My Verizon For Business
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User Reviews for My Verizon For Business
They keep changing my plan
I bought this plan to save some money for my business, then I spent several hours on the phone with them asking them to give me what I was sold. I was sold unlimited data for 4 phones, 1 tablet and a hum. What I got was data caps (10 gig) and changing prices. I can’t even remember what the original deal was because it’s gone through so many changes(and got more expensive along the way). I’ve been a Verizon customer for many years and, other than a bum deal with the home fusion LTE, never had a single complaint until I signed up for the Verizon Business.
Love Verizon, Frustrated with this app
Our business has been using Verizon for over 30 years. I love that I can log on and monitor each line pretty easily. But what is sorely lacking is the inability to order to equipment and accessories, right from the app. We get a fabulous business discount through Verizon for being a business, but I hate having to physically go into the store to get cases, keyboards, etc. I’m feeling extremely frustrated by the online options for a business account. I would probably have purchased far more equipment from Verizon over the last few months, had I not gotten so frustrated with the app and website. There is a ton of potential improvements for your business account features! Make it simple for us to order what we need so we don’t have to stand in line at a store for an hour!
OneTalk is NoTalk
Our business phone has been out for over a week. A week!!! This started before the Coronavirus became a national emergency. We have 5 offices, and Verizon fails to understand that a few hours is too long for a business to go without phones, let alone 1 week. As soon as i can i am cancelling all my verizon OneTalk phones in all five offices. It has been nothing but problems since we started 2 years ago. If you want to miss calls and not get help when you have problems, by all means, sign up for OneTalk. But if you want reliable service and never miss a call because you value your business and your customers, look elsewhere and don't let their smooth talking sales reps convince you they have benefits that they don’t. Im disgusted.
Awful
Since getting our personal switched to business I have had nothing up issues with Verizon. I asked for my email to be changed as they put my husbands email under me and my email under my husband. I then called in and she “fixed it” only to find out it that exact same Two month later. The rep also stated we would never ever (they stressed this) come close to using 300g of data on our router. Even after we told them we do zoom calls all day. We are approaching 700g each month. Manager was supposed to call me several times and failed to. I then had to go tot he store to get her number actually call her for anything to get done. The app says we have used zero data for the entire month while I get emails saying I’m over my data usage. When I called into Verizon the lady on the phone told me ignore those emails that it was inaccurate and wrong. We then had a $1,000 Verizon bill!!!!!! I loved y’all as my personal cellphone carrier. I Absolutely hate y’all as my business carrier. The manager did take off the extra charges and I’m appreciative but nothing has been offered to help the situation other than having to purchase another router. If I wanted to spend $500 on internet I would have just gone with at&t and had it ran to my house directly. I also have to redo the Face ID every friggin time I open the app. What’s the point if I have to log in every time to make the Face ID work but then go back to use it and have to redo it?!?!?! So incredibly frustrated.
Riddled with wrong data
This app could be really useful if the data it presents was accurate. When I look at the Feed it is always saying my bill is over due when it isn't. It even shows that there is a $0 balance right next to the alert. The Data Hub it tells me I have 48GB/28GB of data remaining. It's actually the reverse that's correct. If I drill into a line to look at individual usage the giant usage chart shows the total GB used collectively and not for that individual line. That info is found below it but at first glance is very deceiving. Either change it so it shows that lines usage or remove it entirely. When I go to Billing > History it only shows the amount for the most recent invoice. The others show $0.00. All of these "bugs" were found within a couple of minutes of poking around the app. I stopped because I didn't want to be disappointed any more than I already am. I waited a long time for them to release a Business app since the other Verizon app wouldn't support business accounts. I wish they would have waited to release it when it was actually useful. It's irritating when you can't trust the data you're presented consistently. I find myself questioning everything else's accuracy and I need correct information when it comes to making any decisions. I guess the only place to go when you're at the bottom is up. Get with it Verizon, this is inexcusable for any business, especially a technology company. People have options these days.
