Rain Bird
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User Reviews for Rain Bird
Spyware
I don’t enable location sharing with anything that doesn’t actually need it. My sprinkler system doesn’t need to know where I am. Whether I am sitting on my living room couch, out a a restaurant, or out of town on vacation, what does that have to do with me getting into my sprinkler controller to either check on a setting or change a setting? My plants and lawn need water regardless of where I am. The message that appears when location services reads, “Rain Bird requires location services tone enabled in order to determine your WiFi SSID.” Really? Hogwash. I set up this controller a year ago. I programmed it connect to my router (SSID) and it worked just fine. It IS connected to my router. After one of the most recent updates, if I try to view or change a setting via my cellphone, Rain Bird needs to know where I am? In order to “determine” my SSID? On what planet? The controller is already tethered to my SSID. And, if I am out and about, my cell phone isn’t tethered to any SSID as it is using cellular data. So again, my location is needed for what purpose? This is an unacceptable collection of my data. Rain Bird, please reprogram this app to allow users to opt in or opt out of letting you track their whereabouts. But don’t disable the app if people value their privacy.
Seasonal Adjustment doesn’t work properly
UPDATE 7/27: App support has been communicating regularly for 2 weeks to correct issue. Raising to 3 stars and will get 5 stars if issue resolved with new update this week. Again great app if auto seasonal adjust works well. The app itself is great, however the seasonal adjust applies the adjustment twice. Since I bought the WiFi module for the sole purpose of the auto seasonal adjustment feature this gets 1 star. It incorrectly adjusts your base ‘programmed’ time instead of just the ‘adjusted’ time, e.g. I have 45 minutes for Zone 1 and the seasonal adjustment of 75% updated my ‘programmed’ time to 34 minutes and my ‘adjusted’ time to 26 minutes which is what ran. So my actual seasonal adjustment was 58%. Because this repeats this error each day, my ‘programmed’ times are not ever correct so I need to readjust them to the original ‘programmed’ amounts so they are adjusted properly. If this issue was fixed this app would get 5 stars. Also there is zero support as the 1-800-RAINBIRD number goes to a recording that has no live support. HOW DOES ONE GET SUPPORT FOR THIS ISSUE??
Read before you buy!!
Buyers beware Rainbird is horrible at this app. If you want to connect it’s like a dial up modem LOL. It attempts to connect and it have to wait for 100% load etc. Then if you do a manual water on say Zone 1 then it’s done and you want to manual irrigate another Zone it won’t let you as it still thinks it’s doing the Zone 1. You go out and back to irrigation screen and this won’t help, you finally tell it to STOP irrigation on Zone1 and think you will be able to move on to next Zone. NOPE think again this does not work. Force close the app then go thru the loading and connecting to the controller..communicating, loading schedule wait for it wait wait finally 100% then go manually water the next Zone. Ohh want to manually irrigate another Zone go back and repeat all the painful steps. My water heater, Doorbell, Thermostat, and many other home automated products work way better than this. All software updates focus on adding languages to sell this crap in another country. Work on this app because it’s the Future. Moving on to Hunter branded products as they do work well with technology, look at the Hydrawise app from Hunter and then you can see what a company that knows were in 2020 can do.
A not satisfied customer!!
Automatic seasonal adjustment doesn’t work on one of my controllers, the other one sends a notification that it has changed but when you go on the app, it is still the old setting. I called support 4 times they go through their checklist, that confirms everything is setup correctly again and then put you on hold for minutes, come back want the same info that you have already given them and tell you that they are sending this off to the product manager and they will get back to you. This is not a new product, this problem has to have happened before. I have it on 2 controllers and 2 different zip codes. You think they would at least give you some information that is useful, no they just leave you hanging. I now have upset customers and have no idea if this will be resolved or not. The reason the clients bought this upgrade, was to save on water use, not use more. I may lose these clients and I am sure they will tell their friends. Thanks Rain Bird! Propose solutions, in a timely fashion, not will get back to you. What does that even mean, one day, one week, one month or one year??? I also believe that when they put you on hold, they are taking other calls, because it happens several times during the call and then and the end it is the same answer.
Really disappointing
I originally thought this app was “okay” at best. I thought it would mostly control the sprinklers and be automatic. The notifications stink. It only tells you after it runs. Not when it’s happening. Also, it randomly turned watering “off” once, and none of my scheduled watering would work until I turned it back on. Finally, last straw- it had a connection error. I have now tried everything to reconnect the device, restart, restart phone, restart WiFi, everything. Nothing works. Constant error telling me I cannot connect. I’m not sure if I have a bad unit or what. I planted new grass and I need something that will be reliable. I got this for peace of mind, and knowing the watering was happening. Not to be confused and wonder what the heck is going on half the time I’m going to return the whole unit and probably get something else. The app was glitchy at best but I might have been able to accept it. I have too many other things to worry about to be fighting with some $150 water timer that works “okay” and an app that is just garbage.
