Xfinity

Name: Xfinity
Rating: 4.36013 (955341 reviews)

Utilities

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Xfinity

Utilities

4.4

1M ratings

Age Rating

Seller

Comcast Interactive Media

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User Reviews for Xfinity

“Updated” app freezes and does not work like it used to.

Can no longer unpause devices or wake devices up with a single click. The “wake up” button, tells you it just “ woke up” the devices, but they don’t work and still show they are in sleep mode. It used to work, but since the “update” it does not work unless you physically change the schedule. Then you have to remember to change the schedule back. The app also frequently freezes - which is a problem when devices are paused, if I want to unpause a device or wake them up from bedtime, I can’t until the app decides to start working again. So no WiFi access until it decides to start working. Extremely frustrating. Apparently need to pay more for a separate device to do what xFi monitoring used to. And - it won’t let me post this review because it says every name and random combo of letters and numbers is taken. I’ve tried 10 names.. still trying.Now we were told we had to update our router “gateway”. App hasn’t worked since!!! Tells us we are offline when we are online.. blocks us from seeing any devices or modifying any schedules because the “gateway is offline” - it is NOT!! And you know how hard it is to get ahold of someone that will help? I tried- instead of helping or sending me to someone who could.. they just stopped responding. Can’t even say poor service.. just poor...

amyjoelee, Jan 31, 2023

Xfinity

If I could find another service in my area, I would fire Xfinity,I have had trouble with this service since 2016,yes that’s correct, I’m getting bills from my insurance because my medical equipment is not online,I have had it with these people, I pay for nothing,surveillance stays offline,slow to no internet,I’m a disabled person l need my equipment to work,fire alarm goes off no internet, no phone,if nothing is working nothing is done, I’m sick of you people, I will find another service but in the meantime you all just keep taking my money for bad,little to no service, I would recommend that no one buys property here especially if they need internet services, I wouldn’t recommend Xfinity home either,it never worked, I have adt but it doesn’t work to par with bad internet services from Xfinity,$110 for internet that doesn’t work properly and don’t move or upgrade services you have created even more problems,pay more money and still get a promise,I know what the problem is and as soon as I try login in the app doesn’t show up as described, I would guarantee that Xfinity would not even consider reimbursing me for spending $400 a month because my insurance bills me because it appears that I’m non-compliant,I’m perturbed.

andbooger2, Sep 11, 2021

Unreliable Internet

Me and my wife got Xfinity installed on 4/15 for the 800mbps and literally 10 days later on 4/25 there was a 3 hour outage! I tried contacting customer service but all I got was automated responses that said “we are working on it”, this is all when I wanted to talk to a human. It took over an hour for me to finally talk to a human by walking around the neighborhood and having to find the Xfinity truck. The technician said the outage was because they were moving locations to another area and it would take up to 3 additional hours. This is unacceptable for people working from home and I ended up switching to ATT that same day. No thank you Xfinity! Additionally when I called about cancelling the service they said they were not able to provide written confirmation that I would not be charged and should just take their word for it for the 30 day guarantee. If you advertise your company as trustworthy and reliable and can’t even provide a simple email confirmation of what you verbally say over the phone…then maybe your company culture and values are not aligned with your practices. Say what you do and do what you say. Word of free advise….Xfinity if you plan on claiming yourself as “reliable” please don’t have an outage before your “30 day guarantee”. If you do, please have (at least) the lowest level of courtesy to come through and confirm in writing that you will compensate for your lack of commitment to the promise you have made of “reliable” service.

DanielZ95, Apr 25, 2023

Poor customer service

We have experienced intermittent internet service since we upgraded modem and speed to 600. Last week, our service was interrupted on 2 occasions for several hours each time. I have contacted customer service a few times. Again, I had occasion to call the other day. I was on the phone with service rep for 25 minutes before she hung up on me. I informed her I had restarted modem twice prior to calling. I also informed her I ran a speed check etc. She asked which device caused the problem. I explained it was the internet connection not any device. She placed me on hold several times. I suggested a technician check connection outside my home. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I informed her that since upgrading and adding extra speed etc, we had experienced problems. She ended call with me, which was most definitely unprofessional. She did not contact me after the fact, hence the negative review. The customer service was unacceptable, there was no resolution and no technician came to check anything. I have now awarded 1 star as I have received no response or assistance from anyone. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. Thank you.

