ComEd - An Exelon Company

Name: ComEd - An Exelon Company
Rating: 4.71499 (102167 reviews)

Utilities

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ComEd - An Exelon Company

Utilities

4.7

102.2K ratings

Age Rating

Seller

EXELON BUSINESS SERVICES COMPANY, LLC

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User Reviews for ComEd - An Exelon Company

Weak app, poor performance, overall disappointing

The ComEd app is still disappointing. Yes they slapped some purple branding lipstick on the pig, but that branding update budget should have been spent on improved app functionality. I dislike it so much I actually went to rate it poor again to find out that Apple will only let me edit my previous review, so I opted to update my bad review again. So the app has a link for real-time pricing without seeing a dancing girl with headphones (yay!), but where it takes you is a (still) cheesy webpage that if you want to view it throughout the day you have to back up, refresh, and go back in. Plus, the app stays in “storm mode” even when I wasn’t impacted by a storm. How about a simple link or button to NOT be in storm mode? Storm mode ironically says that it is running in storm mode so that the most “relevant features are optimized.” My most relevant features (real time pricing) are actually entirely removed from the app when it is in storm mode. 😩Comed, us real time pricing folks should be your biggest fans, not your biggest detractors.

Chris Sos., Jul 30, 2023

Com Ed has come a long way!!!!!

Over the last 20 yrs I’ve had some serious issues with com Ed it’s hard to believe that this company has been around monopolizing all these years as a result in my eyes this company was in fair in so many ways but recently has been doing some amazing things for our youth and reaching out to the community to help make sure the bills are paid ! I’m just saying thank you Com Ed you guys have come a long way from not caring for your customers to taking care of your customer ! Keep up the Good work ! 👌🏾👍🏽

corinn jackson-mitchell, Aug 15, 2020

Why is it always ZERO?

I strongly dislike how ComEd’s billing is applied to my account. Every month I basically send an overpayment (don’t ask, but I do) and every month my balance is 0! Okay great, but IF I HAVE A CREDIT ON MY BILL WHY IS MY BALANCE ALWAYS ZERO?! I hate guessing how much my bill would be, like any utility user. But if I have a credit, reflect it! So when the next bill comes I can pay the exact amount. Why am I responsible to go line by line to determine how much I of a credit I have on my bill? I shouldn’t have to do your account jobs for you all. Please have a reflective balance on the Home Screen! Not just zero or “no payment due” ... thank you!

DaLouieV, Jan 30, 2021

Needs to be more intuitive

Why make future-scheduling payments the default option? Every other app or electronic bill payment option with any other company sets the current day or next day as the default date when making a payment. This inconsistency with the norm makes no sense. When I use other apps or online bill payments, I don’t have to take extra steps unless I want to defer my payment to a future date. Here, when I just want to pay my bill now, I have to take extra steps to change the date to now. Also, if there is an issue with the payment method (such as the wrong card expiration date in my case), you are not informed that it is declined right away. You receive a confirmation number as if it has been successfully processed, and have to follow up later to confirm if it went through. The whole point of this app is to make it convenient to review and pay your bill quickly. By today’s standards, this app does not yet fully achieve that goal.

DeadBob74, Sep 17, 2020

Customer service

I’ve called can’t get thru. When I do too many prompts to go thru before you get a person! I just got a text on my front page. It said if u have a problem playing ur bill call customer service, that’s a joke. I used to love your customer service but now it’s just a mess!! I do have a life, waiting over 15 minutes is ridiculous. Then it tells you call on certain days when not busy, you get sane answer we’re very busy today!!! Wow. Last month it took three different days in same week to get to talk to a person!!! I can’t get that time back I wasted holding my cell waiting!!!

J B Scotch, Oct 08, 2023

DEVELOPERS: Storm Mode is too restrictive!

I’m on the hourly billing plan so I need to defer usage of major appliances, charging my electric vehicle, etc. to non-peak hours in order to lower my bill. I check the hourly rate feature almost every day. Well, we did have a big storm 6 days ago and the app is still in “Storm Mode!” In this mode, there’s no way to check hourly billing rates! I could see moving it into a submenu or something but it’s just completely gone. It’s unreasonable to cut people off from this feature during Storm Mode for a whole week, especially when the storm didn’t even impact my service. PLEASE FIX THIS! Thanks.

L'Austin Thought, Aug 16, 2020

Nice but real time prices are not provided

Nice app but has a few shortcomings. It does not show real time pricing. A table shows prices for previous hours which does me no good. Also, an alarm notification is sent but only when prices are exorbitantly high. It would be better if I can set the threshold. During times where storms are happening, the app interface changes to one where you can notify ComEd of an outage but all other functionality in normal app is disabled.

MJElmhurst, Jul 13, 2020

Why link with website?

Each time I try to sign into the app it wants to go to the website to sign in so they can share info???? What is that all about??? If I wanted to log into the website then I'd be on my desktop at home! An app on my phone should be simple, not jumping through hoops just to log on! And what exactly are they sharing? It's one account I have I don't need both the website and the app having to share things at the same time! If I log into either one the I do should be taken from the same account either way! This app is a PITA if it's going to continue going this route.

OffshoreWally, Feb 19, 2022

Why link with website?

OffshoreWally, Jan 15, 2023

Can this App detect 1 Leg off 110 out?

My ComEd Smart Meter is a Dumb Meter in my opinion. Why? My Furnace needs two Legs of 110 to supply 220 to operate my Furnace. But my ComEd Smart Meter can only detect a Full Outage of 220, both 110 Legs. How many times do we lose just one Leg of 110? Well it happens more than you would want. It happened to my neighbor and me and ComEd checked both Smart Meters and Said their was NO Outage at either of our homes. But when it is zero degrees out side, only half your house has Lights on, Furnace won’t start, IS THIS APP GOING TO WAKE UP ComEd and tell them I really have a Partial Outage? This is 2022 and I would Love a Real Intelligent Power Meter and APP to Alert Me and ComEd about ALL Types of Outages (Partial and Full)!Can you do that this Year ComEd????????That is what I want for Christmas 2022 from ComEd! And yes I am a Stock Holder too!I hope I don’t have to attend a Stock Holder’s Meeting to get this fixed!

OldFord, Jan 21, 2022

Description

ComEd’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere.

Key features include: · Easy sign-in with your fingerprint or “keep me signed in” option · Effortlessly pay your bill · Report an outage · Check your outage status · View the outage map · View your bill · Check your balance · View your account activity · Manage your AutoPay and Budget Billing settings . Report your outage without signing in · View usage data and trends · Compare your bills · View your bill forecast · Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more · View hourly pricing information as a participant of the Hourly Pricing program