NETGEAR Genie

Name: NETGEAR Genie
Rating: 4.32336 (7954 reviews)

Utilities

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NETGEAR Genie

Utilities

4.3

8K ratings

Age Rating

Seller

NETGEAR, Inc.

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User Reviews for NETGEAR Genie

Disappointed

My first experience with Netgear and I have to say I am disappointed. I bought the Netgear Nighthawk AC1900 and after having everything hooked up I downloaded the Netgear Genie app. After signing up and logging on I come to find out I can only use the app while I am at home and connected to the network. Apparently the Nighthawk AC1900 is not compatible and able to use remote access so I can not monitor/control the router and network away from home. I can use an app to control my Linksys router from anywhere (home or away from home) I bought 5years ago with older technology so I’m not sure why this newer Nighthawk can not. Is Linksys that much more advanced and further ahead of Netgear? So then I downloaded and tried the “Nighthawk” app from Netgear which apparently my new Nighthawk AC1900 router does not work with. Very disappointed so far with Netgear and their apps.

2338, Dec 05, 2018

Worthless

This app is one of the reasons I bought the netgear C3700. The app features made it very desirable considering I could control what devices can connect & block when necessary. Well the app takes forever just to log in, the even longer to load any of the features such as the network map if it actually does load. Also if you “pause internet” on one of the devices on your network, that device disappears from the map...now how do I un-pause internet for that device if it’s not showing? Tried accessing the internet again from that device and will not connect and doesn’t prompt the network to show the device. So I now have devices that I cannot get back on my network. Also my neighborhood had an internet outage and when the internet came back on the genie app only shows the device which I have connected to genie on the network app despite the fact that 2 other devices are connected. I also should ad that the netgear C3700 is not as great as all the reviews claimed. The old xfinity rental never gave me problems, but since buying this one (to save on my monthly xfinity bill), I can’t even get WiFi in my bedroom, in an 800sq ft apartment, with only a hall way in between the router & my bedroom.

Auranissa, Nov 01, 2018

Difficult to find support Red X ‘Not Enabled’ ?

The app has gotten worse as certain features stop working or say “router doesn’t support this feature” when it did before/ Suddenly we realize there is an impossible situation to locate simple things in manual or community groups about a icon Wi-Fi shows up too left supposed to be the name of the router according to the manual . But mine shows “Not Enabled” with a red ‘x’ This doesn’t mean our Wi-Fi is not working It is indeed. But we can no longer access from network Or only local Not RemoteLogging in Remote shows “Select which router you want to access”There is none showing I think I found other places it says “this router doesn’t support that feature “Enough to say that 50percent of this app is brokenI tried the nighthawk just for the sake But it’s not working Only this older Genie or most current works I will say It does let local network channel changes and basic information about the network grid of devices etc So it’s not really broken but The fact that now it seems to have issues more than usual And it’s not really a network issue But a app issue We reboot using this app But cannot get this app to stop showing the “Wi-Fi” NOT ENABLED “x” color red. Please anyone explain what this is? Because Google and community net gear is impossible! Thanks!

djcarpediem, Oct 24, 2021

Once you figure it out.

Create a base security level in open DNS, and turn it on/off/modify using the phone app.I created an open DNS account, and configured the default security level (without time windows) to custom, and selected everything... totally locked down.Next, I configured a time window for normal use on the computer, and selected a low security level from morning until evening.Whoever uses the internet outside of the time window will get DNS error messages.Next, went to the phone app network map to find my kids computer. Who's where you lock it in, or loosening up; click on your kids, computer.Go to filter level, and select default filter on router, next restart the router from the phone app.You can change the security level on the fly to Open up the computer.Just remember, if you go in the opposite direction, (to lock it down) you'll have to reboot the router every time you make an adjustment in that direction.The system is fairly limited, but I've shown you a way to make it work… And it does work.

Edge guitar winner, Sep 29, 2017

Hate the new app

I loved the previous version. This new one looks like, and is, crap. I do not understand what was going on in their minds. This is an improvement? I don’t think so. And ever since I got it, I have had weird problems that I never had before. I don’t even know how to describe them because I could wonder if it is just high usage or too many devices, or my router is too old. My worst fear is that it leaves me wondering how much control someone else might have of my network. One thing I always felt, however, is that their documentation was never enough for me, and I used to work in telecommunications, so I have some idea of what I am wanting to see. Sorry to have to say these things, but it is just how I am feeling these days.

Gnomeski (Scott), Dec 06, 2017

Okay, but needs improvement.

The network map should be a list. It’s annoying how devices will go in a different order all over the screen and I’d have to look around the screen instead of going from up to down. Plus, all devices, including blocked devices, should always be shown. I’ve blocked my little siblings’ devices for bad behavior, but unblocking devices is almost impossible on the app if you don’t even see the device listed. It’d be nice to see devices that aren’t currently connected to the WiFi either, so that if they did something bad at school, I can just block their WiFi once I get home instead of waiting and forgetting. Parental controls is helpful though. Don’t want the kids going on social media when they should be studying or doing homework online. Reboot router is nice. I don’t have to get up every time the router acts strange. It’d be nice if it was faster though.

