MyHyundai with Bluelink

Name: MyHyundai with Bluelink
Rating: 4.75391 (168081 reviews)

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MyHyundai with Bluelink

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4.8

168.1K ratings

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Hyundai Motor America

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User Reviews for MyHyundai with Bluelink

My Pallisade

My 2021 Palisade is everything I expected but not what I was supposed to get but that’s more of a Tysinger Hyundai Dealer in Hampton,Virginia issue than the actual vehicle. The Pallisade rides & drives like a dream. City & highway are just amazing. The sound system and all the tech that helps keep you safe gives me peace of mind & believe it or not I use it all I didn’t think I would but now I don’t know how I went so long without it. I really love that there is so much room but you don’t feel like your on top of everyone. Everyone & everything has plenty of space & then some but you don’t have a huge massive tank. When you look at it you would never think it has so much room. I love my vehicle so much that I’m going to upgrade. To the Caligraphy of course I can’t wait to see everything that comes in that because I have a beautiful model now. Your not making a mistake by buying or leasing a Pallisade it’s definitely worth every single penny. Hope you enjoy yours like I do mine !! Ecstatic 2021 Pallisade Owner Denise Maley Hampton, Virginia

Babegrl69, Aug 01, 2022

To Many Server Related Bugs

I’ve been using the service for about 6 months now with my 2014 Santa Fe Sport and the service seems to be riddled with bugs. Every so often they will push out updates to their servers which ends up breaking a lot of features. The safeguard alerts are completely messed up as well. For example setting a rectangular geofence results in the radius always being set to 0 or the curfew alert that keeps setting the start date and end date as the same date and now more recently I’ve stopped receiving my monthly vehicle reports from my car due to an issue with their website where it doesn’t let me set the date for the report, I just keep getting a “bad gateway” error for some reason. I’ve contacted customer support countless times about these issues but they never seem to be resolved. The only hope is that maybe they’ll fix these issues on their next server update but based on their history it’s unlikely since their QA process seems to be completely nonexistent.If you’re thinking about subscribing to this service just realize it’s going to be very spotty. I just wish they would dedicate more resources to QA testing a lot their existing functionality since a lot of these bugs seem to be very obvious.

Delphin28, Oct 03, 2020

Free… maybe. $200 a year, I think not

I bought a Hyundai about a year ago and one of my must haves was a remote start. They said that this app was free for a year and then it would be $99/year or I could also do it month to month. Well, I only use the remote start in the winter (I live in the northeast) so I figured I could subscribe December to April and it wouldn’t be too bad. In the past year, I have found that the remote start usually works at home, but almost never at work or when I'm in a crowded area. When I'm at home, I can start the car and run back into the house, but when I leave work, I have to sit in a freezing car and let it warm up! That is not useful at all! And it only lets the car run for ten minutes which is not enough time to let it warm up. In addition, I just got a notice to renew and in order to get the remote start package, you have to have the diagnostic package which is another $100/year. So Hyundai wants me to pay $200/year for a remote start that doesn’t work half the time?? And the diagnostic portion is crap. It says I need service, but it won’t tell you what it is and there’s nothing listed in the service manual. The drive score hasn’t updated in about two months so that’s pretty useless. Not going to get an insurance discount with an outdated score. I’ll spend the money to put a new remote start in my car, thanks for nothing Hyundai.

Kd659, Dec 09, 2021

Reliability is very poor

This app is becoming increasingly disappointing. I was at work when we were hit with a snow storm. This would be the perfect time to use my remote start with climate control. Well...it failed. To top it off I left my key fob in the car and the remote unlock feature also failed. I could not get immediate help from the Blue Link phone number so I had to pay a premium price for an Uber ride home, get my spare fob and Uber back to work to get my car. First, it is expensive to have the convenience of the Blue Link to have it fail as many times as it does. When calling the help line I received a high volume wait time of 30 minutes without having the option to leave my number for a call back. I emailed the help line and it took them more than 13 hours to get back in touch with me. As a result of poor Blue Link reliability and even poorer customer service, I am reluctant to trust the app to leave my fob in the car since I can’t use the function when I want to. It is useless. I really only want the remote start feature but Blue Link does not allow you the choose it without upgrading to the more expensive feature package. It would be more beneficial if Blue Link would allow the customer to choose the functions they want for their vehicle and not be billed for the functions they do not want. I enjoy my Hyundai car but I think my next vehicle will be one that has a built in remote features that will not leave me stranded.

