Kia Access

Name: Kia Access
Rating: 4.63614 (75847 reviews)

Productivity

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Kia Access

Productivity

4.6

75.8K ratings

Age Rating

Seller

Kia America, Inc.

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User Reviews for Kia Access

KIA Niro

Being 66 years old and driving various vehicles from before I was legal age, this is the best for the price in my opinion.Lighting to get in and out is above average. I have noticed some difficulty seeing well at night, and this KIA has subtle but adequate outside lights to get in and bright inside lights directed perfectly for visuals, even when locking up at night and assuring I left no packages in the car.I have driven 700+ miles and used only one tank of gas. The car is smooth driving and exceptionally quiet on the highway for its’ size.Ample room and easy access with the hatchback. And I could just go on and on!!!This Beane dealership I wasn’t familiar, and a pleasant surprise; no pressure. It was like going to a friendly coffee shop; everyone there stopped and said “hello” and “can I get you something to drink?”, “would you like a donut with your coffee?”… Just amazing to my husband and I! The young man that stayed late (with a family to go home to on a Friday night) left me test drive on back roads and texted me a few days later, a couple of times, to assure I didn’t have any questions . There’re several computer “gadgets “!! He even took the time to program my phone with me. The young man with finance really took too much time with me, explaining and RE- explaining. He was very patient with my difficulty comprehending the guarantees !!!! 5 and 10 YEARS!!!!! This was the best orchestrated group of staff I’ve seen in many years.

2lyearn, Oct 13, 2021

Should not be a few to access basic features

This app was barely tolerable during the free trial period. The constant lags and failures to connect and just general issues with the functionality of this app have been terrible since we bought our new Carnival. I lived with it while it was free, but now they want to charge a monthly fee just for the joy of waiting minutes to *hopefully* execute a remote unlock or start command?! I have owned other brands with similar apps that function much better and never charged for the service. It’s ridiculous that Kia wants up to $20 a month for halfway working app just to access basic features on a car I already paid $40,000+ for.This terrible app and subscription scheme is rapidly turning me off of a brand that I used to love.Kia executives, please hear me—you make great vehicles! Over the last couple decades I have been continuously impressed by the strides your company has made in terms of quality and reliability. Please do not destroy your credibility with nickel-and-diming your consumers to death. It might increase revenue in the short term, but I know I’m not the only customer who is disappointed enough with this experience to steer well clear of you in the future if this doesn’t change.

Anti-T3CH dropout, Jun 23, 2022

Cool Idea

The application is a cool idea however I have found that it can turn into more of a hassle than a positive. First of all in a modern world we as the consumers are princesses and expect the doors to unlock the minute we press the button not a minute or two later. The major problem I have had besides the long delay waiting for the doors to lock or unlock it a problem with connection, I have locked my keys in the car a few times on purpose one being at an amusement park, when leaving for the day I tried to unlock my car and after a few minutes I got a notification that the car hasn’t been driven in a couple days and to start the car to connect. The 2nd time was river rafting, locked my keys in the car and when we got back hit the unlock button on my phone and nothing after waiting about 5 minutes I tried again this time I got a message that it could not connect to the server and two options, retry and cancel after clicking retry a hand ful of times I tried cancel which killed the app every time I clicked it. I tried calling the uvo number on the door window after a few minutes being on hold gave up and called for a family member to go to my house and bring my spare key. I have learned not to trust or rely on this application. Definitely not one that I would subscribe to after the first “free” year is done.

Brian Valenzuela, Jun 17, 2021

These are all fake 5 stars.

STAY AWAY FROM KIA! Nothing but greedy. I mean they charge you $15/mo if you want to simply remote start your car on a cold morning. Keep in mind this is only $150 a year if you do it annually. It’s pathetic. And oh, you want to be warned that you 12V starter battery is low? Sorry that will be starting at $6/mo. Yes, that is right. Kia says “screw you, we would rather leave you stranded if you don’t cough up $6/mo.” What is in the next update? $15/mo if you want your side airbags to work? The brand is so unbelievably pathetic. But don’t worry! They will make sure you know when service is ready all for free, so you can go in and get ripped off at their dealerships. I have loved kia for so long through their rise to glory the past 2 decades. My Sorento was awesome, but after purchasing my wife’s new Kia Niro, they have officially lost my business. Stay away from companies like this, because once they realize they can gouge money from you, they are just going to keep doing it.Also I am highly skeptical of the 4.6 stars due to the poor quality of this app and the terrible lag time. Also the sheer lack of features for the price you pay each month. Seriously, it is $6-$20/month. I am the go to car guy in my vast community of friends and never will I recommend kia until they remove this monthly cost to access features that should already exist on a $30,000 purchase. The greed is unrivaled and I am severely disappointed.

