Green Dot - Mobile Banking

Name: Green Dot - Mobile Banking
Rating: 3.58924 (10057 reviews)

Finance

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Green Dot - Mobile Banking

Finance

3.6

10.1K ratings

Age Rating

Seller

Green Dot Corporation

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User Reviews for Green Dot - Mobile Banking

Works but not for me

I tried this out for a couple of weeks and it wasn’t bad. It does what it’s suppose to do. You do get 5% cash back on qualified purchases but unless you run your card a lot, I don’t think it’s worth it considering the $9.95 monthly membership fee. I knocked it down 2 stars because support is awful! I had questions on getting set up for mobile check deposit and they were very vague and could never give me a direct answer. They kept repeating the same thing each time I reached out via email and told me to refer to their FAQ because apparently that is where I can find all my answers. I scoured through their FAQs from the beginning and nothing in there would help answer my questions. When I asked them to direct me to where I can find that information they said they actually don’t have instructions on how to get set up with direct deposit. It turns out it just takes some time before you are given access (I discovered this on my own). If they would have answered my initial question of “does this take some time to go though or should I be given immediate access?” It would’ve saved a ton of back and forth! I decided to just stick with my current bank at this point and am closing my green dot account. I could see it work for budgeting if you can stomach the monthly fee.

5689436, Aug 01, 2018

Amazing app

I lobe green dot bank app and the card it was super easy to sign up and took just a week to start getting my checks on my card. ASAP direct deposit allows you to email yourself or employer your account and routing number. With one simple click I was able to get it setup up and that very next check loaded on to my card. I didn’t even have to wait for my card to get here to set up direct deposit it just allowed me to see my info and then my card arrived fast. It took two seconds to register my card on the app so I could use it anywhere. I don’t like carrying cash so I always opt for a card. I choose this card because of how easy it is to use. It is compatible with Apple Pay which is very handy for me personally. Earn cash back for purchases I even earned cash back for paying my Netflix bill. The best card I have had. I get paid before anyone else. As soon as they get it you get it. I use my card for everything and in doing so waived my monthly fee. Great customer service and always you to earn 3% interest for moving money into your savings which is easy to do and free. Very happy I decided to get this card.

Brezzeebrie, Dec 18, 2019

Awful

I cant stress how much I hate green dot. I bout one of their refillable cards from walgreens with $70 because i needed to purchase something for $50 online. Well i wasn’t aware the monthly fee would be deducted away from my account at the start of the month. which is around $7. and ironically i had made a $15 purchase online the day i got the card. so obviously, there wasn’t enough cash now to buy my $50 purchase. I looked at the card and found out how i would refill it. simple. just go to a store, hand the card over, u have to put over $20 in to refill (bc of their policy) and +$5 for refill fee. One of the places that green dots website said i could do this was walgreens. it didn’t work. the walgreens manager recommended i call the number on the card. i did, followed their phone procedures. They ended up saying my card didn’t exist and my identity didn’t back up. I tried cvs. same thing. i tried downloading this stupid app and log in to identify the problem. says my identity didn't exist and that i must log in online. I want to know what’s wrong with my card. On top of all this, i tried recently purchasing something else online and it was declined. but strangely, it worked the first time i made an online purchase. this company doesn’t know what it is doing. i’d like a refund before they do another overly priced monthly fee.

Grubby Gator, May 14, 2020

Used to be better

I’ve used greendot since about 2007. I used to really like them. They had great customer service at that time, it was a great card to use for extra money while traveling. Now it’s terrible. It can’t be used outside the USA. The customer service has really changed for the worse. It’s impossible to speak with an actual person. When you finally get through their hands are tied as to how much help they can actually provide. If you need to speak to a supervisor it’s always a call back, they’re never available to talk when you ask for them. Then they don’t actually call back in the two business days that they say it will take to get a call from a supervisor. I’m still waiting for a call back from a supervisor from 2 years ago! When I got the app and this new card it offered up to $250 back, right as I reached that $250 reward, from the 5% cash back feature, greendot dropped it to $100… I have yet to get an answer as to why they stole the $150 from me. The cash back reward is now capped at $100, even if what you’ve loaded/spent should be more. Now they’re limiting how much you can load onto it each month… The card still has some usefulness to me otherwise I would have given on greendot a long time ago. I recommend not using greendot to begin with.

kijpjv t, Jan 14, 2022

Something about it just feels off.

