myAT&T
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User Reviews for myAT&T
Poor Service
No one can tell you what is what. I get a bill with a due date and then get another bill saying I’m late. I am not sure anyone knows how to run billing or customer service. Upon opening the business account representatives had no idea how to talk to someone that was new to the business community and wanted to shut down my cell phone service along with my husbands(which would be the business owner) all because his business was not registered with a company we had never heard of (that helps businesses get credit: as a new business owner, my husband was doing all business with a savings plan we had already saved for) and they couldn’t find his business on google! Told us we were frauds and they were going to cancel our numbers if we didn’t get what we needed done. We were lost and upset and went home without a cell phone! Praise God we didn’t have an emergency come about with two small children. This type of service is unacceptable. It’s rude and not professional. If they would have talked us through what we needed to do we would have been glad to do it and quick about it. But all they did was cut us off with no explanation at all. If I could use a different cell service I would. However ATT is the only service provider that picks up where we live. So to be honest, I only have ATT because I have to at my current location. ATT has poor customer service and a poor attitude when it comes to working with the public.
Confusing and not accurate
This app is confusing and not accurate. Confusing in the way your monthly charges are broken down on the statement it provides. I have one package on this account and my statement is almost 5 pages long in charges and credits all of which I have no clue exactly what for. Everytime I look at my balance owed it is NEVER right! This month it said I owed over 500$! Granted I did miss Marches payment because I couldn't get through to an operator because THAT bill was incorrect too. March I owed 54$ but my bill said 94$. April I owed 189$. Add those two up and it's $243 not $500! Of course everytime you call At&t you are on the phone with them for a MINIMUM of 1.5 hours but I did and 2 hours later they ended up giving me the credits to make it right. Then when I go to pay on the app it says my balance due is $223 not $243... I'm not complaining in paying less but now I have to worry about my next bill being off because THEY CANT GET IT RIGHT! Oh and not to mention the app said I owed $223 right? But after I put my debit card info in and hit submit a window pops up and says that $223 payment does not meet my past due amount and I should reconsider the amount to pay off the balance. But once the payment posted to my account it said I had a zero balance.😩 I am so done with AT&T. Disconnecting everything and never doing business with them again.
Oh my God I hate this company
I’m not one to leave bad reviews I generally don’t complain about phone service, but AT&T is the worst company I have ever been with. I’ve had a phone since I was in kindergarten. I’ve been with sprint and T-Mobile. AT&T has been the worst. I was offered a $1,000 off my phone for a trade in if I switched over and a cheaper bill than what I already had. I figured it might not switch over right away but I have been paying 74%(I calculated) more than what I was paying before. Apparently because I ported over my number the deal didn’t transfer over and no one told me I had to get an AT&T number. I’ve called customer service I’d say about 20 times I’ve gone into the store 3 times because I’ve been sent back and forth between departments and numbers and no one has helped me. They opened a case for me and were supposed to call me with information 2 weeks ago and I found out today they closed my case and didn’t tell me. So yea AT&T is horrible my friend was screwed over by AT&T too they apparently canceled some stuff on her family plan too. I will never recommend AT&T to anyone and I would give 0 stars if I could. I’m genuinely surprised they have a 4.1 rating because they are so horrible. All of the customer service people were really nice and tried to be helpful though I just think it’s a scammy company that shouldn’t exist.
Very disappointed with At&t
I have been on the phone with At&t since Thursday. First about the Bogo phones, can’t up with solution but not what I wanted and then about my AT&T app. No text log since aug 5 then it came bad today now can’t even open up app. What’s up with this place? It’s like no one knows what to do and having to do cases and give u a case number. I have been a customer for over 20 years and this such terrible business as soon as I possibly can will go elsewhere. Never been lied to about my service but have now and different story from everyone u talk to as to why this problem is going on. It is a Shame and Disgrace as much as u pay for the phones and service each month. My service a month is outrageous. I could make a car payment with what my bill is. I have 4 phones but REALLY. So I think they need to get employees that know how to treat people and not lie to them just to make their commission and someone who knows how to repair whatever is messed up. Cannot wait until my contract is up or I might just go get a loan to pay them off then go some where else. Not happy customer at all. Would rate 0 but not a choice. Praying for all who had problems. Good luck getting ur issue fixed. God Bless all
Lacking horribly
For a technology company, this application runs very slowly, is exhausting to try and use for the simplest things done in seconds on other applications, and does not offer the same ease for the rest of the 48 states that has not regulated like California and Nevada. I own stock in a company and I hate to see it failing like this. It needs to be fast. Signing in and signing out needs to be easily visible. Changing the password needs to be easily visible. Requesting they not sell your information needs to take one click, not over 20 (take a deep dive and try to reset yours and you will see what I mean). I am in my account regularly to review my bill before auto pay. So why it took so long to try and simply keep them from selling my information and then reset my password… It should be very easy for someone who uses computers all day long. I can’t believe this is news to anyone at corporate. So please come and get your act together? Also, you are slowing my data even though I have a plan that should forbid it and I am also running off my home Internet 90% of the time. What’s that all about? I have been an AT&T cellular customer from the beginning of time… My first cell phone was in the late 80s. Through acquisitions and mergers, AT&T ended up as a supplier. Get it together or I will look for a better company for my $140 a month.