JennieCake, May 24, 2018

Excellent App

Can’t understand all the negative reviews by unhappy customers. I’m a tech so I can see where I have the edge. It’s unfortunate that people will do a little bit of research and think they know it all. If you are willing to pay out your good hard earned money for a device and are the least bit confused, for pities sake, spend a little more and have a tech work out your problems for you, or at least get a techs advice before you spend your money. I sell Netgear all day long. It’s top notch equipment. Don’t blame the app; blame the user. If you’re having troubles; ask for help.

LoziTunes, Nov 25, 2019

Sloppy money grab

This app has lost much of its usefulness.You have no access to the real tools for maintaining your network, just a few WiFi baubles. Still have to use the web interface to get to the real tools.My reason for buying the router, and getting this app was for the parental controls. But, rather than giving you the right tools to manage your network, now they want to sell you some Disney parental control subscription.I still held out hope for its usefulness when i found the "network map" tool. Here you can see all your devices connected to the router and what their network details are, and even "pause" their connection. Great right? Not so much. Devices won't show up in the map half the time. And the "pause" needs more control... Like time limits.Bottom line, they could have made this much much better, but chose to sell out.

Mjheed, Nov 29, 2018

For the Naysayers...

My network is a 1st rev Netgear WNDR 3700 with a WN3000RP network extender. I am running an iPhone 6S with iOS 12.1.3 and my app just loaded and logged into my network in about 8 seconds. If you are having problems, first I suggest shutting down the 47 apps running in the background. (Yes, I do tech support and often see apps when I’m helping people with their iPhones that were opened years ago and never closed.) Perform a COLD BOOT, on your phone to completely clear RAM and try again. (Google the correct way for “hard” or “cold” boot on iPhones, as the process changes with the rev of the phone.)That said, I love this app because it makes checking and doing basic troubleshooting of my network quick and easy without having to use a computer to access the administrative functions on router and extender. Four star rating instead of Five Stars because I would like to see more of the legacy support in the administrative (computer desktop) dashboard built into the app. I know technology moves on, but Netgear supporters hang on to our equipment as long as we can. Help us with the legacy products!!

OldSchool007, Feb 24, 2019

Network map fails to load

Since the update last year, when the Genie iOS App took on the blue coloring, the network map feature has not worked, except once after a Genie delete and reload of of the app. Since then Genie has been updated several times, I’ve changed phone models (6 to X), the WNDR4700 firmware has been updated but the only feature of Genie I am interested in, the map, does not load. I am able to sign on to the router through my phone browser and see the connected devices, but not through Genie.New problem: genie won’t accept log on info, reporting them as invalid. But I can log in with the same credentials through the browser to the IP address. Removed genie completely and reinstalled but login refused.Feb 2019 - tried again - recent app updates cleared the login problem, and the network map loaded quickly. But very soon the map stopped loading. I tried finding a way to clear its memory cache but iOS 12.1 doesn’t seem to offer that possibility.

trento-guy, Feb 24, 2019

Description

*Note: Please download the NETGEAR Nighthawk App for all NETGEAR WiFi routers [except WNDR3400, WNR2000 or older router models]. Please download the NETGEAR Orbi App for all Orbi WiFi Systems. The NETGEAR genie app supports:  • Cable modem routers  • DSL modem routers  • WNDR3400, WNR2000 + other older router models For a list of supported products, please visit here: https://kb.netgear.com/24686/Which-NETGEAR-home-router-models-can-I-manage-using-NETGEAR-genie-app?cid=wmt_netgear_organic The NETGEAR genie app is an easy way to manage, monitor, and repair your home network--from the palm of your hand.

While on your home network, the NETGEAR genie app allows you to access router features with your mobile device. You can access the following router settings using the NETGEAR genie app: wireless settings, network map, Parental Controls, guest access, traffic metering, MyMedia, and more.  • Easily control your home network through the genie dashboard  • Stream music and video files anywhere in your network from your smartphone or tablet  • Securely connect smart phones and tablets to your home wireless network with a QR code thanks to EZ Mobile Connect The NETGEAR genie app does not work if your mobile device is connected to the router’s guest network.  The NETGEAR genie only works when your mobile device is connected to a NETGEAR router that is in router mode, not in access point mode.  The NETGEAR genie app does not work with a wireless extender or repeater.  The NETGEAR genie app currently does not support IPv6. If IPV6 is enabled, logging in to the router using the genie app will fail.     Refer to below link for supported router list:  https://kb.netgear.com/24686/Which-NETGEAR-home-router-models-can-I-manage-using-NETGEAR-genie-app?cid=wmt_netgear_organic