It all sounds great, looks great, shoot sometimes even works great; but there is just something that leaves you feeling uneasy, like it wouldn’t be a surprise if you open the app to find your account has a $0.00 balance and shows no transactions from the card even though it had been used multiple times that same day. The biggest part has got to be the fact that I transferred 300 dollars onto the csr from another account, the other accounts role in the issue was completed smoothly and easily, however when it came time to check the balance on my green dot card there was none... the transfer was made with the instant transfer option, it has now been four and a half days since the issue first occurred, I have called both services, the sending account shows the transfer, shows it was successful and competed, green dot says there are no pending transfers and that not a single dollar has ever been deposited into the account, oh and it is the correct routing and account numbers. The physical card and subsequent card number were also thoroughly inspected in order to possibly identify the kink in this chain but nothing was found. All signs point to the problem being on green dots end of things

loganconnor7, Dec 20, 2020

Not Worth It

When you try to call the customer service line they state that there highest priority is your account protection, I’ve had to call the dispute department twice this year. I had to make sure that I paid my bills first due to the fact my direct deposit is loaded on this card because they automatically cancel your card and you have to wait 7 business days for a new one. Today I was eventually hung up on after being transferred back and forth, there customer service is TRASH even though is the dispute department that disconnected the call after about 35 minutes. All I wanted to know was if they had some sort of authentication text when a charge is processed and if they do have one sent to me so this won’t happen some much and for that I get hung up on (dispute had NO answers and incompetent to say the least). While filing the dispute, they told me that if I wanted provisional credit I would have to mail a letter to the dispute department about the dispute that they are disputing on my half due to there HORRIBLE EXCUSE FOR PROTECTION, Green Dot’s security is a JOKE!!! IF you don’t want your hard earned money to be safe, DO NOT GET THIS CARD. They lore you in with the cash back and the two day faster direct deposit but if your money gets stolen and there only recourse is sending you a new one after 7 business days, is it really worth it? NO!!!!

MoCA_38, Dec 12, 2021

Green Dot is AWESOME!!!

I’ve had Green Dot for over 9 years and I love it. I get my direct deposit on it and as long as you get over $1000 direct deposit or make a certain amount of purchases the monthly fee is waived. I like the fact how we have that option. I have had issues with getting a hold of customer service but the good out weight the bad. That is why I kept it at 5 stars. I recently had someone get my card information and charger over $100 before I was able to catch on. I was having a hard time talking to a representative but was able to submit an form online. Green Dot was so good in returning all my money and issuing me a new card. Over all I trust Green Dot, my boyfriend and sister use it as well. I love how you are able to send money to people who have green dot and even pay bills. They will send a check on your behalf to whatever bill company you are trying to pay. Money is taken out right away and pends for a few days just like it would for a regular bank. I have NEVER had any other probs like everyone else is claiming. If I have cash one me and need to add funds I like how I can go to 7 eleven, Walmart, etc to load it for a small fee. Overall I am please with Green Dot and how it’s worked for me. I def recommend this to anyone. I have the regular gold one.

Nnessie, Jun 04, 2020

I’m done

I got tired of not being able to contact anyone, being told I’ll get my money sooner but that’s also a lie and app issues almost daily (so many more issues). Under the recommendation of a few friends I signed up for a Chime. If you can and willing; you all should do the same.Update: less than 12 hours later. I receive a check. A big one that helps pay rent because you know pandemic. I cannot even deposit it on the app!!! There wa no capture button nor did it automatically take the photo. And yes I’m in the latest update. I called and no one could help me and told me to call back. And I basically told them what if it doesn’t get fixed tomorrow then they decided to raise a ticket. Why didn’t you think of that solution before? Also I had asked about a deposit because I had received an email from green dot that someone was trying to deposit in my account but because of information got returned from the merchant. Problem is we can’t get a hold of unemployment. I asked them who it was and with even trying not skipping a beat she goes “I don’t know.” I’m literally waiting for a lump sum payment, a large one and you aren’t going to even try but continue to say sorry. To the point that i asked to stop saying sorry because she was making me agitated. This is why I’m leaving. Cannot wait to join Chime.

