Ingo Money App - Cash Checks

Name: Ingo Money App - Cash Checks
Rating: 4.0361 (5706 reviews)

Finance

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Ingo Money App - Cash Checks

Finance

5.7K ratings

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Ingo Money, Inc.

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User Reviews for Ingo Money App - Cash Checks

App worked fine today!

Last month or so I tried to cash a gov’t. Educational pmt. refund during Coronovirus, but this app wouldn’t approve check & didn’t bother to let me know why? So, I couldn’t get check put into my bank account. Would like to see this app give you options & tell u what to do. Could I retry? A couple of weeks ago I tried to cash this check that I cashed today & the app did some strange things, like not bring the app up at all. I retried several times & no go. Thought app was compromised or maybe my account compromised. Tried to delete app & reload...didn’t work. I just now got back to trying to cash this check. App came up & seemed normal, took my last password, then prompted me to do new password & added face psswrd & worked well after I updated my card expiration date. Since my Bank is not here where I live, it’s very difficult to cash or deposit checks my clients give me & so my Bank said I should use InGo & it’s worked for me outside of some app/check issues that weren’t resolved. Thanks for making improvements to ur app.

Alcola7, Nov 19, 2020

The woman who helped me Emma was amazing !

I just wanted to say that i was really excited to see that there was a way to cash checks through Venmo and the first checked I cashed worked no problem. I has another check from the same place for almost the same amount and I tried like a bunch of times it wouldn’t accept it! So I was totally frustrated. So I called and after and the kind customer service person, Emma; whom I spoke to was very kind, very informative an reassuring.. as I’m a big worrier. She even expedited my situation to find out as soon as possible what would be going on that my check all of a sudden wouldn’t be excepted! I still haven’t received a email or any response yet since the phone call 2 days ago. But i feel confident after my call ur will be handled very soon! And again in my opinion when ur dealing with these types of company’s its a lot about the customer service because you want to know if something goes wrong you can call get through without a problem and have a positive voice in the other ending doing whatever it takes to help you get your problems solved! And hopefully soon i can add to this and say how quickly it was solved

Jennybenny3310, Jun 30, 2022

Confused upset angry! they lost a good customer!

I used this app for about 2 years and it has always worked so fast and easy for me even with 1,000 dollar checks no problem but then one day I got my 600$ stimulus check and I thought okay no problem they should be able to cash it because they easily cashed all my other checks (I’ve cashed about 15-20 checks with them within 2 years and they all have been approved and went very easy and smooth for me got my money in mins) so I take a picture of my stimulus check from the IRS and do everything to have my stimulus check deined without an explanation AND to find out my account is permanently closed due to my recent transaction doesn’t met their risk criteria. I’m very angry and upset that a check from the IRS is a reason to closed my account permanently and I’ve cash many many GOOD AND APPROVED checks with them in the past. I was a good loyal customer who talked very highly of this app and recommend this app to everyone since covoid happened. I always had no problem paying the extra fee for u guys because of how awesome it was and now I’m just confused on why my stimulus check from the irs is now the reason i can never use this app again.

katielovesyou46, Mar 23, 2021

You mobile deposit is a joke

I deposited a check in November didn’t do instant deposit waited the 10 days I try to do instant mobile deposit yesterday denied said couldn’t verify I assumed it was the time of day 530pm ok try the next morning nope u denied me then removed access to mobile deposit saying I was a liability the check came from a Robinhood account they all customers to send checks to individuals and businesses and they remove funds automatically that way the checks are covered I have proof of it starting money was removed from account to cover funds for the check and still your app couldn’t verify a Bank of America check for instant deposit instead of emailing me saying that funds can’t be verified for instant deposit please use the 10 days for check verification or take to local bank nope you just denied and said I was a liability and thats it no reason nothing you app should be 10X better then it is where u give a response on why u can’t verify a account at the time and give other options not just say try when writer is available or check photos so that when ppl try again they don’t get denied and found a liability

Kclady83, Jan 11, 2023

Amazing service!

