Cox Panoramic Wifi

Name: Cox Panoramic Wifi
Rating: 4.27769 (66632 reviews)

Productivity

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Cox Panoramic Wifi

Productivity

4.3

66.6K ratings

Age Rating

Seller

Cox Communications, Inc.

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User Reviews for Cox Panoramic Wifi

Does the trick

As a person who streams everything, and has things hooked up that requires internet connection to operate (I.E security cameras) the long, dull nights of sitting in quiet darkness are over. I no longer have to un plug my router to eliminate my kids from internet access so they will go to bed. This app gives me the ability to restrict specific devises at specific times, or I can pause internet access to those devises at a moments notice, even when I’m not at home. Oh, it was a point of contention at first. The tears, the “I JUST WANT 30 MORE MINS”. The stomping around were very real. But PARENTS, lemme tell you. Just get through that initial time of a poor attempt of a power struggle from your little darlings. They will soon learn that you mean what you say, and comply to their new reality- while you still enjoy your favorite Netflix shows and effortlessly scroll through social media. So sit back, relax, pause that internet with a simple click and have the peace of mind that you are now the absolute law on internet usage in your home.

AngMarie2911, Aug 29, 2021

Still not fixed…

Several times I have spoken to Cox and made them aware that my wifi app is somehow 3 hours ahead of my actual time and they have me take the same steps over and over with no answer. One guy tried to say it was my phone?? Kinda odd considering my phone is in the correct time zone and displaying the correct time! How are we supposed to use the downtime and active time features if your app is telling my wifi that it’s 3 hours later than it actually is? This causes my daughters active time to begin and end at incorrect times, which meant yesterday she used some of today’s time and downtime has to be set with a 3 hour difference. Confused yet? Every time they tell me to do the same things….uninstall and reinstall the app, restart the modem and restart my phone and then when I tell them I’ve already taken these steps before contacting them, they have me do it again as if I’m either lying or being in contact with them is going to somehow change the results, which, in case you couldn’t already tell, has not made a difference whatsoever. These features would be so wonderful if they actually worked correctly. I know I’m not the only person with this issue…if you are going to ask for our feedback as customers it would be really great if you would actually listen and do something about it!!

Atkt9800, Jul 14, 2021

No access

My app access has been denied ever since I had a support tech out here. I mean literally lost access as soon as they reconnected my modem. Cox support can’t help me and without access I am having trouble being able to view/pause/unpause devices. Which is a hassle because my internet disconnects every 15 minutes and yet somehow my data is through the roof and I have no way of seeing why that is (what is connected that shouldn’t be that’s possibly eating data when my service is out?) all I get is a message stating that “primary user must grant access” which is weird considering my account is the only user. Tried every trouble shoot (clear cache, created a secondary user, had cox change the secondary user to primary.. deleted and updated app and phone) nothing works. Cox support can’t figure it out, says they will connect me with someone else and then immediately hangs up. So no app access and no internet .. and no support.

Demií, Jan 21, 2022

Substandard WIFI

Cox Cable has been to our home multi times and can not resolve the internet WIFI, latency, lag, speed or packet loss issue even using their internet premise WIFI equipment or added supplemental premise added WIFI extenders. The techs come out and seem to have the cable related knowledge but they all seem to fall short on their knowledge when it comes to the abilities of the Cox premise equipment or how to prove why the issues are happening. They also don’t have the ability to map the WIFI signal strength that runs through the house. Not one has shown any printout or live screen shot that shows how the WIFI reacts to the house, walls, ceilings or floors (2 story house). Even with Cox Cable management involved, that didn’t help. Thank goodness COVID-19 came. At least now they have a reason why they can’t do everything they can. The really sad part to this problem is that I’m not the only one having it.

disapointed con$umer, Sep 19, 2020

Cox is too much work!

I like the fact that Cox is much cheaper than AT&T however having to register every iPhone TV etc. in every room is really a pain! I am not very tech savvy and this is making things worse! Plus it always says on my iPhone that Cox is an unsecure Ntwrk! Along with this I have to unplug the modem and reset the modem at least once or twice@ a day! Not really sure if you’re worth it! I wish you had a phone number that I could talk to somebody and they could show me what to do instead of the “chat” which is a bunch of crap! There are senior citizens like myself they’re trying to hang in here! Help us please!

meloldyd, Jul 24, 2021

Worst TV and Internet service

I have been with Cox since March. My installation was hindered by COVID, but I was able to self install. Since then internet speeds have slowed and my ability to view TV has gotten worse. I was forced to watch the last three week of football without sound and with service interruptions. I have contacted support several times and received a refund, but no improvement. I was notified today that the ”construction” that was causing my problems had ended so I tested the speed. (19.3 upload and 4.46 upload since I downgraded to 50 mbps) I was told to reset the modem that didn't work. My radio is buffering. (will try the manual rest when I leave) Waited 7 minutes with o response from tech text support. They disconnected without a response. I’ve done all I can to stay with them and tolerate the horrible service. I would check to see if you havsother options.

