Verizon Visa® Card
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User Reviews for Verizon Visa® Card
New Card
My wife and I decided we would investigate cards with rewards. We really only needed one card, so we were being somewhat picky. Just about the time we decided on a specific card, we read reviews about some of the challenges or cons of navigating the rewards process. Then one day we noticed an ad on our wireless app. The rewards were straightforward if you use them toward your wireless bill. Since we have a Verizon, the rewards were a no-brainer. Why not get rewards that will lower our cell phone bill without all the fine print and games played by other companies. First of all the cards themselves are cool. They are metal and allow for contactless transactions. The App is awesome. When I make a transaction, I get a notification instantly. Paying bills with the app is simple and easy. You can store checking on a secure sight when I want to pay it. I don’t need to enter other card information. I can set up one time payments or automatic transfers…my choiceI’m glad we were patient. Absolutely love it!
Good app, simple, fairly easy to use
So don’t get me wrong on these ⭐️’s.. this app is great for seeing your statements, how much you owe, and making as well as setting up automatic payments.The only reason I gave it 3 ⭐️’s, other than being able to pay, browse statements, check remaining spending limit and check transactions, that’s all you can do. It’s not set up like an actual bank app where you can request for a credit increase or decrease, chat with a rep right then and there, and most importantly you can’t get a pin nothing to get a cash withdrawal so that’s the only reason for the 3 ⭐️’s. Haven’t had problems with crashing or none of that stuff, overall it’s a great simple easy to use app to keep up with your card! 😊
This card is annoying
I like this card but the issue with this is that they don’t seem to fulfill payments quick enough. I’ve decided to make this card my primary use leaving behind the debit card for the benefits but I find it quite annoying after paying an initial say $500 thereafter because you’re paying in lump sum they hold any payments after for id say about 1-2 weeks before the amount is reflected in your account. You’ll get a notification stating that your payment went through but when you look at the app it doesn’t reflect the payment it’s sooo annoying. I have a capital one credit card and I like how their app shows the available balance go up right after making a payment and even if you pay a huge load some off they don’t take nearly as long to reflect on your account as the Verizon visa. Making it a bad option to consider making a primary everyday use for personal and/or business use on top of this most of the time about 99% of the time I can log into my account without having to do Face ID just by clicking my account and it’s already loading which is an issue if you don’t want anyone accessing your account and seeing what you spend your money on or seeing available balance and what not. Please address and fix these issues.
Love the idea, could be implemented better
I love the idea of a Verizon credit card to which the rewards you can use right on your bill.. however, the latest version of the app could use some tweaking. For instance, you’re taken to a “Home” page which is essentially useless. The menu has a “manage cards” section (to my knowledge they only offer one credit card), and a Redeem Rewards menu option which just directs you to the main Verizon app. It feels like they’re trying to justify the need for an app by filing it up. All they really need (and should implement for better ux design IMO) is right when you launch the app you’re taken to the login page and Face ID automatically scans you in just like many credit card apps. From there, you have everything you need (Make a Payment, transaction history, reward details). It would really streamline the process. Oh, and for some reason payments disappear in the activity section when it comes closer to the payment actually processing which is confusing, and you’re not able to make a payment more than the total amount .. which is often useful when you’re wanting to pay for transactions you just made but are still in that processing period.
Payment Lag
This is a common “beef” I have with both Synchrony Bank credit card accounts I use … payments made through the app get lost in “limbo” for days between the time they’re made in the app and the date of posting. A payment shows as “pending” in transactions as soon as it’s made - then, it disappears until posted to the account a day or so later. I have no problems with the delay, but it’s happened a couple times now while clearing my credit card balances at bill-paying time that I notice a balance is on the card, pay it, only to discover I did it already and now have a credit balance on the account. Why can’t payments stay on the “pending” list until posting, just like charges? My other cards have that figured out. Love you guys, but am tired of “loaning” you money every couple months because your app makes my payments disappear!
