Icon GO2bank: Mobile banking

GO2bank: Mobile banking

  • Finance
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GO2bank: Mobile banking

  • Finance
4.8
40.5K ratings
Age Rating

4+

View in App Store

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User Reviews for GO2bank: Mobile banking

1
Dissatisfied

I am very dissatisfied with this app and your customer service. I try to get a hold of an individual through the contact us as I was typing he kept saying if you need more time I kept entering and sending what I was trying to talk about and it’s like he didn’t even see anything. And then I go on call and finally get one ordered and listen through the whole menu afterwards and they said if you’d like to go back and return to the main menu press to I press two and then I get this lady that comes on they’re calling me a liar, saying that I ordered it through the app when I picked up my card and I called the number on my card. I don’t appreciate your customers calling me a liar that is poor customer service. Quite frankly, that is the type of woman associate that I would not want to speak with ever again if I have the option of either talking to her or not putting my money through your guys funds, I’d rather not put my money through your funds. Also, my app does not show any option to get a replacement card, if you’d like I can send screenshots that way that lady can see. I am a liar. Oh no, I do not suggest this app to anybody seen the problem is I’ve already had with it.

alyoung69, Jan 04, 2023
1
WORST BANK EVER, EXTREMELY DISHONEST

They are offering a $50 sign up bonus if referred by someone. Per there referral bonus promotion terms of service it states that one must sign up using the person unique link share directly or shared through email or social post and receive a qualifying direct direct of $200 or more within 45 days day of account opening and that deposit must be made by employer, payroll, provider, government benefits or unemployment benefits or payor by ACH deposit. I met every requirements and did not receive my bonus and they refuse to give it to. Don’t bother using someone link you discover or shared with you through social media because it’s an excuse for them to not pay up despite what’s in their TOS. This company is a trickster and lair. I wouldn’t want to business with them the fact that they don’t honor their promotion. You have been warmed, proceed at your own risk!!

AmallBaby, Sep 08, 2021
2
Started off good but now it’s bad

For some reason they locked my card for unusual activity but I was the only person using my card and what I also realize is that every time I try to add money to the account that I created with a GO2bank they block everything. I have close to $1000 from my work paychecks. My card has been declined at the ATM and they blocked my account from making purchases in store and online. Do not trust them please. I use Go2bank as my direct deposit account but now that I can’t transfer anything into my account because it’s blocked I’m very disappointed and now I have to go find a new bank for work. They also have terrible customer service and the customer service representatives are very rude, they don’t answer your questions properly, they cut you off, and they take forever to respond.

babydoll764, May 22, 2021
1
Don’t do it, especially if you need something the same day.

First off, the reason I opened an account with Go2 was to use it as a spending allowance separate from my normal bank, to keep my accountable for my budget. Absolutely the worst decision I’ve made, regarding banking. If you need anything in a timely manner, this is not the bank for you. You can only move $100 to the card on your first transfer, that one takes 7 days. After that, they claim 3 business days to complete a transfer and measly $1000 daily limit for transfers, capping at $3000 in a 30 day period. Customer service; non existent. You’d think they offer the chat feature so you do not have to wait on hold on the phone, nope, just as painful. Furthermore, if you have the chat open and minimize the window, you’re logged out of your account, which makes it no different than waiting on hold on your phone. When calling customer service (now this is just my assumption) they purposefully play irritating music with the intent of driving you to the point to give up and resort to using their shabby chat feature. I am not sure who the ideal demographic for this bank but it seems like it’s geared toward people who have a hard time getting credit and use very small amounts of money. Would give zero stars if it was an option.

BigC12317, Dec 01, 2022
1
Horrible Customer Support

I have never been so insulted and frustrated. When I tried MULTIPLE times chatting with an agent about an issue I was having regarding a check, I was met with the agents just repeating back the facts i have given them, and then the most unprofessional responses. I was told to "try cashapp !" (yes, that is exactly how it was typed to me i screen shot the whole convo because I couldn't believe it was real) or to just "use different check !" when I was having issues depositing a small check that my GRANDMA gave me for my birthday. And then when I called, I was pretty much told that Go2 can't help me at all and I actually have to call Ingo Money. Funny story about that, I can't even create an Ingo Money account because of my account here! Anytime i try registering it says my SSN is already associated with an account, and anytime i try then logging in with my Go2bank login or even do a password reset, it will then tell me that they don't have any accounts linked to my info. I hate this app and the company. This is outrageous.

ella broadwater, Oct 31, 2023
2
Money not available to me when it was in my account

So I go to the atm to take money out of my account to pay a bill but my limit was 500 per atm transaction per day but my bill was 600 so I call customer service and he tells me that I can go into the bank with a teller and withdraw more so the teller is like oh it got declined 3times so u will have to try back tomorrow so here I am back on the phone with customer service and I was like the other customer service representative that I was on the phone with told me to go in the bank to a teller to get more money out my account and it declined so I tell him after he over talks me for 3mins I said I just called and they told me to go in the bank he says oh I’m sorry but I can connect u with the fraud dept because the computer put it as a fraud check I’m like sure can u connect me to her because I’ve been at this for a hour now so I’m on the phone yet again and she tells me I’ll fix it it will be just a moment I said I only have 30mins b4 they close and I’m done I’ll have to pay a late fee oh it will only b a minute so 20mins later she comes back on the phone and says I fixed it but u have to wait 10-15 minutes so I wait 25 mins but by this time the bill payment Ctr is closed and guess what I still wasn’t able to get any more money that day so I got charged a bunch of fees for trying to take my money out and I got a late fee from the bill company and I was late for work to boot…

Fish or swim:, Dec 08, 2022
5
Online banking

I don’t know why I haven’t done this before. It is absolutely the easiest thing I’ve ever done. Transferred my retirement check to this bank account and it came in two days early. Will never go back to a regular bank. I am amending this because I tried to deposit a check that my boyfriend gave me which I get every month for household expenses and tried five times and it would not go through. Finally ended up going to the bank to cash it now I have to figure out how to get the cash in the bank account. You guys need to work on that and get that glitch fixed.

