Xfinity Mobile
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User Reviews for Xfinity Mobile
John
I was very skeptical, and at times very frustrated, with the customer service for Xfinity in the past. There must have been some changes at the company because it is much better now. The Xfinity mobile app and the service overall have been great. The most I have paid for three phones in our family is about $90 including taxes/fees over the last year, and that was when we were traveling to rural areas on toad trips. Our average bill has been about $30-40/month for all three phones. Also, the new shared plan is really great for families, and extremely flexible. We switched plans through the app recently when we were in a road trip, and used over $11 gigs of data because we could not link to wifi or an Xfinity hotspot very much. Our bill was still only $90! We were able to switch right back to a much lower by-the-gig plan after that trip. When I’m at work, my phone automatically finds a hotspot in my office building, so I use no data at all. We rarely have dropped calls, so we are very happy so far with the service over the first couple years!
Consumer
I was in your store on October 19, 2022 working with a very nice consultant Sebrena Watkins. She was very helpful and was able to satisfy my issues with my new IPhone 12.The store on Donald Ross Road was so cold that I was shivering after being there 45 minutes so while I was waiting I went outside to warm up. While I was outside I asked to speak to the manager Caprice Hardett to tell her how uncomfortable my male friend and I were because it was so cold in the store. She said they had to keep it like that to keep the customers happy and she was not very accommodating or understanding to me. One of your employees even had gloves on and some were wearing two shirts and a jacket. I don’t have a lot of body fat and I understand if you are much heavier it’s easier to be warm. Please look into this matter. Your other store in Jensen Beach is a lot more comfortable temperature wise. Sincerely, Rose Alexander
Not a bad app but needs improvement
I have had no problems with this app since activating service with my BYOD iPhone SE in November ‘18 and downloading the app a short while later. The app makes basic billing info and functions and data tracking convenient but it is sorely missing certain functionality that is inexcusable for an financial/service app in 2019: 1.) Lack of notifications, alerts, and reminders for data usage and paying the bill, and 2.) No touch or face ID for logging in! Seriously?! For all the convenience of using an app vs a website or desktop/laptop, the app doesn’t have the most convenient thing (and secure). If I’m having to still enter a username/password, I may as well use the website directly, where at least I can check “remember me.”Other than the above two glaring omissions, this app works just fine if you only need or want basic account information and access.
Bad company that doesn’t keep its promises
I sent in my phone for trade in and never received a check. I’ve been calling to try to get through and even though I have a case number they never seem to do anything about this issue. I was told I would get a call back and have not received anything. I was told to call if my check didn’t arrive in 30 days and I waited and nothing. I can’t seem to get a real answer to something as simple as re-issuing a lost check. Just bad practice. I have to keep explaining myself over to each new rep I get on the phone or in chat. You would think that being given a case number they would be proactive about trying to resolve this instead of me having to call over and over again to see what they plan to do. No answer as of right now. Maybe their strategy is tying you out so they don’t have to pay you what they promise. Be weary of trading in your phone to this company. Waste of time!
Here’s the truth about Xfinity Mobile!
The truth is that it’s not going to be a big money saving app. Having access to the internet in any area under almost any weather conditions at anytime day or night isn’t cheap anyplace. If your going to gain any positive experience from your provider you should be looking at customer service. Xfinity Mobile offers great customer service and it’s included in the huge price you’ll be paying. So there you have it, no big financial gains, nothing is free, you won’t win a new car or boat. However, if you should find yourself in need of a live human being ( not always sure where they are from ) to get your phone, tablet, television, or even your home security back in order....then you should be a customer too.
Promotion scam
I went to the Mays Landing branch to purchase a device. I was told by the agent that I would get $250 off on the device which got me excited. I was told by the representative that I did not have to migrate my number. I then purchased the device which was in November of 2020. To this date I did not receive my discount/promotion. I called and was told that I am not eligible because I didn’t no bring a my number over. I explained to employee RVAR919 that I was told that I don’t have to. She instead that I had to bring a number and told me that there is nothing that she can do. I respectfully asked for her supervisor which was when she hung up the phone. I have been a loyal customer with this company and to be treated this way is degrading. Xfinity mobile failed to deliver! Would not recommend. I’m addition, I had to explain myself 5 different times and was told to contact the store after the store told me to reach out to their support team. I feel like a yo-yo. Worse customer service ever!
