T-Mobile Scam Shield

Name: T-Mobile Scam Shield
Rating: 4.74207 (162896 reviews)

Utilities

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T-Mobile Scam Shield

Utilities

4.7

162.9K ratings

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T-Mobile USA, Inc.

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User Reviews for T-Mobile Scam Shield

Don’t bother downloading this app. You’ll be disappointed.

If I could rate this app with less than zero stars, I would. I was a Sprint customer until they were bought out by T-Mobile and I had to switch carriers, but Sprint’s call blocker doesn’t work on T-Mobile’s network, so I was basically forced to download this app in order to block spam calls. One glaring problem, it doesn’t block any of the spam calls from going through, nor does it do anything that a call screening app should be able to do. On the Sprint app, everything was available for free, but with T-Mobile’s app, you don’t get anything at all unless you pay for premium. I’m very frustrated because I can’t even report a fraudulent number to T-Mobile’s service. It makes me question the purpose of even having it on my phone if it isn’t doing anything or making any difference in the number of spam calls I get on a daily basis. I do not recommend using this app. It’s better to just download and/or pay for a third party spam blocker that will actually provide the service that it was designed for in the first place. Very disappointed.

a girl with great taste, Mar 23, 2022

Download it! And love it!

It is 1:17 am and with insomnia so I guess I should talk about this app. I love it even though it isn’t perfect. It has alleviated so many headaches with spam numbers ever since I’ve downloaded the app. I wish I was lying but at one point I counted 125 “telemarketing” and “scam likely” calls within 35 min time frame! I am not joking! With that being said there are instances where the same number would attempt to make the call 10-15 times in a row and 1 out of those would come through, no biggie. At some point there was a time where I couldnt report, block or do anything within the app, so I uninstalled it and reinstalled it and it now works great! HOWEVER I would really appreciate if the app would stop asking me to turn on my notifications to alert me of potential spam callers every time I open the app or report a new number. Like I don’t want know I have 500 scammers trying to connect with me! The less I know about them the better. To developer: thanks for your hard work with this app! It is underrated! ATT could never and I’m so glad I switched over, so ifYou could please remove that “connect with us and turn on notifications” pop up would be great! Thanks! Now if you’re still reading and still debating weather to download or not, you’re wasting time! Do yourself a favor and download now!

Alberto G-mez, Jan 18, 2023

Worst Scam Block App in Existence

Not only did this app not even manage to block most of the spam calls I got and it’s phone reverse lookup can never “find” info for any given number, worst of all I’ve missed calls from contacts and so many other numbers that weren’t contacts, but weren’t at all spam nor flagged as likely spam. I have missed calls from several friends and family and also including important, awaited calls from two physicians this past week because of this app. Constant issues with T-Mobile; been a customer for years, but honestly about to switch. I lost two important doctor appointments and had callers blocked that I was never aware of to where they couldn’t even leave a VM. There’s no telling how much more I’ve missed, and have been unaware of. Thanks, T-Mobile, no scam was blocked, but I’ll be spending hours on the phone rectifying important canceled physician appointments due to your app and network never working properly. My grievances aside, this app is legitimately terrible at blocking any of the annoying, obvious spam calls. It’s blocked a whopping 4 calls over several months; the car insurance scams were able to call and leave a VM when other numbers only got a busy signal and I had no idea they called.

Cortney’s MacBook Air, Jun 25, 2021

I Had No Choice but to Download this app

I was more or less forced into downloading this app because T-Mobile shut down Sprints app. This app is totally worthless unless you go Premium. I pay over $300 for 3 phones each month for phones that don’t work more than half the time. The service is horrible & T-Mobile says they have the best coverage out of anybody, talk about half truths not even. I’m worried I’m going to have to dial 911 someday & something is going to go wrong in the worst way. Call gets dropped as it usually does, call taker won’t be able to hear me due to poor signal, or it goes to 2 other counties that their borders are close to me. That’s already happened 4 times. Thankfully I’m a volunteer FF & called our 911 center on my radio. I don’t want to get started about text messages, voice mail, & email. Anyone of those I can get somewhat in a timely manner or it can take up to over a few days or I’ve gotten voicemails or emails that took well over a week to come in. I’d like to hear that explanation. Finally is it common practice that I have to reboot my phone once a week? I don’t think that’s how it works. I was prompted to give a review & so I have. I’ve talked to other Sprint/T-Mobile customers & they have the same complaints that I’ve just placed in writing. It’s mind boggling that I pay that much for something I can’t rely on. I highly doubt I’ll be around much longer to make anymore complaints in a review.

FF Doc, Oct 15, 2021

Terrible Amount of Scam Calls

July 1 I started receiving 40 scam texts and 25 scam calls a day all of a sudden. I never had this problem when I was with Sprint 2 years ago. It is RIDICULOUS the amount of scam calls/texts I am receiving. It makes me not want to have a phone anymoreI downloaded the scam shield and blocked every type of call but the calls still come through. It was about 25 scam calls a day and now it’s 10-12 which is still bad considering this app is supposed to block them. It got so bad I called T-mobile so they could “troubleshoot” but that only worked for a day. I spend more time running to answer my phone and coming to find out it’s just spam calls than I actually do talking on the phone. I have never seen such a useless app. How are scam likely calls still coming through when I blocked scam calls on the app lol? I also signed up for a DIGITS number last week and since having the number for 4 days, I received many spam calls on the new number. I think T-mobile has a data leak or something because how are these spam/robos getting our phone numbers? T-mobile needs to hire better software developers and network people to fix this app!

