ARRIS SURFboard Manager

Name: ARRIS SURFboard Manager
Rating: 1.31944 (648 reviews)

Utilities

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ARRIS SURFboard Manager

Utilities

1.3

648 ratings

Age Rating

Seller

ARRIS Group, Inc.

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User Reviews for ARRIS SURFboard Manager

Stopped Working

For a few months, I had nothing but good things to say about this application. It worked every single time I open the app, but now it tells me I’m not connected to my Wi-Fi when I am. I’ve turned Wi-Fi on and off multiple times, and even turned off my data to make sure my phone wasn’t trying to use that, and still it tells me I’m not connected to Wi-Fi. I don’t understand why this was working months ago and all of the sudden decided to completely stop. But it seems like this is a trend with this application based on previous comments

.kris.tin., Mar 09, 2021

Works for me

I’m reading a lot of snarfing on here, mostly from frustrated folks who don’t understand what this app is for. This app provides a basic interface from which you can access your home network and manage some of the more popular/frequently managed settings on the fly without having to localhost your way in and screw around with the clunky control panel that essentially exists for virtually every hardware product of this type. For me, I like having quick access to disconnect my kid’s Xbox from the network when it’s 11:53pm and for the third f.ing time I told him to turn the volume of carnage down to a low roar. He didn’t feel like listening the first three times? Watch this. Why three stars? Because the interface could use a little overhaul and update to get it better in line with the current iOS.

aefle, Nov 24, 2020

APP BROKE AFTER IOS 13.2

App no longer fetches router information, worse when you proceed to log in to router via web manager a pop up alerts you that someone is already logged on to web admin and add sad asks if you want to log them off. Once you choose to do so it keeps alerting you that another user is logged on. You have to literally reset the entire router to get back into web admin. This is not only a high risk liability for keeping you locked out of tour web admin it also creates many security problems. ARRIUS Fix this app immediately or Apple should remove from store. For a company that claims to have sold over 300 modems how in the hell do they develop complete garbage software and create security issues for millions of households. Get your act together ARRIUS - i paid over $400 for your DOCS 3.1 wifi router and you can’t even reply your reviews here? Your app breaks your routers, you need To update your app for ios 13 or your customers will demand Apple to take down at once.

afektmedia, Oct 20, 2019

Parental controls are a joke

The app never seems to show the actual settings on the router, so I end up having to log in with IP address anyway. Beyond that it took my 11 year old less than a week to hack his way around the parental controls which are set up using MAC address, so all he does is change the MAC address on his PC and he’s back online. It needs to restrict access to only the devices I approve if it’s going to only go by MAC address. Beyond that, this is the second router of this type I’ve bought because the first one died and they wouldn’t cover it claiming it was an act of God that took it out because we had a power outage and it never came back up. I wish there was a competitor but Cox only recommends this one. Augh! Thanks for letting me vent.

Beezely, May 14, 2020

Terrible at first, now complete garbage

It made me angry that I had to enable location data to manage my router via app-what's the point of having an admin tool on a portable device if you have to be home to use it? It was touchy to get in and the parental controls were absolute garbage, no value or functionality to them if there's more than one adult connecting a single device to the network. The modem/router and this associated software are DEFINITELY not worth eventually saving the $14/month we were paying comcast for their device and far superior network management tools.I'm not sure how long ago it happened but the app just plain stopped working. Access devices must be on the wifi network to connect to the app, and the app never recognizes that my phone is on its network so NEVER connects. Awesome feature when you're troubleshooting connection issues with your network and can't get into the management tool, kudos to the Bloody Stupid Johnson who programmed that bug in.We're getting a new modem and router and I won't be putting my money into any AARIS products again.

guenjdgffwdjys, May 10, 2021

App is useless

Modem works fine, haven’t had any problems with that but this app is pretty useless. Unless I’m just not seeing it, you can’t even reset the modem from the app which is weird. I’ve used 3 other modems and they all had options to reset device from the app. I also don’t see an option to remove a connected device... what is the point of listing what devices are connected if I can’t do anything to remove them. Once again, 3 other modems all had options to remove connected devices from the network. I don’t think the app is good for anything other than looking at how many devices are connected. You can’t manage the devices and you can’t reset the system so there’s no point in even having an app with no functionality.

