Housecall Pro

Name: Housecall Pro
Rating: 4.5467 (8822 reviews)

Business

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Housecall Pro

Business

4.5

8.8K ratings

Age Rating

Seller

Codefied Inc.

In-App Purchases

$39.99 – $169.99

View in App Store

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User Reviews for Housecall Pro

Good App but.....

I really like the App and it does make things a lot easier for the most part. Some issues I have are a complete lack of phone support, they use a chat feature to communicate about issues and problems and it is extremely slow. I spent the better part of an hour trying to resolve an issue about Quickbooks integration and Sales tax error codes and still did not get my issue resolved and still haven’t and I have over a hundred errors that I try to resolve and once I do that, 60 more pop up because the sales tax issue isn’t resolved. I don’t have time to read all the articles they send me or watch all of the videos. Poor poor customer support. I wish they had a feature for route optimization. As it is I enter the customer into HCP and then I have to copy and paste the address into a different app so I can route my employees efficiently. There are so many things I like, entering preset job costs is easy and makes everything quicker. I love the ability to have the customer pay right on the app and the money is deposited the second day. My employees love the tip feature that pops up with every sale.I give it only 4 stars only because of the customer support. I believe and hope that soon they will have route optimization. Other than customer support it’s a great app.

$$moneymaker, Oct 19, 2019

Not seeing any of my February billing in my app

I had been very happy with the service for a yr until my billing and invoices stop showing up all together for February. I’ve been bounced around tech support over and over for two weeks with no resolution. It’s sad because again I’d been happy up until this point. Another thing that was very alarming is that all my 500 + invoices I’d done in the app over a yr need to be manually corrected because I didn’t schedule the client first in the app. You’d think someone maybe my sales rep would have called or emailed me to indicate that needs to be done so that their system runs correctly maybe at 20 or 40 invoices deep. You would also think that you could just write an invoice with out scheduling someone as I’m an emergency service tech and take calls on the fly. Again this goes back to customer service. I think I’m going to ditch this and go somewhere else. Hate to do it!

1 pat fan, Feb 15, 2020

Still needs improvements

We are integrated so we can’t change now - HOWEVER half of what I was sold is true. You DO NOT have an account manager. That’s a flat out LIE. The merchant fees are INSANE - upwards of about 7% is taken from every sale - which is ABSURD; and they will you it’s 3.99% and plus this and plus that- it’s 7% bottom line!!! Oh and don’t think your bank will match what you think you’re earning it doesn’t add up - plus it takes days and days to get your money funded- or pay more for instant deposit which has never worked and still fees galore. You have to input EVERY SINGLE service. There’s no offer to set up reoccurring - needs fixing ASAP! Also they will tell you it imports to Quickbooks/ it doesn’t “yet”. I assure you, you’ll get the run around. Here’s my positives- the scheduling is relatively easy, clients like the ability to be invoiced ( some you have to hunt down for days, months) and you can gps to a location easily. I hope sales and actual product development meet in the middle and SOON. For $150 month plus 7% it’s a really expensive calendar!

Fireflyee, Aug 21, 2019

Housecalls Pro App, Software and Support.

Being a new business owner on the complete opposite spectrum of the type of plumbing x xx ok’ing from 15 years or commercial new construction plumbing being on a job site and now to the service side of residential my years of experience in learning how to do good quality plumbing work for a reputable company helped a ton with being able to picture what is going on and now being the one who is behind the scenes getting us work and learning how to run a legitimate business, pay taxes, insurance, customers, using a computer that I actually have to put the input into but I will say that hcp has been extremely helpful and I’m still just learning but it’s extremely helpful and easy to understand for me which saves me time and I am just really pleased. I can’t wait until I have the time to learn more about all of the options the app offers and love the ones I have been using so far and have had excellent customer service as well! Thanks hcp! 10 stars!

