Verizon One Talk

Name: Verizon One Talk
Rating: 4.17658 (7934 reviews)

Business

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Verizon One Talk

Business

4.2

7.9K ratings

Age Rating

17+

Seller

Verizon Wireless

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User Reviews for Verizon One Talk

Unstable

If you’re planning on using this app for business, you may want to reconsider for now. The app works perfect 70% of the time. Unfortunately when you’re using this for business, the other 30% can be very costly.The issues are on both the phone and messaging. My software tracks all calls through my One Talk desk phone. I check the missed calls list everyday due to this app. There’s typically several calls that went through to the desk phone, but never make it to the app. On the message side, I will see a notification of a new message on my phone when it’s locked, but then I unlock the phone and go to the app and nothing is there. They will generally show up several hours later. I get “messages disabled, tap to try again”, which is ineffective. Most of the time, I can retrieve the message by cycling the phone on/off or switching between WiFi and cell data. This is all very frustrating as a business owner on the road a lot. I have re downloaded the app at least 20+ times hoping to correct these issues, but no luck.I’ve been using the app since Oct 18 and haven’t seen any improvement. It’s a great concept by Verizon, but extremely poor development. For now it’s a 1 star due to the substantial cost I incur from lost or late communication.

gdmatson, Feb 13, 2019

Horrible app/ missed business

I’ve read the reviews on here and you should believe them. This app is absolutely horrible. I’ve missed phone calls, calls won’t connect, doesn’t send notifications for text or voicemail, won’t answer calls, doesn’t show missed calls. I’ve Verizon would be liable for paying for missed business from their lack of support with this app they would probably go bankrupt. I’ve answered calls when they do actually come through only for them to not answer or drop try to call back and it won’t connect or the number DOESNT EVEN SHOW UP in the call log even though I just answered it. App works great if you use the native dialer option but it doesn’t tell you it’s to the business line and if you’re using your personal phone like I am you don’t know wether to answer personally or business. I wouldnt waste your time with this app unless you want to add a line just for business because it’s absolutely useless to use in a personal line.To respond to the developer: you obviously didn’t read my review and were just responding to respond. If I wanted to use the call through I would. But as I said before it’s on my personal line and does not show up as a call coming through from the business. So I’m not going to answer my phone with every call as it was a business line.

gravveblaze, Feb 18, 2023

Verizon App is running my business in the ground for me

I chose to move to Verizon after the south Texas Hurricane because of AT&T tower and communications issues. But I have never been in such a bind with running my company all because I do not have good communication because of the Verizon One Talk app. My calls chime to be delayed. Sometimes even up to 3 days later I will see missed calls appear. I try and try to pick up voice mails after hours later the app shows I have received calls and still I am unable to get my messages because of crashing app. I have spoken to regional manager and he advised the same as the store. They have said very little complaints have come in concerning the app and it is surely my phone. I should delete app. Update any updates needed on my phone then to reinstall the app. I have done and it helps none. I feel the problem is just getting worse. Then after calling again I get told I need to update my phone. That it is too old. I have a 6plus phone. No one said while I’m standing at their counter the day they sold me the service that my phone would not handle the app. More than I can say right now I’m frustrated at the fact that my “no front door” business is failing because I am unable to respect my customers enough to just call them back. I don’t know what will happen from here. Bait something has to change.

Hwy 185 Storage, Jul 17, 2018

Constant Issues

I have the app for the business I work at as I must be available 24/7 for clients. I’ve had continuous issues with this app including but not limited to: dropped calls, missing voicemails, no calls coming through, texting disabled randomly for extended periods of time, the app has even uninstalled and reinstalled itself! I’ve had multiple instances where a client was unable to reach me on a weekend during an emergency because this app was not working properly. I’ve contacted the help desk numerous times to report the issues and request fixes only to be told they see no issues on their end and that I should uninstall and reinstall. I’ve stopped calling for help because it doesn’t help. I’ve resorted to having to uninstall and reinstall the app over and over again just to get it working again when it decides to freeze up. The only reason I am giving it 2 stars is because it is convenient in the few instances it actually does work.

ijnedxvgt, Jan 06, 2022

Good with the please improve!