ChocaCookie, Feb 16, 2022

Doesn’t Deserve One Star!!

This feature worked great for all of three weeks when I purchased my new Optima. I was really enjoying the schedule feature as it made the daily process automatic. For the past two weeks it’s just a waste of space on my phone. As others have stated, the remote start was heavily touted during my sales experience and it wasn’t until afterwards I learned it only worked through the app and only last week did I hear about a monthly subscription to use it when my warranty expires. What a waste of time and money for Kia Motors to put such useless equipment on cars that can’t be accessed by the consumer without the hassle and added expense of a monthly subscription. But that’s a mute point because the App doesn’t work!! It constantly reads that my car is unlocked which it isn’t (every attempt to lock it from the app so it reads properly is returned with an error, failure to communicate)...I keep getting the start your car error but I drive my car daily...it will not remote start unless I’m standing 3-5 feet away from the car (a wall can’t be in between)...I even took it back to the dealership last week and they’re clueless as to how to make it function properly!! Again, what a waste, fool me once...first and last Kia that I’ll ever purchase!!

CRuthGA, Dec 09, 2019

Works But Needs Improvement

This app works with my Kia Telluride in an urban city with good cell service coverage, can’t speak for rural areas. I understand current cell communication technology won’t allow instant response times between the app and car. That’s fine. But instead of having a status refreshing symbol for what feels like forever in this modern age (any time longer than 10 sec) I would suggest simply acknowledging that the remote start or lock signal has been sent to the Kia servers. Then when the car is started or locked, have a response ping the app/email alert on the phone, this is a message confirming the car has been started/locked. That way, after sending the signal, we can just change out or the app and do other things while we await a confirmation message. The waiting to see if the signal was even sent out is what is mainly annoying. My second suggestion for the app’s future updates is to have an interior cabin temperature reading updated on the app when checking the status of the car. This would really help owners know how long to keep the remote start running. Also, adjusting the time for the remote start duration would be great as well. Some of us want longer than only a 10 minute run time.Lastly, do push notifications even work on this app? It seems I am only receiving mainly email notifications.

Cu2cool, Jan 17, 2020

Great Idea- Horrible Product!

I have now had my 2020 Telluride for close to a year and just got an email letting me know that my trial UVO is coming to an end. I was shocked when I looked at the pricing to continue!!! 25 DOLLARS A MONTH FOR A SYSTEM THAT IS ABSOLUTELY HORRIBLE! I thought it was a joke! The remote lock and start function is just plain pathetic. Kia should be embarrassed to put out such a poor product. When you use it to try to lock or start your car the amount of time it takes to execute the function is an excruciating 2 minutes plus! Often times it doesn’t even work! I’ve tried it in many locations! It you forget to lock the doors and also want to start it, it takes nearly 4 minutes to accomplish both! If you don’t think that’s a long, time out 4 minutes and see. By that point I could easily go out, start my car, and come back in! My brother has a Subaru and his system is nearly instantaneous. I really believe Kia is crazy for asking customers to pay 25 dollars a month after the trial to get such a poor system. (You can’t even start the heat or ac in my car) It’s also very wrong to use it as a selling point to sell cars. The system should be free until they can make it better. Even then, 25 dollars a month is ridiculous.

kindnessfirst, May 25, 2020

Extremely Disappointed

The app was working fine for the initial free year. Literally as soon as I paid for the first month subscription, I haven’t been able to use ANY of the remote features. I mainly get the message ‘Remote request error! Your remote request failed to complete’ even though all conditions are met. I called customer service a few days ago and they were able to get it to work remotely. Next day I tried and it’s back to not working again. Today’s error message was ‘please start or move your vehicle. It may be in a low coverage area or may not have been started in a few days’. I just got home from work 10 min ago and parked in the my driveway, where I’ve parked the entire time I’ve owned the car. We’re going on week 3 of not being able to warm up my car in the dead of winter using a service that worked absolutely fine for an entire year parking in the same spot outside my house for no apparent reason. Please fix this immediately or reprogram the vehicles to maintain whatever climate control you have it set to when you turn it off when starting using the remote start via the key fob. 72 is not a useful temp for extreme cold or heat!

Marzvirgo, Jan 04, 2022

Getting better

Well I just left a positive review recently and now have to change it. Apparently there has been ANOTHER update and now my car won’t start. It also says it’s just my heated steering wheel that will turn on and not my seat? And why is the rear defrost not a separate option? I rarely need th defrost period. This needs to be fixedIt’s definitely working much better now than it did the first few months. I’ve had my Telluride for 8 months now and it was a royal pain at first. It is still frustrating how long it can take to actually start the vehicle, but as I said, it is definitely better. Apparently I’ll have to start paying for this once my year is up but no one has ever been able to tell me a cost. I say another post that said $20-$30 a month. That would be insane to have to pay! Don’t force people to pay for an app and not give them the option of a keyfob for remote start! Come on, Kia! I paid a pretty penny for this vehicle and shouldn’t have to be sucked dry to remote start my car.