Thieves
This company steals data from low plans. I started noticing that every time I look at my phone even though I’m on Wi-Fi it automatically uses cellular data. I’ve turned off cellular data on my phone, after doing so checked my phones activity a day later, guess what my cellular data is going to the phone that has it turned off…. How is this even possible???? This company is terrible for customer support and now even steals from its subscribers! This should b illegal if it’s not! How u gonna tell someone they have so much on a plan and constantly take data from that plan while phone has NO cellular data on? Makes no since! This company also lies constantly about its deals. I “brought my phone” and they were supposed to give me $100 gift card, instead of giving me the gift card they the employee messed up and completely screwed me over. Instead of the company owning up they decided even though I met all the criteria to get my giftcard they weren’t going to give what was promised to me all because there employee messed up! This is a truly crooked company that doesn’t care about anyone but it’s bottom line! DONT DO BUSINESS WITH THESE THIEVES!
Doesn’t work as stated
The app is very glitchy and it is just getting worse. I’ve contacted them serval times but it is always an excuse that is never actually resolved. For example there a feature that is suppose to keep track with texts and calls. Only partially works. I I have 3 lines and one line shows ever text and call. While the other 2 phones only show some and not everyday. The one phone will show say 15 text messages send and received when I actually sent and received well over 50. I’m trying to keep track of stuff on all 3 lines and it is difficult when it doesn’t work as stated. Another example is it will show I owe X amount the next day I owe nothing but I’ve paid nothing the day after I owe X amount again and so forth. I’ve been with xfinity mobile since day 1. Thinking about going to a different company because of this issue and the fact that they lie about why it doesn’t work. I need a complete list of all in going and out going calls and texts for my business. Xfinity is costing me money and I might foot the the bill over to them. If they can’t get their own app to work what else are they incapable of actually providing? This whole situation makes me skeptical. GET YOUR ACT TOGETHER AND STOP FREAKING LYING!! Just be upfront that you don’t actually know why your app doesn’t work correctly.
DONT!
Don’t buy into their marketing propaganda, cause even though they use Verizon’s towers, their mobile data is without a doubt the very worst I’ve ever had the displeasure of paying for. I got a feeling, knowing their overpriced cable television services days are counted and soon to be defunct, they’re cutting every corner they can, even though the move to mobile is fairly recent, and they’ve tricked cable and internet clients into adding their mobile services with incorrect and fraudulent sales pitches that promise them savings and whatnot.It’s all a shameless lie, and I’ll advice you to be cautious of any device you purchase from them and the supposedly ironclad extra monthly payments they’ll sell you to cover insurance for said device, because and this is feo personal experience, they’ll try every trick in the book if you do lose it or it gets stolen, to not only have you finish payments on said device, but you’d be incredibly lucky if it ever gets replaced. You’ve been warned.
Poor Usage Transparency
The xfinity mobile app should provide more transparency regarding the amount of data being used by each device and when. Currently it shows gigs of data used by each device rounded to just one decimal AND it seems to round UP. (That’s units of 100MB at a time.) Whether that’s for display AND billing purposes is left to be seen. It also only shows cumulative usage for the current billing period along with a nearly useless chart showing total usage for past billing periods. They should be providing daily usage history that is current so that users can see when they’ve used data. Without that info it’s impossible to work out when your usage varies and why. Though of course I’m sure Comcast couldn’t care less about helping users moderate their usage so as not to incur additional charges. Having current billing info easily accessible in the app is nice and that’s what’s keeping me from giving 1 star.
Description
Rated #1 in Overall App Quality by ACSI* Want to manage your Xfinity Mobile service on the go? With the Xfinity Mobile app, you can: · Check how much data you’ve used · Switch between Unlimited and By the Gig data options · View your bill and update payment info · Manage account settings · View order information · Contact Xfinity Mobile for support If you want to manage other services such as Xfinity X1, Xfinity Home, or Xfinity xFi, check out those apps instead. Learn more about Do Not Sell My Personal Information options at https://www.xfinity.com/privacy/manage-preference *Compared to all measured full service providers in the 2020 American Customer Satisfaction Index® (ACSI) survey of customers rating their own wireless service provider’s performance.
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