MadaRN, Dec 05, 2018

Mediocre and unreliable

We got this app with the purchase of our car. Thankfully is was free subscription with the purchase because this is something I would NEVER pay for. The only feature we use, while try to anyway, is the remote start. It is not even good for that. It seems that unless the stars are perfectly aligned, the signal doesn’t work, especially earlier in the morning when I need it most. I don’t know if the is the cell service towers or the rotation of the moon cycle, but it only works about two mornings a week. We don’t use any of the other features, probably because of the poor luck we have just using, trying to use, the remote start. On the odd occasion when it does work, we have to run it twice just to let the vehicle actually get warm enough. The most the app will let the engine run is 10 min, which is not long enough in my northern climate. Again, I’m glad this was free with the purchase of the car because if it was something I paid for, I would CANCEL it, get my money back and put in an actual remote start. I will be purchasing an actual remote start anyway since this service is so unreliable and I don’t want to have to count on during the upcoming winter.

mrsmt09, Dec 30, 2019

Garbage app, Hyundai should be ashamed

It’s hard for me to put into words just how much I hate this app. If I didn’t have to use this app I would delete and try to forgery the horrific user experience. Unfortunately, Hyundai has decided to make key features, like setting charging timers, only available in the app. This absolutely should be available to be set in car. Why isn’t it? Are they actually driving user to this app?!? The app takes a long time to load (like 30-60 seconds) and every time you make a change to a setting, be prepared to wait again. The vast majority of the time using this app is spent watching the loading animation. If waiting was the only problem, that would simply make the app irritating, however, in addition to waiting, you are treated to frequent errors that tell you that what you are trying to do can not be done at the moment. But the absolute soul-crushing part of the entire experience is that even after many many attempts on several days and finally believing that the charging timer was set, I realized while charging my car, that the timer was in fact not set. Trudging into the app yet again, I realized that the times I set were defaulting to AM instead of the PM times I had previously set. So, after several more attempt, several more errors, several minutes of spinning loading animations, I have resigned to the fact that I cannot set a timer for my car. I legitimately wish I had not purchased the Hyundai. This app is that bad.

poisonpop, Jun 02, 2019

Good app and service but there is room to improve.

This app and the service it supports are both nice. It’s very convenient to remote start the vehicle from inside the house during cold weather. It also has potential to be very convenient and stress relieving because it can unlock my doors in case I have locked the key fob in the car. However, that seems to be a useless feature since the key fob cannot be locked in the car, as the doors will not allow locking as long as the fob is detected within. But if I have lost the fob then it would be convenient to open the doors using the app, however, I still cannot start and drive the car. What would make this app much more useful is if someone has lost their fob, say on a fishing trip, and they returned to the car and was still able to BOTH unlock AND start the car so that they could drive home. I can do one or the other with the app, but not both. Unlocking the doors requires that the engine is not already running (among other things) and remote starting the engine requires that the doors be currently locked with the alarm set. Each one of these options prevents the other from being done afterwards.

Redneckbassin', Aug 30, 2020

I was just charged $198 for this FREE app!

I've used this app for three years now and the earlier versions were buggy and the server that you connected to was only available maybe 70% of the time. To use this app you need to pay at least $99 a year (compared to FordPass that is free for the first 5 years). The app has improved and is now 95% reliable, which most would agree is not good enough when you're paying $99 a year. You signup via the Hyundai website so that Apple does not get their 30% cut, but the online site intentionally does not give you the option of cancelling the service. You have to call their support number and hagel with them until they agree let you cancel their service. I've cancelled the service in the past and I just found on my credit card statement that they automatically renewed it for $198 for the next year. In my opinion it is credit card fraud when a company (Hyundai) has charged your card without your approval. This is one of the most expensive and frustrating apps I have had to work with. You buy a car with all these fancy features but you can't use them unless you pay a yearly subscription fee.

