RentCafe Resident
View in App StoreGrow your in-app revenue
while we take care of your subscription management.
Mobile
SDK by Qonversion.
Price Intelligence based on:
213,517
apps aggregated
8,172,290
in-app prices defined
89
main categories
In-App Purchase Price (Subscription or Non-Recurring)
vs. average for the Utilities category, $, by region
Build, analyze, and grow in-app subscriptions
with the most powerful mobile SDK for subscriptions
User Reviews for RentCafe Resident
Maintenance team.
Well, Here I am back writing another review, this time for te maintenace guys. I have to say big thanks to the head of the maintenance; last week found that my water heater was not working in the hard way, ready to take a shower before bed... the water was cold😬, so next day I called the office and ask for somebody to come out and check, new guys came in (it was the first time I see them in the community)and foud the tank was broken... he nicely explained it to me and mention "problably I will have to wait until they can get a new one, a day maybe?"... they left and the maintenance boss came in checked it and say, " just let me see what I can do"... he left my apt and after what?, 10, 15 min they were back with a NEW ONE ready to install!. In less than an hour they resolved my situation! I want to say, Thank you for being so diligent and helping me with that matter. I am very satisfy with my comunity and the service of the maintenace team, thanks to the new guy, they knew what they were doing, and the boss, Thank you, thank you!. Like always Kim helping me if any problemm and every body else there, Jenny, Cedrick, Thank you from my heart for keeping me loving my place....MY HOME!!.
App review.
Honestly, whatever I need to have done for maintenance, gets addressed pretty quickly. They have called before even when they needed clarification on something for any work order I’ve put. The transition of information from posting your own bulletins for whatever personal use, to addressing any common area needs are pretty reliable. It’s an easy app and all the need to know numbers are there too. So it’s not bad. I can’t give a reason not to give 5 stars. So it’s pretty good. Although I could say that the documents section for the resident could be a little more user friendly. At times if you need to sign any amendments to your contracts or anything else, sometimes it redirects you to the site through a web browser, and sometimes the information that you sign doesn’t update right away so it makes you have to redo it again at a later time for whatever reason. But other than that, it does what it’s intended for.
Now with new colors! But no good feedback mechanism...
Besides a mandatory change from an all white theme to an all black them, the latest update does seem to have added quick links to a number of helpful features. Still hoping for an iPad version of the app so I can use a real keyboard when making reports. If development ever moves forward on that an expanded events/community view would be nice as well.Edit: So I went to use the “Give Feedback” link on the app to suggest the aforementioned iPad improvements and another feature. All I got in response was a dialogue that said “Was our app helpful?” with thumbs up and thumbs down options and not so much as a “we got your response”, much less a place to leave comments, after clicking one of them. Really? You should look at the AppStore as an example of how to do feedback, as even just clicking the 1-5 star rating bar provides a brief visual response. Hopefully you take comments more seriously than that, but all I have at this point is the option to reduce my rating and hope somebody cares. The suggestion I attempted to leave through the app was an option to sync upcoming community events to a personal calendar. I now have to add the suggestion of implementing an actual feedback feature, since the one currently in place might as well not be there.
Amazing place to live! Great app! Easy to use.
I have lived here for 6 months now and I absolutely love it here! When something is broken, simply make a maintenance request and they fix it quickly. Everyone I’ve met on staff has been friendly and helpful even after we moved in. I gave a 3 stars for the amenities because the gym is pathetic honestly unless you want to run on a treadmill. (No free weights) However, if you have a gym membership down the road like me that doesn’t make a difference. Management and maintenance are great! The main pool is amazing as well. When it’s open it looks great and feels great. Almost like a resort. Parking is great near our unit. There is always 2-6 spots open near our corner unit even during this COVID 19 stay at home order. (plus our personal parking space.) The community is safe and well lit at night. Even when the gates were left open during COVID 19 myself and the female residents here feel perfectly safe to walk around or go to the mailbox. Friendly neighbors. Apartments are surprisingly very well insulated. (We are on second floor and our downstairs neighbors rarely ever here us). Wonderful place :) 4.0 stars for my review just because of the gym. Everything else is great! Love it here! Love the location!
Please Read
I think some people are confused about what this app is for. This app is a service that your management company subscribes to. This is not exclusive to your neighborhood or apartment complex. This is a nationwide service open to any landlords or property management services. The property managers decide what options are turned on or not. For example my community here in North Carolina does not use the maintenance request option that everyone keeps talking about and they say so in the app. My group also only has a set time of the month you can use the app to pay your rent. This app is not exclusive to your home so know that the app developers can’t do anything about how your property is managed they just create the useful tool that allows you to reach your property manager and pay your rent. Please know the difference before bashing the app. If you want other services in the app that your neighborhood has turned off tell your manager.
