TruGreen

Name: TruGreen
Rating: 4.6468 (21498 reviews)

Productivity

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TruGreen

Productivity

4.6

21.5K ratings

Age Rating

Seller

TruGreen Limited Partnership

View in App Store

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User Reviews for TruGreen

confusing app needs improvement

the app is confusing. under Account, I wish it is clearly what are the services under the plan I purchased, which has been completed and which remains - all in one clearly listed and tap to view. right now I know there is one service left but if I tap on it nothing happens. so I don't know what the remaining service is and approximately when it may be scheduIed. I do appreciate how when something is completed they write up a detailed report. Also, there is a section that is called Services - it is not what I had purchased but what I can add on in addition. So when I try to look up what actual services I have, this section gets in the way because it's for me to buy extra, not what's in my plan.

Big Max 1, Oct 25, 2021

Ease of App and ability to see upcoming is great

I’m writing two parts to my review. Firstly, the app is well-designed and simple and to the point. If you want to add services it is easy to do so using the app. It also allows you to see when the last service was. The ability to see detailed invoices is there though I take advantage of prepayment discounts.Secondly, on the subject of pricing. While it is fairly easy to determine a set price for yards, I think that there should be wiggle room for returning customers who can make a great case for service like trees and shrubs as my landscape only contains approximately ten trees and shrubs in total though I am paying an amount that I would expect to be for 30 trees and shrubs. However, I am going to reassess once I see how it all looks. We have a new home with new plants so I want to give an appropriate amount of time to make the call on trees and shrubs. I could definitely tell a difference in the lawn within our first few months of using TruGreen after we moved in so as far as lawn service goes they are awesome!

Brian Stansell, Mar 16, 2020

TruGreen’s service is pretty good. But their App will make your life worse.

I’ll start by saying I think they have a great product. Works as advertised. I subscribe to the weed and feed residential lawn service. HOWEVER...The app is complete garbage. It has caused me to have to leave work in the middle of the day to put my dogs up multiple times. You can’t change or cancel your appointment same day because there is a risk that the driver will not see the message. This has happened to me 3 times. One of those times the driver beat me to my house after they sent him a message to not spray. He sprayed the chemicals in my yard while my dogs were not put up inside (I have a doggy door)...the same chemicals they tell you to keep you and your dogs away from for a few hours after application. All of thus could have been prevented if their app wasn’t designed and maintained by cheap talent and even cheaper UX budgets. GPS is never accurate when displaying my location or their truck’s location. Why provide GPS and a live map if it’s always wrong? No map would be better than wrong info. ETAs are rolling 1.5 hour windows that update every minute. From “10:05-11:35” to “10:06-11:36” and so on. Please tell me how that is valuable. Notifications are sporadic and often non existent (day-before reminders, day-of reminders, etc.) So as long and you don’t have dogs to put up, gates to unlock, and you don’t care about being caught off guard then you won’t have a problem with this app.

bud24, Mar 17, 2020

Almost Perfect!

I highly recommend this app. It covers all your account information, services, etc that are part of your current plan. I docked it one star because it lacks the ability to modify your plan in the app, and only lets you select a limited number of additional services. It would be nice to see all possible services available to select and schedule right in the App vs having to call or go on the actual website. In my case the app doesn’t give me the option to request an aeration service and overseed. If they add those features one day I’ll update my review to 5 star.

Dppween, Sep 28, 2020

App needs a lot of work, Technician good, customer service poor

My lawn looks great, but the scheduling stinks. I agree that a one day notification is not enough time. Also, after calling the corporate office, and getting a free service and a half, the local people had no record of the agreement. After a couple calls the first service was scheduled, done and when the second came around, they charged full price. Then to get it corrected they had to cancel my service and get me signed back up. Now I get credited for the full price, and charged for half as agreed to. But still had weeds (no sign of curling up or dying), so called back and got another free service. All looked good. My main complaint is the local customer service, different answers to same question from different customer service reps and the app itself. I am continually scheduled for service, from 8 am to noon, then noon to 5 and finally they come at 6. I agree with another review about their dogs. When they are not supposed to be in the yard for 1-2 or up to 24 hours until the spray dries, you really need to know when they are going to show up. I am a master scheduler and have been for 25 + years and I’d be fired if I couldn’t get the scheduling done right. It’s key to keeping customers. And also I have to laugh when I see the canned response to these reviews all looking like they were copied and pasted. My god, read the review and reply appropriately, don’t patronize the reviewers with the same answers.