Verizon business app
I feel very frustrated as a business customer versus a personal account holder, examples of why- the app is worthless to me when I get locked out and I am told as the business owner and one in charge that I need the administrators permission to change my password or do what I need to do to get into my app to pay a bill so if the bill is due on Friday I have to wait through the whole weekend until someone is available to speak with which wouldn’t be until Monday again because your hours for Customer business customer service help or shorter much shorter than my working hours and that feels very frustrating as well. There needs to be a way to verify who I am as the administrator when I’m being told I need to wait for the administrators permission to make any changes that it’s absolutely ridiculous that I is the owner and administrator needs to wait because there is no way to verify that I am the administrator and it’s saying I need to wait for the administrator.
Terrible App
I’m not sure how a company like Verizon could put out such a horrible app. After seeing many more negative reviews about it, I’m very perplexed as to why changes haven’t been made for months. Let’s start with the big, and basic, issues. I use this app mainly to pay my bill and check my statements. I’ve tried multiple times to set up touch/face ID and each time it says it’s set up. Then I go to log in the next time and can only log in with my password. I’ve also tried paying my bill the past two months and it says I have a negative balance and it won’t give me the option to pay because of it. Then when it’s past due because of this fact, it lets me know I’m past due but I still cannot pay because it shows a negative balance. I’ve never had to work so hard or check an app so many times to get a company to take the money that I owe them.
Disappointing customer service
We have experienced the worst customer service from October 6th up until last weekend November 7th. We we’re set up with a hot spot on the wrong plan, not unlimited,causing us to have a $6700+ bill. It took over half a dozen tickets and several employees and managers to rectify this mistake. That’s not my issue... the issue was with the last manager that stated they were not going to accommodate my family with any additional credits for the fact that we were inconvenienced???Who says that to a 15+ loyal customer. I moved to a rural area that doesn’t allow me to utilize any Fios through Verizon (my loyalty) I have to use a different WiFi company and we let them go because they have a data plan. We used Verizon’s hot spots which technically is a pain because of our living location but we’re willing to do that because we enjoy Verizon’s service... so through this debacle,Verizon after 30 days finally takes care of the $6700 mistake but tells me they will not accommodate me with any credits past that $6700 due to us being inconvenienced???Who says that?This is very sad as a company and poor training with regard to your staff.Andrea
Awful business account service
I just spent TWO HOURS trying to set up automatic payment after my bookkeeper struggled with doing it for a while. Because I have a business account it would t allow me to do anything on the app until I spoke to someone. I spent 30 min on the phone and I was told it was finally set up, she removed the $5 late fee and told me I was good to go. When I tried to make a call ( it’s a work day) it wouldn’t go through - so then I spent ANOTHER 90 min trying to fix it. No one could see that I had set up automatic payment and paid the bill. So finally I said , go ahead and process another payment, since I need to get to work. She said there would be a $7 charge for her to process it - I told her I’d already paid it w another agent and refused to pay $7 because of the principle. She put me on hold to speak w a supervisor. Then she said she couldn’t do that bc she was getting an error. The whole process was a MESS. I FINALLY GAVE UP and payed with a cc. Again.
Autopay Didn't Work
I like the fact that the app gives me easy access to my statements but I'm completely perplexed at the fact that, weeks prior, I set up autopay to pay my bill on the 5th of the month and I write this on the 7th of the month and my bill hasn't been paid. I cancelled autopay and paid manually as bill is due tomorrow. Inexcusable! If I wasn't paying attention I would have been late. The apps simplistic design leaves much to be desired in layout, color and aesthetics as well. Work on it Verizon you're better than this. Fix autopay and have it tell me the next scheduled pay date - this is basic stuff.
Description
With My Verizon for Business, information and control are at your fingertips. Make changes easily to your plans, activate new devices or features, manage One Talk and gather critical data metrics to help improve your operations. My Verizon for Business allows you to: • Access One Talk features such as creating or managing team schedules. • Upgrade/purchase new devices or accessories. • Set up auto-pay and manage settings. • Manage data alerts to keep track of your usage. • Review and pay your bill quickly.
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