Amazon Key

Name: Amazon Key
Rating: 4.89022 (19102 reviews)

Utilities

View in App Store

Amazon Key

Utilities

4.9

19.1K ratings

Age Rating

Seller

AMZN Mobile LLC

View in App Store

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User Reviews for Amazon Key

Key

I like key and the drivers are quite careful to not leave the door open I have actually met them while delivering and they handed the package to me and then shut the door. I think the delivery is not complete until the door has closed. Very satisfied with the honesty of drivers. They do not enter the garage since I have outlined an area within reach of the door.

amazon dumb question, Feb 01, 2020

No customer support and drivers don’t deliver consistently

I’ve selected the last 6 or so deliveries to be completed using the Key delivery method where the driver should be dropping the package off inside my garage which happens to be in the back of my home. Inevitably, I see the drivers just drive to the front of my house and walk to my front porch and just report that Key wasn’t working properly. There have been times where I’ve purposefully left the garage door open and they don’t even pretend to check. Upon researching how to file a complaint on the website, the instructions just direct you to reach out to customer support via the Key app, which conveniently is a blank screen right now. As someone else put it, it’s a great idea but it’s only as good as the delivery drivers who honor it.

asiarulesu, May 03, 2021

Kay garage door opener

The garage door opener responds to my car to my iPhone and never misses a beat. IsMuch better than my previous opener. Open and closes reliably with both my car and the iPhone and I receive a message on my iPhone give me the status. much better than the device that I had previously. well worth installing

Bill (Dad), Sep 01, 2021

Please fix this!

This app would be my favorite thing ever - if you would fix it. Every time I add or remove someone from the household and click save, it locks up on “Saving…” so that I have to close the app completely. Then I have to reopen again it to see if my change actually saved. I am constantly adding and removing guests to my household so I need this feature to work better please. I have an iPhone SE 2nd Gen. Thanks.

Hobblie, Feb 24, 2022

This is THE BEST DELIVERY OPTION EVER!!!

I was having issues with packages belling delivered to the wrong door and this completely solved for that!!! No risk of packages getting lost. These drivers don’t even look inside your garage. They open your door, they take a picture of the package and they DO NOT walk away until your garage door is entirely closed. I wouldn’t want it any other way!

JoseTampaPR, Mar 14, 2021

Works well but annoying bug

Everything works very well, but if you have an item which was lost or canceled before delivery, it gets stuck in the delayed stayed indefinitely at the top of the list. I now have about 8 items there which won't go away, and it's just been growing over time.Please fix and I'll update my review! Otherwise it's a great app

Klar1ty, May 13, 2022

Awesome convenience and functionality with security!

In the beginning the service was a bit glitchy. But now they have completely ironed out the problems. It works flawlessly every time! I receive 2 to 3 in garage deliveries every week and never have a problem! It’s pretty cool to see the package delivered on camera,

Mavrick812, May 14, 2022

Car delivery

I’d love to be able to take advantage of this… but apparently you still can have packages placed in your trunk because of covid. Covid has subsided rather significantly as of late and mask mandates are disappearing. On top of that, I cannot remotely fathom how there’s more, or any, risk of getting covid by putting a package in the trunk of a car, versus inside someone’s residence… Any degree of logic would suggest that it’d be the other way around. Trunk delivery preferred and in-door delivery suspended. Nevertheless, any idea when this will be changed?

Paul Godwin, Jun 22, 2021

Wow!

This new key service is amazing. No more worrying about package thieves or misdelivered items. Our first experience today exceeded expectation! The driver not only delivered the package to our garage but carried it to the inside landing where we easily retrieved it just outside our kitchen door. This service offers the security I’ve only dreamed about. It ends the stress when we can’t be home to receive a delivery.

songbergs, Mar 13, 2022

big security issues

the app seemed promising. although this just happened.an item was delivered into the garage, yet the key app said it was delivered to my doorstep. there were no notifications about my garage door being opened and closed by the driver. this is a huge security issue. i only saw the item inside the garage - and my security camera saw the garage door open and close. these are the only ways i knew someone had been in the garage. i’m extremely unhappy about this.why should the key app tell me all about when we open/close our garage - yet when, more importantly, a delivery person has accessed the garage it tells you NOTHING.

spamtastique, Jul 14, 2020

Description

Add convenience, control and peace of mind to your life from anywhere, anytime with Amazon Key. Key is smart home system that works with your home and garage to bring you closer to what matters the most in life. With Key app, control your door from anywhere, schedule free prime deliveries in your garage.

It’s all at your fingertips. Key for Home Securely share, monitor (live stream or clips) or block access to your home. Prime members in eligible areas, can select eligible orders for secure unattended delivery just inside your door. With Key compatible smart locks, cameras, you get: • Easy visual guide for installation and setup. • Lock and unlock your door with Key app. • Provide permanent or recurring access to your friends and family. • Watch video clips of who entered and exited your home, live or recorded. • Get Amazon packages safely delivered to your home. • Opt-in or disable delivery features at any time. • Delivery real-time notifications before and after. How it works 1. Buy a Smart Lock Kit at Amazon.com/KeyforHome. 2. Follow steps in Key app to install and set up the kit. 3. Manage keyless entry, grant defined access for friends, family or guests. 4. Enable and shop for eligible items to receive In-Home delivery. Key for Garage Prime members in an eligible area can have packages securely delivered right inside your garage. Securely monitor (live stream or clips) or control your garage from Key app. With Key compatible garage door openers, you get: • Easy visual guide for installation and setup. • Get Amazon packages safely delivered to your garage. • Opt-in or disable delivery features at any time. • Delivery real-time notifications before and after. • With an optional camera, watch video clips of who entered and exited your garage, live or recorded. • Open and close your garage door through Key app. How it works 1. Determine your garage door opener’s compatibility at Amazon.com/KeyforGarage. You may or may not need a Smart Garage Kit to enable Key for Garage. 2. Follow steps in Key app to install and set up. 3. Enable and shop for eligible items to receive In-Garage delivery. 4. Monitor access history and control your garage door from Key app. Receive confirmation when the package is on its way and has been delivered.