For the price good App
I use thus App for several customers. It has easy to use features and many of my elderly clients can use it more conveniently than the actual controller on the wall. My favorite feature is the rain delay I am not sure why it was moved in the recent update not that’s ok.Regarding set up, If you are having problems it is easier to buy a20-50 WiFi booster and set to 2Ghz to get it to link. Sometimes if you have a high end security system with complicated fire walks, then all bets are off and you need the customers tech to assist in set up.I would give this app 5 stars except for the poor attitude of the customer service. ALL other issue I have called RainBird about I have been treated with professionals but for some reason the folks that work the App customer service A. sound like they are reading from a script and have no clue what they are doing. B. 2x I have explained the problem and because they take sooo long (and I am standing in a hat garage in Houston Tx) I have asked them to email suggestions or call me back they say “No I need you to wait”. I would like it them to either come stand in the garage with me while they continue knowing nothing or realize they need to figure it out later and call back.Once it was a bad door another time it was the clients WiFi had been changed and she did not know it.
Left wanting so much more
The app works ok. In that it connects most of the time, while sometimes it needs a few reboots to finally connect. Really wish it had an easily accessible log feature, because I am never sure what ran and for how long. Notifications should be much richer. Instead of just saying “controller irrigation event complete” how about it gives zone and time, for example “zone 1 complete: 20 min run time”. Automatic seasonal adjust has consistently failed me and my grass starts to go brown and die. So I’ve had to turn it off. Rachio has something like auto seasonal adjust but it seemed to do a better job as my grass never died using it.One of my biggest wishes Is that it would connect to IFTTT or SmartThings and or Siri Shortcuts. Alexa connectivity is a bit gimmicky to me because everything is scheduled. I don’t really have to much of a functional use case to ask Alexa to turn on the sprinklers (which in and of itself is not the most intuitive IMO).All in all the app works, but leaves much to be desired. I had Rachio at my old house and I felt app was much richer and integrated much more with other smartphone platforms. If rainbird can add some of the above it would be wonderful.
Auto Seasonal Adjustment is applied twice
I have had the WiFi LNK for about two weeks now and I thought I was nuts when the seasonal adjustment was being applied to the programmed time and then applied again to get he adjustment. So a zone with a summer run time (100%) of 10 minutes with an auto seasonal adjustment of 50% gets moved down to a runtime of 2 minutes....this repeats each night until the programmed time is eventually down to zero. I had to turn off the auto adjust. I called Rain Bird support and had three calls with them. I had the impression this was a new problem, but I come to the app reviews and see comments that this same behavior was happening in July of 2020 and here it is November and it still doesn’t work. This is seemingly a simple math problem with the fix being that y’all need to program it so that it doesn’t change the programmed time at all and only changes the adjusted time. The user sets the program time...don’t change that! Adjusted time equals program time multiplied by seasonal adjustment. The program time should stay the same. It’s that simple!Edit 1: Dec 2, 2020 As of release version 2.16, my ESP-TM2 controller now appears to be functioning correctly with respect to the automatic seasonal adjustments pushed out by Rain Bird. I’ve changed my rating accordingly. I’m not certain, but I believe it also pushed a firmware update to the LNK WiFi module.
Notifications corrected, needs a couple extra features
Most of the time notifications do not come through, even though I have every single option checked. Also, it would be nice to see a runtime log to verify which stations ran at which time, especially since the notifications do not come through most of the time. Would also love to see some sort of calculator interface to assist with setting up station runtime as well. *edit* notifications appear to have been corrected with the latest update, thanks! Raised rating to 4 stars, couple of small added features would make it a solid 5.*edit 2* dropping my rating back down, automatic seasonal adjust has not worked for weeks/months now, weather is nowhere close to accurate, connecting to the timer takes minutes most of the time from the app, notifications are extremely delayed most of the time, the app shows upcoming events that occurred many hours ago, and the clock doesn’t hold time well causing delays in scheduling. None of these should be an issue with an internet connected device, and do not appear to be an issue with cheaper internet connected irrigation controllers. Take my advice, do not waste your time with Rain Bird unless you want a 100% manual controller. Rachel and Orbit make much better devices at lower price points with better support.
Needs improvement
First off, when you name your sprinkler zones it does not allow many characters even though the box for the entry is quite long. Second, any scheduled program supersedes all other functions, so if you are manually watering and a program start time is scheduled during the manual watering it shuts the manual watering off and starts the scheduled watering. You can remove start times but you will get an alarm message on your controller and magically mine reverted back to the original start times. Thirdly the app is slow at keeping up with the controller. For instance it will display that you are on a specific zone but you need to wait a few minutes for it to sync and show the actual zone and watering time. Lastly, don’t trust seasonal adjust or you may have a brown lawn. It’s still a handy app it just needs more work…..oh and the rain sensor..hmm had to turn it off. It says it’s raining on a beautiful sunny day
Description
Smart Watering Made Simple. Connect your Rain Bird controller to your mobile device to turn on sprinklers, set up customized watering schedules, and automate weather adjustments, saving you water and money. Compatible with the following Rain Bird controller models: ST8-WIFI ESP-TM2 ESP-RZXe ESP-Me ESP-ME3 RC2 ARC8 For more information: http://wifi.rainbird.com 1-800-RAINBIRD
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