The BEST! I found out about Ingo via my PayPal Business app. I was having difficulties with mobile deposits for business checks and decided to call Ingo directly. Once I explained the issues I was experiencing; the Ingo reps immediately recognized the problem and remedied the situation. The reps I initially spoke with- Chiquita (she actually spoke with me three times in one evening and called me back after one of our calls dropped) and Thomas were not only thorough; but they were fully committed to making sure I received exemplary service, even though I was calling them due to an error via another vendor. After I experienced such great service I downloaded the Ingo app and had to call one more time to make sure I set my account settings correctly and spoke with Kieyara and she also was amazing to work with. As a small business Owner it’s rare to encounter such accommodating customer service and a quality of professionalism that exceeds any normal expectations. Thank you all!

Ms. N Johnson, Aug 26, 2019

Scared at first but amazed it worked!

I have never wrote a review of a app but i got my money so im ecstatic. I had got paid an echeck from my employer so i had to print out the check. Man…why did i do that. Everywhere i took the check no one would cash it because they thought it was a fraudulent check. They wouldn’t even verify the funds because that’s all they had to do was call the bank. But because the check was printed on regular print paper(mind you is the only way you can print echecks),and on top of that my city dosent have that bank(Chase) that is written on the check, they wouldn’t even call to verify the funds and the check. I just looked it funny a piece of paper. Even my own bank wouldn’t let me mobile upload it. I checked everywhere until PayPal said that I could mobile uploaded check to my account. But since I see that they go through Ingo, I just decided to skip past PayPal and deal directly with Ingo. So I downloaded the app uploaded my check. They verified my check in minutes. And approved my funds and sent the payment directly to my debit card. I was just waiting to get rejected or expect to go through some long verification process, but none of that happened. I know nobody uses checks anymore but thank god for Ingo to handle that. My only caveat is that the fees are kind of harsh and the customer service is it that great(long wait times) but i dont care because I have my money in less than 10 minutes.

Reggiem25, Apr 07, 2023

The Ingo check cashing app is GREAT

I’ve been using this app to cash the few checks I do get a year that come In paper form I’ve never had 1 ounce of a issue at all depositing the money I get on the check at all every place is going to have some kind of fee in order to use there services and cash a check which the 5$ isn’t to big of a deal only thing id say is if the check total comes to 60$ or less after the deposit fee of 5$ maybe make the checks under 50$ cost only 2.50$ or somthing and 5$ is suitable for any check worth over 50$ to cash just a suggestion it’s no knock on there great services first or 2nd time I used my iPhone to cash a check since I’ve had it and everything’s been easy as 1,2,3, thanks Ingo for the ease of cashing the checks I occasionally receive I’ve recommended using this app to quite a few people and they all too have been very satisfied with the simplicity of usage it is and the quick amount of time as well thanks again

silkyslim252, Sep 08, 2022

Honest review.

I’ve had this app for less than 12 hours and it has brought on more stress, anxiety, and worry for not only my informations safety but the funds of the check I “cashed” I only used this service because of its partnership with Venmo. I needed to cash a check and it’s Saturday. Being directed to this company thru a reputable one I was not so inclined to read reviews…I should have. Upon going they the steps of the sign up process and finally getting to the spot where I was submitting my checks photos..I was getting skeptical. I hit submit anyways and up pop a screen saying I was one step away from my approved funds! I thought omg?! It actually worked amazing. This next step is where I should have canceled everything and listened to my gut. I had to submit an additional photo of my check with “VOID” written in bold ink. Against my better judgment I did it and clicked submit again…fancy that. Denied. I have no idea where my funds are, if or when I’ll get them, and support is impossible to reach. Even if you manage to get they they are extremely rude, aggressive, accusatory, and shady. Would NOT recommend. Will update if I ever see the money again.

SinSierra68, Jul 24, 2022

Account closed with no notice or communication

I’ve used Ingo for months now. Maybe the better part of a year. I had a check given to me that I was unaware had my name misspelled. I attempted to contact the company via email, had no response. I engaged in a chat on their website, which resulted in me being told my account would be reviewed and I would hear back about their findings, I got no such correspondence. I then initiated another chat on their website, where I was informed all of a sudden that my account was completely closed. Which happened with no notification to me! I proceeded to ask why and wanted an explanation. They said “my check presented an elevated risk”. But none of the other checks I cashed from the exact same establishment were ever a problem. I asked her to be less vague and got the response “we can’t go into further detail”. She couldn’t tell ME about what was wrong with MY account. And the lady chatting with me put no further effort into trying to resolve the problem or inform me as to how I can approach it to get it resolved. I have no issue with the fact that a misspelled name was flagged, but I have multiple issues with the lack of effort to resolve the issue with someone (Rhonda) who claimed to be on the Customer Service leadership team!

