DTE Energy

Name: DTE Energy
Rating: 4.75695 (17638 reviews)

Utilities

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DTE Energy

Utilities

4.8

17.6K ratings

Age Rating

Seller

DTE Energy Corporate Services LLC

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User Reviews for DTE Energy

Love the app!

It’s been so easy to pay my bill and report a power outage, they also text me back when the power will be restored. I now receive paperless billing, the only thing I can’t find on the app is the amount of usage I use during the off hours and prime hours of the day. On the back of my paper bill it told me how much usage I was usin during prime time hours of the day. I love the DTE insight app, I keep record of how much usage I use when I use electrical items in the home. I learned that my gas dryer, furnace and water tank also uses electricity and the microwave just zooms up my electric bill so now I use my gas stove as much as possible.

38cal susan, Nov 27, 2020

App is good

Works good for reporting the frequent power outages. I get notified when power is back on so I can switch back to the power grid. I am going to buy a whole house generator to cover the power outages. Getting tied of having to start up the generator and switch off of the power grid. My neighbors have Consumers Energy with less power outages but I am about 1000 feet away to be able to get it. DTE has been making a good effort to trim the trees in our area which will help when they get done.

Bobzzz1, Jul 27, 2021

About this app

It’s a great way of taking care of business! You can do everything, and I mean everything with this app. Without waiting on your phone call to be answered, you can see where outages are in your area and report any issues you may have! I absolutely love that they have come up with a app so useful and you can do what you need to in a matter of seconds/minutes depending on your problem. And best of all you can make your payments with the click of a button! Great job creating such a easy app to use! Thank you

brat0063, Dec 04, 2018

Great Way to Report and Keep on on Outages

This app does a great job keeping the customer informed as crews fix the problems that cause power outages (usually downed trees). I reported an outage during a huge windstorm, and signed up for the text updates. My power came back on a few hours later, and the text I received asked me to confirm that I had power. This gave me a lot of confidence as the day was getting colder and colder and I would need my furnace as I don’t have a functioning fireplace or wood stove yet. Later that night, the power went out again, so I reported another outage, and the app informed me that final repairs for the entire area were in progress and the second outage would be temporary. This is super important. As my house got colder, I had to know when to make the decision to stay or pack up and go to my sister’s. Because I had information from the app, I knew I could stay put until the power came back on. Had the messaging been different, I would have left. Anyone who has pets, kids, or elderly parents knows how hard the stay-or-go decision is when stuff like this happens. Thank you, DTE. Committing resources to an app might not seem like the most important thing you do (kudos to the crews out in the cold doing their work) but keeping people updated so that they can take the measures they need to keep their families safe can save lives in a place where there are extreme temperatures.

fridaygrrl, Dec 07, 2021

DTE VS Consumers Energy

When I lived in Jackson, MI. Consumers Energy was the only option I had for electric...they were HORRID to deal with, and I had neighbors pirating off my electricity line and had $240 a month bills for a two bedroom apartment with no tv or computer running all day. I complained and begged them to check the situation at my building-and they refused. I eventually had to give up my apartment bc I’m in a fixed income and couldn’t afford such an outrageously high electric bill every month. Since I moved back to Washtenaw County I had a choice, and I chose DTE-and so far they have been great, easy to deal with, and the app even easier to manage on my phone since I don’t have a computer...

Gi GibTower, Jun 19, 2019

Very good for power outages

This app is very good for reporting power outages. It’s easy to report an outage. You can see a map that shows the areas that don’t have power. You are given an estimate of when power will be restored. In most cases they restore power earlier than the estimate, which is nice. They provide status updates, such as “crew is on the way”, and “repair work currently in progress” (I’m not sure what the exact phrases are). It’s really nice to get a status update so that you know that progress is being made.

Joe from Highland, May 07, 2021

Payments

Not sure if I am the only one to have this issue, but since last year this app has been nothing but a pain in regards to my payments. I’ve had auto pay set up for several years, but out of nowhere my auto pay just doesn’t work. I’ve called the company several times, emailed and went on the website. Every time I talk to somebody they tell me it’s all set, every time I’ve gone on the website they tell me it is all set BUT it is not and then I get stuck with a past due balance. The whole reason I have this app is to make things simple, but after the 6th time of this I am done. The craziest part is, it works sometimes. I’m irritated and annoyed, obviously my concerns are not being heard.

pg1419, Sep 12, 2020

Love love love this app

This app is the greatest! It runs smoothly when I pay my bill. Just a couple of quick taps and I’m done! When I had an outage it only took a few taps too! I got updates on time and I could see who else was out. Everyone should get this app. It would save a ton of headaches. You don’t have to wait for anything except for updates about when power is going to be restored and that’s not the app’s fault!DTE now needs to get on the ball and start replacing the old stuff with new! This year alone, I lost power at least 11 times now and I’m a senior citizen. It’s one thing losing power in the summer but in the WINTER??!!! It’s way too cold…it went down to below 20° 2 weeks ago when I was out!

RingtoneMama, Dec 16, 2021

Site=Ostrich & Application=Pigeon

App works great but why is it necessary when you have a website? It seems logical that the sit would function just as well as the application. But the only reason for me to use the application is in regards to outages, you know when I need to conserve my phones energy. It just seems asinine when the site could function exactly the same, but instead this way to elaborate of a site that must cost money to be maintained that barely functions to the point of having an application is necessary must be downloaded just to check when I will have power again, keep in mind our rates go up to now pay for this site. It’s just unnecessary. Honestly, if you visit the site at this moment it will say “new look” in the ULR, why do my rates go up to cover the new look for a site that doesn’t work? Then force me to download an application to function just as the new looking site should work? Who runs this company? Anyway, the application works great.Your site is akin to a flightless bird.

Std734, Sep 12, 2019

Helpful

App is easy to use for checking outages and reporting issues. The one thing I would like to see is additional options for reporting an issue. Our power goes off and on frequently whenever the wind blows. The only option I have for reporting this is either POWER OUT or LIGHTS FLICKERING. Sometimes when I report an issue, the power has come back on but it will off and on multiple times within a short period of time so Power Out is not always an accurate description and Lights Flickering isn't really the issue either.

tttantrum#264, Dec 10, 2019

Description

Pay your bill, enroll in a payment program, report an outage and track its restoration, all with the new DTE Energy mobile app. Want to make a payment, analyze your energy usage, or just view your bill? The new DTE Energy mobile app makes it easy to do while on-the-go.

The DTE Energy Mobile app will give you a convenient, quick and easy way to take care of what you need because we know how important saving time can be. With as little as three clicks you can take care of almost anything – paying your bill, comparing monthly energy usage, reporting and tracking an outage, all in one convenient app. Features - Sign in to view your current bill, account details and analyze your energy consumption - Make a one-time payment or schedule future dated payments - Manage your saved payment methods - Get real-time account and payment related messages - Report a power outage, and dim or flickering lights - Report or get additional information on a gas leak or downed wire - Track restoration progress with updates via email, text or push notification - See what areas have outages and how many customers are affected - Look up nearby businesses to see which have power and their contact details - Increase security while using the app with 1Password and enabling TouchID