AT&T Mobile Security

Name: AT&T Mobile Security
Rating: 4.53186 (43099 reviews)

Utilities

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AT&T Mobile Security

Utilities

4.5

43.1K ratings

Age Rating

Seller

AT&T Services, Inc.

In-App Purchases

$3.99

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User Reviews for AT&T Mobile Security

Upgrade does not on iPad

Stars minus one. Originally installed this product on my iPhone (an after-purchase freebee from AT&T) and a purchased subscription copy @ $3.99/month on my iPad which i bought same day as iPhone. All WAS well until i installed this upgrade on the iPad. The upgrade proceeded to “clean up” old version stuff but never quite finished setting up my info from previous version. Clobbered it all. Removed the app and tried reinstalling several times. No joy. Discontinued that subscription. Now i see that the same “upgrade” is available for the iPhone. YOU KIDDING? i’m keeping the old version. Thank you very much.My bad but still trying to figure out, after your explanation, how/why the app let me install it the first time. I have since installed this upgrade on my iphone. Seems to be working right. Replaced the one-star rating with 4 stars.

99uniform, May 03, 2022

It totally drained my battery

I charge my phone in the am at my desk every morning. I cut of data while I am on Wi-Fi which is all day since I work from home. Since my settings are all off most of the time unless I leave home my battery is never under 50%in the am when I recharge my phone. Yesterday I installed this AT&T armor on my phone and set it up. I noticed last night my phone was at 20% so I cut all my settings off and placed it on my wireless charger. Came back two hours later my phone was dead. My phone has never done this until I added, installed and activated this app. I already had a vpn that I uninstalled to us this app. I reinstalled my old vpn and deleted this app. You guys are trying to ruin my battery with this app but not me. Also this app was flagging contact calls or sending them to voicemail. There are too many miss functions to keep this app on my phone. I have an galaxy s-10 and a iPhone 11 Pro. It worked ok on my iPhone but on my s-10, is where this review came from. Either way neither phone has this app any more

avonman1075, Jun 06, 2022

No support

I received an alert that my personal information has been leaked. My phone number has been leaked too. The solution is don’t give companies or service calling you requesting personal information. The other suggestion, I may want to consider changing my number with my service provider. You call AT&T and their statement was, delete the app, it’s not an AT&T app? If this protection is being offered. There should be a support line available to discuss these issues. If it’s an AT&T app they need to train up some employees and supervisors on the operation of this app. No telling what service is being offered and protected. There’s no support when an alert posts stating a breach of information. I will delete the app and reinstall, to see if this removes the issue. If not I will discontinue paying for an app that has no support behind it.

DAVIDM….., Jan 18, 2020

App Won’t Get Past “Setting Up Account”

After receiving an email that AT&T’s security products had now been rolled into an app called Active Armor, I installed the app. Upon opening the app, I was presented with Advanced and Free options. I decided to try out the Advanced. I was subsequently billed $3.99 to my Apple account, which I have a receipt as proof. However, the app never gets beyond the setting up account phase. I receive a message that I’m already subscribed, and if I select the “Manage” option I receive a message the app can’t connect. If I select the “OK” option, I’m presented with a message indicating “Something went wrong. That was unexpected. Let’s give it another try.” I’ve uninstalled and reinstalled the app, but it has not fixed anything. I am uninstalling the app and canceling the subscription, I don’t have the time or wherewithal to spend any more effort on this garbage.

DesertRat72, Jun 20, 2022

One star too many

I downloaded both the security and call protect apps. Have been an AT&T customer for 20 years. The apps just caused more problems than the robô calls were. Now every call not in my contacts was being blocked. I had to constantly monitor the phone if i was expecting a call from a doctor or pharmacy that was not I’m my contacts. So if i was referred to a specialist who was supposed to contact me (so i don’t have their number yet) it would flag them as spam. My other issue is that while AT&T service is good it’s one of the most expensive so charging for the plus version for existing customers is a smack in the face. The amount you charge for a monthly bill should include mobile security and call protection. It’s funny how it’s your network that allows people to use fake caller id’s but you want me to pay to block them. This whole thing smells like a scam. Create a problem then charge for the solution. Smh. Makes you wonder who is the real scammers.

Dnice2ny, Mar 28, 2021

DO NOT DOWNLOAD THIS APP ZERO STARS

It will block all of your incoming calls that aren’t in your contacts. I have missed so many important calls because of this. Customer service downs even know what you’re talking about when you mention it, just makes you reset your phone then reassures you that it worked. After 6 months I finally figured it out ON MY OWN because customer service is very much lacking in their knowledge of their products. There is also no information anywhere on the web. It will still block all calls even if you delete all security apps.If you have downloaded it and it’s happening to you, go to MyAT&T and scroll past your devices then go to where the small print says active armor, the big print will say your security is our top priority. select manage subscription, scroll down, go to spam calls, select that, then select allow, and then go to fraud calls and select allow under that and now everything will come through including all of those types of calls and all your important calls. So no our security is NOT their top priority because now all the spam and all the fraud get to come through as well as important calls. The end. Save yourself the games and hassle

fireleftash, Jun 27, 2022

Does Nothing Right, Trains You Wrong

Secure VPN: trashed WiFi connectivity so thoroughly they had to send out a notice to all users saying not to use it. Was on mobile chewing data for a day or two before I noticed. Breach Reports: per service, only for ones you explicitly enter. Quick, enter every online service you use. I use tens to hundreds over the course of several years. You’re better off just putting watches on Google News. Personal Info Monitoring: the new hotness. Peppers me with breach reports for my (publicly exposed) email address that say the breach source is unknown—no way to follow up. Can’t turn off breach reports of primary email address at all or disable this monitoring. It’s like Bizarro Troy Hunt designed it. Insecure WiFi Warning: super hit or miss on whether it’s called out. Has occasionally called out secure networks when it checked while handshake still happening. So yeah, it notifies me when there’s a phone system update now and a couple of other BS things I already get notifications for from the original systems. And since it chatters BS alerts at you that you can’t fully disable it trains you to ignore security alerts. What a terrible “service” this is. Avoid like the plague.

geoelectric, Sep 27, 2019

Seriously?

