Xfinity Authenticator

Name: Xfinity Authenticator
Rating: 2.61261 (111 reviews)

Utilities

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Xfinity Authenticator

Utilities

2.6

111 ratings

Age Rating

Seller

Comcast Interactive Media

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User Reviews for Xfinity Authenticator

Update contains bugs that constantly send notifications that loop

Since the last update, I keep getting a notification that I need to open app for an "important security update." At first, I think ok, sounds important so I open the app from the notif. I have latest iOS and use FaceID + Xfi 2 factor authentication. Go through login process, everything is fine, starts some kind of "app update" but then times out shortly (within 15 seconds) saying that an error occured. The only reason to I'm writing this review is in the hope Xfi support sees this and fixes the prob. I'm tired of getting annoying updates about an important security update only to get this error. Now I can't even open the app. Just get same error message in aforementioned flow.PLEASE FIX.This is what I keep getting: Error: I_XAL_AAID_CAE_1208

abunaionnanoko, Mar 27, 2021

Has been working lately

I previously gave this app a poor review because it failed to work and I wasn’t able to login. The issue seems to have been corrected, I haven’t had trouble for a few months.

andrewking0207, Jan 23, 2020

Nice and smart.

Very cool app..It adds up a second layer of authentication to Xfinity Myaccount and I get notified through a push notification every time when I login, which I can approve with Touch Id or deny the request if it’s not me. This app makes my account more secure which has all my personal information. 👏👏👏

Anvesh Paidipala, Aug 28, 2018

Not bad

It’s better than having one with google , facebook, and every other site that is tracking you non-stop! Maybe think privacy before convenience. Just a thought.

aware al, Oct 01, 2020

Borked on new iPhone 11 Pro

How could the developers screw up such a simple app? For the past 20 minutes, this app has been displaying the message “We’re loading the latest version of our app. This should only take a moment.” It’s the modern day equivalent of turning your TV on and getting snow, despite the fact you’re paying 160 per month for a cable subscription. Funny, because what led me to this point was the fact that my Xfinity box is frozen and not accepting commands—so I was trying to enable Showtime Anytime. All I needed was to log on to Xfinity for authentication. When I enabled 2-factor authentication for Xfinity, I thought, “How could they possibly screw this up?” Well, now I know.

CupertinoTony, Oct 05, 2019

Another stupid app because Comcast can’t use others like google authenticator

It’s great Comcast has this extra security, but in stupid way. Now I have yet another app taking up space on my phone because Comcast can’t let us use Google Authentication, Authy, or others. I have a password manager that supports 2FA for Facebook, Instagram, Dropbox, and others that support 2FA, but Comcast needs to be special. Sad, I have a folder just for their stupid pointless apps. Thanks Comcast! 🙄

dudeitsjim, Dec 23, 2019

Login loop and doesn’t send text verification

Pretty much sums it up in the title. iPhone 11 latest version of ios. Attempted uninstalling and reinstalling but no dice. Also seems like this has been an issue for a while now I’ve found a forum post from 4 months ago going over this same issue, but unable to find any information for a resolution.****Edit.Seemed to be the fact I had the Authenticator setup on two devices. Once removing it fully off my old one I was able to get everything else setup fine without issue.

jbphinney, Mar 23, 2021

Semi-broken

If you press and hold on a push notification it gives the option to approve the notification, but tapping “approve” does nothing, but remove the request. You have to open the app to approve requests. Also every now and then the app stops working and needs to be uninstalled and reinstalled to work.

Morac, Mar 10, 2021

It’s a disaster — fails, crashes, total disappointment

At one point, this Authenticator was a good idea, reasonably well-executed. But with every update it becomes less and less reliable. Half the time the Approve process fails completely. And at this point, every time I try to log in, it crashes. On both my iPhone AND my iPad.Comcast should be embarrassed that this thing has the Xfinity brand name.

Steve Davidson, Mar 12, 2021

Push Notifications Don’t Work

This app used to be great. Any login attempt to my xfinity account immediately popped up a push notification on my phone. Some time in the last year push notifications stopped working. They are enabled in settings. I’ve tried turning them off and back on. I’ve tried unregistering my device and re-adding it. Notifications still never pop up when I’m trying to log into my account. I have to manually open the app and wait for the sign-in approval to pop up. Sometimes even that doesn’t happen, and I have to kill the app and re-open it for the approval to pop.

WRB88, Dec 19, 2021

Description

The Xfinity Authenticator app helps keep your information safe even if someone gains unwanted access to your Xfinity ID. This extra layer of security helps prevent anyone who does not have your permission from signing into your Xfinity account. Authenticator works with our Two-Step Verification, so it's easy to approve sign-in requests with Touch or Face ID.

Xfinity Authenticator is available to all Xfinity customers. Key Features • Receive a push notification when unrecognized devices attempt to sign into your account • Easily approve sign-in requests with Touch or Face ID • Verify your mobile phone number and personal email address • Securely create Two-Step Verification codes from most supported providers • Manage sign-in requests from multiple Xfinity users and third-party accounts on one device Requirements • Xfinity ID • Verified mobile phone number and personal email address Get Help Signing In • Create an Xfinity ID: xfinity.com/getstarted • Look up your existing Xfinity ID (email, mobile phone, or username): xfinity.com/id • Reset your Xfinity password: xfinity.com/password • Learn more about 'Do Not Sell My Personal Information' options at https://www.xfinity.com/privacy/manage-preference