RobearH, Mar 12, 2017

Works 25% of the Time or Less

Prior to purchasing my Hyundai I drove a Ford with the keypad for keyless entry. I said I would never buy another vehicle without this feature, but the dealership convinced me that as long as I had my phone with me I would be able to lock my keys in the car and go and would be able to use the phone to unlock my car later. While not as satisfied with this as I would have been with the keypad access, I figured I usually take my phone with me when I go hiking, etc. and don’t want to keep up with my keys and that this would be fine. Well, the problem with that is that the Bluelink app only does what I ask it to about 25% of the time, and when it does it takes it forever. It is extremely disappointing that the promised remote start and ability I lock my keys in my car when I don’t want to keep up with them are useless because the app is extremely unreliable. I never intend to purchase another Hyundai because I am so disappointed in the uselessness of the Bluelink app. I feel as though I was deceived by the promises of how great the app would be when there is no way the dealership didn’t know how poorly the app performed. Hyundai should be ashamed of themselves for selling such a terrible product.

Sad and Disappointed in Texas, Jul 16, 2020

Almost ready for prime time but not yet

First Impressions: They have done several nice things with the app, and if this was 60 years ago I would give it 4 to 5 stars, but Hyundai Hazlet almost all other manufactures pass them up, and they want you to pay for things that other manufactures give you for free. Sure they give you three years free blue link with the purchase of a new car, but Chevy and other makers give you the basic level service for free weights let you lock your doors, start your car even after you’re free service is over. On top of that, there’s a fatal flaw in Hyundai’s design, and they let you sit things like to turn your heated seats on for part of your precepts, but then when you push it half the time it doesn’t work because your doors aren’t locked and that’s not one of the things you can pick as an option to add to your presets. Nobody wants to have to go to their app lock their doors through the app and wait a minute for it to happen and then hit the start car after that. That’s makes no sense, and require somebody to stay in their app for 3 to 4 minutes just to get confirmation that the first step took place and then you have to start the second stop and wait for a confirmation for that. That’s ridiculous. Maybe new car owners that have never had this are OK with that, but coming from four other cars that have a far superior service this is hard to put up with.

SomebodHasToSayIt, Feb 22, 2021

Description

The MyHyundai app makes getting information about your Hyundai vehicle easier than ever. The MyHyundai app allows you to access owner resources, schedule service or connect to your Bluelink enabled vehicle from your phone. Bluelink technology enables and empowers you while you are on the go, giving you access to your Bluelink features from your office, at home, or just about anywhere.

Access the app with your MyHyundai.com ID, password and PIN to take advantage of Bluelink’s Remote features. Log in and send commands conveniently using Touch ID and Face ID. An active Bluelink subscription is required to use Bluelink features in the app. To renew or upgrade to either Remote or Guidance, please visit MyHyundai.com. An active Bluelink Remote Package (R) or Guidance Package (G) subscription is required to access select features. Feature support varies by vehicle model. Please visit HyundaiBluelink.com to check what Bluelink features your vehicle supports. With the MyHyundai app you can: • Remotely start your vehicle (R) • Remotely unlock or lock the door (R) • Start your vehicle with saved presets you customize (R) • View charging status, manage charging schedules and settings (EV and PHEV vehicles only) (R) • Learn more about key features with user tutorials • Remotely activate the horn and lights (R) • Search and send Points of Interest to your vehicle (G) • Access saved POI History (G) • Make a Car Care service appointment • Access Bluelink Customer Care • Find your car (R) • Access maintenance information and other convenient features. • Check Vehicle Status (supported on select 2015MY+ vehicles) • Access vehicle features with four phone widgets for Remote Features, Parking Meter, POI search and Ioniq EV vehicle MyHyundai app also supports Apple Watch. Use voice commands or the smartwatch app menu to access select features. With MyHyundai for Apple Watch you can: • Remotely start your vehicle (R) • Remotely unlock or lock the door (R) • Remotely activate the horn and lights (R) • Find your car (R) *Note: Active Bluelink subscription and Bluelink equipped vehicle with capabilities required. The MyHyundai app asks for the following device permissions as needed: • Camera: For adding driver and profile pictures • Contacts: To select from phone contacts when sending secondary driver invites • Location: For map and location functionality throughout the app • Phone: For placing calls when tapping on buttons or links to call • Files: For saving PDFs or other downloaded documents to the device • Notifications: To allow push notification messages from the app • Touch ID/Face ID: For enabling fingerprint and/or face recognition functionality Disclaimer: Feature support varies by vehicle model. Please visit HyundaiBluelink.com to check what Bluelink features your vehicle supports.