Has potential, but major issue
This app seriously has potential to be a great app. I love the simplicity and organization of it, for the most part. For example, I love how my transaction history is organized by each cycle. This is a breath of fresh air from another banking app I used before that would just display all my transactions, even from months prior, into one long list. However, for some reason, the app’s tabs are located on the top; NOT the bottom. This is such a bizarre decision, especially since the My Verizon app has the tabs properly on the bottom. What makes this app really bad is the lack of on device privacy/security options. You would think that for a financial app they would make it a priority. Can you believe that even if you log out of the app, every time you open it again, it will immediately still show some of your recent transaction history, as well as your current balance? This makes NO sense! If someone logs out of a website, service, or app, it should just show the login screen! Never in my life have I used an online service where being logged out still showed you some of your account information!!!Finally, I would really appreciate it if this app supported Dark Mode. Although... I’ve tried other banking apps; for some reason I haven’t found any that support this.
Auto payment quirks
We initially set up auto payments through the app, but after the first auto payment went through, we decided that we wanted more control over when the payment was made. Auto pay will only pay on the day it’s due. It doesn’t let you choose a sooner date. After canceling auto payments through the app, we got an email several weeks later saying that our next auto payment was coming out soon, but on the app, it shows no auto payments scheduled. I called the company, and auto payments are still scheduled, but my husband will have to call to cancel them because he is the primary account holder. We shouldn’t have to call at all since we already canceled it through the app weeks ago. Ugh…. That’s a pretty major app glitch that needs addressing.
Worst in breed
Doesn't show payments that have been processed. Well, usually it doesn't. I had one payment show up for a while before it then disappeared, only to reappear a few days later. This is very confusing, and I almost double-paid a time or two until I learned I just have to wait three or four days. I also now check my email because I do get an email confirming the payment I made through the app even though the app seems unaware. It's like the guy from Memento wrote a credit card app. Also, it shows transactions that have been reversed. Well, sometimes it does. For some reversed transactions. When a transaction gets reversed, at first it looks like a duplicate charge with nothing to indicate it's a credit: no minus sign, no CR, no parens around the number. Nothing. Once the reversal is processed, the original charge and the reversal both disappear, though sometimes one of the original charges may reappear for a while, but when you call, the customer service rep can't see what the app is showing, only some other view that's different from what the app shows. Makes it hard to have a productive conversation. Seriously, you aren't the first people to have a credit card app. It's okay to peek at the others to see what they do and try to copy them. I'm a developer myself, and this is just embarrassing. I like the rewards, so I'm keeping the card for now in spite of the incredibly lame app.
Frustrated with the integration of phone and internet billing!
I love the Verizon mobile and internet service. I have great connections and am confident about calling, texting, and obtaining the fastest results. I have been frustrated when using the rewards feature of the Verizon credit card and phone app. Both apps say “use rewards”, but when I select that option I am taken to a page explaining what I can spend the reward on and not how to redeem it. I keep going round and round never being able to redeem my reward and apply it to my credit card bill. I also wish my credit card, mobile bill, and Fios information were all in a single app and not three separate apps.
Works okay
Very marginal app. I have several credit cards and banking apps and this app is the least of them. But is consistent with this banks approach towards customer services. I definitely feel like they believe customers are a necessary evil to be contended with and not an opportunity to add value to the lives of people; their customers. I assume this sums up the experience of the employees in relationship to their management. Experiences like this are seldom isolated to the customer experience but pandemic to and reflective of the company ethos. But back to the app … Seems like it dead ends where it should provide more navigation and information. I can usually get my payments entered okay.
Description
The Verizon Visa Card® app helps you manage your Verizon Visa credit card on the go. Review your balances, rewards and transactions—all from your mobile device. The Verizon Visa Card® app lets you: • Review your balance and pay your bill • Set up and manage autopay, so your bill payments are always on time • Check your available Verizon Dollars • Track your spending • Get alerts about your account activity.
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