I wish I could submit screen shots here. It’s improved much over the last 1-2 years. Calls are better and so are messages. I appreciate that I can call to One Talk from my native co tact manager. I also love my staff can help me answer calls and messages when I’m out of town or overly busy. My biggest frustrations Are how I can have 4 and 5 bars of coverage and it will not work. It won’t dial or send a message. You get a pop up “You appear to be offline or have limited connectivity…” Not sure how when everything else works. I also hate when I send out a message that took a lot of time to write and it says something like “message not delivered.” And it’s gone. Totally gone. No option to resend, try again, anything. You have to start from scratch and hope and pray that one goes out. Sometimes I highlight and copy messages just to make sure I don’t have to resend when it messes up. You can have 4-5 bars signal or full wifi and it do that. It of course does it on weak signal, but I don’t understand why on strong. I like the app a lot. It’s better than my old phone and benefits outweigh the cons. Just wish they’d put a little more effort in the details for us power users. Oh and forget video messages, they will not play.

JohnPoltrock, Apr 10, 2023

1 Star is too generous

This is by far the worst decision I've made managing my business. The concept is great, but the application could only be worse if it were to curse at my customers when they call or text. I've given Verizon 2 months of my hard earned money to fail miserably at a service I was getting from a totally FREE app previously. To add insult to injury, I was charged more than $130 over what I was told when I agreed to give it a try. Shame on me for trusting Verizon and not doing my own research. If you click on all versions of the app, you'll see that it has a 1.5 star rating. I just got an email from a customer demanding that I release them from a $30,000 contract ready to start next week, because of "lack of response on our part." I'm beyond frustrated right now. I'm not showing a missed call or message from them all day. I reset my phone, and it shows it from last Wednesday. Right now, I just sent a video to my Verizon rep showing me attempting to open a message and the app continually just crashing. I explained that the recent app update has just made an already terrible system even worse. The response I got was that I am the only person they have ever had complain or have issues. I mean, seriously? Has America become so lazy that people think they can lie about anything and you won't do your own research? This is how a "valued customer" for almost 2 decades gets treated.

KBC49, Aug 14, 2017

Avoid at all cost!

This app is terrible. I didn’t believe the reviews and I wish I would have! I was led to believe it would be the answer I was looking for. One phone, multiple numbers, with the ability to text, call, etc. I have had nothing but problems since the day I installed the app. I have had to uninstall and reinstall the app several times but it hasn’t corrected the issues. I have spoken with several One Talk Representatives and I get the same answer, “nothing is wrong.” How can nothing be wrong when I constantly have dropped calls and can’t call the person back for a couple of minutes because it won’t connect. The messaging is disabled so I have to close and reopen the app for it to allow me to send a text. It won’t disconnect the call so I have to close the app to disconnect. And it won’t alert me when I have a voicemail so I have to call in several times a day and waste my time going through the prompts. My regular phone service has never dropped a call or had any of the issues One Talk has. I can sit in the same location without moving and One Talk will drop my call but my regular service is perfectly fine. Explain that one. I have been a Verizon customer since they started up in my area. This is the worst experience I’ve ever had. I’m rethinking who my provider should be. You would think with a huge company like Verizon they would take more pride into making sure their products work or offer a helpful solution.

lzh09876, Mar 25, 2019

It’s awesome if you want an excuse to not answer calls/texts

I was trying to have a personal and business line on one phone. With a business line I could set to DND while still having a fully functioning iPhone for personal use. This app is awful. Texts don’t come through with any rhyme or reason. Some right away, some a day later. Sometimes the DND doesn’t work. Calls have awful sound quality and drop easily. You can not move from WiFi to cellular data without losing the call. At all. If you are driving, assume you will lose the call. If you MIGHT keep it you have to guarantee you don’t pass an area where you have a remembered WiFi network that you autoconnect to or, yep, you drop the call. Text photos are a joke. Most come through pixelated, disappear after a bit, can’t be opened or downloaded. Group texts are a mess if anyone replies. I will be moving to 2 phones. And I rarely use my business line for calls or texts but the few times it’s been urgent I’ve ended up revealing my private line which now people have saved and started abusing access too. So.... lost purpose there! Can not recommend this app at all. You will regret it

