Xfinity My Account
View in App StoreXfinity My Account
2.9
Age Rating
4+
Seller
Comcast Interactive MediaGrow your in-app revenue
while we take care of your subscription management.
Mobile
SDK by Qonversion.
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User Reviews for Xfinity My Account
DO NOT GET XFINITY
When I tried to transfer my services to a new address the first time, there was no way to do to it online. I had to go in store. This resulted in them (WITHOUT MY KNOWLEDGE) generating a second account in my name at this new address and KEEPING the first address. When I moved again, I just wanted to cancel my service. I spent two hours on the phone with someone WHO JUST KEPT TRYING TO SELL ME MORE INTERNET while I was trying to cancel my services. Finally I got it done. Then 2 months later I got a past due notice on my first account at my original address that I didn’t know I wasn’t using anymore BECAUSE THEY MADE A SECOND ACCOUNT WITHOUT MY KNOWLEDGE. I immediately called to cancel that account and dispute the money that was “owed” to them because I hadn’t been using their internet for 2 months. “Nothing we can do” turned into “a $250 credit which you can use at Xfinity”. I just wanted nothing to do with them. I was able to cancel that account. OR SO I THOUGHT. 4 Months later I end up with a COLLECTION NOTICE FOR $100 FROM AN UNPAID XFINITY ACCOUNT. I was livid. XFINITY had some of the worst customer service and ruined my credit score. Make sure you clarify everything with them when canceling and keep your ducks in a row.
their customer service is wonderful
i spoke to a person named Megha, i specifically asked if that was a typo for Meghan and it’s not. they were kind, patient, helpful and as quick as they could be. the problem is not the agents, it’s the customers’ entitlement. treat them with the respect you demand. and you will have a good experience. now, if you are complaining because you can’t pay your bill, that’s on you. don’t give customer service bad ratings because you’re behind on your bills. we all are. i’m sure the agents are as well. the company itself is not anywhere near as devoted and loyal to its customers as its customer service agents are, any day of the week. the app itself always works, has lots of ways to deal with issues without requiring a call in(or worse, a technician, but the app schedules those too). i rated this 5 starts because of the customer service agents. they dont write the policies and have no control over them, nor do their supervisors. comcast as a whole company i would rate 2 out of 5 stars.
, Customer Service
I see a lot of complaints regarding customer service, so thought I’d leave this little tip. I don’t know how much of their CS is outsourced, but regardless, the support by phone is indeed horrible. I always go to one of their stores with changes to my account, and any problems. I’m pretty much stuck with them, as I live in a ‘dead zone’, and Xfinity (Comcast) is the ONLY signal that reaches us. They know they have me over the barrel. But when I go in, they ALWAYS help me whittle mybill down, remove any late fees, and find special bargains for me. The last time in, without even asking, they gave me a month at 1/2 price, and gave me an extra month to catch up on payments. I might be the only one...but Im EXTREMELY happy with them. There’s rarely more than a 10-15 minute wait, and the in person customer service is stellar. On the extremely rare occasions where I’ve had to use the phone, it’s been quite frustrating. Going in person makes ALL the difference. Hope that’s helpful to someone out there!
Bad Chat Agents
I have been having issues with my tv box. I chatted with one agent who verified the problem and said that someone would monitor the situation so I would not have any further problems. I am sorry I forgot that agents name. 40 minutes later the same issue arose and I started chatting with an agent whose name was Clement. Clement said that a technician would be needed and if 3-5pm time slot today would be ok. I agreed to the time slot. Without anything else that could be done I thanked him for that and we ended our chat. Another 40 minutes went by and again my tv box locked up. I again used the app to chat with an agent by the name Mohammed. Mohammed never even looked at any possible notes on my account even after I asked him to. He wanted me to go through the same details of my previous calls. I told Mohammed to never mind and ended the chat. Today, I use the app to call and actually speak with someone by the name Rihanna. Rihanna had trouble getting any answers for me why I wasted my time waiting for a technician that was never scheduled by Clement in the first place. I was not happy to hear that and all Rihanna could say was “thanks for that information “. I explained how I felt about the customer service that I was being given and hung up. My conclusion is the agents through the app will flat out lie to their customers and not do what they say. I am seriously thinking of getting a different service because customer service is not a priority for this company.
Slowest, worst app ever created or known to mankind
This is by far the worst app I have ever been forced to use, and I’ve used many! It’s even worse than their customer service and voice attendant, and that’s as bad as it gets. Be prepared to waste a minimum of 30 minutes on whatever task you open this app to accomplish. If you open a dictionary of idioms to see the definition of “slower than molasses in winter” you will probably find an entry for this app. Your hair will grow faster than this app will move just loading one page to the next. It is truly reminiscent of the old AOL dial up experience, if you’re old enough to have used that. Using this app is truly a harrowing experience, and one I would not wish in my worst enemy. The best way to improve this app is to force the app creators, the Xfinity executives and CEO to use it daily to accomplish anything at work. If they had to use such a slow, cumbersome, frustrating app every day, we would not have to. They would have improved it long, long ago. If I could give this app a negative 5 stars it would be too generous. I’m amazed it was ever approved for use by anyone. Do yourself a favor and run, do not walk, away from this app download. Your welcome in advance. I give this app -5 stars.
Different name but same lousy service.