Momof5k, Jan 06, 2020

Happy so far...

I’ve had Optima since Dec. 8th. I like the remote feature however there’s a delay up to a minute to sync, 30 seconds would be best. I’ve found that the system shows the doors unlocked even though they are locked. That issue is that the system hasn’t updated to show locked. What needs to be done is the moment you log in the app should sync with the car immediately and I’m sure it will then show the doors are locked. One feature should be added is when the a/c is set on the windows should default down a 1/4 of an inch for a minute or two to exhaust the heat to cool the car down quicker when using the automatic remote. I would like to see a countdown feature once the remote has been used to to start the car showing you that you have 5-10 minutes or so and the vehicle will shut down. The one feature that doesn’t link is the finance feature. If you fiancé a car it doesn’t link to your Kia Acct. , feature not available. The only app that I have problems with is the UVO app. , can’t get it to work. The other issue that I see is in the locations app the car is facing always one direction and it’s white. How about allowing that color to be the color of you car? Contact me if you need to further discuss however I believe in a week all these issues can be fixed. I live the app and my car.

Yasou!, Dec 29, 2019

Description

Kia Access is the official Kia America, Inc. owner’s app. Kia Access makes getting your vehicle information and services easier than ever.

Gain all the benefits of the Kia Owner’s Portal, combined with many of the convenient, streamlined features of Kia Connect (formerly known as UVO link) (if equipped) [1] [2] [4] – right in the palm of your hand. Download the app to access: • Owner’s Manual, quick guides, videos, and warranty information • Vehicle payment information (if financed through Kia Motors Finance) • Information about maintenance milestones Vehicles equipped with Kia Connect may also have access to the following features: • Vehicle health reports [2] • Send locations to your vehicle’s navigation system [3] • Remotely lock/unlock doors and initiate horns & lights [2] • Remotely find your car [3] • Remotely set your car’s cabin temperature [4] Plug-in hybrid and electric vehicles support special features, including: • Remotely check battery status and estimated driving range • Locate charging stations • Schedule charging times Get Kia Access today! Kia eServices users – Please use the Kia eServices app. Create an owner account directly from the app or go to: Kia.com/owners [1] Kia Connect is currently unavailable for Model Year 2022 vehicles sold or purchased in Massachusetts. See Kia Connect Terms of Service for more information. [2] Features only available for vehicles equipped with Kia Connect. Determine Kia Connect availability for your vehicle by visiting: https://owners.kia.com/content/owners/en/uvo-availability.html/ Vehicle health reports are not a substitute for regularly scheduled maintenance. Vehicle health reports check powertrain, chassis, and airbag systems, and require initial activation. See Owner’s Manual for details and maintenance schedule. [3] Vehicle must be equipped with Kia Connect and navigation [4] Some vehicles with Kia Connect may not support remote climate control (e.g., 2019 Optima LX). Do not use remote climate control or remote start if vehicle is in an enclosed area (e.g., closed garage) or a partially enclosed area without ventilation. Close all doors leading from adjacent living areas to the vehicle area before executing a remote climate control or remote start command Use of Kia Access is subject to agreement to the Kia Privacy Policy (available at https://www.kia.com/us/en/content/privacy-and-legal/privacy-policy) and Terms of Service (available at https://www.kia.com/us/en/content/terms-of-use). Kia Connect features require an active Kia Connect subscription; purchase/lease of certain new Kia vehicles with Kia Connect includes a complimentary 1-year subscription starting from new vehicle retail sale/lease date as recorded by the dealer. After the complimentary 1-year Kia Connect subscription expires, continued access to the full suite of Kia Connect services available on the vehicle will require a paid subscription at the then-current subscription rate or use of certain Kia Connect features may immediately terminate. Use of Kia Connect is subject to agreement to the Kia Connect Privacy Policy (available at https://owners.kia.com/us/en/privacy-policy.html) and Terms of Service (available at https://owners.kia.com/us/en/terms-of-service.html). Contact Kia at 800-333-4KIA (4542) or https://ksupport.kiausa.com/ConsumerAffairs for questions or help with enrollment. Only use Kia Connect when safe to do so. Message and data rates may apply. Cellular and GPS coverage is required to use most features. Kia Connect features may vary by model, model year, and trim level. Features, specifications, and fees are subject to change. For more on details and limitations, visit https://owners.kia.com/content/owners/en/uvo-availability.html/ or your authorized Kia dealer. Kia Connect may currently be unavailable for Model Year 2022 and newer vehicles sold or purchased in Massachusetts; please see the Kia Owner's Portal for updates on availability.