Imani0823, Jul 28, 2021

Peace of mind

This app helps you blocked unwanted calls also blocks wanted calls unless you add them to your contacts. I love how I’ve got a peace of mind to know scam calls are silent cal also in the app allow block send to voice mail. It’s cheap to pay for the best blocking app ever!!! Just one thing I think would do a world of good on this app the ability to add custom written reasons for blocking and some details on said and faster reports to T-Mobile. Though I’ve got a peace of mind to know that scam calls are down by I’d give 100% can be a pain once you get to know it works your ready to Rock n roll. This app was worth it and makes my life easier. I can’t say how many numbers I block and actively report plus undesired number I don’t want to hear from ever again. You got T-Mobile down load and kick back see any unknown calls just delete but Learn this app. I’ve got my peace of mind get yours with this app

JpC02021986PmC09072006, Dec 17, 2021

Why is it when you get used to one thing you guys always have to change things

Well now that I had to go to this T-Mobile thing instead of my sprint one I’m getting all types of calls because you ain’t blocking him and then I got a set them in there and you’re blocked and calls that are very important to me from someone that is in jail you block that that is not good and I’m old and I don’t like getting used to new things and learning how to operate new things why can’t you just left me with the sprint app and put the T-Mobile name on it it worked just fine to yours I get more calls now but I do like the service and it is better since I did get that Sim card I doAnd I do talk into my phone and I don’t proofread it because I can’t read the print I’m old and wise can’t see it but it be a little better if you are did a little bit more for your older customers have been with you for years with Sprint and everything instead of giving new people new phones knew this and that but yet as old people have been faithful to you you don’t wanna do nothing for us

justblamebob, Sep 15, 2021

Love this!

Currently I am using the basic version , my phone ringing has now gone from a constant all day and night to mostly only the people I know . Once in a while I still get calls that I myself consider spam, but they are actually not , they are just now that I am closer to an age that I need to think about certain insurances I get those calls and they never shut up and leave you alone. I simply keep blocking each number they keep calling me from in hopes they will run out of numbers lol. I am considering upgrading to the premium . As it does me a lot more options I can control and it is truly less than a cup of coffee these days or even 1 gallon of gas ! If you have not added this to your phone I suggest you do ! If your tired of hearing your phone ring and it’s not someone you know it is worth adding to your phone !!! I am so glad I did!

LHunt6770, Jul 29, 2022

It works but Unknown & Blocked that are Reported calls are still allowed to come through

Calls are still allowed to come through from unknown callers or scam calls even though you have reported them and block them several times and you do not know you have gotten a scam call sometimes until you look at your scam shield app for example the last two days at like between 8:30 AM and 9 AM I’ve been getting several calls from individuals I do not know and I leave them go to voicemail and then I blocked them and I report them as a scam or fraud or spam but they still are allowed to go through if they’re blocked and reported they should not be allowed to come through otherwise it’s a good app and if you want to do anything else you have to pay otherwise it’s free those are the only things I don’t like about this app if I don’t know who your eye don’t want you to be calling me if you’re blocked this app should not let it come through and if you reported this app should stop the call otherwise T-Mobile has a good app here so I hope T-Mobile fixes it because I’m tired of getting calls from people I do not know on a unlisted private number that is on the National Do Not Call List t-Mobile please work on this if a call is blocked no other calls should be coming through from that number and also allow the person to know it’s a scam call when it’s ringing through as well as if it’s blocked once it should not be coming through at all and that’s final!

MABasenjis, Jan 11, 2023

Silently blocks excellently and doesn’t inform me about it but more settings should be available

I used to get too many scam calls and every time I go onto the app it tells me how many times I got called and what number called me. It is good and also bad. T-Mobile must be able to recognize how many times I had been called by an unknown number. I am serious about this when I got called over ten consecutive times from a random number out of my contacts. These numbers got to be auto blocked as an improvement. Marketing calls are my biggest concern and I can’t determine which is a scam/spam or advertisement. Seriously, I have to have my household to pay more for premium!? Knowing the exact location of the call must be known as a deal of huge security measures to prevent fraud, not be a cause of intimidation. My personal reason is to reduce the bigger threat and stop relentless scam calls. Private calls must also be prevented from appearing to the call list as well. They also should be blocked since their number(s) cannot be known. I had several times of this happening when T-Mobile started filtering my calls. Four stars for not big issues and the final star off for demand and notification bell issues. Not to mention reverse phone lookups not being free, as well as blocking multiple call attempts from the same unknown number (including private calls).

Mohammad Tohidi, Apr 04, 2022

Description

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers. - What is Scam Shield? - ADVANCED NETWORK TECHNOLOGY Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. Our defenses update every six minutes to stay ahead of scammers. BUILT-IN PROTECTION Americans deal with billions of scam and robo calls every year.

Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone. KNOW WHO'S CALLING Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it. - Included features - • Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely. • Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future. • Caller ID – See who’s calling before you answer. • Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone. - Premium features - • Personal Number Blocking – Block specific numbers from calling you as soon as they hit the T-Mobile network. • Category Manager – Tired of telemarketers? Or survey calls? We’ll identify and block call types you don’t want to see anymore. • Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling. • Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail. --- Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time. For help and support, please contact [email protected].