AT&T ProTech

Name: AT&T ProTech
Rating: 4.6894 (5206 reviews)

Business

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AT&T ProTech

Business

4.7

5.2K ratings

Age Rating

Seller

AT&T Services, Inc.

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User Reviews for AT&T ProTech

Did not care

I reached out to a ProTech representative, and if I could give them 0 stars I would. My issue with my phone is that when not on WiFi I can’t send gifs, which isn’t the biggest deal (why it’s been a year and I haven’t looked much into it) but when I did I expected the issue to be resolved by a “professional”. The representative looked into some solutions, and had me answer a couple questions. Had me turn WiFi off and then send myself a gif and coincidentally it worked, and I reported it had expecting another task to be given to try. The representative ended it there, I stated it did not fix the task and the rep responded inferring I was an idiot, even though I stated I didn’t just want to talk to myself and it still wouldn’t work sending to others. The rep then ended the conversation by letting me submit my rating on how they did. No effort on their part to try and actually solve the issue. C, do better next time. That was sad.

brandilem, Nov 05, 2019

Protect

My name is Gayle Murigu. I am 63 years old and not that up on technology are use Protech all the time and they have helped me and they have taught me so much, they have always been so patient with me when half the time I couldn’t even see what they were talking about because the little abs are so small and my fingers just couldn’t get them to tap for some reason I have done a lot of work with, Believe me I have done a lot you can’t imagine how many times I’ve had to call ProTech and they’ve helped me every time! I depend on them to help me because my own children don’t have the time to help me. I Call them every day for months because my phone was dysfunctional and they kept trying to help me over and over and over again they finally sent me to Apple Apple couldn’t help me and I had to fight with them for a new phone and finally I had to put my foot downAnd get a little nasty with them but I did get my new phone!

gayleelaine, Sep 07, 2019

Easy to use.

I was pleased with customer service. I was out of town for a couple of weeks when my watch stopped working. That alone was stressful, but really need it in airport. The customer service rep had the best attitude, and stayed with me, because we had to wait a couple of times for reset. I wish I could remember her name, so I could let her manager know that she does a great job. Some other things I am not happy about (like last year my Apple Watch stopped working two weeks after warranty was out. My phone was a year old, bought same time as watch. Was told if I bought a new Apple Watch, wouldn’t work with my year old phone......so I bought a new one. This year it is acting up after 14 months. It seems they are throwaway items.....use for a year and discard). Back to service.....I was very pleased with that. Having a pleasant experience makes it easier to call again when need arises.

Isabella1181, Apr 30, 2019

Horrible service

I’ve been with att for 15+ years I have 2 iPads and 4 phones in service else last year my phone broke iPhone 6 so I paid 100 insurance and they sent me a new phone but the phone they sent me was defected and had no volume so I bought earbuds then something else went wrong and I needed a new one they charged me 150 and sent me a new phone two months later I phone 6 would not hold a charge so they said it was under warranty and sent me a new phone three months later (today) this phone does not work Bluetooth and WiFi do not work so they tell me I’m lucky because although it is not under warranty I still have insurance and all I have to do is pay . Not to mention all the time spent on the phone with these agents every couple months I looking for o new provider AT&T does not deserve my business and by the way I’m also going to change my internet service and cable

Joe19681968, Jul 01, 2019

Review and feed back pertaining to my rating

Pro tech is awesome. I am new to apple and have their app. They came highly recommended but with that said I was still Leary and skeptical about them being able to assist me. I have terrible issues with any electronic device and am technologically challenged. Not illiterate well maybe partially, but I tend to go round and round and can’t seem to recall or know what’s the best and easiest way to use my smartphone. Pro tech not only assisted in my moment of crisis and duress. They continued helping and gave me numbers and links for services and continuing support. Other support and help centers usually hang up on me, get mad because I didn’t understand, yelled and me said I take too long and waste their time. Pro tech were and continue to be very courteous, polite, and extremely knowledgeable and proficient. The are also patient and understanding and do not judge. Pro tech is truly there to help and do everything they can and don’t give up until you are satisfied. Pro-tech has set the standard of what service help support bar so high that no one will be able to come close even if they improve three-fold from their so called bestWay to go pro-tech You are my tech hero’s!!!!Thank you And to any one reading this I recommend using pro tech there is no better and I have used several can’t even count how many T.E-M.

