Smart Home Manager

Name: Smart Home Manager
Rating: 4.748 (198447 reviews)

Productivity

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Smart Home Manager

Productivity

4.7

198.4K ratings

Age Rating

Seller

AT&T Services, Inc.

View in App Store

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User Reviews for Smart Home Manager

Inaccurate number of devices connected

When I check to see the list of how many devices are connected to my network, I can tell it’s not accurate 99% of the time. It does show that at one point there may have been 13 connected but I know for a fact that there’s only 3 or 4 later on at times powered on and connected and some have even been completely powered off for literally weeks, or even months and they'll still show up as connected. I also can’t help but to think that it still does have an effect on how fast the connection is despite a vast majority of the devices not connected and completely powered off. For example, an old iPhone 5 or 10 year old Xbox 360 does not have the capability of being technically powered off, but still has the ability to be connected to WiFi (standby mode); yet the connected devices list will still show either one or both still connected for weeks or up to months on end until I turn whatever device on and then turn it back off. It seems like the only real fix on my end is to turn, whatever is not actually on and connected to my network, on and then power it back off. It’s ridiculous that that’s what I’d have to do to make me feel like it showing the number of devices connected is slowing my connection down late at night when internet traffic is at its least giving me the best of its capability. This has been going on for months now but now it’s just getting annoying if anything to be honest. Please look into a fix for this issue.

CplMSO, Mar 25, 2019

The worst internet/TV/VOIP provider!!

AT&T sent me a router in one box with a bunch of cables, about four days later I got another box with television equipment. We had to call an installer because we didn’t even know what to connect to. After the installation guy was finished, there was a rather obtrusive white wire going all the way across the house starting at the kitchen telephone port all the way through the living room into the den. How pleasant to see against my freshly painted rose walls. So the setup guy leaves. I had to pay $8.40 to have my television equipment shipped (don’t ask me why) and when that came in I had no idea what to do with it. That’s when I called and explained that the cord that was installed didn’t fit the router that we had received from AT&T’s home office (this one I did not have to pay shipping) and when the wire wasn’t the same as the router’s connection, it was the beginning of the end. I may pay more for Comcast/XFinity but at least they come and set EVERYTHING up and do not leave until the entire system is ready and I understand how everything works!!

Dennis M. Ahern, Jul 17, 2021

Faster internet

I just upgraded my internet and so glad I did. My internet used to be so slow and my daughters would come home from college and wouldn’t even be able to get on their phones or Mac books without getting kicked off. During Covid they couldn’t even stay at my house to do their homework because the internet would not stay on steadily for them. It was getting to be stressful for all of us. My youngest does gaming and within a few days had given up because she thought it was her laptop that was giving her fits when it was the internet service the whole time. I have the smart home App which is extremely handy to have. I can see who is on our service and when. As soon as I figure out the devices that are continually logged on the better off I will be. I am still getting used to it but having the app is a game changer for me….love my new service and the new AT & T app!!!

Emily_Kelly143mahomie, Jul 03, 2021

The worst internet/TV/VOIP provider!!

i,Dennis, Jul 17, 2021

I shouldn’t need to download an app to set up my internet

They set up our internet over 2 years ago to the wrong apartment but we still had internet some how in assuming the whole place is just wired terribly and they are the only isp I can possibly get (dualopoly op) and now since someone is trying to move into that apartment they shut our internet down and the one going to our apartment with still no help after several service calls and no call backs from waiting in que genuinely terrible company that doesn’t care about customers but at the end of the day this is nothing new there has probably been thousands before me with this exact same complaint but what can we do nothing but at and t should compensate for the trouble they won’t they had a man come out to “fix” it but he literally just came to my house and dropped off a box and leftTerrible company maybe if the employees got paid more they would be willing to actually do there job but that’s a whole nother issue hot take but I feel like business that out source for labor are the true people that need to be “canceled” in today’s cancel culture

Jd3117, Jul 17, 2021

On a roll lately, not a bit happy

I’m about ready to toss in the towel. It’s not working when I need it and I can’t see anything with this app that lets me know my service is even secure. No details on how to set it up, no effective way to communicate with customer service or support. In fact outside of the automated response that can’t answer a simple question, my speed is always the same, for all I know it’s not showing me anything. All I can see is what devices we have online but every time we lose service and it resets, everything is assigned a different IP and MAC so whose to even say whether it’s our stuff or someone else’s on our internet. I have to waste time going through every device and writing it down to figure out which is what every time it quits. It’s a royal pain especially when we can’t use it half the time. I’m not sure what the problem is lately but I think our town must get the tail end of what’s left of the equipment, somethings wrong for us to be having so many outages lately. Oh, when my internet was down last weekend the app did tell me that we had an outage reported June 26 or 29th 😳didn’t mention the year…it was April 🙄, I have no clue why it said that but like I said it’s not much of an app, I don’t know why.

madashell59, Apr 21, 2023

Stopped the fighting and unglued my family!

