FirstNet Assist
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User Reviews for FirstNet Assist
Hopefully it works one day
I would have been better off sticking with AT&T. Not sure why they were so proud to “Support First Responders” considering they clearly care much less about FirstNet than they do AT&T.Would love this app if it would just work. Won’t even allow me to sign in even tho my information is correct. I can sign in to my account on the website, however I apparently do not exist on the app. I wish AT&T would just continue to take care of the FirstNet customers.
Worst App I’ve ever used
I, just like everyone enjoy being able to pay and manage my bills through my phone but this app makes it impossible! I usually have to try to login several times and keep refreshing the login page. Then, when it finally does log me in, I keep getting an error when I try to get to the pay my bill option. Never had these types of issues with my AT&T app
NOOOO!!!!
Where do I start. This app is HORRIBLE!!! It never works. I can’t even log in to see anything. AT&T is WAY BETTER. The developers of this app are just plain PATHETICALLY LAZY!!! This is the main reason why I am going to switch back to AT&T. Firstnet need to focus on this app and make it better. I went on my laptop and guess what… yep…. Same dang thing. Slow, not responsive and utterly a pure waste of time. I had to leave Atleast (1) star but I really don’t want to. This app needs negative stars because I absolutely HATE CANT STAND DESPISE THIS stupid app!!! Have to call in to pay the bill. Don’t even bother with this app people.
An APP that sends you to Safari
I want to write a manifesto pointing out all the deficiencies in this app but the chief complaint is how lazy the developers of this app are. A bunch of little buttons that leads you to safari instead of having the service within the app. I have been an AT&T costumer since they bought Cingular (for those that know…know 🥹) and I have never experienced such a low budget application. The fastest way to pay your bill is by calling because of all the steps you must do between the app and safari. Sad. Solution? Concentrate on the overall convenience for the customer. The regular AT&T app has all kinds of thing to check your account. Maybe mirror the app. This app just makes me think that I’m getting what I’m paying for…bleh.
Pretty awful
I look at the reviews from one year ago and they are complaining about the same broken features that plague the app today. It’s pretty obvious AT&T doesn’t want to throw any money into making the app better. To do anything technical like pay a bill, it just switches you to safari where you get the typical AT&T rendering and redirect pages that breaks their websites.
Terrible
This might be the worst rollout I have ever seen. I had to go to the store 3 times just to activate my first net mobile account (after I was already approved and had a firstnet account). I’ve now had 4 calls with customer service and still can’t access my account info. It’s clear that att did absolutely no training for any of their customer service personnel or sales people. Only their most experienced people have the vaguest clue what is going on right now. That still doesn’t help. I hate this because firstnet is potentially an amazing service.
App is bookmarks to safari
App forces you to log in through a safari wrapper and then any link you click inside just opens safari browser and says “sorry we’re having technical difficulties.” Must be some serious difficulties since the message hasn’t changed in 6 months. Or your developers don’t actually use or test their own work which is why it’s trash.
FirstNet Assist….horrible app, useless
This app is horrible. It has ZERO interactive options. It’s simple a bunch of PDF references to parts of the app that do not exist. No way to manage your plan in any way. The only option is to go to the AT&T store or call customer service. Quite possibly the worst service support app. They would be better off not offering an app at all instead of throwing a half-baked app to market.
Horrendous!!
This is, by far, the worst app I have ever attempted using. I use the word “attempted” intentionally because the app only sometimes works. This is what we deal with as first responders?? This is supposed to be a perk?? What a joke. I can’t get their website to work half the time and the app usually never works. This looks like it was created in a Kindergarten classroom. I will be going back to Verizon for this reason alone. AT&T, keep your garbage. You should be ashamed to put such a horrendous “product” out.
Terrible Service App and Service
The customer service representatives don’t know anything. The app and the website won’t let you view your bills or even pay your bill. The sales associates at AT&T said the watch is $10/month, but the FirstNet sales representative said its $25/month. No one knows what’s going. My bill is almost triple what it usually is and the sales associates don’t know what’s going on, neither do the phone representatives. The app is useless. The website is useless. Any option you click, it takes you to a screen to “Upgrade your device”. AT&T messed up big time by releasing this service and app before setting anything up. It’s better to pay more and stay with AT&T then to switch to FirstNet.
Description
FirstNet Assist provides all primary and extended primary first responders with support tools at their fingertips. This app provides access to Customer Care using multiple methods, as well as providing real-time self-diagnostics based on your device brand and model. In case your device is uplift-ready, the app allows you to request uplift from the field to any current uplift request within 50 miles radius of your current location.
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