Online Portal by AppFolio
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User Reviews for Online Portal by AppFolio
Many bugs - no way to submit issue reports
There are a number of issues with the way this app and platform work and the “help” button and website only contains tutorials no place to communicate issue reports. This is a shady practice to avoid dealing with users. Many bugs are simple items that could have been resolved with simple user testing or allowing users to submit issues. Some Bugs include:- user interface makes it easy to inadvertently making double payments and company puts this burden on user and will not refund payments, only credit account- if credit is used to make new payment, payment does not appear in “past payments”- maintenance requests include a “next” button as the first option after completing a form that serves no purpose other than to delete the request - app does not request permission to access photos before accessing them, I didn’t think Apple even allowed that anymore
Privacy issues
My property management company is having us use the appfolio now. I made my first maintenance requests last week using it. I attached pictures of the items in question. I WAS SURPRISED & VERY CONCERNED THAT IT HAD IMMEDIATE ACCESS to my pictures. My phone did not ask permission like it does with other apps that ask permission for access to photos. I looked under settings /privacy/photos to see if it had asked to access my photos- it was not there! This needs to be FIXED. The next day the credit card that is used only on my App Store stuff & only one stored in my phone was hacked. My CC FRAUD department stopped over a $1000 in purchases. I would like to have some one from this app contact me.
✨First impressions
So with my current moving situation this app was found very helpful. It was quick and efficient. I was quite surprised honestly. The app it’s self is nice and self explanatory. I find it pretty convent. Since I live with 3 other roommates, we can login into our own account and see what’s left to pay as a whole. (That’s is one of the main reasons why I like it.) Since I started using this app I wanted to explore what else they offered. The more I look the more I found. This app also provides insurance for you house if needed. Pretty good if your just starting off, I personally like it myself. Again this is my first time using this app. I don’t know if there’s a big bug but, we’ll see! (haha BBB) 5 stars for me!
Needs Improvement
The only things you can do is set up auto pay, make a payment with a VERY HIGH ADDITIONAL COST OF 3% or a minimum of $3.50 to pay your rent?! That's wild. How about accept my rent on time with no added cost?! That's if you use a credit card...if you use a debit card, even a lower cost to them yet that charges $10 per rent payment. Or allows you to request maintenance with just a plain old text box to describe the issue. I'd lile to see options to select an appointment time for the repair and maybe dialog boxes to select room or rooms involved in request. Could be 100% better app. I'm going to delete mine.
Horrible
Every quarter my scheduled payment comes out later and later to the point where I’m being threatened with late fees. This time I figured that I would fix the problem and instead of making an early payment, I could fix my delayed automatic payment. I tried setting it to April 24 but for some reason, it would show up as May 24. I tried to fix this 3-4 times because I thought maybe I was being stupid or doing something wrong. I finally gave up and processed a manual payment. I figured that at least I can avoid the late fee. I could go back and fix the May 24th date to the correct future payment date. Instead, I was charged twice. Per their FAQs, I was to put a stop payment in to my bank which is going to take extremely long to process. All I want to do is send my money to where it’s owed. This app is a piece of garbage. I will be gladly paying by check from now on.Update: They reached out to me asking me to reach out to them so that they may show me how to use autopay after I’ve been using it for months. Their customer service is non existent. Do not use this app.
Simple, Quickest way to pay Rent!!
Thankful my landlord choose this app/website to allow us tenants to pay rent this way. Just found out about the app today after I logged into my renter lease website where I stay at. The app popped up at the top of the website and I clicked it, read the content of your app and downloaded it. I’ll be using this from now on until or unless they Change their ways for us to pay rent again.
simple enough
its simple enough to use instead of through a web browser. Likes to try and coerce buying insurance by saying you're only "partly set up" which is a bit manipulative. Also, when you update it likes to sign you out making you not want to bother updating! Needs more functionality to be more regularly added rather than what is done with most updates, and as mentioned to not have you automatically signed out simply by updating. It is useful for paying rent, and submitting maintenance reports. More for landlords than tenants tho, as example with contesting things. But otherwise it gets the basics done, simply so.
Clunky, poor UI, other login issues
Prepare to give your tenants plenty of excuse why they can’t pay you or interact with management! When it logs you out after you told it to remember you and forgets your login, then you can do a pw reset and it’ll send you an e-mail where you can hit a link to a page, and that page will purportedly allow you to enter your e-mail again and THAT e-mail will have a link or something to actually reset your password. But alas even the redundant e-mail that would allow you to reset your password never comes. Laughably stupid, slow, and unworkable. Guess the landlord’s not getting rent this month lolololololol.
FRUSTRATING when switching between accounts
I use the tenant portal for both my apartment and my business through separate property managers. But Appfolio won’t let you connect multiple accounts. The first problem is that they were both originally under the same email address so it gave me no way to access my business property manager’s account as it only let me connect my email to a single property manager and would only open my residential account. After having to deactivate and reactive with a new email, by which the only way is to contact the property management and have them do it, Then there’s the hassle of Appfolio not storing multiple accounts in Apple key chain. This is frustrating because every time I log in it will suggest the password for the other account and save it with the email I was trying to use, or if I typed in the correct password it would update that and save the password for the wrong email email that is in the keychain. So then I’d have to go back and reset the passwords. PLEASE MAKE IT EASIER TO SWICTH BETWEEN ACCOUNTS. Just make it like any other app that you can select which account you want from keychain when logging in. Every month I have to go through this awful process of switching accounts, resetting the passwords,etc. It’s time consuming, frustrating and I dread having to use this app every month.
Hacked?
AppFolio you may wanna check your app to see if it was hacked or a data breach. On Sunday I received an email that said I requested maintenance inside my apartment that I had not requested. Many of the requested maintenance work is not located inside my apartment. It also showed the same maintenance with your app. I cancelled the request inside the app. I did call multiple numbers for my apartment complex to inform them that I had not requested maintenance for my apartment and my manager returned my call on Monday and I told her I didn’t request any of the maintenance that was listed in the app. I don’t know if your app was hacked. Other than that incident this is a great app.
Description
The Online Portal is for residents whose management company uses AppFolio Property Manager. Stay connected to your property or association manager and enjoy instant, on-demand access to your one-stop shop for the information and tools you need. • Pay rent or dues and set up automatic payments • Submit and monitor the status of maintenance requests • Access important documents like inspection reports for tenants and meeting minutes for homeowners • View and download your lease agreement • Homeowners can submit architectural requests and view association-related events
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