My Viasat
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User Reviews for My Viasat
Nothing but issues not worth the high cost
I’ve had continuously upgraded my plan because I always would run out of prime data speeds, if you can call it that. ViaSat runs up your data usage even when you have nothing connected. Just like another customer mentioned on here earlier, it’s true and they will not admit it’s happening. I’ve called their technical support to find out why a gig of data was added to my usage when nothing was connected overnight. I took screenshots of this happening many times. After getting nowhere on 3 calls and 4 hrs of my time I gave up. They don’t have a network support staff to figure this out, because they don’t want you to know. They tell you you must have had something connected to the network and using data and didn’t know it. Like we are the stupid ones. I’m stuck paying the big bucks to work from home for a long time since I live in a rural area until my contract runs out. Now the latest app update has major issues. After I updated i, all it can do is stay in a loop of building my account and doing it over and over. Deleted the app and reinstalled still broken. Very unhappy client.
Worst App/Internet ever!
I have no clue how this app is rated 4.2. Most of the reviews I read were saying things I’m about to say. First the app absolutely is horrible. I can rarely login, I can’t see which devices are using the most internet it always says ‘it’s working on making a list for me’ even if I can see the devices I can’t take the access away from it if I wanted to. Sometimes if I am lucky enough to login it crashes. Next the service. Absolute trash. I would not still have it but it’s the ONLY option I have living where I do. I got this service in 2018 and I’m locked in at 169 a month for 100G a month. That 100 might last us (a family of 4) two weeks? They now offer an option to buy additional data which is nice but by the time it’s all said and done I spend about $230 dollars a month. They say you still have access to internet after high speed runs out but that’s a lie it completely stops and nothing works. And we have next to no cell service so Viasat is our only internet! If you have any other option go with that because Viasat is joke!!!!
Constant UI Issues and Even Worse Internet
Just downloaded the app after months of trying to use the router interface to update security and passwords but every time I save it says: 404 errors constantly, so I decided to go into the app to see other things like my plan and which devices are using the most data, but of course there are even more issues with this app, I can’t look at the “Plan” tab because of an “Application error: a client-side exception has occurred”. That’s just the user interface issues, most of the time I can’t even enjoy going online to do anything because of how bad the service is, because of the data cap that we hit in about two days it’s absolutely unusable for the most part but since we live in an area that only satellite internet is available we have to put up with terrible service. I can honestly say go with another ISP for internet if you can, as soon as other ISP’s come to our area we are happily walking away from this awful service. Please at least work on your guy’s user interface for crying out loud, both the router and app! It’s a gross of an experience to use your interfaces!
The App is fine, It’s the Viasat internet service that’s horrible
Was told that I could stream 2 TVs on the middle package no problem, all month on my high speed data and that I was being connected to a different kind of satellite that wouldn’t bog down when everyone got home after work, school etc. I ended up on streaming 1 TV at night after 9pm until about 11pm. (Can only watch TV when my children are in bed) After 2 weeks every show or movie started buffering non stop. Couldn’t figure out why? Well when I reached out I was told to upgrade my package. So pay more than $110 a month for a couple of hours of tv at night? When I was told I would be able to stream from 2 TVs no problem for that price. I have expressed these issues with this company and how I felt lied to and dupped into using this company just to be locked into a 2yr contract. My advice to anyone looking into this internet service is to just not… you’d have better luck running off your phone’s hotspot.
So Bad.
This review is mostly for the app itself, because if you have the app you already know how absolutely horrible the WiFi is. The only reason this received 2 stars instead of one is the app, kinda, works. Kinda. It’s good for checking your WiFi usage. But if you’re trying to pay a bill forget about it. We have autopay assigned to an old card, and if we try changing it through the app it simply doesn’t work. The “submit” button for new card information doesn’t do anything. But hey, maybe that’s just my extremely slow overpriced WiFi doing that. Then you think okay maybe I’ll just make a separate payment, nope. Our WiFi bill is roughly $140 (for only 50gb of high speed data, keep in mind most phone plans offer more than that, but that’s besides the point). When you go to submit a new payment, enter whatever amount you want, it will always say “please enter an amount more then $0”. So that doesn’t work either. Horrible app. Even worst WiFi. The fact they can provide you high speed data at all shows it’s possible, so limiting you to 50gb for $140 is insane. They’re taking advantage just because if you’re required to get satellite, that means you don’t live in an area where cable WiFi is available, and are desperate. I can’t explain my dislike for this app, and this company. But I guess overpriced laggy WiFi is better than none.
Do not fall for this SCAM of an internet service!
