Nextiva App

Name: Nextiva App
Rating: 3.5161 (2858 reviews)

Business

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Nextiva App

Business

3.5

2.9K ratings

Age Rating

Seller

Nextiva, Inc.

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User Reviews for Nextiva App

Just a useless dumpster fire all around

I have reviewed Nextiva multiple times w/ 1 star and will continue to do so until this app is developed correctly. Somehow the app was better 3-4 years ago than it is now. This app is a hot mess in every way, shape and form: it boots you out constantly, keypad works 30% of the time, when it does dial out it never actually dials just sits in the abyss. Anyone who calls you won’t hear them ever, when ready to hang up on a slim chance it does work you can’t even hang up on the app you have to slide it up to just reboot it. The other person said it best- I have absolutely no clue how they retain clients especially big companies. I’m a small business and this is just a massive frustration that costs me time and money constantly. I have resorted to just not answering and having someone at my office text me the call and I just call direct on my phone. It’s 2023 and in no way should this be an issue. At this point I have given it years and it hasn’t improved so probably time to move on- this app is junk! I don’t say it lightly because I don’t want to deal with moving but it is what it is at this point

AMB1217, Oct 06, 2023

Best phone service

I'll start by talking to Nextiva and what they do for me. Nextiva is the phone service that I use in my office and has been for the past 4 years. I got hooked up with them after my neighbor at home told me about their phone service. It was a much better company to use compared to Verizon and what my office had before. But what has been #1 reason why they keep getting my money is the app. I literally only make phone calls on the app now. I don't use the phone on my desk and it just collects dust. Being able to make calls on the app is crazy technology and unbelievable. I don't know how we reached this point where the desk phone is obsolete. If you are reading this and debating with yourself if you should get the app. Do it. The app will make you more productive. I compare this to how we used to think we didn't need a website, then we realized that everyone needs a website and it's the future and normal. I won't be surprised if all calls will be made on cell phones instead of office desk phones in the future.

Californiaguy11, Mar 08, 2017

Fair pricing and excellent customer service

I'd recommend Nextiva for your VOIP service. Fair pricing and excellent customer service. We've been with Nextiva for our office phones for over 3 years. They were easy to set up with and change from the local phone carrier. They took care of all of the issues and got us up and running quickly. Now things are set up and run smoothly. When we have an issue customer service is so helpful and fixes things in a timely manner. I've had many good experiences with them. Their new product Nextiva Mobility is still being worked on and there are some glitches, but overall it allows me more freedom using my laptop and cell phone to make calls. It allows me to move my office around when I travel and clients don't need to know I'm not at my desk. I'm happy we switched to VOIP and Nextiva does a great job.

Catolthazar, Mar 13, 2017

Mobile experience worse than desktop

I work for a small business and we use Nextiva for our office phones. The desktop app and user experience is better than what mobile has to offer, although there are a few smaller shared issues. My biggest complaints with the mobile experience are the notifications and login. I have all notifications disabled in my iOS settings, yet the Nextiva app still takes up my whole phone screen when a call comes in and pings me with other notifications. This is particularly annoying in the car because it interrupts my music or podcast, and there is no way to decline the call unless I take the time to be distracted, open the Nextiva app, and go through the slow and inefficient login process. Logging into the Nextiva app requires use of a Safari pop up instead of an in-app login. Why this is, I’m not sure, but it’s definitely slower and less efficient than baking the login into the app, which is how I believe it should be. Otherwise the mobile app provides a mostly identical experience and feature set to what can be found with the desktop app.

ChocoMonk, May 20, 2022

Buggy app with inefficient UI

I work in the IT department at a company that uses Nextiva company-wide and support users who have issues with this app all the time. This review is just my personal opinion about the app and not the overall VOIP service we use from them.The app’s UI is confusing and inefficient. One example is that every time you open the app it defaults to the messages menu. Why? Literally no one at my company uses this app for text messages and it is a pain to always have to navigate to the directory or phone menu.There is one absolutely irritating bug that happens every time I try searching for a number on the directory. I look up the person, select them, then select call and I get an error that their number is not available even though I just saw it on the screen before. The workaround is to exit the directory and then go back in and to the search again. You can usually make the call on the second attempt.Not sure if this is the app’s fault but it also drops calls all the time if moving in and out of range of WiFi. It would be nice if it could seamlessly transfer to mobile data.

Coryarrrrr, Aug 17, 2020

Don’t do it

Phone service with Nextiva and the app have by far been the most frustrating and maddening part of opening our small business. The desktop interface as well as the app are awful. I honestly don’t know how they could be worse. The app doesn’t seem to refresh, ever. There has been multiple times I will see a notification pop up on my watch for a voicemail or text but cannot find it in the app to reply or listen to, no matter how many times I refresh or log out/log back in, etc. And the app logs you out randomly, it’ll be a day or two and I realize I haven’t seen anything and go to the app and I’ve been logged out. With how crummy everything is I have zero confidence that I haven’t missed a call or message once I get logged back in. Also, calls ring through to my personal cell number and I have no idea how that happens. I’ve looked at every setting multiple times and chatted with support and still I continue to receive calls on my personal number. This is frustrating because I don’t always answer unknown numbers and my voicemail message is my personal one so I’m sure that’s confusing for clients when they call. I don’t feel that it’s too much to ask for this to not happen. We’ve started to look into other providers and I will GLADLY pay more for service I can actually use confidently and that doesn’t make me want to scream with frustration almost daily.