imtheshizzniyee, Jan 04, 2020

App needs a lot of help…

I got my new arris gateway a few days ago and so far I’m much happier with it than the one xfinity provided. But this app is useless. It tells me I’m not connected to the internet when I clearly am and the most irritating part is the network map never works. The first 1.5 days it seemed to work fine but now it doesn’t show any connected devices. No matter how many times I refresh, nothing. I’ve deleted and reinstalled the app and nothing has fixed it. I have always relied on this type of feature to turn off WiFi for gaming devices so the kids don’t stay up past their allowed time. Now I have to gather every single device (or take power cords) if I want to ensure my kids are off devices. Please fix the app!

Leomama3, Oct 11, 2021

“Pause” “unpause” “network map”

Aside from wishing it was easier to speak to someone my biggest issue is with the network map. The network map shows and “helps” you manage all the connected devices to your WiFi/router. On the top right corner after tapping a device there is a button that says “pause” if you pause a device it will pause its WiFi connection and have no internet access. After you pause a device, there is NO WAY OF UNPAUSING. PLEASE FIX! Someone keeps pausing my laptop to get better internet but then I get screwed because now that I figured this out, I have also figured out that there is no way of unpausing my device after it’s been paused. As far as I can tell my device will eventually get internet access again. And then not too long after get paused again because someone wants better internet connection. Bottom line is, it’s easy to pause a device. There is NO OPTION TO UNPAUSE and it needs to be fixed.

Rawrrul, Aug 06, 2020

Spends more time hanging than working

I just upgraded my modem to this high end Arris one and its great. The app is a great idea but so far 90% of the time I try to use it it gets stuck at the first screen with a “please wait” window which I cant get past. I close and reopen the app and it does the same thing. The few times I was able to get it to work it was cool but unfortunately that’s rare. Kinda useless garbage.Update 10/11 The app is total trash. Since my review yesterday the app will do nothing except start, and then hang on the “please wait” pop up. I’ve closed and restarted the app, rebooted my phone and iPad, rebooted the router. Nothing works. Don’t bother installing it. Just use the web interface.

Sleephartha, Oct 11, 2019

Works perfectly

Hello, I was worried about using the app because of negative reviews. Hopefully this review counters the negative reviews. Please read full review.I bought this brand router docsis 3.1 modem router combo yesterday and used this app yesterday (Nov 9, 2019). Everything worked perfectly. Location: Sunnyvale, CaliforniaHere is how I did it:Using xfinity/Comcast internetFirst connect one end of coax cable to modem and other end to coax cable socket on wall or splitter if you have xfinity cablePlugin power cord into modemPlugin power cord in wall socketWait for like 15-30mins until internet light stays solid green(This will happen only if your service is active) and WiFi light stays slow blinking green at the same time.Once the modem becomes stable like in last step, download and start the app on your mobile (hopefully you have an alternate internet access to download the app).Register in the app, and follow the steps. Once you login to the app all information should be available. Some tasks in the app take a lot of time like (30secs-1min 30secs for me), so be patient.

SneakyLittleCalf, Nov 10, 2019

Description

The ARRIS SURFboard® Manager app is being updated to SURFboard Central - https://apps.apple.com/us/app/surfboard-central/id1478418148 SURFboard Central will help you get the most of your device with new features, new UI and new experiences. We are excited to have our new and current customers shift over to SURFboard Central and have worked to make the transition as easy as possible. For our SBG8300/SBG10/SBG7580-AC / SBG6950AC2 / SBG7400AC2/ SBG7600AC2 customers: New customers - please start with SURFboard Central App for onboarding and managing your device.

If you already completed onboarding, no worries - you will be prompted to seamlessly transfer all your information to the new App. Existing customers - with this update, you will be prompted to launch SURFboard Central that will seamlessly transfer your existing configuration and settings to the new App. For our legacy device users: SBR-AC3200P / SBR-AC1900P / SBR-AC1200P / SBX-AC1200P Stay Tuned - we will be updating our Mobile Application to support these devices. For now, please continue to use the ARRIS SURFboard® Manager App to manage and configure your devices.