MsT2Es, Jan 28, 2019

It was challenging

Love the folks at AT&T, great professionalism and smooth service for the most part. My first experience using the Assurion coverage was not at all a good one, although it was an unusual circumstance. IPhone 11, structurally the thing is just a slim chunk of glass. Mine fell into a concrete slab and shattered the back- - the screen was cracked as well... but it was still a functional device so they wouldn’t replace or repair the thing. I paid a cell repair shop to install a new screen when it finally gave up the ghost so there’s another 200$ spent. The poor thing was kept together for MONTHS before it finally lost too many pieces to function at all, just before a completed backup no less. Finally, since the phone wasn’t usable anymore I got a replacement sent to me for the surcharge of 200$. I pray the ProTech is a more substantial alternative.

Nicknames arent easy, May 11, 2020

PRO-TECH, this review is for the TEAM!

I’ve been a loyal client of AT&T for over a decade and in the beginning my relationship w AT&T was like any relationship, it was based on nurturing a good foundation of Trust and Partnership. Somewhere along the way that happened and everything was great and then it changed, severely, things went downhill, quickly, but since the inception of PRO-TECH, I couldn’t be happier, though it’s all part of AT&T, the way the agents from PRO-TECH treat their clients have been superior, even if my calls (emphasis on calls) the agents here are stellar, professional and more empathetic than any other departments with AT&T. During my recent ordeal an agent Delila promised to call me to check in, and even though my calls didn’t have anything to do with tech issues, she called me twice and left messages just to check in to see how I was doing w my issues and if there was anything her department can do. That is customer CARE, my EXPERIENCE w PRO-TEXH has been nothing but positive, if not for PRO-TECH I would’ve already been gone, THANK YOU to this amazing CORE group of amazing agents. PRO-TECH, the rest of AT&T agents can take lessons, keep up the amazing job you do, even if the call have nothing to do w tech, you were there for me, listening and being empathetic is key to great customer care! KUDOS!

psuedoalex, Aug 31, 2018

My phone and hermitage store

Went and got this new phone ( 11) , Mark was great with transferring everything for me, as I’m not new phone smart , everything was great Cept my email didn’t transfer , so I went back and asked fir help , I must have the virus;(,,( which I don’t), but I prolly would have gotten more help and attention from they’re garbage man , :(, I did as c asked to check with spectrum as they are my internet/mail provider and they sort of thought that ATT&T should have gotten it going fir me , I went back to the AT&T store,( hermitage pa) and they were done with me in 5 mins , saying they can’t help me at all and good luck , this pone still doesn’t work right . And freezes up now and then, I’m seriously afraid to take it to store as I feel I’ll get turned away again , I’m sorry this is so negitive but it’s honest , Gary

raggs3940, Sep 04, 2020

Horrible app

I have had ProTech 4 on my wireless account. A long time user of the photo bucket app. When trying to problem solve issue with that thru the app is slow, easy time they direct me to use this app for faster service use this app and each time I try I sign in and then when I try to chat with an expert it tells me they don’t find a account with them and goes straight to trying to sell me some. What the heck? You pride yourselves in making money off customers by promoting how your tech support is amazing. But yet when you need that everything sends you in circles or you offer a slow very hard to explain and us chat bot. Very unhappy this us worst support EVER!!Amendment to above issue. So I got response to this and was told to contact them. I have. Going going on 3 days no reply from suggested hep. Guess they don’t value there customers

Sparkplug65, Jan 08, 2022

Online chat

I spoke with Jasmine briefly about some help I needed to get into my apple account to get back all of my contacts off of my old SIM card but unfortunately ran out of time ! I had been trying all day to do it myself when I should’ve just called you guys at tech support and probably would have gotten it done in minutes instead of half a day ! I did want to make sure that Jasmine got her fair share of kudos for attempting to help my wife and I in the short time that we had to accomplish way more than time allotted us but all in all we most definitely had a very informative and pleasant time with the Assistance of your trusted tech support employee Jasmine and I personally believe that she definitely and unequivocally has earned a raise but we’ll leave the amount up to managements capable hands ! Thanks again for all the help we got after we decided to try to get that help way too late but it is what it is !

Tottydoll, Oct 03, 2019

Description

Help and support for your technology is just a tap away! The AT&T ProTech app provides quick access to your AT&T Protect Advantage and/or AT&T HomeTech Protection benefits. If you’re having tech issues, you can chat with our team of trained support experts.

Plus, you can access digital support tools, manage repairs, and even file a claim with Asurion straight from the app. We make it easy to get the tech help you need, right when you need it. Here are the benefits you’ll have at your fingertips: • Connect with a ProTech expert in seconds • Easily find your protection plan benefits • Track device repairs and replacements • Troubleshoot issues with your mobile device and home technology • Enjoy periodic checkups to improve your mobile device’s signal strength, speed, and battery life (available only to Protect Advantage customers) • Get the most out of your technology with proactive tips for device setup, OS upgrades, and other relevant topics. For continuous improvement of the ProTech app, real-time user analytics and crash reports may be collected.