My daughter and husband were developing a bad habit of being glued to their screens more and more lately. It wasn't healthy and it wasn't good for our family. I saw their physical, and mental health start to suffer, as well as their loss of interest in hobbies, activities, anything but those screens! Once I started pausing the internet to get their attention, there was some initial push back, but when they realized how much they were overreacting to merely being asked to put down their phone/tablet to simply have dinner as a family, they saw how bad they had gotten. We agreed to some limits and we're back to getting our own stuff done and enjoying family time as well. It's been very helpful. It's also shown us that we aren't getting any unauthorized use either, which my husband has been worried about since getting some "smart home" items. It is nice to be able to check on that.

mama Amber, Nov 03, 2020

EASIER WAY TO MANAGE YOUR WIFI!!!😁

I thank AT&T for this app! If you don’t already have it, and, have AT&T service; don’t hesitate in downloading it. The ‘SmartHome Manager’ app is a very useful tool for managing your account, connected devices, data usage per device w/timetable graphs, troubleshooting your connections, rebooting your router, optional downtime/restricted WiFi scheduler per device and/or profile. You can manage each device individually, or, create profiles for each family member and/or devices. P.s. I wrote an honest review about this app in a survey; it must have been a popular request, as far as, app quality and abilities. The suggestion about what I thought could possibly improve the functions of ‘SmartHome Manager’ app; appeared in an update within a few days. 😊🤔 The developers listen and are seeking ways to always improve their product quality 🥰

Memorylanepics1117, Aug 16, 2020

Randomly Blocks Devices

Didn’t have wifi on my phone for almost 12 hours. Luckily, it’s not the only device in the house and they weren’t all blocked. There was nothing in the router to show any devices were blocked, so no way to solve the problem from there. My phone was connected but had no internet. I was able to turn on the guest network. Then I could use the app. Then I could find my phone in the previously connected devices. Then I could unblock it. There was no way to unblock my phone without the app and no way to use the app without a wifi connection (app didn’t work w/LTE). I HAVE NEVER BLOCKED ANY DEVICE USING THIS APP! It randomly blocked the only device able to use it. This app should not be replacing functionality in the router settings. My situation proves the point. Anything the app can do should be accessible directly in my router. I couldn’t even prove my phone was blocked without the app that wasn’t working.Now if only they could fix the router firmware update 3.18.5 so my laptop could find the network again…but I’m probably asking for a miracle.

mommybeth2007, Sep 01, 2022

Crappy app and company

AT&T is one of the worst companies I’ve worked with. What they do is basically criminal. My family paid for years for an internet speed that they couldn’t even give us and the internet crashes 15-30+ times a day. Once they admitted we can’t obtain that speed they never refunded any of the money for the years of payments we made. The sales people and company is a scam. Moving back to Comcast. They cost more but at least you get the speed you pay for and your internet doesn’t crash every 5-30 minutes. We’re so unsatisfied with AT&T and the run around they give and when you call them out about the lines being old and not capable of handling the speeds, the speeds cause an overload and the router resets its self. They provide speeds to customers that they can never have. They’ve admitted it to me on the phone and a manager technician from Roseville came to my house to work on my stuff and she’s the one that told me I can’t have that speed and AT&T should’ve never sold it to my family and she downgraded my speed and it still crashes and my internet is super slow like 6-7mbps and it’s still too much for their lines to handle 😂 What a joke!

PeePeeDrifts916, Jan 27, 2022

Description

The AT&T Smart Home Manager app will guide you through a simple self-setup process for your new service. It also provides all the tools you need to manage your network in one intuitive, user-friendly interface. Sign in with your AT&T User ID and password to get started.

App highlights: • Easily view, update, and share your Wi-Fi name and password • See what devices are connected, personalize each device name and add it to a profile • Set downtime schedules to manage your family’s screen time or quickly and easily pause devices • Get troubleshooting help and customized recommendations from our Virtual Assistant • Get device and network protection with AT&T ActiveArmor℠ internet security • Check your network health, get notified of issues and service outages, run speed tests, and more AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Feature availability based on Wi-Fi gateway model, limited to Wi-Fi network.