JS512Atx, Sep 03, 2020

Best Service Management Platform

I love it.. i do everything on it.. scheduling, payments (pushes to quickbooks).. the only problem I’ve had is it sometimes didn’t push the payment or invoice to quickbooks but it was my fault for putting certain characters in the line items like / () ; as soon as I learned that, I haven’t had any problems... and their support staff is really great I do absolutely everything on my phone.. I had to log onto the computer a few times to set up certain things... It’s also really great for getting reviews.. you link it to your google business page and Facebook and after the job is invoiced/ paid, they automatically send another email or text if it doesn’t have Their email asking how the service was with a star rating they can just click right there on the 5 stars and be done, or they have the option to write something in it’s super dumb easy quick for the customer to give a review... one other thing you can set up; after the job is done, you can choose how long weeks months days whatever for a postcard to be sent out with whatever you want to say on it. You set it up once and never think about it again.. the whole thing is pretty sweet.

Jutmastaflex, Oct 11, 2020

Horrible Service.

I would not recommend this at all. The customer is ridiculous. Stripe is who they use for credit card processing and it’s just a pain. Wait 10 days for the first payment? No problem. Tell me you’re not gonna give me my money cause they need every single detail about my service? Big problem I guess. I painted for a guy. He paid me and they said they would not process the funds unless I provided them with insurance, contractors license and more. I asked them. Do I need to be a contractor to use this service as I am a self proprietor. I was using it for small jobs in OK where you don’t need a contractors license for paint or drywall. If all this was required I should have been fully informed before they started taking my monthly payments. I used them for a few months and the first credit card transaction I make it was nothing but a hassle. NOW HERES THE BEST PART!!!!!Now they have refunded the money to the customer so I have to go bother the customer again and tell him what happened so I can get another payment out of him while I wait 3 days for the money to go back on his card so I can just use square and get it with no hassle. I’m so mad right now I could probably light my breath on fire. Inform your customer if it really is a REQUIREMENT.

kratos5801987, Nov 14, 2019

Almost there!

I’ve been using HCP for almost 3 years now and with every update some bugs get fixed and some things get added but one thing that has yet to get fixed or worked out is the 3 different views from either; cell phone, desktop and iPad/tablet. I own a stone restoration company so I don’t have a fancy office with secretary’s doing everything so it’s hard enough running a company...now add in doing all the jobs, doing the estimates and all the other back of the house stuff! Convenience is what HCP pitched...”run your company and employees from your mobile device” - that right there had me sold! It wasn’t until my phone died and I grabbed my iPad that I realized there are 3 different views depending what device your on. It’s really frustrating that in order to get all that HCP has to offer you should view it from a desktop because not all of us service business have the luxury to sit and work from a desktop. Overall it’s a good program with kinks that need to be worked out and it would be great if they maybe added a better customer support because calling customer support and leaving a message in hopes someone calls you back, not everything is easy to text/email sometimes it’s just better to speak with someone.

LoGi0116, Sep 23, 2019

So far, so bad.

I’ve been using Joist for over a year now. I want something that does customer management and scheduling, not just estimates and invoices. I heard about Housecall and Markate. I used the free trial on both. I liked the look and feel of Housecall more. It seems more modern, whereas Markate has this Windows 3.1 vibe. However, Markate has been much more functional. It took me hours just to get through the initial setup of Housecall, with it having trouble loading my profile photo and business logo. I’m on LTE and using the latest $1200 iPhone. I tried reinstalling Housecall and had the same issue. Finally I got through the initial setup only to find that the app has other issues. I try to add a customer from my address book and can only do so if I scroll down the list, the search by name option will find a customer but then won’t let me select and add them. Then I somehow added one customer twice (why would it allow exact duplicate entries?), and now I can find no way to delete the duplicate. I assume other defects will show themselves soon. Maybe I’ll go back to Markate or a combination of Joist and iPhone calendar. Housecall costs twice as much per month as Markate. And Joist is free.