Hanman59, May 16, 2020

Terrible service

This is the 3rd time that my service has been cancelled. Usually they say the service person has arrived then immediately followed by the service is cancelled. There is no service vehicle outside my home. However, today the vehicle was down the street. I walked to the vehicle and asked why my service was cancelled. The driver said he had no more product. Besides the poor service I’ve had a real problem with the eliminator weeds. The longer in between the services the worse the problem gets. You wait on the phone to talk to somebody and they say they have a reduced work force. The app is terrible for communicating which they push you to do while on hold. I am about to cancel their service and hire a local small business that cares.

Kalymnos5, Sep 14, 2021

Support chat needs works

I like a lot of things about this app. The one place I see a lot of improvement can be made in his persistent session connections to chat. If you happen to accidentally swipe away from chat and go back to chat, it kills that previous chat session and starts a new one. Meaning, if you’ve already explained yourself (investing minutes to explain to a level 1 support person), you have to start all over. Also, the chat session is very fragile, meaning if you briefly lose cellular connectivity, it won’t persistently check for a connection reestablished and present the messages that may have been queued up. I know this is very specific, but is huge for customer experience (CX) when we need support leveraging the chat feature on the app. Fix this and will get 4 stars.

Lynchmeister7878, Aug 17, 2021

Cannot unsubscribe from services in the app

I like the look of the app. Services are in general good as well but some are very much not worth it - notably the tree and shrub service we got on their advice for our fruit trees that were suffering from maggots and other pests. There has been no improvement to the situation.Then either form the service or the app, it’s not possible to unsubscribe from existing services after you opt in. You have to call, where while not being car salesman pushy they do try to make you sign up for more services. The app and websites do allow you to add more services though.So overall the lawn service is worth it, and we may try the aeration and lime treatment. But know that you will get the old upsell very regularly, and some of the services are recommended whether they will be useful to you or not.

McThib 2, Aug 21, 2019

More Capability/Improvement Needed

The app is great if you want their phone number but that’s about it. I wish it described one’s service they are about to receive. I do not want to call the toll free number to find out. It’s nice to see where the technician is in terms of day-of service but it would be nice to be able to text he technician while in route to let the them know their customer wants to talk to them before the day’s application/service. While I was treated fairly by TruGreen after the fact pre-emergent was put down in a service after I had just done some overseeing. Had the tech talked to me first and the type of service I was going to receive was in the app this could have been avoided. Like I said I was graciously compensated after this snafu but I think the app could have the additional capability I described above. It’s a great start for an app but there is much improvement needed.

Rolfster8, May 29, 2020

This appt has been useless Reschedule service calls

I downloaded this appt because their main # suggested it instead of calling. But every time I try to reschedule the next service call there is no option to do that. The Request Help button says it’s out of service at this time. The FAQs says to call the main #. If you click on Last Service call, it will show you your Next Service call. But there’s no option to change it. I got a text saying TrueGreen was coming today and to see the progress click on the link. The link took me to the app & there was no information about it. Another time I did come across the progress report & tried to reschedule it but button didn’t work. I’d say the app is a big FAIL for this function. So I’ve been calling the main # and have called 3X to post pone my service til after Christmas, I got another text today (the third text this week) saying their coming today the 23rd!! I’d say their system in the main office is a big FAIL too!

Tttttz, Dec 23, 2021

Description

Manage all your lawn care needs on the go with the TruGreen mobile app. You’ll be able to access, update, and provide feedback on all of your TruGreen lawn services in one convenient place – no more phone calls needed! Real-time notifications will keep you informed of your specialist’s ETA before they arrive, and their progress after the visit.

To sign up, you’ll need your TruGreen account number from a previous bill or email communication. Account summary • View your lawn programs • Access account history, service dates, and tickets • Provide feedback on the visit • Get notifications on your specialist’s progress & track their ETA Add a service • Browse and purchase services to complement your current plan(s) Billing • Add a new credit card or ACH account • Pay your bills • Sign up for EasyPay or PrePay billing and save • View past payments Update Your Profile • Update your preferred email address and phone numbers • Manage communication preferences – switch to email or text service notifications • View PDFs of documents regarding your TruGreen services Contact us • Call or chat to get support from a representative TruGreen Rewards • Earn 1 point per every $1 spent on TruGreen services • Earn bonus points through special offers and activities • 500 points = $10 off a new service • The TruGreen Rewards program is currently only available in select service areas.