FPL

Name: FPL
Rating: 4.67458 (14861 reviews)

Utilities

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FPL

Utilities

4.7

14.9K ratings

Age Rating

Seller

NextEra Energy, Inc

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User Reviews for FPL

It’sss Sooooooo Sloooooooowwwww…ZZZZ

The app gets three stars for its lack of timeliness. I’d write a review, but I fell asleeeeeeerep waiting for this app to accept my payment…. Unlike others in Northwest Florida, I don’t see that Florida Flash and Flicker (a subsidiary of NextEra Energy) is any more expensive than Gulf Power (another subsidiary of NextEra Energy). However, It is weird that I received a text that said my bill was ready, so I logged into the app, which said I didn’t owe anything. I called a couple of numbers and was actually able to speak with a Florida Flash and Flicker humanoid. She said to check back in a couple of hours and may be there—the app would receive the bill ny then. Of course, I forgot, which is why the text msg reminder should NOT come before you can pay it (in the app). But here it is, five days later, I remembered, and the app had an mount due And I paid. Sooooo….. going back to sleeeeeep noooooowwwww…ZZZZZZZzzzzzzz

Bottom Line Up Front, Mar 30, 2022

FPL review

This company passing on the expense of building out its own infrastructure through added expense to consumers. The 4 scheduled rate hikes will result in major push back from consumers yet FPL knowing and working towards full monopolization of the Florida energy sector. There are so many data points signaling that FPL will not operate in the best interest of their customers and consumers are left with no other option for providers. The additional charges on everyone’s bill are seldom analyzed by consumers and FPL will and has inflated those to give incrementally to pad their coffers. Monopolies NEVER work to establish competitive and innovative markets, they destroy them. Floridians will rise up and the lobbyist for FPL will continue to push their fraudulent agenda with current administration will soon be getting an ear full and major push back. FPL also trying to take advantage of individuals who have invested in solar grid tie systems when in fact FPL tremendously benefits from the additional energy production their customers have paid for out of their pockets. The list of problems associated with the direction of FPL agendas is concerning and costly to consumers.

DcmJam, Feb 25, 2022

Vero beach utilities

Thank God FPL Purchased our lousy electric company located here in Vero Beach. It’s the greatest thing that ever happened to us. I sat and waited year after year and could not wait until FPL Agreed on a contract. You have a classy company. Your online service is outstanding. The extra extra amenities that you offer is just really good. When Vero Beach utilities operated here in Vero, they had no website. It was absolutely ridiculous. I actually look forward to seeing my bill because I know that you’re not ripping me off. There was 10 trucks from FPL a year ago in Vero Beach at a Winn-Dixie. They were getting ready for a big storm. You also had about 40Pieces of equipment at the Humane Society parking lot on Route 60. I was super impressed to see all the vehicles prepared for the storm. I never once seen that with Vero Beach utilities. Thank you so much you guys are amazing.

James B Vero Beach, Fl., Nov 13, 2020

Highway Robbery

It’s sad to see the FPL is taken advantage of THEIR customers. They try to explain away the increases in price to have it doubled and sometimes tripled has nothing to do with weather. It’s even more sad that the county has allowed this to take place that the organization that is supposed to be monitoring organizations to prevent fraud seems to be turning the other way. It’s very sad that this company has made excuses with Covid weather and anything else they could grasp on to to excuse their steep prices that are causing people to not use heat and air at all which will eventually cause health problems as well as deterioration of the home etc. I feel very sorry for them that they can’t see how they are hurting the community or maybe they do and just don’t care it’s business as usual. 😢

jerniganeg, Mar 04, 2022

Disrespectful costumer service experience

I had to call 5 times to finally get the power in my new apartment. It was my first time ever using this service and the lack of communication with all the different employees was tremendous. At first I had to pay the deposit which every other person that I now told me they never had to pay that before and even the internet says that there are some ways to avoid paying it, they didn’t want to help me with that. They never send me the email address were I was supposed to send my ID. Then I called back and they told me we will reply back saying that they recieved it and it will take from few minutes to 4 hours to get the power. Never recieved no email; waited 4 hours and no power, called again saying that I had food on the fridge and I needed the power right now!! But the guy told me again that it will be from few min to 4 hours… after 4 hours from previous call. The guy even told me that I wasn’t listening. And finally got the power, but now I see a new charge of 9 dollars on the account that wasn’t there before. It’s just awful that after paying over 100$ I had to go through all this to get the light. Shame on you FPL!!!

kikealvarez98, Jan 15, 2022

The Best Electric Co by far

We have moved down to Florida from Ct and now have FLP for power. What an amazing entity. They don’t rob you for one thing and that is probably the most amazing feature to getting this service as opposed to having the one we had in Ct! I actually dont mind paying my bill down here. We also feel comforted with the fact that we do not feel threatened to just put on another light to see better for fear if getting screwed on our bill to do so!! Awesome app to view and pay my bill or reference aspects on it as well! Thank you FLP!!

