QuickBooks GoPayment POS

Name: QuickBooks GoPayment POS
Rating: 4.81669 (6050 reviews)

Business

View in App Store

QuickBooks GoPayment POS

Business

4.8

6.1K ratings

Age Rating

Seller

Intuit Inc.

View in App Store

Price Intelligence:

Average for the Business category The most popular in-app price for the app

Grow your in-app revenue

while we take care of your subscription management.
Mobile SDK by Qonversion.

Learn more

Price Intelligence based on:

213,534

apps aggregated

8,172,290

in-app prices defined

main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Business category, $, by region

Build, analyze, and grow in-app subscriptions

with the most powerful mobile SDK for subscriptions

Explore

User Reviews for QuickBooks GoPayment POS

New Bluetooth magstrip chip reader not working on my new iPhone 11

Just received my new Bluetooth magstrip chip reader but when trying to connect gives me error saying my device is not compatible need to upgrade device. I have a iPhone 11 and that is pretty new device. Only thing newer then that is iPhone 12 that just came out. Also it works fine on my iPad Air 2 without issue and my iPad is 4 year plus old technology so can not be my iPhone 11. Please fix the issue. ThanksUpdate: received an email from the developer from the quickbook team name Jay. Gave me direction on connecting my BT magstrip/chip reader. Had to goto setting and privacy and Bluetooth then turn on the tab for the app and then it would allow me to add it. So now no more error and works fine. Thanks Jay.

AppReviewStar, Nov 07, 2020

GoPayment crashes but allows transactions...

I had an issue after using the app for 3-4 years where I could not get a transaction to process despite the fact that there was a good connection. I waited until the next day and still had similar issues. Finally had to go to Merchant Center on the web to process. Even there, I had issues. Come to find out that the original transaction had gone through. Long story short, I had to pay bank fees for the transaction 3 times. Once for the original transaction, one for the second transaction, and one to reverse the second transaction. These charges are irreversible per Intuit despite the fact that it was their software that caused the issue. I will be moving on to another product that I hope will work better than this particular product. Beware using this product as it is a money pit for you and a money generator for them.

Bad App in the West, Sep 01, 2018

Holding out hope

I recently opened a salon loft where I rent a space and this was the program they have a contract with. Everything was working seamlessly until I had my accountant link her account with mine so she could handle my books. That’s when it went all down hill. I lost all my previous recipes and inventory and the only answers we got from quickbooks customer service (after 2 hours on the phone) was to screen shot all of my info so we could MANUALLY enter everything all over again. Fine. Only was a months worth of receipts. Next issue was I went to check out a client and my whole app had changed. No longer a tip option. No longer a way for me to turn on the sales tax as previously available. Call customer service and they have never seen this happen to the GoPayment app. Go figure I get to be the case that tests their product to the max. So 3 hours on the phone, sending screen shots while I’m working on clients. To end up with no solution and they have to have their team look into it on Monday. So far it has screwed up how simple it was to check out clients let alone the hundreds of products I have to re enter. I HOPE they can fix this because I was loving the app. But I fear I might have to look into other options and something that can actually sync with an appointment booking app.

Bahbahwho, Mar 25, 2018

Go payments does not interact w qb’s??

We use go payments app at our business .. I just notice (duh ). That when we do a sales receipt w the app (go payments ) I can see it on my app on iPhone however (no sales receipt #).. then have to go on my desktop w online to create a receipt so it can be counted w my sales.. ???? How is this ?? I do not have the info to see anything about the sales ( like description of sales etc..) so I go payment w q.b to import and make a receipt.... why?? Why can the go payment app or info generate the sales as in the app on phone ?? Too much go back and forth w this quick books stuff.. we have use quick book for 7 years and is the worst app// online account info software ever!!! I call and even got a kelly person (after I call and complained to BBB )from the corporate headquarters to solve some issues with the credit card display error .. still not working correctly she hasn’t called me over a month and now the merchant service of intuit is messing up ... crazy crazy.. not a good software and the customer service reads from a book w no solution when one spends hours on the phone w them ... like I said now the merchant service is charging twice or declines a cards the like minutes the cards is expected!!!! I call after 2 hours ( nice girl Tried ) she sent a trouble shooting information so we can do it!!! Really!!!:(. The BBB and the Merchant compliance people are going to hear my voice my complaints..

Butterflygirl1240, Nov 28, 2017

New bluetooth reader is terrible!

I have LOVED gopayment! It’s been wonderful for my business. Reliable, easy to use, and integrates with my quickbooks account. They just released new bluetooth readers. I am hard on my readers and my plug in readers are on the brink of falling apart since I dropped it several times. I also frequently misplace them, so I like to have plenty of readers on hand in my various offices. I recently ordered two more readers, expecting what I usually get (plug in chip reader). Instead I got the bluetooth readers, I thought, cool, something new. They are huge and annoying to have to carry around instead of easily plugging in and moving with my ipad. They had NO instructions. NO mention of them on the website with instructions. I kind of figured out how to use them myself (although the app has the picture of the stripe to insert the credit card on the opposite side!). The problem: IT DOESNT HOLD A CHARGE! I called and they said this is normal to hold a charge for ONE HOUR. That means I would have to keep it plugged into a wall socket the whole time. That is unreasonable and doesn’t work for my business. I may need to change processing companies just because of their RIDICULOUS CHIP READER! I have been with quickbooks for YEARS. UGGGH!

deedeestar32, Dec 07, 2017

Would be perfect if...

