Protection 360®

Name: Protection 360®
Rating: 4.52207 (11736 reviews)

Utilities

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Protection 360®

Utilities

4.5

11.7K ratings

Age Rating

Seller

T-Mobile USA, Inc.

View in App Store

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User Reviews for Protection 360®

Easy and quick replacement, but deceptive marketing and rude customer service reps.

They are fast with replacements. That’s a good thing. I Ricky have to do much. Filed my claim, claim got approved, paid my deductible, got my replacement. There was a customer service agent I was on the phone with. Their accent was very heavy. I could not understand her, and she obviously couldn’t understand me. Everything was misunderstood. Finally, I asked to speak to someone different. I explained I couldn’t understand her. She got very angry and said I was discriminating against her. She proceeded to hang up the phone on me. So I had to call back in and wait on hold again to speak to a supervisor. Lastly, I was charged $249. On the Protection 360 app, it says my deductible for my iPhone 13 Pro Max if lost or stolen is $99. If I would have known that it was $249, I would not have signed up for the program. By the way, the app still lists my deductible as $99.

BITWTJC, May 10, 2022

Rip off

A few months ago I put in a claim with you guys because my 7 year old son left his phone in a hotel while we were on vacation. I explained all of this to your agent who filed the claim in the order that she did as the hotel said they had retrieved the phone and will mail it in. I’m now being charged $600 because it’s being said that you guys didn’t receive the device back. I could’ve just done a lost phone claim for all of this. I’m getting the run around from the hotel and being sent to their management company to no avail. Finally I call your company back and offer to send the replacement device back as I can not afford to pay $600 for a refurbished phone for a 7 year old. I’m being told I can’t give the operating replacement phone back to settle the charge but if I’m able to get the damage device from the hotel in within a hundred days the charge will be resolved. How is this sensible?

fjfkvkvkg, Aug 05, 2022

Happy Tech PHD User

I have been a T-Mobile Customer for 5 years, and when a store rep showed me this app I was blown away! I am not the most technical person, but the Tech PHD expert I spoke to on the phone was able to assist me with all my technical questions. I was in need of resetting my WiFi router and connecting my phone to my new smart fridge, and the helpful rep on the phone help me set everything up within 30 min.This app is only available to JUMP plus customer at T-Mobile, and it is a cool service I’ll use for all my IOT needs.

I'm a little annoyed, Apr 17, 2018

Rip off

The policy of 90 days and you have to fix the problem is a rip off what if the customer doesn’t have the money to fix it in ninety days they are screwed but you guys get 20 dollars a month on time and your customers are screwed over be loyal to the payments and your loyalty is limited that is horrible and inconsiderate I’ve been with 360 for awhile now and now that I have the money to fix my device I’m hit with I had a 90 day policy but you guys want your money on a monthly basis faithfully that is a rip off and this will be spread out about this

marc1533, Feb 03, 2022

Extremely dishonest

What a mistake switching to T-Mobile. In January 2022 I changed cell phone providers. I also bought 2 new iPhones from T-Mobile. I was told at the time my bill for me and my 20 year old grandson would be $150 per month. This was a $15 a month savings from my AT&T bill. Well my first bill from T-Mobile comes and it’s $190. So I call T-Mobile and the agent reduces the bill to $150 and tells me it won’t happen again. We’ll March comes and now my bill is $172. So I call again and this time I’m told that’s the bill. Nothing can be done. So I pay off one phone and cancel the phone insurance. Now in a couple months I’ll pay off the other phone, lose the promotion, and change back to my original provider. Here’s the point. I understand that T-Mobile salespeople are on commission and they stretch the truth or just flat out lie to make a sale. But I asked him twice about the bill, my grandson was standing right there and he said it would be $150. Why be dishonest? Why flat out lie? As far as the reception goes now and then I get ‘No Network Connection’ on my phone. I drive rideshare sometimes so this is important. I do have the ‘max plan’. I definitely don’t recommend T-Mobile. What a dishonest company.

mess app, Mar 12, 2022

The worst claim filing process ever

I have literally been working on a claim to have my phone replaced over a week now. Each time I speak to a representative I’m either mislead, , hung up on, offered no tech assistance, or even an explanation as to why I’m trying to complete the submission of documents on an iPad iPhone and PC without any option to actually submit my forms. This company/app keeps saying in order to complete the claim you must submit ID and payment but consistently sends me links that don’t work or disconnects when they can’t give an my question on how to do something using their system. Worst customer service I’ve experienced in a while and because I own all my apple devices for both my business and personal TMO account for many years now this was the straw that broke the camels back. I’ll be switching over to AT&T once this gets resolved if it ever does. IF YOU HAVE AN APPLE PRODUCT JUST MAKE SURE YOU RENEW APPLE CARE after your free year Because I’ve went to them twice now in hopes of fixing this and it could’ve been done but I didn’t renew my apple care #LessonLearned 🙄