glesgalass, Dec 05, 2020

Update messed up the app

I rarely ever leave app reviews but I had to come on here to talk about how difficult using the app to pay bills has gotten. Before the random app update you were able to see your statement as soon as you logged in the app. Now the homepage doesn’t even include the bill. It’s on the overviews page which I guess is fine but viewing the electronic statement and previous statements is on a whole different page. Also You have to pay your billin the xfinity chat box which is so random and would be fine if it included a tab for payment activity or transaction history here as well but it doesn’t. You can only view (at least based on my knowledge) current and previous statements as well as any transaction history when you go to the account page. When you get to the account page there is no clear button or tab to get to the statements page, you just have to automatically know to hit your total balance. The app is used mainly to pay the bill and view the bill so why have the developers made it painstakingly hard to do both? I go through a goose chase through the app every month trying to figure out how to see my statement. This is the worst update I’ve ever seen done to an app. I’m not even certain when the update occurred but I know that every since it occurred using the app has been a terrible experience.

julia1996, Jun 03, 2022

Do not use xfinity unless you have to

If i had the availability to use any other provider i would. Comcast/xfinity has always been just absolute garbage. Such a money hungry corporation, random changes in your monthly charges. RANDOMLY - For two months i went through “100% of my data” and this was after about 20 months with xfinity. My life did not change bro, how and where did data percentage even come from for my wifi. And with no changes to my life, i am no longer using “100% of my data” for my wifi. Don't know how it resolved itself but for 2 months apparently i used crazy amounts of wifi - with a 2 person household and NOT the cheapest plan whatsoever. I can see when i made payments for the last 2 years, but i cant seem to be able to see how much i actually paid each month. But i can guarantee, whatever amount they say the plan or “promotion” is, will not be the amount you will be paying. You will be blasted with dumb fees, and you will also not get the quality wifi that is promised from the promotions. Takes time but you will see how money hungry xfinity really is. Outsourced customer service with a frontline of an “xfinity assistant” on the mobile apps that accomplish nothing. False promises and false advertising

Jyy900, May 15, 2021

Love the control but internet drops a lot

We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!

KYgirlnGA, Aug 18, 2018

Getting connected to your own Apps like the apps that come with Xfinity streaming.

I think that all the apps that come with your package should be able to be presented on the TV without all the complications of codes and getting into this and that things that I don’t understand how to get into to get my free HBO I’m supposed to be having I also got billed for 99 for Paramont which was supposed to come with the programming that I and supposed to have in my package deal I don’t understand why I have to sign in for HBO when I have it free for 12 months with this package I have I don’t understand how to get into these things I don’t understand none of this and I can’t get no one to help me to connect the stuff without having to go into it every single time and put in codes I don’t know how to do. When I had someone come out to hook it up for me you would think that they would have already put in all the channels that are supposed to be in here that come with a package. This is very confusing for me I do not understand how to get to channel is it on supposed to get and it is impossible to get the connection because I don’t know what I’m doing and there’s no one online to help you do things like that they’ve all failed and I have tried so many times

MarcoReene, Dec 21, 2022

Slowest App in Existence!!

If I could give this app negative 5 stars, I would. One would think that an internet service provider would have one of the fastest, sleekest apps in existence. They would be wrong, however. This is by far the slowest, worst, most intolerable app I have ever attempted to use. It even puts their obnoxious voice attendant to shame, and that’s nearly impossible to do. Xfinity certainly blew everyone out of the water with the worst costumer service and voice attendant to date, but they truly surpassed everyone for the worst app ever created. I can’t help but wonder if the irony of Xfinity, an internet service provider, having the slowest app on the planet is lost on them. If I had to bet money on it, my guess is they just really could not care less about their customer experience (and I pay over $200 a month to use this garbage). This app is truly a pathetic experience I would not wish on my worst enemy. User beware and be prepared for a frustrating, tortuous app experience that will have you wanting to delete it as soon as you try it. I could never recommend this app to anyone but the Xfinity app creators and their CEOs. If they had to use the worst app on the planet on a daily basis, we would not have to. Of that I am certain. Don’t do it. You will regret it immediately. I give it -5 stars.

Onthefarshore, Feb 19, 2022

Can’t access any of the main menu features on the app

It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.

pookal, Sep 09, 2020

Description

Enhance your online experience with the all-in-one Xfinity app. It's the power of the Xfinity 10G Network, in the palm of your hand. Manage your account, pay bills, boost your network, and enhance your experience on the Xfinity app.

Xfinity customers get all this for free: • Everything you need to manage your Xfinity account — view your plan details, change or upgrade your service, and more. • Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. • Tools to help you test your internet speeds, troubleshoot your connection, check data usage, and even restart your equipment. Customers who rent our internet equipment also get: • Access personalized tools and tips to help improve your WiFi performance. • Test the Internet speed reaching every connected device in your home. • Protect your devices and help keep loved ones safe and secure, with Advanced Security included. • Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more. • Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device. Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet. Need help signing in? • If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted • Look up your existing Xfinity ID: xfinity.com/id • Or reset your Xfinity password: xfinity.com/password Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference