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SmartHub

  • Utilities
View in App Store

SmartHub

  • Utilities
2.6
0.9K ratings
View in App Store

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User Reviews for SmartHub

2
Face ID Login is a Bust

I get all my internet bills through this app. I don’t receive any of them in the mail and my login is face recognition. Therefore I really have no reason to remember my login information and I don’t have easy access to my account number if I need to reset the password.One day the face recognition didn’t work. After that it stopped trying to recognize my face all together forcing me to use the regular login. I don’t have that info and don’t have access to my account number to reset my password. There needs to be an option to use face recognition on the login page at the click of a button rather than solely relying on it to automatically use face recognition when one opens the app.

biff blumfumgagnge, Aug 15, 2019
1
Terrible login security

I can not believe that in this day and age with all the data & security breaches the only thing I can use as my user name is my email address. Horrible! My email address is out there on hundreds of websites and very likely on the dark web. None of my other financial and service provider accounts require using an email address as the user name. Most don’t even allow it because an email address is very insecure!!!! Also, the password can not contain even some of the most basic special characters. Another big whoops by the developers. Get with the times!!! If this is the type of weak security I can expect just for logging in there is no way in hell I will ever store something like a credit card number on it!!! Anyone with nefarious intentions can easily get an email address, break the easy-peasy passwords because stronger ones aren’t allowed and then they have all kinds of information about my utility services, where I live, what properties I one. Horrible!!!!

coolranch16, Mar 24, 2018
1
Not user friendly

My electric company just changed to this format. There was no instructions on how to re set up auto payments. You can’t copy paste when setting new password. There’s no option to see password as typing. Then it tells you you have too many characters. 12-15 characters btw. Instructions to set up notifications are incorrect or the app is just not working when you go there. It has wasted a lot of my time. It doesn’t even show what date my payment is due so I don’t even know if my payment was made during the transition of changing to this type of format. I hope bugs are fixed and it becomes more user friendly soon.

Mattemaker, Oct 13, 2020
5
Wish I’d gotten this sooner—amazing info all in one place!

Love this app! I can see what KW I’m using each day. Can compare from each week the difference in usage. Can go back a yr. to see what I was using. Shows what percentage I’ve increased or decreased in a yrs time frame. This makes me feel I am more in control of my electric bill. Being on a fixed low disability income, this helps me know if I’m going over too much. Highly recommend this to anyone. Can pay through this site too. So easy!

Reddridinghood, Dec 19, 2020
1
Seriously? Just fix the 2 issues.

Would be a great app but Is basically rendered useless simply because it does not do the two most important things and only reasons to have the app! You have already made the app... why not fix the 2 issues?? Why? I think we would all like to be able to set up a date for our bills to be paid automatically. I mean that’s what autopay means. Second, all the data in the world does not help me if I can’t receive alerts of some sort at a cost or usage I set. No one has time to stare at the app all day to monitor it. It’s almost like you want us to be late with the auto pay issue so you can charge late fees because it’s very misleading and you don’t want to warn us of overage limits we set so that we can rack our bills up sky high. Just fix it or move one...

scamcard=smicard, Aug 25, 2018
1
Its ok, but a lot conveniences has been removed

I like this app for paying my electric bill, but it looks like there has been some changes that removed a lot ways to conveniently make a payment on your account. 1. Biometric or Touch ID authentication has been removed (specifically speaking about IOS devices, don’t know about other devices).2. No longer able to select credentials from the IOS password and account list so the password has to be entered everytime one goes to log in.3. If one closes out of the app, for less than a nano second and then reopen after that nano second you have to enter the credentials again to log back in (I dislike this the most cause it’s a major inconvenience when I have to close out of the app for a sec to log into my bank app to get my bank information when I don’t have it in front of me).4. You can no longer paste in banking routing and account number information taken directly from my banking app.Maybe the changes were made to help make the app more secure, but there can be a happy medium between security and convenience. At least put the Touch ID and paste feature back.

Someone20016, Feb 09, 2020
5
The app works fine

The guy who reviewed this app because he was too lazy to remember his own password, was his very own fault. He explained how he used facial recognition as his password of remembering instead of initially remembering the actual password he had setup for himself. I have been able to access into the app itself and do about everything I need to do in the app. The app constantly keeps asking you if you want to go paperless after you have denied them. That’s probably where the program developer needs to do the fixing at. Other than that, the app works perfectly the way it has been designed to. Just don’t forget your password and depend on just one thing without using another method to sign in.

The WB2, Sep 27, 2021
5
Suggestion not a review

Through the app we can let REMC know when we have a power outage. We need this option for fiber as well. Now that more members have fiber we need an way to let REMC know when our internet is down. That way they can see how many are effected and try to pinpoint where the issues lie. Today I’ve been without internet for 2-3 hours and don’t know if it is my router or a wider spread issue. When I report power outages I can see a map of the effected area. Would be nice to have that for fiber outages too.

Tired preggo, Apr 23, 2022
5
Trust me, the app is fine.

I was a bit nervous to sign up with the app for paying my electricity bill because of all the negative reviews but I did it anyways and glad I did because the app is completely fine, people are just cry babies. I reviewed my usage for the month, it broke down my charges on my bill and I signed up for autopay. Everything was very simple and easy and I couldn’t ask for anything more for just a simple electric bill.

Top Reviewer 1994, May 24, 2021
2
Malfunction

A little aggravated, I’ve been using this app for around 6 months and it’s been good to me until this week. I went to sign in, it not only logged me off but won’t let me back in. I’ve even changed my password and all. I used the same information, email, last name and billing number it then takes me to the change password prompt. When I go to change my password it tells me invalid match even though I’m typing everything correctly. I had to go to the website and pay my bill which isn’t a big deal, but I’m hoping you guys can resolve this issue through the app. Thank you.

Willard 1234, Jul 25, 2020

Description

SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company. NISC serves over 500 telecoms and utilities across the nation, install the application to determine if your local organization is supported.

Additional Features: Bill & Pay - Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Make a payment now or schedule it for a future date. My Usage - View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface. Contact Us - Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates. News - Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events. Service Status - Displays service interruption and outage information. You can also report an outage directly to your service provider. Maps - Displays facility and payment dropbox locations on a map interface. Manage Wifi - Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.

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