T-Mobile MONEY: Better Banking

Name: T-Mobile MONEY: Better Banking
Rating: 4.8487 (35368 reviews)

Finance

View in App Store

T-Mobile MONEY: Better Banking

Finance

4.8

35.4K ratings

Age Rating

Seller

T-Mobile USA, Inc.

View in App Store

Price Intelligence:

Average for the Finance category The most popular in-app price for the app

Grow your in-app revenue

while we take care of your subscription management.
Mobile SDK by Qonversion.

Learn more

Price Intelligence based on:

213,534

apps aggregated

8,172,290

in-app prices defined

main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Finance category, $, by region

Build, analyze, and grow in-app subscriptions

with the most powerful mobile SDK for subscriptions

Explore

User Reviews for T-Mobile MONEY: Better Banking

I would not recommend!!!

I deposited a $475 check on November 28th, received an email on the 30th it had been accepted. Today in Dec 2nd I get a secure message stating that my check is being held to till the 9th because they have confidential information that the check will not be paid. I proceeded to then call the customer service number listed and I was assisted or attempted to be assisted by Edwin. All Edwin kept doing was reading the same response to me “I’m sorry our secure team currently has an investigation and this is part of the process,This doesn’t happen all the time but it does happen from sometimes, thank you for using Tmobile”. I then asked to speak to a manager. I has then helped by a cold woman by the name of Lisa. I explained to her how important it was for me to get that money for rent as father of four, especially during a pandemic as were getting ready to go down into another quarantine. My rent is due in three days I was depending on that money and now I have to pay additional charges for each day I do not have rent after the fifth and I will not have that money until the ninth. She also gave the I’m sorry, there is nothing we can do, l with a fake smile response. So all in all I now have to wait 13 days to receive my money and I spoke with the person who wrote me the check and they said the funds have already been taken out of their account....Thank T-mobile, MERRY CHRISTMAS!!!

Anthony G from Tucson, Dec 02, 2020

Unable to move my money to external accounts

I was really excited when I first open an account at T-Mobile. I have been using T-Mobile for a long time and don’t have any issue with them before. This is a totally different story…I moved some money from BoA to T-Mobile after I opened my account. After 2 months, I wanted to move the money back to my original BoA and it failed. I thought it was a one time issue but I was wrong. Every time I initiated the transfer, the record would disappear after a day like nothing happened. I called the customer services and it took them 3 weeks to investigate my case. After I followed up with them, they could not give me an answer and simply told me to remove the external account and add it back again. I did it and it was another nightmare. After I followed their instructions, I could not add my external account back. Tried multiple times…all failed so I called the customer service again. This time they asked me to uninstall and reinstall the app, even restart my phone. They also said that they saw a list of accounts under my external account section but I couldn’t see any of it. After trying all the methods they asked me to and nothing worked, the customer service said there is nothing they can do…they told me to use the ATM which I already told them that I don’t prefer this method to withdraw my money. I was so frustrated and it has been like this for months. I just want to transfer my money smoothly and safely.

ArielTien, Feb 04, 2022

Why choose T-Money?

Do you like your bank, or at the very least, tolerate them? Especially with their novel size book of fees, high interest rates and very little return on YOUR money that they use to make windfall profits... Well, I’m here to give you some examples of my experience with T-Money. $50 protection overcharge security with no penalty! My other bank charged $35 for an overdraft and the customer service was far less than stellar. I also receive the 4% return on my account up to $4000. And when I had a mixup with one of my mobile deposits, the staff was kind, courteous and genuinely helpful in resolving it. These are just but a few perks I’ve received and appreciated since switching over. Because of the attentiveness they provided, I tell my family and friends every chance I get to switch over and enjoy their money instead of their fee/interest hungry banks that they currently do business with. Keep up the great work T-Money...

Batmansdad37, Feb 06, 2020

It’s a decent bank

Like honestly I’ve had issues with some banks like Chase is not that great so Wells Fargo sucked so I decided to try the T-Mobile money one being affected I have my T-Mobile account in order to be able to even do it I like the fact that it’s all digital like there’s no like real bank to do stuff at and the app works really well like their prompt there courteous their customer service is always been extremely helpful accidentally locked my Account and within the same day they were able to help me get back into it and everything is cool they’re very helpful they’re extremely friendly and I seriously can’t say more like I don’t think I’ll deal with any other bank as long as they’re a bank like they rock 4% interest on any amount in your account if you hit a certain amount of transactions to get your perk overdraft protection up to 50 bucks with no fee as long as you fix it by the end of that calendar month it’s awesome it’s so much better than everybody else