I switched my internet plan from the blast to gigabytes plan because I want faster speed. Unfortunately at that time when I switched plan, my modem still using Docsis 2.0. So I could only get pretty much 1/3 from the gigabyte speed I paid every month. When I finally bought Netgear CM1200 which perfect modem for my internet plan. This app still showing my old CM600 and I’ve been trying to inform their technical support that somehow Xfinity system is still thinking I’m using the old modem. Therefore whenever I ran diagnostic to my system is always showing that I have problem with my modem signal. Even after buying the right modem for the bogus gigabyte plan, when I test my internet speed the reading is exactly the same result with my old modem. I know every time I called their horrible customer service, the agent is always suggesting me to renting their equipment. Perhaps this is the Xfinity trick to forced their customers to rent their modem. Too bad Xfinity is “THE ONLY PROVIDER” in my neighborhood, so I have no choice but to let Xfinity robbing me. Since the review system can only give 1-5 stars. My rating for Xfinity App plus their service is Xfinity OWED me 5 stars instead.
Can’t get service at all!
I’ve been paying for service for a week and can not connect to the internet. In a new house with medical problems related to significant moving injuries, multiple problems in multiple systems, banking needs, multiple requirements for research into local vendors and repair people and NO INTERNET!!! Have been through all the ridiculous “auto-assistant“ options multiple times with absolutely no improvement at all, finally “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by, “There seems to be a problem. Would you like a service appointment?” Why yes I would. Wait five minutes, followed by…. Yeah. You guessed it. I HATE XFINITY!!!!!
Great app, request update for TV Troubleshooting
My remote is somewhere. Where? I have no idea. But someday I’ll find it. Until then, I had an old remote I wanted to reprogram, and was surprised that there’s no option for this in the My Acct App under the TV Support section. I used Xfinity Assistant, chose TV Troubleshooting, and there’s no remote troubleshooting option there either. So, I manually typed in Reprogram Remote, and the help I needed came right up. The link it brought me to, it’s a great link! It lists all the remotes, all the codes for my TV, and in a few minutes, I was controlling both power and volume to my silver remote with red OK button. The remote link/page is awesome and really easy to use and understand. I especially like that you show a picture of each remote so it was easy to find the old remote I had. It also has a link to the remotes manual, if you needed it. I would ask to please add a Reprogram Remote option to both the TV Troubleshooting tab, as well as in the Assistant for TV troubleshooting. I also really like that I can change what day my bill is due. Moving my due date to the beginning of the month really helped me out. Especially with the Holidays coming up.
The Worst Service EVER!
Comcast/Xfinity used to be the best service around. No outages, great customer service, excellently prices plans. Now that is all changed! They have the worst service with FRRQUENT & LONG-LASTING disruptions in service. This not only affects entertainment value, but also causes major issues with remote working, which is a much more common thing in today’s world. Their customer service has also gone way downhill! You can hardly ever reach a representative to speak to, the automated phone system actually hangs up on you and does everything to keep you from speaking to a rep. Then there are insanely long waiting periods to speak to a representative once you start. Once you actually reach a real person, you have to deal with rude, inexperienced, and non-sympathetic agents. They have no idea what they are doing or how to get anything done. You are basically never allowed to speak to any management when things escalate or nothing gets done. I even had a representative tell me that maybe we should think about not working from home and trying to go back into the office!! 🤬 I mean, are they therapists or career advisors?! NO! They should never be saying these things to customers. And the there is the constantly increasing rates for all of their plans that they aren’t even giving and service or customer service in either. Overall, horrible company. So sad to see a company that was so great once before turn into such a crap show! Do better!
THIS IS THE WORST COMPANY EVER!!! If you are reading this BETTER RUN AWAY!!!
If someone was completely honest with me and made me aware before enter in a 1 year contract and told me, run away as fast as you can, I probably won’t be in this situation. I’ve been waiting for several days to have a tech to come to my house to install my service, I’ve been talking and chatting with several agents and 2 supervisors, their answers always are “we are sorry” “we understand” “the tech is coming to your house today regardless” the day comes up and no tech, no service, no ownership from this company”. Several days without internet not being able to work and not receiving money because of that. “Oh you can use a hotspot” there’s non near my location, the closest one is more than 3 blocks from my house and is located in a bus stop, should I place my home office in a bus stop???… now they said and assure and promise that in 3 more days the tech will show up no matter what,,, what if not? Is this shady company fishing on people to not offer the service and then have us cancel to be forced to pay for cancelation fees and then they will continue as a predator of customers?? To whom can I escalate the situation? Will Comcast/Xfinity pay me for the losing earnings because of their lack of service?? THIS IS THE WORST COMPANY EVER!!! If you are reading this BETTER RUN AWAY!!!
Description
The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want. Billing • Check your balance, view your bill history, and pay your bill using a bank account, credit card or Apple Pay • Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox Manage Your Account Information • View your channel lineup • View and edit your account information, such as your contact phone number, password and email address • Look up or change your Xfinity ID • View information about your internet usage • View your Comcast Digital Voice number Setup and Troubleshooting: • View or personalize your WiFi name and password • Refresh your X1 TV box and troubleshoot your Xfinity devices • Check the connection status of your devices and get updates on service outages • Use the Xfinity assistant to ask questions and get help • Set up your remote to control all of your entertainment Appointments • Check the status, reschedule or cancel your service appointment • Find out your tech’s estimated time of arrival Contact Us • Request a call back from an Xfinity representative • Find the nearest Comcast Service Center • Learn more about 'Do Not Sell My Personal Information' options at https://www.xfinity.com/privacy/manage-preference
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