MassMills Residents App
I use to be able to put work orders in. I just went to the Apple Store to see if I need a new or update my Rent Cafe App. I can no longer put a work in! The A/C in my daughters room, and the central AC that is in the living room and my bedroom does not work, the master bedroom toilet is not working, The hall light is not working, they just finished cleaning outside of my windows as I’m on the bottom floor in the decay on the top of the bathroom in the master bedroom was letting Rivermoor and chowder House by the hundreds, that is not fixed, it flooded because it’s essentially see in the apartment and the rug is not back inside of the mask bedroom the entranceway and The closet doors slide they were taken off to put in stuff to fix the flood now and cannot use any of the doors in both bedrooms in the hallway there is approximately 10 hours, so I am living in the house that Jack built nothing is fixed and I have no way to put it in the rain to Café should contact me and explain to me how to use it because I can’t figure it out I need to get my two friends, I asked the maintenance guy that works here how do use it he had no clue that. I don’t know what happened this out east to be good now piece of junk.
Poor communication
We called last Friday the 17th for a work order about our toilet! We were told that because we have a second bathroom it is not considered a priority right now! I kind of understand that if they are busy but in the same time we are paying for a two bedroom two bathroom with my husband! I saw this morning that someone from the office I assume went ahead and canceled our work order! I took screen shot of it! I went on our app and put in a new work order! This time it says that the work has been completed, we have not left the apartment with my husband all day and no one came to fix anything so I don’t understand how is a work completed when no one came and did anything with it! That toilet has been clogged and we brought it to their attention the day that we moved in, who ever was cleaning the apartment was flushing all kinds of stuff and she told us that our toilet is clogged! I just want to talk to the manager Kim or be contacted and have our work order finally done! The only reason that I gave a one start is for the poor communication skills, I work in customer service as well and if anyone is paying for the service that I provide, I work for a restaurant then I am going to make sure that everything is well done! Thank you and hope to hear back soon!
Could certainly improve
The resident app is certainly useful for maintenance request however it is extremely under utilized. For example, there should be a direct messaging feature or at least a notification feature that lets the resident know that a maintenance provider has started the requested maintenance and likewise a follow up message to confirm the issue is completed or still in progress (I.e.- updates on progress) further more there should be a direct message feature that allows the maintenance provider to let the resident know that he/she is at the home to initiate a review of the issue as these homes have no door bells and it is next to impossible to be clear of a knock on the door when upstairs. Additionally, office notifications should be sent via the app as opposed to the ridiculous paper notes that are left on the front door. I for one rarely use my front door, thus can easily miss the notification letter whereas if the message was sent directly to my phone via the app notification feature, it would just be more efficient and less annoying. I really hope that my feedback is taken into consideration. Thank you.
Performance is stunningly terrible.
You’ve got to be joking with the speed performance of this app. I ran a stopwatch to test exactly how long this app takes to load. After putting in my credentials and hitting the sign in button, it takes OVER A MINUTE just to load the contents of home page, both on my wifi and on cellular. But then, I’m stuck with a loading icon next to my settings page, so I can’t even access my settings for god knows how long. So I have to close the app and open it again because the settings won’t load, and then I’m sitting there for another 3 minutes just waiting to be able to use the app. It’s ridiculous. Other than this serious issue, the app is good, but for the love of god please optimize your app. I’m just trying to pay my rent here. UPDATE: Lord don’t even get me started on once you try to actually PAY the rent, I’ve still been sitting here for minutes with a loading icon on the “make a payment” page.UPDATE #2: “Application error. An error has occurred, please try again later.” If the support response is going to be “We’re sorry! A lot of people are currently using the app to pay rent at the moment, so the system is a bit congested!” Then maybe this company shouldn’t be trying to run an app that thousands of people are trying to use to pay their rent if their systems aren’t even ready for it.
Rental Exit Disappointing
Received letter of renewal or not on Wednesday May 27,2020 and had up until Sunday May 31, 2020 (office closed) to notify if I will be renewing my lease that will expired July 31,2020. I took notification letter on June 3rd 2020 to notify and I was charged $198 to be deducted from my deposit. I felt that was not enough time to decide to stay after reviewing my finances to see if I can afford to continue to live there. No I cold not. Note : one year my rent went up $200 to meet location amount for the area and still living on one of the original not remodeled apts. To transfer to a remodeled apt was another charge. I Took keys to office to do final inspection for my exit and was told No One was available and was to give them a 2 day in advance notice to schedule a walkthrough. Me having rented before elsewhere that a walkthrough was mandatory at the time you return keys to exit and no notice was ever given. I was given a paper to sign over the keys and was told that’s it. I asked when to expect my deposit she said it will take up to 30 days and I will be notified about the exit when they do the walk through in 15 days. My 6 yrs of being a resident was on the Balcony with the water view is where I found Peace for my stay. So Long Apt C407.
Description
The RentCafe Resident app is your partner in all things related to your community, especially when you’re on the go. We make it easy to pay rent, request maintenance, or reserve amenities. RentCafe Resident App features (options vary based on each community): - Submit one-time payments in three easy steps with various payment methods. - Set up monthly automatic payments to help you avoid late fees. - Share rent, utility, and other costs with roommates using monthly automatic payments - Submit maintenance requests with photos and voice memos and track progress along the way. - Reserve community amenities such as the clubhouse, meeting rooms, and pool area with just a few taps. - Track when your packages are delivered or picked up. - Sign and complete your lease renewal directly in the app. - Interact within your community through the Bulletin Board.
More By This Developer
You May Also Like
POWER SUBSCRIPTION REVENUE GROWTH