Bunnyloveschucky, Sep 24, 2022

Fatal flaw not fixed

They have not even tested their own app functions before releasing them on unsuspecting account holders to which they have fiduciary duty. I just now attempted 40 times to set an automatic recurring house payment where each date was rejected for being a weekend whether I changed the year, month, or day. They need to test the app and lighten up on the validation—make sure they have thought about each possible situation before blocking a transaction setting.A banking app is not allowed to have a fatal flaw, because it affects your finances and your life. The app warns you to deposit money the same day to bring your balance over $0, and asks if you are doing it now, but then provides no function to do that. All deposit methods given take several days to post.Good things:Smooth processes otherwise. Nice to have your banking in an app without having to register separately.$10 per month interest if you have T-Mobile service and keep $3000 deposited. T-Mobile also lets you have freebies in the T-Mobile Tuesday’s program. 0% interest on phones. And flat-rate unlimited data plans.A great Invitation to have a buffer. Not only do you get charged no over-draft fees, but also you rarely overdraft at all, because when you accept the invitation to have a buffer (or reservoir, or reserve), and keep $3000 in the account (or any smaller or larger amount), then you rarely have any accidental overdrafts.

Davidjess22, Dec 25, 2019

Easy and simple process so far

It was easy to sign up as the info in my T-Mobile account is basically moved over so I really didn’t have to enter much. Just make sure you update your address with T-Mobile before you start, if it’s not correct. There’s a waiting period before your account is actually active. After signing up I waited about four hours or so then got an email that I was able to login and finish setting up my account. Took about 10 minutes to finish setting up and it does look like TouchID/FaceID can be enabled but I haven’t been able to use it yet. During setup the app became very sluggish and my phone started to heat up. I had to quit the app and reopen and it seems to be fine now. Logging in uses your T-Mobile credentials which is a bit of a security concern. If you’re sharing your password for some reason, might want to change your password and stop sharing. Linking to another account is easy and takes 2–3 days to complete since you have to confirm the amount of two small deposits to confirm you have access to the account before you start transferring money from it. One issue I had was my bank couldn’t find/confirm the routing number for T-Mobile Money. Later I’ll update with:When I get my card and how easy it is to activate How long it takes to transfer money to or from Address any issues or bugs

DonaldM, Apr 19, 2019

Really buggy, approach with caution

I’m a dedicated t-mobile service user, I was really amazed with the interest rate offering, but of course the rate is Actually based on transaction quotas and other caveats. Not likely that you will get the interest rate advertised. Also, doing a cash deposit required almost 4 dollars in fees. Do not base expectations on the marketing, you will be let down. When I tried to open the account neither the website nor app would work, repeated error messages of “try again later”, so I went to a brick-and-mortar and even then the agent said he was powerless to make the software work. Then, randomly, I received an email 2 days later that the account had actually opened and an ATM card sent out. That’s downright scary. I’ve tested the account now with small transfers, both have posted to my originating accounts and both have posted to the t-mobile account, but days have elapsed and the balance still appears as 0. Scary. Also, the service is not compatible with Zelle for digital transfers. The company does not appear to have a banking product that’s actually ready for public use. I’ve been on the phone with customer support more than a few times, which is of course offshore in the Philippines and getting competent and knowledgeable support has been very hit-or-miss. In summary: I expected the product to be better and more functional, I’m experimenting with several app based banking services, this one ranks unequivocally as the worst.

meisterwink, Jan 07, 2022

Great needs some work

I love the card and the perks. Customer service that needs some work. The people are the most knowledgeable or they just don’t understand what you are asking. It took them about 45mins for the one guy to understand that I needed my pin reset because it was locked out. He had me rerouted to two different people trying to reset the pin to into my T-Mobile account..another time I asked how long does it take for a paper check to get deposited if I take a picture of it. She kept telling me about direct deposit... when I first got it the automated system was hard to understand but that has been fixed. So I do believe that these issues will get resolved. I do recommend this card people I know who have T-Mobile accounts. I love the overdraft protection it definitely has saved me a few times.. and I have never earned interest on anything so that is always really nice to see.. I have been with T-Mobile for almost 6 years and I have to say they do keep getting better and better, they have help me so much.. thank you T-Mobile for being a great company

notYOURaverageMOM, Nov 13, 2019

Too fussy over a mobile deposit

T-Mobile Money App from BankMobile rejected my check because while endorsing the back of a check I deposited I wrote “For Deposit Only” and left out “Mobile” out of the sentence, which according to them HAD TO BE SPELLED OUT “For Mobile Deposit Only”... c’mon people, I understand there have to be rules and regulations in place, and “a missing signature” would have been an understandable reason for rejection... but not the lack of the word “mobile”... I have been using Mobile Banking pretty much since it started allowing check deposits, and none of the banks I’ve dealt with ever rejected a check for not using specific wording. “For Deposit Only” of “For Electronic Deposit Only” or even leaving out the word “Only” has always worked... If it comes down to some logic... having an account in an online bank which promotes not needing brick and mortar locations it is implied that the deposits are “mobile” right? Leaving the word “Mobile” out of the endorsement of the check should not have been a reason for the bank to reject my deposit. SO, MY REVIEW: FIRST ATTEMPT TO MAKE A DEPOSIT WITH THIS PRODUCT: A TRAIN WRECK... A WASTE OF AN OTHERWISE PERFECTLY GOOD CHECK. /WN

wniebles, Apr 21, 2020

Why was I hesitant? If you can get this interest why would you not??