JenniferJ 122, Jul 02, 2021
2
Ok at first

At first seemed like a good prepaid bank account that Gave you a decent overdraft amount credit if you met certain criteria. I met all criteria and was given the 200 overdraft protection which helps someone just starting a small business out for the first 2 months all was good then out of the blue I get a message saying my overdraft protection has been suspended to call the number on the back of the card which I did and after being on hold for 30 minutes the rep comes back on the line and tells me it’s because I went over the limit of over drafts fir the statement period first of there is no mention of a limit when you sign up for it second of all for the first 2 months there was no limit I called again to try and get info and to make a case after speaking and being on the phone for a almost an hour I got hung up on. Will update if gets resolved

joey2410, Mar 23, 2021
1
Read this!

Never got my free phone. Customer service is outsourced to a different country and is ABSOLUTELY TERRIBLE. Direct deposit picture taking is not smooth and not free. If theroa problem be prepared to be on phone for 2 hours. There is no physical branches you can walk into. I needed a card to have direct deposits from a job in a pinch so I figured I’d try go2. Wow what a terrible mistake. And lastly the most unbelievable thing. Someone used my card fraudulently to purchase concert tickets on the other side of the United States on the night the charges were made. Go to bank notified me within minutes of the charge being made and asked if it was me obviously I told them no, locked my card and called go to bank immediately. This was four weeks ago!They’re “dispute department” is doing an “investigation” are you kidding me! like investigation?come on man this is such a joke do not use this bank! RUN! I’ll be lucky if I ever see my money back. I am nowhere near the only one in there is no possible way that go to bank has a 4.7 rating that is inflated just read the reviews if you’re reading this you’ve been warned!

Joshua Pa Fl, Jul 06, 2022
3
Bummed

It started out really good banking with GO2Bank. So much so that I endeavored into a GO2Bank secured Credit Card. Then I noticed twelve unauthorized transactions and opened a dispute claim. I put in the leg work and submitted a dispute packet as directed that included all supporting documents like a police report, correspondence with other parties and banking institutions that were involved, and a detailed dispute letter. The packet was submitted via USPS mail as it was the only option; so one can imagine the lengthy timeline from opening the dispute claim to finally getting GO2Bank’s response and outcomes. Well, in the end it did not go in my favor and lost hundreds of dollars. The unfavorable dispute ordeal made me divide to change my direct deposit from GO2Bank to my other checking account. I later realized that the GO2Bank secured credit card payments could only be made from the checking account. So I aimed to utilize the Debit Card Transfer feature with GO2Bank but that isn’t going so well with transfers being rejected my funds have been held for 7 or more business days before being available. This makes making the monthly credit card payments challenging. I am still in limbo about closing my accounts with GO2Bank but hesitant for it may influence my already low credit score. I thought using GO2Bank banking services was going to help me to improve my credit score but so far it does not seem as such.

Kamuela L Bannister, Aug 23, 2021

Description

Don't let a big bank make you feel small. GO2bank™ is the banking app built for everyday people. Keep more of your hard-earned money with no monthly fees¹ and our free nationwide ATM network⁷.

No surprise fees Say no to monthly fees and hidden fees² and yes to keeping more of your money. No monthly fees with eligible direct deposit¹. Otherwise, $5 per month. Early paydays and more ways to save When it comes to payday, early is right on time. Get your pay up to 2 days early and government benefits up to 4 days early with direct deposit⁶. Need cash? Withdraw for free at our free nationwide ATM network⁷. Want to save? Earn more with an APY well over the national savings rate average¹¹. Built-in backup Stay covered with up to $200 in overdraft protection after eligible direct deposits and opt-in³. Credit building With the GO2bank Secured Visa® Credit Card, climbing to better credit is easier with no annual fee⁵, and no credit check⁴ when you apply. Account protection Keep your money safe with just a tap on the app with lock/unlock your card⁸. And we'll send fraud alerts if we ever see anything shady¹⁰. A bank you can trust We're a Member FDIC bank and a brand of Green Dot Corporation, which means your money is federally insured⁹ and never held by a third-party bank. Green Dot has also been named one of Newsweek's Most Trusted Companies in America for 2023 and has serviced over 67 million accounts over the last 23 years. Download the app to open an account or visit GO2bank.com to learn more. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features. See Deposit Account Agreement at GO2bank.com/daa for fees, terms and conditions. 1. Monthly fee waived when you receive a payroll or government benefits direct deposit in the previous monthly statement period. 2. See our simple fees chart at GO2bank.com. 3. Fees, terms and conditions apply. 4. Available only to GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days. Eligibility criteria applies. Other fees may apply. 5. Annual Percentage Rate is 22.99% and is accurate as of 8/1/2023. For additional information about Annual Percentage Rates, fees and other costs, see GO2bank Secured Credit Cardholder Agreement and Security Agreement at GO2bank.com. 6. Early direct deposit availability depends on payor type, timing, payment instructions and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period. 7. See app for free ATM locations. $3 for out-of-network withdrawals, plus any additional fees the ATM owner or bank may charge. Limits apply. 8. Previously authorized transactions and deposits/transfers to your account will function with a locked card. 9. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. 10. Message and data rates apply. 11. Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. Fees on primary deposit account may reduce earnings on your savings account. APY may change before or after you open an account. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Technology Privacy Statement - https://www.go2bank.com/techprivacy

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