This has been the poorest internet service I have ever had to deal with. The most EXPENSIVE, and the LEAST amount of quality. We had not had the service a full month and we were so displeased we tried to just cancel, Pay our installation and month service and be done because we can’t even stream one tv a reasonable amount per day without running out of data for the month, but we were informed that we were locked into a 2 year contract and to break would be almost 400$ ARE YOU SERIOUS! Also we had a smaller package when we lived in a bigger town and we never ran out of data and streamed 2 sometimes 3 TVs at the time and a tablet we never used our entire 60 GB then b now always run out a week early .. it’s RIDICULOUS and customer service? That’s a joke that have zero understanding and do not offer to help in anyway other than to sell you MORE data even though your already paying a ridiculous price per month for like I said very poor quality internet.
Face ID, app performance
I'm pretty sure this app used to have Face ID. It certainly doesn’t appear to have it now. Hopefully this can be reinstated, or employed, if I'm wrong about that.Hard to understand why this app takes so long to get loaded and ready for use, even using a fast fiber connection. Any number of other apps load 10x as fast. You can't change the physics of having to transmit 22,000 miles into space and back, but I know it's possible to write an app that performs much better than this. Viasat service itself for us has been pretty much as promised. 15-17 down and 3-5 up, before reaching the data allowance, after which there can be some throttling. The real problem is the latency. You need to wait a few seconds for something to begin loading, but the actual loading is fairly fast. You wait 5-7 seconds for a video to load, but then you can usually watch it with no buffering, at least on a phone. TV not so much. There are faster plans available, but we're already at $96 a month!Viasat has been a lifesaver for us, with the alternative being no internet at all. We are very grateful for it. However if and when Starlink service becomes available, we'll have no choice but to switch. In the mean time, thank you Viasat for being there!!
Absolutely the worst internet service ever
I’ve used this internet provider for about 4 months and ever since then all the company had done has made one lie to me after another. I was told when I I first had it installed that it would be $65 for the first 3 months and then $99 after that. When my first bill came it was $99 so I called the company and asked why it was so high and they made all kind of excuses for several different fees I was never told about. Then when the three months was over I called again because my price was $130 when it should have only been $99. I have called this company several times over the past 4 months to try to get my internet fixed and all they seem to want to do is charge me more money. It rarely ever has good signal my television spends more time buffering than it actually does playing and when I call to try to get it fixed they tell my I have used all of my data. I’ve tried to tell them that there is no way I’ve used it because I don’t watch but maybe a hour or so worth of tv in the evening times and most of the time it don’t work anyway and all anybody can ever say it that “ I’ve used all of my data would I like to purchase some more”. Everytime I call all the want is more money and I’m already overpaying for the sorry service as it is. This is the absolute worst service I have ever had if you are thinking about going with this company be ready to be lied too and screwed over because that is all they do.
TERRIBLE!
Viasat is the worst internet provider that I’ve ever experienced! They lie to you about the service you will get and after you’re locked into a contract with them, your service is throttled down to almost non existent. I can barely use the service connecting my phone. CANNOT watch a movie without constant buffering. This company is a scam and someone needs to file litigation against them for false advertisement. Sham on you Viasat!!! I’m beyond discussed with this company. On top of that customer service is absolutely terrible. When I’ve called to complain (numerous times) their solution is to upgrade and spend more money, which I did and service DID NOT improve!
Pay $204 a month had it for less than 2 weeks and it’s absolute TRASH !!!
No stars is more like it !! ... So I’ve moved to a remote area which only offers satellite internet. We had been using Xfinity in our old house and it was WONDERFUL. I knew not to expect speeds from viasat like I got from Xfinity but I did expect to at least be able to connect. I don’t know how they are still in business. I think we as customers are being ripped off by viasat and need to come together and do something about them. This company is stealing our hard earned money and taking advantage of the fact that no one else offers internet in their customers area. I had a choose of this or Hughes net. Needless to say , I should have chosen Hughes net. Viasat should be ashamed of themselves for telling ppl that the internet will work just fine for this , and just fine for that and then get it & not even be able to connect. I am currently sitting in my driveway connected to my cars wifi Bc the internet I pay over $200 a month for that is right inside my home wouldn’t even connect for me to do this review. I thought that if I could save just one person from spending their hard earned money on this garbage of a company then it worth me coming out in the cold and using my gas to right this then it’s worth it. Fix this trash you are giving ppl viasat !!
Description
The My Viasat app is an easy, fast way to manage your account needs. Pay your bill, check your data usage, troubleshoot common issues and more – all without having to pick up the phone. - Pay your bill: Easily make a one-time payment or update your payment method. - Check your data: See how much data you have used during the current billing cycle. - Get help: Access easy-to-use troubleshooting tools for common issues. Need more assistance?
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