Xfinity Prepaid
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User Reviews for Xfinity Prepaid
Auto pay always cancels by itself!
For the most part, I haven’t had any issues. Out of no where the app just stops auto pay every month now by itself and it’s so annoying! Then you can’t contact anyone! Support is a bunch of useless FAQ! Fix the app! What’s the point of auto pay when you can’t use it and your internet cuts of immediately. I seriously watched the autopay option all the way until the due to make sure I wasn’t going crazy. Sure enough, the day of the wifi cuts off and says I need to refill. This is a useless app.
Don’t use this service or app unless...
I wouldn’t recommend this prepaid WiFi as an option unless you really have no choices. They give you the lowest grade WiFi, it always cuts out or has connection issues. The app definitely is flawed and barely works(you can barely every log in), you can’t make any changes to the WiFi password and it’s listed as an unsecured network. Then whenever you want to refill, the app takes forever to even get to your dashboard if it ever goes at all, you likely have to refill on your web browser. It’s just not a good service, even being prepaid it’s like they’re giving you the scraps of available low grade internet. You might as well be using a “dial up” connection smh.
Don’t work for me
I love my prepaid internet because sometimes I can’t afford to have WiFi so it’s nice to be able to pay for a month or for desperate times 7days. But every time I’ve tried refilling my service on the app it tells me that transition failed to process and there’s no token available for customer which I don’t understand what that means. But I go on the web and refill it that way and it always works. So I’m not sure what’s up with the app. I’ve had it downloaded ever since I got my service and I’ve tried using it every refill but end up becoming frustrated and just going on the web and refilling it that way.
This app doesn’t work
This app is not working properly. I tried to pay my refill and the app kept asking me to link my xfinity Id. I would and then it wanted me to reset my password. Just to ask me to log in again and link my account again. This happened at least 10 times before I gave up and I sat on the phone for 1 hour and 46 minutes with pre paid techs and they were unable to resolve the app issue. She was helpful though. I went to boost to pay the refill. I’m still not able to access the app. I have reset my phone. I have downloaded the app on a different phone and Still no success.
Xfinity prepaid
I’ve had nothing but issues with the app. I log in and always click on stay logged in box but every single time I go back I have to log back in. Also when I try to pay I always get the something went wrong message is also come to my attention while checking my phone settings and searching for the Wi-Fi network that this network Xfinity offers its prepaid customers is not secured!! you have customers like myself who can’t afford the ridiculous prices you have for internet/cable and we still remain with your service but end up getting screwed. We are still paying to get this service the least you can do is make this app work without issues and give us a secured network because is what we all think we are getting.
So inconvenient to be the only prepaid internet
Comcast is wrong for the lack of car they have for people that choose prepaid. With covid and people legit having to have some type of internet in home you would think they would be able to support and update the site and fix the app to actually work! Every time you call you speak to ppl that don’t speak good English and can’t ever take a payment or help you. They have the option for a weekly reload but it doesn’t work like their forcing you to do the $45 monthly when sometimes i do need to just due weekly due to finances. I say we start a petition or a make a tik tok go viral of how poor the service is. Maybe that will get their attention !
App & website are both broken
This is my 1st month having Xfinity prepaid. While the internet is decent but the App and website are both broken for refilling the service . This is beyond ridiculous, I understand if the app is bad but even your regular site is broken so none of us can refill ? Also when I first received the modem , there was a problem with the connection so I waited 5 days for the technician to come and the customer service claimed she would credit me those 5 days , but I just called the automated system and checked my account and those 5 days was never credited . I like the idea for not having a contact but $45 is not exactly cheap either with the speed that we are getting and the customer service is beyond unacceptable . Prepaid is not cheaper internet than regular accounts from what I can see with your promotion with regular account so please get it together Comcast , you are such a big company so it is baffling that your app and site are both broken for something as simple as us wanting to pay you !
Worthless
If you think you’re getting the same xfinity that’s expensive you’re wrong WiFi is trash my internet went down 4 days ago I called support they said everything is good on there end left me with no solution I called back today they telling me my service has expired and I need to pay I paid a week early they said go back to where I paid the bill mind you on the app I still have 19 days left until my next bill they straight screwing there customers and they don’t care AT&T her I come
One of the Most Useless Apps I’ve Ever Had
If you need support you certainly won’t get it through this app, which does nothing but send you to their useless website. Good luck trying to get support for Xfinity PrePaid! Even the account area is lacking in this app. Their unhelpful foreign phone support said the app shows outages - well it doesn’t. A total waste of space! The best part is that it won’t save your login & it will just spin & spin as it tries to connect to Xfinity but ultimately fails to connect to anything.
Xfinity is corrupt monopoly
Wish i could give negative -5 stars. Worst app ive EVER USED. Terrible customer support. Cant update payment/account info no matter what u click on, what number u call, website/phone/app its all the same looping runaround. Had to go thru multiple phone calls just to REFILL service last month. Told them this issue and they couldn't care less. Xfinity prepaid absolutely worthless. Cant refill, so i guess ill just let service lapse and find something else eventually. Xfinity would prefer to force out competitors than have to compete with them, since they are TRASH in every way. Xfinity hates its customers. We hate u back xfinity, we HATE U BACK!!!!!!!!!!
Description
The Xfinity Prepaid App allows you to manage every aspect of your account wherever you are, whenever you need it. It’s easy to access your personal account and do things like: Refill your services on the go Check expiration dates and manage payments Add new channel packs Find the closest retailer Stay up to date on the latest offerings and promotions It’s secure and fast - and lets you refill all your Prepaid Internet and Prepaid Instant TV on the go! Learn more about 'Cal.
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