I changed my phone number last week and of course you charged me over $25 for the pleasure and from the day I got the number I have been getting about 10 spam calls and texts per day. I couldn’t understand half of what your customer service rep was saying but I did get the part of downloading this app, and for free. Being hopeful I downloaded this app and I just needed what was in the free version. The first page was setting up my phone and the second page where you select what version you want it was literally stuck on the paid version. I could see the free version but you wouldn’t let me select it. Why don’t you just take it out of the money you charged for this bogus number you gave me. During this review I have gotten two more spam calls. Lastly during my call to customer service you had my camera turned on. What’s up with that? Signed, Not impressed

horcrap, May 19, 2022

VPN closes WiFi and forces data use

I downloaded Mobile Security a couple of months ago at the recommendation of AT&T. I’m a U-Verse TV and Internet Fiber customer also. Anyway, I started getting notifications from AT&T that I was about to exceed my 5GB plan when I had never came close to using 3GB in the past. As a precaution I switched to the Unlimited Plan. Then I noticed that my phone was sporadically connecting to WiFi. After being transferred from one CSR to a technician who could actually help me, she asked if I had any software that has a battery saver. I don’t. We did a Network Reset. While rebooting I starting seeing “VPN” messages. The lightbulb in my head went on then. After multiple attempts to turn off the VPN settings in Mobile Security and restarting my phone my only solution was to delete the application and restart. Since then I have never lost my WiFi signal. My huge concern is that why does AT&T promote software that disconnects from their own routers on their own internet system and force cell phone data? Start the conspiracy theories.

jmd1905, Feb 15, 2019

At AT&T ‘s request 😣

I loaded the Security app and my iPhone started being strange - couldn’t go from Safari to Mail, just got a back signal which I couldn’t click on as it would appear only when I clicked on Mail button at top then it would disappear. Went through a Chat with agent and I was told to do a Reset. I went through General Settings, clicked on the Reset and got the warning it would put my iPhone back to Factory and I’d lose all my apps, messages, Mail, etc. During the Chat I raised my concerns, first I was told to not Reset and the very next message was told to Reset. Needless to say, I left the Chat and removed the Security App. My iPhone now works like it did and I can now go from one app to another easily, like it is SUPPOSED TO WORK!!! Very disappointed that AT&T programmers apparently did not check the app out before sending to their consumers!!! 😣☹️😐😒

Mama kg1, Mar 21, 2019

Description

AT&T Mobile Security Enjoy additional peace of mind with AT&T Mobile Security w/ ActiveArmor℠ AT&T Mobile Security Basic (FREE)* • Device Security Helps protect your data from mobile threats: • System Update: Keep up to date with operating system changes with reminders. • Passcode Check: Ensure you have a passcode to help keep your device and data secure. • Breach Reports: Get alerts about company data breaches, along with helpful tips. AT&T Mobile Security Plus (In-app $3.99/mo. purchase) ** AT&T Mobile Security Plus includes all the functionality of AT&T Mobile Security Basic, plus more features to help protect against threats that could compromise your personal information. • Secure Wi-Fi Protection.

Get your own private connection – to protect your data on public Wi-Fi networks. • Personal ID Monitor- Get alerts and helpful tips if your personal info is leaked. • Safe Browsing - Blocks suspicious sites – surf the web safely. *AT&T Mobile Security Basic (FREE) Device Security and Breach reports may not detect all threats. ** AT&T Mobile Security: Service includes access to AT&T Mobile Security and AT&T Call Protect. Requires download of separate apps and acceptance of terms of service for both to use all features. Data charges may apply for app download and usage. When Mobile Security app is installed, Call Protect features like Automatic Fraud Blocking and Spam Risk Warnings are enabled. Subscribers pay $3.99 per month for access to both premium services. Service auto-renews every 30 days unless canceled. For iOS users/Apple iTunes subscriptions, go to iTunes to cancel your subscription. To remove the services entirely, you must cancel the Basic version(s) in the apps or myAT&T once your iTunes billed subscription period ends. Payments are nonrefundable (subject to applicable law). For AT&T billing, cancel anytime within either app or through myAT&T. Learn about managing your purchases at att.com/mobilepurchases or by calling customer service at 800.331.0500 (611 from your wireless phone). Eligibility: Available for consumer and business wireless accounts with eligible service. Device requirements: Compatible device is required and includes iPhone 6 or newer, running iOS v9.3+ and AT&T HD Voice-enabled. Some features vary by device operating system. Other charges and restrictions may apply. See complete terms and conditions at https://www.att.com/legal/terms.mobileSecurityEULA.html and https://www.att.com/legal/terms.callProtectEULA.html Secure Wi-Fi: After set up, the feature is automatically enabled when your device joins a public (unencrypted) Wi-Fi network unless an alternate VPN service is active. Does not work when using certain video streaming apps. Not available while roaming internationally. Personal ID Monitor: May not detect all compromises or leaks of your personal data. Safe Browsing: May not detect all suspicious websites. Requires activation of VPN and notifications to be enabled.