Lynn T fr Ct, Apr 26, 2020

Lights out?

I recently downloaded the app , middle of the night all the power went out. I was able to report the outage, AND …. It not only told me the estimated time power would be restored, AND how many people were affected by same power failure, AND a generalized idea of what the problem was caused by. It was so reassuring at 4am to know exact cause and time frame. ( In my mind burglars had cut the lines and a home invasion was next!!! Yes I’m neurotic)..This will be so useful during a hurricane. Thanks FPL p.s. the estimated time power was to be restored was one hour, power was restored 39 minutes later, YES!

No nickname dd, Jun 20, 2021

Love it!

I have always lived in “all inclusive” apartments before, so when I moved in June it was the first time I ever paid for my own utilities. I was very happy with how easy it was to get my power set up and going, and now I can check and monitor my account at any time! Love that!I REALLY love the “usage” tab where I can see how much power I’m using, the average price per day I’m using for that bill cycle, and the projected bill for the month!Thanks for making all these things so easy for us!

PowerSocks, Oct 25, 2020

Mrs S.

I have been charged for surge protection and found out a week ago that I did not have the surge protection. I moved to Florida and had no idea that there was a device FPL put on your meter when you purchased the surge protection. A FPL salesman came to my door asking if I would like to purchase it. I explained that I already had it and he said, no mam, you do not. I showed him my bill to prove I was being charged and he advised to call FPL and let them know of this. I called FPL and spoke with the surge protection department and asked for a manager and was advised they could not do that. The woman I spoke with said she would send an email to a supervisor to call me back and no one has attempted to call me. They did send a technician to my home to hurry up and install the device. I have paid for the surge protection for 3 1/2 years and would like to be reimbursed the money I paid for something I did not have. FPL is wanting their monthly payment when money is due to me. I’m just a senior citizen who feels taken advantage of.

Rutabeggar, May 22, 2021

Excellent AP to keep you in the electrical know.

While sometimes difficult to find what you want, the FP&L AP is an excellent resource for today’s electric consumer. Track your monthly, daily hourly use. See the effect of your conservation choices. Learn how to conserve and save big money for a little effort. Learn how to go solar and decrease or eliminate your power bill. Learn about smart meters and net meters.While far from perfect, the AP allows you to take snapshots of use and compare your historical use. I wish you had more control over time periods, durations and other report parameters.But, who can complain, its free. Pay your bill online, see your projected use for the current month, and a whole slew of knowledge base for the consumer to use. Unfortunately, I just found this AP a few months ago. I could have been a wiser consumer and saved myself some money too!Just use it. It will become one of your favorite web pages to visit. But be warned, you may start turning off lights in unused rooms and performing other money saving tasks. Just don’t go OCD!

stephenrich411, Jul 10, 2019

Description

Get more with just a tap of our app. Your fingerprint will give you instant, secure access to your account so you can easily manage your power in the palm of your hand – report an outage and receive updates, get real-time bill notifications and reminders, find out about your next month’s projected bill amount and more! Features include: ALERTS AND REMINDERS -If you’re not already receiving your bill by email, you will be automatically switched to monthly email bills (and mobile app reminders) to quickly view, download and pay your bill – no more paper!

Terms and conditions are available at fpl.com/ebillterms -Receive alerts and reminders when a new bill is ready to view and when it is due -Receive appointment reminders for scheduled appointments OUTAGE INFORMATION -Report a power outage -Check outage status and track restoration progress -Receive updates via push notifications ENERGY USE INFORMATION -View your projected monthly bill amount -Track your current, daily, weekly and monthly energy use -View your daily energy cost average and quickly see how your bill compares to the previous month ACCOUNT MANAGEMENT -Fingerprint login to view your real-time account balance, payment due date, balance details -View and download your bill (PDF) -Enroll in Pay Online and make a payment -Manage your saved payment methods -Schedule a future payment (if qualified) -Update your account profile – email address, phone number, and mailing address *FPL app use requires an active FPL account that is registered online at FPL.com