Thaney92, Feb 21, 2022

HONEST REVIEW AFTER WEEKS OF USE

OK so I downloaded this app because I wanted to be able to instantly have access to my money from my check. The process was very self-explanatory, and it really didn’t seem like they would be much of an issue. I looked at the reviews before I got this app and it kind of turned me away from it but I decided to give it a chance anyways. Now I’ve been using this app for about 2 to 3 weeks, and it works great. The ONLY issue I ever have is that I guess they can’t read the pictures because it always says that it can’t read the bottom of my check. Now this happens maybe two or three times and yes, it is annoying. BUT, after the third try check goes through and after you use the app a few times, you can cash your check almost instantly because all the verification process is over with. I give this app three stars mainly because of that issue, but once they fix it and I can take one picture one time and cash my check right there, believe me that 5 stars have been earned. So all in all, great app because it actually performs the function that it was created for, it’s just something you have to try a few times for the sensor to pick up the whole check. Hope this helps!

Tortuga., Feb 14, 2019

Description

CASH CHECKS AND GET YOUR MONEY IN MINUTES With the Ingo® Money App, cash paychecks, business checks, personal checks—almost any type of check—anytime, anywhere. Get your money in minutes in your bank, prepaid card and PayPal accounts. Choose to pay credit card bills, buy an Amazon.com Gift Card* or split a check and fund multiple accounts.

If your check is approved, the money is as good as cash and safe to spend on purchases and payments made in-store, online and in Apple Pay. Terms and fees apply. ENROLL, SNAP, GO! It's easy to get started. Create your Ingo Money profile right in the app and then link your bank debit card, prepaid card, PayPal account and credit cards. To cash your check, take a photo of the front and back and submit it for review. If your check is approved and your account is funded or your bill is paid, the money is guaranteed. No check cashing lines. No deposit holds. No take-backs. No worries. With Ingo Money, it's in with a check, and on with your life. __________________________________________ * Restrictions apply. See details. The Ingo Money App may be used by identity-verified customers to cash checks issued on U.S. financial accounts to fund: (1) most debit, prepaid and credit card accounts issued by hundreds of U.S. financial institutions including Chase®, Bank of America®, Citi®, Wells Fargo®, American Express®, U.S. Bank®, PNC Bank®, Capital One®, HSBC Bank USA, TD Bank, Discover®, Synchrony Bank, First Premier® Bank, Pathward and The Bancorp Bank; (2) PayPal™, PayPal™ for Business and PayPal™ Prepaid MasterCard® accounts; (3) Amazon.com Gift Cards; and (4) most prepaid cards, including Chase Liquid®, Wells Fargo EasyPay®, Regions Now Card®, BB&T MoneyAccount®, NetSpend®, Green Dot® Prepaid Debit, Walmart MoneyCard®, H&R Block® Emerald Card®, ACE Elite™, RushCard®, AccountNow®, Kroger® 1-2-3 REWARDS® and more. Funds may also be used to pay retail credit card bills from thousands of retailers including Walmart®, Target®, Costco®, Home Depot®, Lowe's®, BestBuy®, Gap® and Old Navy®. You can also access the Ingo Money service in dozens of mobile banking apps including American Express Serve® and Bluebird by American Express. Ingo Money participates in the Visa®, MasterCard®, American Express®, Star®, Pulse®, NYCE® and Maestro® payment networks. The Ingo Money service is provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions and Privacy Policy. Approval review usually takes 3 to 5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money's sole discretion. Fees apply for approved Money in Minutes transactions funded to your card or account. Unapproved checks will not be funded to your card or account. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money service. Your wireless carrier may charge a fee for data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card or account. See your Cardholder or Account Agreement for details. Designated trademarks and brands are the property of their respective owners. © 2017 Ingo Money, Inc. All Rights Reserved.