Awful service. Not true to word
We have been ATT customers from the beginning when they bought out alltel. Our entire marriage of 20 years. Up to this point we have had a good experience until about four months ago We have never experienced such awful service. We had to purchase new phones because the ones we had were no longer working properly. When we did we always tell the Reps do NOT mess with our unlimited plan. The rep said we still had unlimited for every thing and he was going to save us money. Our bill went from $230 a month to $500 the next month then to over $900The following !!!! That was with shutting down our hotspot less then two weeks in. and we could not even use our internet bc it wasn’t unlimited like every service person says. Now this month the bill is $600. This is absolutely awful. I would not recommend Att to anyone. We have done nothing but try to get back the contract we had for years. The one we didn’t want to loose. customer service even stated a Rep cannot change and take away service without the customers permission but they state they can not give us that contract again bc it is no longer available. But to cancel with ATT so we could look for a different provider that would hopefully tell the truth on what they are signing us up for and what our bill will be will cost us an additional $1500!!!! Don’t go with ATT!!!
Off to a rocky start
Two days in the store trying to open an account and switch a line from another carrier... poor guy was vacuuming and expected to answer phones, deal with customers, listen and attend to an over the phone Rah Rah go get the customer... get your numbers up sales meeting..... while people are piling up in a line and a giant delivery came in as well as a salesman to the salesman is also waiting...... crazy ridiculous expensive expectations from higher ups.... sure hope that my phone is all set... now I cannot even log into their app as it doesn’t recognize me.....for a business account... at this point I’m seriously not impressed... their phone service has to be stellar... fingers crossed... hoping for better but expecting to be disappointed…Fast forward to a year plus later….Granted I live on the Canadian border… but … service is super patchy… even relying on my WiFi isn’t all that. I don’t have too many choices as far as cell provider… I guess to them that this is supposed to justify paying top dollar monthly charges for subpar and downright frustrating service. Any giveaways never happen can’t get anywhere with anyone at customer service as they just set you into the hamster wheel, repeating your story to person after person …….Until you give up trying because if you don’t your gonna end up in the ER with cardiac issues….
BUG RIDDEN! SLOW on any device
I only gave 5 stars in hopes this review gets seen and read. 1 star would be generous. This app is an embarrassment. A company as large as AT&T with profits to match, it’s shameful to have such a poorly constructed and maintained app. It appears that they are more concerned with aesthetics (nothing special) than ease of navigation or speed and seamlessness. Or even functionality. It’s as though the app was a single room shack to start and as it grew, rather than building new they simply added room after room. POOR construction and even worse maintenance and quality control. Navigating is painful. It seems every link takes you to a “Loading…. Logo”. And “Opps, something went wrong” or “try again later” are ever present. ”The “NEW automated help” feature will not even load at all. Endless spinning dots. Developers, you do have testers, right? Or do you just drop an update and wait for bug fallout to fix problems? I just spent two hours in this app just to request unlock on 4 of our phones. It was so frustrating. I’ve been a loyal customer in perfect standing for decades. 5 family members with iPhones and iPads in my account. I see no reason to stay.
The app is unreliable/unhelpful. The new fiver service is completely unreliable.
I’ve had AT&T phone service for over a decade and internet service for three years. Phone service has been acceptable. Internet service was fantastic. I only had to restart my router twice in three years. I was recently offered a free upgrade to fiber internet service which I was told would take me from 50mb/s to 300mb/s. The fastest speed I’ve seen since the “upgrade” is 36mb/s and the slowest was in kb/s, so less than 1mb/s. The new router loses connection multiple times a day. I went to the my AT&T app to see if there there were any diagnostic tools and the app would crash immediately after opening. I went to the App Store to make sure the app was updated-no updates offered. I had to delete the app, reinstall it, and then jump through all the user/password retrieval hoops. I got back into the app. It showed my router was not connected. I ran a diagnostic which said everything was fine, but my router still showed as disconnect. That obviously ISN’T “everything is fine.” I stated a chat with support. Was holding for 10 minutes. Someone was helping me and asked for my number in case we were disconnected. The app froze. The app won’t let me start a new chat and it’s been 15 minutes since I was disconnected and no one has called back. The router still won’t connect. I’ve spent over an hour now just trying to watch Netflix. I think I’m done with AT&T now.
Very disappointed
Yesterday I went on the app to order my wife a phone to be picked up at our local store. I completed the online forms and gave my information and credit card, which was debited for the taxes. The app brought up a screen that stated that the phone should be ready for pickup in two hours.My daughter went to the store and found that the store had no record of an order, and that three hours after the order was placed, they had no information. The manager I spoke to, found no record of an order and said it might not have come through due to them being out of stock on certain colors of the iPhone 12. I wasted my time and my daughter’s as well and the only recourse we were given was to cancel the order and wait for it to clear, then try again or come back to the store tomorrow. Why doesn’t your system show if the item is in stock at the store? Why does your system not check this before it tells customers that the item will be ready at a given time? With a company as supposedly sophisticated technologically, you miss the boat with customer service. Also you website is horribly slow. Load times for your page is often in excess of 30 seconds in a location where I have 4 bars.
Description
Now, staying on top of your AT&T accounts is much easier with the myAT&T app. • Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen. • Pay your bill: Never miss another payment. View/pay your bill in the app.
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