T-Mobile IP Relay

Name: T-Mobile IP Relay
Rating: 3.125 (72 reviews)

Utilities

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T-Mobile IP Relay

Utilities

3.1

72 ratings

Age Rating

Seller

T-Mobile USA, Inc.

View in App Store

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User Reviews for T-Mobile IP Relay

Pls remove

Please remove sprint iPhone relay because Mistake to choose sprint iPhone relay but I am looking for sprint text for chat only. Thanks

"Die Ready", Sep 14, 2021

Can’t see who called or even answer the calls

Every time I receive a call I can’t call back nor see who has been calling me. The nbr flashes but for a moment. I loved it in the past. It now I’m not so sure. I’m deaf blind and text relay benefits me greatly. Please fix this. I don’t want to have to use video relay!

Amilynne75, Apr 30, 2018

No Microphone

I have been using this app for years. Recently transferred to an iPhone, and my world has turned upside down with this app. I can no longer use the microphone on the keyboard to dictate the message that I need to send. I am hard of hearing and hard of vision so I depend on the microphone to be there. It was only recently that they took this feature away. I tried to contact the developer, and it just circles me back to their support page. I am in the process of finding a different relay app that can cater to my needs.

Ana.Elias, Jun 28, 2021

Great but can’t verify identity..

Where I live, I must go outside to make/receive RTT/TTY calls. I live it Texas which means the summer heat is brutal. Having epilepsy as well as low vision, this presents issues with both aside from the need for TTY. I was very excited to learn of this service after 2 Hours in 95 (heat index 107). I tried repeatedly to verify my identity but there was nothing for it. I answered ALL questions truthfully but it still said it could not be verified. Perplexed, I wrote an email, at least hoping for an automated “we’ll get back to you soon” message, but though I tried twice to send the email, gmail gave me an error message saying some things would not be saved. Tried through the browser in case it was an app error and the results were the same. I am very very frustrated at this point as I need the access for the reasons stated and have not been able to find an alternative that with work with my iPhone.

Blind Girl Gaming, Jun 16, 2022

Buggy, fix please?

Hi debris, this app is really buggy, can you please fix? It doesn't cooperate well with system accessibility settings, which means that those of us with multiple sensory issues have to struggle. Scrolling is buggy -- incoming text bounces below the bottom of the window. Incoming call window doesn't expand with larger font sizes, which makes incoming calls difficult /impossible to answer. But even if I do manage to hit the right, tiny button, incoming calls don't always answer, anyway. And your system often cuts me off, I'm assuming because I have a slow, rural internet connection. Which means us rural customers need more support, not less. Also, if you could make the browser and app options and interfaces more similar, that would be helpful, especially for those of us with vision difficulties. Thank you for checking into these issues.

Calliope Jaine, Aug 21, 2019

Doesn’t seems to work anymore...

Doesn’t seems to work when trying to answer the call. It does not list the incoming call either answered or unanswered. When opening from notification screen, that number is not listed. I will try uninstalling and reinstalling then wait for incoming calls hopefully works...

DZ2008, Feb 26, 2020

Better

I love that it's been updated to where I can easily shift to the app if someone calls; however, sometimes the phone will hang up and it would force me to have to call the person back and they would still be one the line (according to them) with the call I had picked up. Other than that the app is fine.

gabstere, Jan 30, 2020

Has issues

Whenever I get a call and I select accept call, nothing happens. Also, there’s no way to know someone is calling because it does not vibrate or make a sound to notify you that someone is calling. I’m deaf, but I do not have my eyes on my phone 24/7. Please fix errors with regards to accepting calls and nothing happens and add some kind of notification that vibrates or makes sounds.

lkpoid, Apr 05, 2019

Apparently you can't forward your number!

I need this app because I'm losing the use of my voice. I set my phone to forward calls to my relay number. Then I get a text from my grandfather saying he keeps getting an operator that says it's an invalid number. I call customer service and they said that forwarding isn't supposed to work. I'm ditching this for Apple's built in TTY service (if I can get it to work). What's the point of having a relay number if you can't forward your calls to it?! I guess Sprint's relay service is just a shoddy as their cell service!

Matth3ous, Dec 05, 2017

Buggy; needs sound support.

This is still buggy. When I tried to answer a call from a potential employer, I was unable to type anything and had to end the call. I wish we could have sound alerts. I recently contacted Support and inquired about sound alerts. The Support person said that this app is geared towards deaf people and it doesn’t need sound alerts. That’s patently false. This service is also geared towards mute people; it says so right in the description and on the Web site. I often miss important phone calls because I don’t hear the phone. Deafness is not binary; it is a range. I would appreciate sound support so I can be alerted to incoming calls. I may have to find another provider if this need is not met.

mistajoel, Sep 19, 2018

Description

IP Relay, provided by T-Mobile for iOS devices, is a no cost internet-based telecommunications Mobile app available for people who are Deaf, Hard of Hearing, DeafBlind, or who have a Speech Disability who can make and receive relay calls and communicate using text on iOS 9 or higher, including iPad devices. IP Relay app is also available on wireless networks. Connect with a qualified relay operator via IP Relay.

Features include integrated contact list, call history, and access to live customer care. Available only in USA and US territories. International calls will either be blocked or terminated. Registration is required to use this app. If no data plan service selected, casual data charges may apply. Learn more at t-mobile.com/IPRelay. Although IP Relay can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using the IP Relay app for emergency calling you agree that T-Mobile is not responsible for any damages resulting from errors, defects, malfunctions, interruptions, or failures in accessing or attempting to access emergency services through IP Relay whether caused by the negligence of T-Mobile or otherwise.