Oromojomma, Oct 20, 2020

Why is it in Spanish?

This app does some things well. It shows me what devices are connected and lets me be more in control of who uses the internet at certain times. However, there are so many things it just doesn’t do. When I clicked on “manage bill,” it took me to the App Store. Seriously? Why even have a link in the app if it make me download another app? Also, my plan allows 1.25 tetrabytes per month, but there’s no way to track usage in the app. What’s the point? How can I know my usage if I don’t have a way to track it? It’s not surprising that Cox would create an app that is woefully incomplete, but this is ridiculous.The latest absurd development is that everything is in Spanish. I have never chosen Spanish, as I do not speak Spanish. Why, Cox? This has made the app completely useless.

PartyLady09, Sep 19, 2021

On Internet for 9:25 hrs/0:30 minutes?!

My kids hate this app almost as much as I do. The functionality was better when we first started using parental controls. However, for the last several months, it’s been a mess. For example, I wanted the kids to get some chores done after school before getting online so I set their time allowance to the minimum of 30 minutes when I went to bed last night (zero isn’t possible unless you Pause until you say yes apparently). Today, one kid couldn’t get online. The other kid shows in the app as having used 9.25hrs out of his 30 minute allowance. What the heck?! Not only did it allow background apps online while he was at school, he was able to jump right on after school w/no limitations. The app is quickly becoming useless!

Reveiwer222, Jan 19, 2022

Internet goes in and out

What is the point of offering an affordable option when the speed doesn’t support even a few devices? The more expensive/faster option, which my family really doesn’t need, is almost $100 a month! Most phone plans come with unlimited data, which is the reason I opted for the basic WiFi plan that seems to work at certain times. The app is great! And I love how my apartment came prewired for Cox services. The troubleshooting capability on the app seems pointless when the internet is not connected to the network, it’s almost impossible to get customer service to help troubleshoot, they repeat exactly what the app suggests before actually sending useful help. Again...what’s the point of offering support if it doesn’t resolve a connection problem?

Top Google Reviewer, Oct 11, 2020

The App does what it should

The app is fine. I would like to be able to see real time speed within the app and also be able to see my total usage for the month without switching apps.I pay for the gigablast but continually see around 500 down and 30 up. If I wanted to get that speed I would have selected that speed. I have the standard pano router you guys offer, hardwired to the modem for my Xbox and PC but still see the same speed. That’s all throughout the day, not just in the evening when speeds are affected by the number of users on it. Transparency would be a cool feature. Just a quick blurb on the app as well saying hey speeds may be affected due to the number of users in your area at this current time. But that should be the actual case, not just a blanket statement to cover throttling.

Unanamus, May 25, 2021

Description

Panoramic Wifi app supports CGM4141 and TG1682 Panoramic Wifi Gateways. The Panoramic Wifi App gives you control over your home network like you have never seen before. It enhances your in-home wifi experience from Cox with new levels of personalization and control.

Your app lets you easily manage all sorts of wifi options, including the ability to pause devices, set simple device names and see the top bandwidth users. You can manage your family by setting profiles, pausing wifi for dinner or bedtime as well as easier troubleshooting. The Panoramic Wifi App is required for installation of Panoramic Wifi Pods. Key App Features: - Cox User ID: No extra passwords to remember, just control with your Cox Primary User ID and Password - Manage your wifi network name and password. - Device Naming: See what devices are connected to your wifi network and give them nicknames for easy reference. - Profiles: Create profiles, like one for each family member, and assign devices to profiles - Parental Control: Manage device profiles to set bed times or limit when the internet can be accessed. You can pause all the devices for dinner! - Pause Wifi: Take any device or profile off the internet with a click - Advanced Security: Protection for your connected devices - Easy to Troubleshoot: Intuitive app tells you about errors without contacting tech support - Pods: Add and manage Panoramic Wifi Pod extenders to reduce or eliminate dead spots in your home Requirements: - Cox Panoramic Wifi Subscription - Cox Panoramic Wifi CGM4141 or TG1682 Gateway (check the label on the bottom of your Gateway for "PN: CGM4141COX" or "TG1682G") - Cox primary user ID and password Need Help Signing In: - Create a Cox user ID and password: cox.com/register - Look up your existing Cox User ID or reset your password: cox.com/password