Myyrh_T, May 18, 2022

Horrible Professionalism and Organization

I have… Had a iPhone 12 promax and I haven’t pain for most for the best insurance every bill cycle in case anything ever happens. Well my phone got stolen, and I was like whatever I will just get another one with my insurance. I have been back-and-forth between T-Mobile and on the phone with Assurance at least 12 times over the last two weeks. T-Mobile store people tell me that I am 100% covered as I know I should be and Assurance kick my claim back, not covered at time of incident they say. I have been a rate and I have paid $249 and I had to go by another iPhone just to get into my accounts through iCloud and stuff I had to add an additional line etc. etc. and furious and I’ve asked to speak with a manager or supervisor three times over the last five days. Each time I willStart the conversation saying I need to speak with a supervisor and three times they guarantee me a call back one time was a designated time the next day at 10 AM… No call I called that evening and they were supposed to call me back that evening hopefully and never still never heard from them. Screw these people I’m still trying to get my rightfully insured phone that I’ve been paying on for two years insurance… For the 11 promax and then the 12 promax and I’ve never used the insurance.

Nblash27, Apr 18, 2022

Total disappointment

I am extremely disappointed in Tmobil service! I went to a T-Mobile store and purchased a Samsung A32 and paid for Protection 360 and it has been more than a week of traveling back and forth to T-Mobile store in Corpus Christi Texas from Port Aransas Texas (32 miles) and still have not been provided a replacement device! I am wanting to completely cancel all my tmobil accounts and devices because tmobil has treated me with utmost disrespect and ignored my multiple requests for a supervisor to contact me in reference to my claim and my desire to cancel my tmobil service! One very disappointed Tmobil customer !

necro057, Apr 22, 2022

scam and an embarrassment.

I’m writing this in hopes that someone planning to get t mobiles insurance sees this. understand something THERE IS NO POINT TO GET THIS AT ALL now to keep this short apple care + is offered at $10 a month with t mobile i pay the almost double at around $18 a month. now you may be thinking, surely there has to be more to it that they’d charge you more for, right? no! there isn’t! and on top of that, the apple care + that is included in your deal is only there for a year, where you could have had the ability to extend it for 2 more years on top of that to get it to 3, you lose it without warning and without any price decrease in your monthly rates. for my issue, it was performance related and ultimately the decision was made to change the battery and according to my plan i should have had apple care and only payed a small $29 deductible to get it changed, however this disgusting excuse of an insurance told me my apple care expired and i’d have to pay a $99 deductible to get the phone replaced. i’ve had my iphone 11pro for about 2.5 years a reasonable time to still value a phone but want to increase performance via new battery. but alas this company is a scam and will deflect blame on everyone but themselves and will do nothing to help you. after 5 hours on the phone and speaking to 11 different transfer agents, i needed to share this. please if you see this evaluate your insurance options because frankly… this one is not worth it….

rafi yacoub, Jul 08, 2022

Worst services. Worst insurance

I’ve been trying to get my phone fixed since October of last year. First I get transferred to apple care like what?? I don’t have apple care, I have 360 care plan with T-Mobile. So I do the claim through apple care because at this point my phone wasn’t functioning at all, so apple sends me an empty box to send my phone to get repaired in 9-14 days they said. So I called apple and said hey I filed a claim and you guys didn’t send a replacement phone and I can’t go 9-14 days without my phone I need it for work because I’m in the military, so they said ok I’ll have to put down 1300 down payment for a new phone incase my phone can’t get fixed lol like what?? I don’t have apple care I’m paying for T-Mobile 360 care plan so right now I’m still using my broken phone that barely make any calls and freezes on the daily. And I’ve tried multiple time for like literally 6 times and all the time I get we’ll call you back shortly. Literally worst services ever and to make it worse I barely get service here since I’m stationed in Kansas.

Savagemarine, Mar 29, 2022

Description

Protection 360 by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world.

Protection 360 by Assurant® lets you: • Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers. • File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions. • View Coverage Details – Access your coverage documents and deductible info, as well as FAQs. • Troubleshoot Your Devices – Get the most out of your devices and discover helpful Step-by-Step Guides. • Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place. Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.