Danae331, Apr 16, 2023

it is a great service

I would like to recommend Nextiva for your every businessman or business women for its convenience. This app provides suitable price and excellent customer service. Our company has been using Nextiva for our office phones for over 1 years and I find this is really helpful. You can immidiately update and transform to your business line. It is also easy to set up and change. Customer service is quite good. They deal with all the issues and the line is running quickly. It worked really well and I am satisfied . Customer service is so helpful and fixes things as soon as posible. It is a good experience. The new product Nextiva Mobility is still being worked on, but it allows me to use my laptop and cell phone to make calls too. It carries my office with me when I am not at the office. I think it is doing well and such a cool service for me.

elveerang, Aug 09, 2017

Needs improvement

I was very excited to finally see an update today for our Nextiva App but wish some of our issues with the app were addressed. First off, I believe that the app needs to open on something other than “Messages”. This is a VoIP system and not a messaging app. The “Directory” is filled with clutter such as “Hunt Groups”, “Auto Attendants”, etc. “Favorites” don’t actually get saved in there and somehow get removed on their own. I don't feel that we should have to save all our contacts inside of Favorites to have to call them. They should be in the directory without all that mess. Calls continue to drop and with all the advanced technology we have there should be no reason why if a users WiFi signal is weak; the mobile app should be intelligent enough to automatically switch to mobile data. Transferring calls don’t go to the designated user for some reason. Old users don’t get removed from the app automatically and in result Nextiva Support just request uninstall/reinstall app and sign out/in. Group/Conferencing calls is not an option within the app either; just a group message...I would love to see some of these things addressed.

GAlvarez3, Apr 29, 2020

desktop/mobile review

I’ve been using nextiva for awhile now. There’s really not much of an issue when using the desktop app except: we cannot delete a chat group or a “room” that’s not being used. we cannot label the groups/rooms that we are currently using unless you initially make it as a “room”. i wasn’t aware of this until i was looking for a solution to delete the rooms i created. I called Nextiva support about it, and rep said i will not be able to delete those forever. 🤣I know i can just make another “group/room” per department but then, the old “groups” will still be on my list. Then now the mobile app. whenever i log in it keeps telling me an error has occurred, i have uninstalled, re-installed the app. i have also updated my ios and i still can’t log in. I used my other other phone and it’s says the same thing! i’ve called nextiva support and he just said it happens every now and then. not really much of a help.Reading the previous reviews, i have experienced nextiva still ringing and will take the whole screen even if i’m already signed out and when you answer it will show “logging in” then the call will drop. you have to delete the app on your phone when you get off from work. then re-install when there’s a call that you really have to take. *when you use the mobile app chat, your messages will not be on the desktop chats. The responses from other people are there but not the messages you’ve sent.

jajajajajamm, Jul 21, 2022

The app needs work

Our company uses Nextiva phone service, which is OK. This review is about the app, which is pretty bad. The app just doesn’t make any sense from a UI perspective. Why on earth does it default to chat view? The only reason that we use the app is for calling, and from what I’ve read in other reviews, that applies to a lot of other people. It’s like Nextiva is trying really hard to make their chat a thing but there are other, better apps for this such as Slack etc. why not just integrate with best-in-class apps instead of reinventing the wheel?At a bare minimum there should be a setting that allows the user to choose their default home screen, rather than placing the chat front and center and requiring people to work around it just to make a call. I don’t really care about the “unified communications“ platform, but if you just make your phone system a joy to use, I’d be much more likely to try your other services.

JasonEff, Sep 04, 2020

Description

Separate your work life from your personal life. Get a business phone number to call, text, and manage contacts. With the Nextiva mobile app, you can: Engage your customers and team with unlimited voice calling (US and Canada).

Text for work using your business phone number. * Unlimited calling (US and Canada) * Mobile texting/SMS/MMS * Mobile contact management * Contacts integration * Business voicemail * Free number porting * Free local and toll-free numbers * 24x7 customer support Nextiva app is also available via an expanded web browser and desktop app. When working in the web or desktop app version, enjoy a single app for all your team and customer communication: * Unlimited voice conference calls (participants) * Toll-free minutes (minutes per month) * Internet Fax, unlimited * SMS * Desktop and Mobile SMS * Team Chat Collaboration * Team collaboration chat messaging * Team collaboration Rooms * File sharing * Video meetings * Video calling * Video meetings * Video meeting recording * Email * Email with integration to Google, Microso, and IMAP * Contact Management and Calendar * Contact management * Calendar and meeting scheduling * Create notes on contacts and calls * High-definition (HD) voice * Call recording * Voicemail transcription * Voicemail to email notifications * Voicemail to SMS notifications * Auto attendant * Multi-level auto attendant * Call history * Call log reports * Team presence and status * Shared line appearance * Busy lamp eld * Single Sign On * Professionally recorded greeting * Hold music * Call group * Integrations * Google/Outlook email, contact, and calendar integration * Advanced integrations with CRM and customer-facing apps * Enterprise integrations with CRM and customer-facing apps * Call reporting * Real-time visibility and monitoring * Gamification * Trend analysis * Customized reports and dashboards * Quality of Service metrics * Lifetime data retention * Access to an admin portal * Analytics add-on * 24x7 customer support Join 100k+ Nextiva customers using the most reliable network in the industry.