XFINITY TV Remote

Name: XFINITY TV Remote
Rating: 1.85882 (6375 reviews)

Entertainment

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XFINITY TV Remote

Entertainment

1.9

6.4K ratings

Age Rating

Seller

Comcast Interactive Media

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User Reviews for XFINITY TV Remote

ADD A VOLUME BUTTON, POWER ON/OFF AND JUST REDUCE SCREENS

Most features of the remote are there. However, having 3 different sections is really not needed. Why not just have all the same features of whatever ur current remote being issued out be the same of the UI when customers open it up. There are many other "universal remotes" out there including brands like samsung where they have an app for most versions of their different remotes. Not sure why that would be so difficult to do to make it easier to do. If you want the voice control part to be a separate tab i can kinda understand that, but for the rest it does not make any sense. Or even give the choice to the customer by allowing us to pick which remote resembles their current one and implement those features to an extent based on those choices. One of the BIGGEST ANNOYANCES to me is having no power button at all, but mostly NO VOLUME BUTTON AT ALL, which is very important to all customers to be able to control not only the guide or use on demand, but being able to turn the volume up or down as needed. I mean u have many customers, millions of dollars, dedicated design teams and app teams and NO ONE has thought about adding a volume button. The idea of using the app for a remote is usually when u lost ur remote or when the batteries die and u have done. please just add an on/off button and volume button at the least.

2n4cycle, Jan 11, 2020

Don’t bother

This app worked perfectly for two years—no glitches at all. Then a couple of weeks ago, it quit. Although I could open the guide, it couldn’t download the guide data that would show what show was on which channel and when. I thought it was a slowdown and would resolve itself, but it didn’t. I tried a few times a day to access the guide, and it would give me the same error message: “Unable to load information because the server stopped responding.” I upgraded my iOS, and made no difference. I even deleted the app and reinstalled, and I get the same error. Obviously the problem is on Xfinity’s end, and they’ve had at least two weeks to fix it, but they either are unable to fix it or don’t care. Bottom line: don’t plan on using this app for its guide or remote purposes, because you’ll just get frustrated. I also have DirectTV, and its app works perfectly, so I’m abandoning this Xfinity app in favor of DirectTV.

Alex-RG, Oct 09, 2021

Average, could be way better

My physical xfinity remote broke and Comcast customer service wanted to charge me to have a new one sent out, or drive 30 min (one way) in the rain, then stand in line, just to get a replacement. For what I pay each month I expected better help but shame on me. So now I have to use the xfinity app to navigate my comcast cable. It’s not too bad but has the potential to be much, much better. I finally realized after a few months of use that tapping the microphone icon within the remote app also brings up the arrow navigation and keypad, and that makes my life so much easier. It’s not very intuitive but at least the functionality exists. I would love a way to go to a channel directly from the guide, instead of going to a page description first. Also it is too easy to click/unclick the “favorites” stars on the guide page. Hopefully the app will get better over time. It serves its purpose for me until I dump xfinity for charging too much, frequent outages and providing total crap for customer service.

BadBrain13, Nov 10, 2017

Needs to Be Deleted From iStore

I am a new Xfinity customer having switched from FIOS a few days ago. So far I am very happy except for Xfinity Remote. FIOS TV app has a very good channel guide that I can view from my iPhone or iPad. After downloading Xfinity Remote and trying to get it to work I finally called Support. They answered very quickly however the 1st Tier CSR could not solve problem after directing me through several menus. I was escalated to another rep who told me the app is disabled and not functional, that it is being upgraded but no time window for that. There is no other way to view programming by day and time nor set up or cancel recordings from a mobile device. Why is the disabled app still available for download? You would think this would be a priority. Since according to other reviews her why not just go back to a working version until the new app is available? Small bump in the road on my Xfinity journey but irritating. I would like to commend customer service for the quick response and not requiring me to spend the 10 minutes it takes to work through FIOS auto attendant process.

BadRobot2013, Jun 15, 2019

Works perfectly IF YOU UNDERSTAND how it works

All of the reviewers here are leaving 1 star because they don’t understand the app and how it works. For starters, this is only available if you use an X1 box as explained on the description and support doc. Secondly, you can’t use it until you set up your box first. It does not replace the remote that comes with your X1 box. Third: you just realize that the technology used to adjust your TV volume is infrared beams. This isn’t possible with a smartphone because your smartphone doesn’t have an IR beam like a physical remote does. You’re able to control the cable box playback, navigation etc because the app communicates with your box over WiFi (or really app-to-cloud-to-cablebox, for the tech savvy reading) to control it. this isn’t possible with your tv or soundbar etc. Hopefully this helps people and saves you from wasting time on the phone with tech support who also doesn’t understand the app or how it works. I have no affiliation for Comcast but the app works perfectly for me and it’s sad to see such dumb reviews from people who complain it doesn’t work and can’t even read the description.