Discovered this and thought only the Mr. could get the accounts because the cell accounts are in his name. But with my T-Mobile family plan number I too was qualified for the higher interest offer. Even just the 1% interest is crazy - why would anyone with a T-Mobile cell leave their money in a traditional bank to rot away for .01%?? I don’t know why but I hesitated and stuck with my Wells Fargo and chase accounts. But WF started charging because my new employer only lets me have one direct deposit. After the first fee I immediately opened the T-Mobile and closed the WF. Now chase charged me for not have $325 in my savings (it’s all in T-Mobile getting actual interest) so I closed that garbage account too. I send money out of my T-Mobile accounts via the zelle app no problem (I did have to first remove my cell number from being associated with my Chase zelle, I just swapped it for my email as the chase zelle contact). I easily get 10 debits per month. If T-Mobile decides to get rid of this interest rate, I’ll probably bounce again. But for now I don’t know why I even hesitated as long as I did.

Yeeeaya!!, May 21, 2022

Description

T-Mobile MONEY is the banking service that puts you & your money first! Save with no account or overdraft fees. Take your dollars further with industry-leading interest & exclusive partner offers.

Get your paycheck early with direct deposit⁺, make payments without fees, & withdraw cash at 55k+ no-fee Allpoint® ATMs.^ Download the app & start banking better today! • No credit checks. No account or overdraft fees. No minimum balances. • Set up direct deposit to receive your paycheck up to 2 days sooner⁺ • Earn industry-leading interest on checking & savings balances • Enjoy exclusive offers on dining, select travel, & more! • Send instant payments to other MONEY customers without fees • Withdraw cash at 55k no-fee AllPoint® ATMs^ • Make purchases with a personalized debit card, or enable Apple Pay (not available in all markets) for mobile payments • Deposit checks on your phone or add cash at select merchants (third-party fees may apply) • Pay bills: pay by check or set up recurring transfers • Talk to T-Mobile MONEY specialists every day of the year. Y ayuda también disponible en español. • T-Mobile wireless customers can save $5 per eligible line with AutoPay. Plus, all payments made to T-Mobile count towards perks qualifying transactions. T-Mobile MONEY is a banking service powered by BMTX. Accounts provided by Customers Bank, Member FDIC. All Rights Reserved. YOUR MONEY WORKS HARDER Everyone earns 2.50% Annual Percentage Yield (APY)* on all checking & savings account balances. Plus, qualifying customers who register for perks & make at least 10 qualifying transactions per month can earn 4.00% APY* on checking account balances up to $3,000 & 2.50% APY after that. SAFE & SECURE Stay connected to your money with transaction & balance notifications. Easily transfer money to & from external accounts. Temporarily disable your debit card from your phone or browser if lost or stolen. Prevent unauthorized account access with multi-factor authentication & with biometric login. Deposits are FDIC-insured up to $250,000. Plus, with Zero Liability Protection from Mastercard® you’re protected if fraud occurs. ^The location, availability, & hours of operation of Allpoint® ATMs may vary by merchant & is subject to change. ⁺Subject to description & timing of the employer payroll-based direct deposit. *How APY works: Checking account customers earn 4.00% annual percentage yield (APY) on balances up to & including $3,000 in your Checking account per month when: 1) you are enrolled in a qualifying T-Mobile or Metro plan; 2) you have registered for perks with your T-Mobile ID; & 3) at least 10 qualifying transactions have posted to your Checking account before the last business day of the month. Qualifying transactions posting on/after the last business day of the month count toward the next month’s qualifying transactions. The first time you fund your account, as an added value, you’ll receive 4.00% APY on balances up to/including $3,000 in the statement cycle in which you make your first deposit of greater than $1, as well as in the cycle that follows that deposit provided all other requirements are met. These added value benefits are subject to change. Balances above $3,000 in the Checking account earn 2.50% APY. The APY for this tier will range from 4.00% to 3.40% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 2.50% APY on all Checking account balances for any month(s) in which they don’t meet the requirements listed above. Savings/Shared Savings account customers earn 2.50% APY on all account balances per month. You must have a T-Mobile MONEY Checking account that is in good standing & funded to open any type of Savings account. APYs are accurate as of 12/01/22 but may change at any time at our discretion. Fees may reduce earnings. For details & more on qualifying transactions, see Terms & Conditions or FAQs.