nonamezplz, May 26, 2020

0 Stars

I Had recently made an account with green dot . I received a replacement card because the first one never came !!! I saw on the card it said Easy activation so I logged into my account to activate the card. I went out to eat and it got declined I then went to the grocery store it said unauthorized. I tried to contact them via chat and it was terrible they told me to look on the back of my card for a number to call which it doesn’t have a number. They then provided me a number and I called the First Lady was so confused and I got transferred to someone else. She tells me I have two accounts and the new card I received wasn’t linked to the account I just put money in !!! WHAT ?! Maybe if you guys had a way for people to see Which card number they have on their account they wouldn’t make mistake as to putting money in that account . I wasn’t aware of me having two accounts because this was the ONLY card I received. I then asked how can I take my money out because I don’t want the bank anymore I just got it and it’s already problems . She tells me I would have to wait for a replacement card in 9 days but as a courtesy she would have it expedited to me for 5 days like that makes a difference . This bank is so inconvenient and complicated . All I want is my money that I went to go deposit not knowing this was the correct card linked to it !! NEVER AGAIN !

Roshawna Baker, Sep 06, 2020

Awful

This has been the worst experience. I purchased the visa reloadable card and put $50 on it. Got home to set it up. I downloaded the app. Set up the card and entered all my info. Hesitantly added my social. Not sure why that is even needed. Then it told me that it could not verify my identity even though the info I put was correct. It said that since it couldn’t verify my identity that I would not receive a card in the mail and I can not reload this card. So I was asked to log in. The app keeps telling me I have to go to the website to log in. I tried several times and the sign in button would not work. Finally was able to sign in and I can see my balance but I can not find where I can fix the identity problem. It still will not let me log in on the app. So I tried to email green dot to try to get some help and then received a “ we are unable to process your request at this time. Please login and try again.” I haven’t even had the chance to use it but I can already say I am over it. I will never try this card again!! The website has the worst user friendly set up and has very little options as to what you can do. I hope that they will maybe reply to me this way so I can get this figured out or at least help someone to not make the same mistake!!

Sdarling12345, Oct 23, 2021

Description

Enjoy a range of features across our collection of Green Dot cards including: • Get your pay up to 2 days early and government benefits up to 4 days early with early direct deposit¹ • Send money & pay bills™² • Deposit cash using the app³ • Enjoy no minimum balance requirement Additional features available across select Green Dot cards: • Access a free ATM network. Limits apply⁷ • Overdraft protection up to $200 with opt-in & eligible direct deposit⁴ • Earn 2% cash back on online and mobile purchases⁵ • Save up money in the Green Dot High-Yield Savings Account and earn 2% annual interest (APY) on money in savings – 20X higher than the national average, up to a $10,000 balance!⁶ Easily manage any Green Dot Bank account at any time. This app allows you to… • Register/activate a new card • View balance and transaction history and see other account information • Lock/Unlock feature • Deposit checks from your mobile phone • Works with mobile payment options including Apple Pay • Set up account alerts • Access chat customer support Want to know more?

Visit GreenDot.com today. Not a gift card. Must be 18 or older to purchase. Activation requires online access, mobile number and identity verification (including SSN) to open an account and access all features. Activated, personalized card required to access some features. ¹ Direct Deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. ² Active personalized card required. Limits apply. ³ Limits may apply. ⁴ Activated, chip-enabled debit card, eligible direct deposit and opt-in required. $15 fee may apply to each eligible purchase transaction that brings your account negative. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid the fee. We require immediate payment of each overdraft and overdraft fee. Overdrafts paid at our discretion, and we do not guarantee that we will authorize and pay any transaction. Overdraft protection is only available on Demand Deposit Accounts. ⁵ Cash back is earned on qualifying online and mobile purchases. Cash back cannot be used for purchases or cash withdrawals until redeemed. Claim the cash back every 12 months of use and your account being in good standing. ⁶ Interest is paid annually on the average daily balance savings of the prior 365 days, up to a maximum average daily balance of $10,000 and if the account is in good standing. Fees on your primary deposit account may reduce earnings on your savings account. 2.00% Annual Percentage Yield (APY) as of October 2021. APY may change before or after you open an account. See Account Agreement at GreenDot.com for terms and conditions. ⁷ See app for free ATM locations. 4 free withdrawals per calendar month, $3.00 per withdrawal thereafter. $3 for out-of-network withdrawals and $.50 for balance inquiries, plus whatever the ATM owner may charge. Limits apply. Cards issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. © 2022 Green Dot Bank, Member FDIC, Green Dot Corporation NMLS ID 914924. Technology Privacy Statement: https://m2.greendot.com/app/help/legal/techprivacy Terms of Use: https://m2.greendot.com/legal/tos