bythebay10, May 16, 2020

Works great

Idk why this has such a low rating? It Connected with all my boxes instantly after signing in and works just like my normal remote does. Even could use the voice command function and opened up HBO max with it. Perfect for when your laying in bed and can’t find the remote lol 5⭐️⭐️⭐️⭐️⭐️EditAfter reading reviews and seeing peoples complaints it’s obvious that no one takes the time to look through the app and find everything that you’re complaining the app doesn’t have.. it’s all there… arrow and enter buttons being able to look through the guide being able to set to record… it’s all there except a volume function but honestly not that big of a deal… anyways before posting a bogus bad review take the time to learn how to use the app.. honestly not that complicated 🤪

domiNATE20, Nov 27, 2021

Crap

Just like all of Comcast / xfinity, this is garbage. Worst of all is xfinity customer service. HORRIBLE customer service. How about the constant glitches in my service. How about my set top boxes saying I'm not authorized to receive the service when I pay $200 a month. How about repair technicians who don't show up, which had happened to me 5 different times after waiting all day. How about the cable line that is running through my yard for 2 months now and the guy who buries the line hasn't showed up yet. I could go on and on because I'm only scratching the surface. Xfinity is garbage not worthy of garbage and so are their employees. Beware if you think of signing up for this service or leaving your current provider.Here’s an updated review since my last review above. Since I have switched to the X1 service (2 years ago) I’ve had much better luck with my service. I haven’t had to call customer service, even though Xfinity customer service is still rated at the bottom of the barrel. The WiFi is very fast too. The xfinity tv remote app WAS really good, right up until you can no longer record your programs away from home. WHY WHY WHY would you get rid of that feature???

Firecaptainrich, May 22, 2018

Downloaded because xr11 remote doesn’t work

Months of probs with remote, lots of days on end w/o tv and outages, and a phone customer service call more often than not takes 45 min . A few times it took much longer. This app does not allow you to adjust volume. This app allows me to turn tv on and off, and change channels, good, since the remote does not even turn off tv. I pay extra each month so that I don’t have to drive 18 miles to my local Xfinity store. Last time I did that the wait was abt 15 minutes. Additional costs for Comcast $5.00 gas to drive to Xfinity store and back. Time involved with this. This remote: $7.99 for 8 pack of Duracell batteries; batteries life this time was less than 2 weeks, so batteries cost for 1 month was $4.00. I tried using cheap Chinese batteries but they were too weak to work the remote. Batteries are purchased on regular grocery store shopping days. I see that Comcastproducts are not reliable. They have, in my opinion, a third world attitude; there is no pride in excellence. The allegiance of this company is ONLY to the family of the managers of Comcast/Xfinity. By the way, the most common reason that a company changes name is to avoid liability.

Gloriami1, May 14, 2019

Changes needed for this to be really good.

I love this app for iPhone & iPad. It's voiceover and Zoom friendly for those who are blind and visually impaired. However I have large print enabled on both of my devices and the app wont cater to that. So while large print enabled on my devices it'll show is very small print for the app. That definitely needs to be changed.Also, several of my friends in the Linus community have noticed that the remote feature and this app does not include buttons for power on/off and volume/mute as well as channel up/down. It has every other button available. This too needs to be changed. There also needs to be a way to toggle accessibility settings on and off through the app like an actual remote.Other than that it's a really great app.

Midnightstar81, Jun 30, 2021

Good but needs so much more!

This app has the potential for being a real value added perk for Xfinity and my main wish is that Comcast invest the money in this app to bring it to full functionality. It needs to have all the functionality of the X1 Remote with a full set of tools to manage program guides and schedules. The app is about half way there and is screaming for greater investment. I would rather use something like this than any of the on-screen guides.One feature I would really like to have is the ability to construct my own channel lineup. Right now I have more than 300 channels but my actual viewing is typically a list of about 50 channels. I would like to have the ability to put together my own list of channels that displays only the channels I typically watch and be able to group and order the channels the way I want them displayed in a guide. This feature would be more important to me than the ability to "jump" in the channel listings. Jump is important now because there are so many channels I don't watch cluttering up my display.Update v3.7 — I hate the new way you mark Favorite channels. The old pull out tab was great. Now, with the star always showing, as I move through the listings I frequently end up unmarking the station as a favorite.

Nutella Bear, Oct 02, 2017

Description

Use your smartphone or tablet as a remote control. Change channels, browse Xfinity On Demand, TV listings, and DVR recordings--you can even use voice commands if you've got an X1 Voice Remote. This app is included with your Xfinity X1 service.

Key Features: -Tune to your preferred channels on your TV from the Listings view, and use Filters to narrow down listings by categories such as Sports, Kids, High Definition, Closed Captioning, and more. -Browse the XFINITY On Demand library featuring thousands of TV shows and movies, and launch your selection onto your TV from the app. -Use the Search feature to find TV shows, movies, or channels. -Rename the cable boxes in your home for easier identification. Features for DVR Customers: -Launch existing recordings onto your TV right from the app and delete them when you’re finished -View scheduled recordings Exclusive Features for X1 Customers: -Say it and see it with the new X1 voice remote feature. Use voice commands to change channels, find shows, get recommendations, launch apps, and more! -Conveniently change channels on your TV using the channel number keypad. -Use the directional (up, down, left, right) pad on the app for on-screen navigation, just like you would on your X1 remote. Requirements: -Reliable WiFi or cellular internet connection -XFINITY TV service with a compatible cable set-top box (for TV and DVR control). For more details, please see http://customer.comcast.com/help-and-support/xfinity-apps/eligible-cable-boxes-cable-tv-app/ -XFINITY username and password. See help links below if needed. -Some restrictions may apply. Not available in all areas. Get Help Signing In: -Create an XFINITY username and password: xfinity.com/getstarted -Look up your existing XFINITY username: xfinity.com/username -Reset your XFINITY password: xfinity.com/password Questions: -Help and support page: xfinity.com/support/xfinity-apps