Matthew A Hester, Mar 08, 2019

It could be great

Update:: left a review a year ago and just now got a reply. The issue I commented on resolved but there are so many other things annoying about this app. Most recently when opened it doesn’t show current work and the app has to be opened and closed. Their solution was to change to list view which will sometimes work but not always. Also the changes to the calendar aren’t helpful and I’ve let them know. This app has so much potential. Recently it has started to show our customers name with some random address that is in another state. Thankfully I know the address but if a new hire was trying to get here it would be pointless to go through the app. Also it’s annoying that when you go into pictures you can’t just go back to the thumbnails but it takes you out to the main screen. It would be nice when you try and look at notes it didn’t do it like you were always trying to edit it. It’s nice we can put so much information in and it’s nice for scheduling.

Onaferryboat, Jul 09, 2021

Used car sales or time share?

I am not sure how to even start this. I tried to setup a trial while we search for an alternative to razorsync. We tried this software a long while ago and wanted to give it another shot. Getting the trial reset has been an exercise in frustration. They call me and ask who they are speaking to and what I am trying to do. I didn’t ask them to call so they pulled my info from my profile. No problem but then you know who you are speaking to. You called me. Then after I explain what I am trying to do they proceed to inform me that someone else needs to call me to explain the sales process. Why would you call me to tell me that someone else has to call me? I feel like I am dealing with a car dealer. Please give me an offer so i can walk back to my manager and pretend to negotiate on your behalf. The best part of all of this is while I am on hold waiting to find out when someone can call me back they are playing a commercial from their COO explains how important it is that your customers like the sales and service of your company because they may not remember much but they will remember how they feel. Here you go COO. I feel like I could not trust your company to provide me and my clients with a great platform because The trial process has been so difficult.

Wain Security, Feb 21, 2020

Description

Housecall Pro is the #1 rated field service management platform built to help run & grow your home services business from the palm of your hand. Save hours a week by going paperless, so you can work on your business, not just for your business. Scheduling and Dispatching • Edit your schedule from desktop or phone • Manage appointments with a drag & drop calendar • Set recurring jobs, assign teams, & schedule arrival windows • Send jobs straight to your techs’ calendars • Update techs with automatic phone notifications • Improve communication with in-app messaging • Attach notes & photos while out in the field Customer Communication • Deliver a 5-star experience • Send job status updates & on-my-way texts • Automatically send text and email reminders & confirmations • Request reviews from your best customers Online Booking • Allow customers to book online through your website, Yelp, or Facebook • Customers can directly book your available time slots Estimates & Invoices • Create, update, & send invoices & estimates from your computer or phone • Automatically email estimates, invoices, & receipts • Customize line items & add services during the job Payment • Accept cash, checks, & debit/credit • Process credit cards quickly through the app • Send text invoices & let your customers pay via phone • Directly deposit funds into your bank account • Close bigger jobs with consumer financing Marketing • Send automatic reminder & thank-you emails • Deliver automated postcards right to customers’ doorsteps GPS Time Tracking • See when your team’s at the job site & avoid miscommunications • Track techs’ locations & schedule them to the closest job QuickBooks Online Integration • Import job history, customers, & price list • Reconcile payments & invoices • Instantly sync job data into QBO Advanced Reporting • Track key data points with customizable reporting widgets • Drive business insights & optimize marketing Admin & Security • Automatically sync data to your secure cloud • Allow admins to track job status from the office • Set employee permissions • Export customer data & job information at any time Housecall Pro has powered up!

Want to learn how our new powerful features can help grow your business? Call us today! Housecall Pro Awards #1 Top PerformerField Service Management Solution by Capterra Top Category Leader for a Field Service Management App by GetApp (3 years in a row) Rated Excellent on Trust Pilot for business services Subscription information: Upgrades to a paid subscription are through an in-app purchase. There are 3 different plans, starting at $49/month, that are flexible to your business’ needs. Payment for the subscription will be charged to your iTunes Account at confirmation of purchase. The subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Your account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. No cancellation of the current subscription is allowed during the active subscription period. Privacy policy: https://housecallpro.com/privacy Terms of use: https://housecallpro.com/terms