I wish there was a way to link payments on the GoPayment app to existing invoices in Quickbooks because that’s the ONLY reason I downloaded the app & got the card reader. My business deals 100% in invoices, and I thought this would allow me to take payments from customers to put toward their invoices, but it does not. It automatically creates sales receipts that you cannot link to their open invoices as payments. I spoke to support and they confirmed, no you cannot link sales receipts to open invoices. They suggested I delete the sales receipt and enter the payment manually. I wish that the QB website & app description would have made it clear that this was not a system for receiving payments on existing invoices— it’s only for creating new sales receipts & taking payment on said sales receipts. I’m frustrated that this is not what I needed even though I was led to believe that it would be. Apart from not doing the one thing that I wanted it to, the rest of the app works fine. Card reader doesn’t seem to have any issues working properly. The payment I received via GoPayment showed up in Quickbooks almost immediately (even if it was a sales receipt instead of a payment like I would have preferred).

ecwhitman, Jun 19, 2018

Actual rating is negative stars

Scan card? Yeah right. All you get is an authentication error over and over again forcing you to manually key in the card info. I’ve kept the app up to date and still doesn’t work with iPhone 7 plus. Customer support is an option if your willing to sit on hold for at least an hour. Don’t get your hopes up though, as Inuit experts are like Apple experts. No matter what you say they fall back to reset, reset, reset. If the men and women answering the phones are experts, my weiner dog is Einstein. And by chance the scan works the next problem begins. Cannot create customer, if the problem persists more than 24 hours contact customer support. Well every 3rd or 4th transaction pops that message up. Weird thing is that they are already customers. In closing, you get what you pay for. And end up paying more because your the only person on the planet having the before mentioned issues. If you want to be talked to in a condescending way heavily accented Indian man named Johnny sign up.

Jcobesy, Nov 19, 2017

No customer service

Downloaded the app, purchased a card reader, setup an account. Found out there’s a 3-5 day review process after the fact. Emails returned very slowly with each exchange (multiple days apart). After 3 weeks no solution or customer service contact info, which was specifically requested after the 2nd generic email reply. Finally found a customer service number after a lot of digging on the website to return the card reader because they rejected my account application. “Experiencing larger than average call volume” which has happened every one of the 5 times I’ve called them for other services in the past. On hold for 20 mins, customer service couldn’t find my transaction “doesn’t look like you were charged”. Did some digging into my bank account, definitely was. Now I’m on hold going on 15 mins for the second time in a week. I setup square and ordered a reader in less than 5 mins without a single issue.

JKMusic25, Mar 05, 2018

New card reader

While the look, feel and weight of the new black reader is great, it doesn’t connect to either my iPhone 13 or Onn 10.1” gen 2 tablet. iPhone says unable to pair in pre prod environment and tablet thinks it’s a phone. Will review rating if starts working.Update* been trying to get this resolved, spent 10+ hrs over the phone as well as countless hours live chatting. No body can seem to help for replacement or return in a 6 month timeline. I’ve never been able to get this reader to connect to any device. Even though I have my case number, merchant ID and have “verified” my self countless times I often get somehow “disconnected” after being on the phone for 30+ min and they choose to not call back when they have my number on the account. I’m at the point that I’m over trying which is sad, especially for the amount of money that has gone to the intuit through myself in monthly and transaction fees. I’ll pay bigger rates with a company that actually cares about their customers. Also going to report fraud for advertising that it works for iPhone because well it doesn’t. Look at other reviews from most recent before considering this nightmare of an option.

Sanderson2544, Apr 08, 2022

Owner

We used this payment application for five years and increasingly received chargebacks for our services. The first few years we would submit the proof of service and receive our money, and the last couple years we would start to see the money never be reapproved. I spoke to Intuit about this problem and they were not interested in helping in any way. They said it is all up to the bank for the card holder and they did not have any obligation to fight for their customers or even communicate the process as it took place. They are allowing cardholders to steal money from our business. One of the chargebacks ultimately cost $600 because the bank claimed the proof supplied was “not legible”. Intuit did not make any attempt to inform me of this or correct as it happened. I have never written a review about anything. The magnitude of apathy of intuit and this system is outrageous. They were accessories to the theft committed by these cardholders. SincerelySteve

Vtguapo, May 16, 2019

Description

QuickBooks GoPayment is a free mobile point of sale app that allows you to take payments on the go. Using GoPayment is easy - just sign up with your QuickBooks, TurboTax or Mint account information or create an account to get started. With our Bluetooth enabled mobile card reader you can accept chip and contactless debit and credit cards, along with Apple Pay, Google Pay and Samsung Pay.

Even without the reader you can use the mobile app to take all payment types - cash, check, or card - to track each sale transaction. Start accepting payments right away with no upfront costs or hidden fees - just pay 2.4% + $0.25 per card transaction. Easily accept mobile payments on goods, services and invoices - anytime, anywhere. Transactions automatically reconcile with QuickBooks for hassle-free bookkeeping. The reader accepts Visa, MasterCard, Discover, and American Express debit and credit cards. GoPayment is made by Intuit, the maker of QuickBooks, TurboTax, and Mint. Your privacy is important to us, learn more about how Intuit protects your data. Privacy Link: https://security.intuit.com/index.php/privacy Developer Website: https://quickbooks.intuit.com/payments/mobile-payments/ Order A Card Reader: https://quickbooks.intuit.com/payments/readers/ Terms, conditions, pricing, features, service and support are subject to change without notice. To see all available mobile readers, or to purchase additional devices go here: https://quickbooks.intuit.com/payments/readers/