madpugmug, Mar 31, 2019

Terrible service, questionable business decision

I just read the reviews from up to 2 yrs ago. They have the same problems that I have to include the missed calls that never ring but then show up as missed calls. You try to call them back and it won’t connect and drops the call. Also the “you aren’t connected messages.” Calls that come in not being identified as a one talk call( meaning that is a business call). I had this expensive very frustrating service ( if you want to call it a service) since I started my business in Jul of 17 and have had the same problems. The recent up date seems to have made things worse not better. I just went to Verizon and was told that they aren’t trained to deal with One Talk and the only thing He could tell me was to uninstall and reinstall the app and call the support line and spend hours on the phone with them. (I spent about an hour and a half last night on the phone with them last night, going through several reps to and advanced rep only to get disconnected and no call back and I couldn’t call him back because I had no # and didn’t know who I was talking to at that point.)I mentioned that I may need to look for a better service and he said that may be my best option. As many mentioned One Talk wasn’t my best business decision.

mfitv, Aug 04, 2020

Needs Reliability Improvement

My company utilized this for about a year and a half and we dropped it today after several complaints from clients over that time. The only problem I had was the most important. Reliability. My desk phone on WiFi seemed to work seamlessly. However on too many occasions neither cell phone would ring simultaneously as designed/set up. The cell phones would have perfect signal and/or being on WiFi when I’d miss these calls. The worst part is I didn’t know how many calls I’d miss over that time from potential clients but would only know about the phone issues when loyal clients would figure out how to call me directly and complain that my main line would just ring, despite not ringing on my end. My phone would notify me too late that someone tried to call. If your company relies heavily on answering every potential client phone call, get a dedicated on a cellular line, I wouldn’t use onetalk voip. I just added another line and will field all calls until I can find a suitable replacement.

Nicholasmeyer2, May 05, 2021

Description

Verizon One Talk: Voice, video and messaging business solution Your business is constantly evolving, so you need a phone and collaboration solution that can keep up. We have you covered for how you work today and in the future. One Talk is a mobile-first business phone solution built for how you work today, allowing you to connect with customers, employees and others in the office or on-the-go.

Easily manage 50+ business and user features from the Verizon One Talk web portal or mobile app. One Talk includes multiple user device & app options: * Smartphone Native Dialer. Connect mobile employees to the office and customers from their smartphone native keypad— all over the reliable and award-winning Verizon network.  * Desk, conference, and cordless phones. Enhance calling and collaboration with a range of Voice over Internet Protocol (VoIP) phones, including the nation’s first 4G cellular enabled desk phone, and accessories for your office-based employees.  * Mobile App for smartphones and tablets. Enable employees using business-owned or personal smartphones and tablets (including other carrier devices) to access One Talk features from a single number.  * BlueJeans Meetings. Dolby Voice and HD video collaboration integrated for a seamless user experience.  * Side View business app integrations. Side View can conveniently display caller information including recent emails, past and upcoming meeting events and CRM account information.  * Desktop App for computers. Easily make and receive voice/ video calls and SMS/text messages on your computer (PC or Mac®), similar to using your smartphone.  One Talk has 50+ powerful features to enhance communications, providing: * Anywhere calling. Provide flexibility and a better calling experience with business-grade features like Caller ID and Simultaneous Ring.  * Easy collaboration. Boost your employees’ ability to collaborate more effectively with messaging (chat, SMS and IM) and video conferencing from BlueJeans by Verizon on a single unified app.  * Engaging customer experience. Connect callers to the people they need with features like Auto Receptionist, Hunt Groups and more.  Get started: 1. Subscribe to the Verizon One Talk service 2. Install the One Talk app. Enter your One Talk phone number. Request PIN 3. An email will be sent to the email associated with your number with an activation PIN. Enter your PIN and complete setup 4. Start using the One Talk App for calling, video and messaging. One Talk Terms and Conditions Apply. See OneTalk.com for more information.