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Mobile
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vs. average for the Business category, $, by region
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Stay away from these thieves. I’ve been trying since April to cancel when the contract ended. Months of lies and being ignored is all I got. What a disgusting bunch of “success managers “ I imagine their supervisor trains them that way since I’ve been through a couple. Both lied and ignored me. I have ALL the documentation and correspondence. I am going to start posting it everywhere. I’m done. You all are the absolute worst people I’ve dealt with in my 50 years. Not sure how you can find people like that.
Had these installed on our buses and they only worked for about two or three months. They stopped working then and when we called about it it was a total nightmare getting transferred back and forth to the right person to help us. They told us we needed new tracking devices put in because the originals were no longer supported by them and they never informed us about any of that. On top of that they still do not work and it has been about a year and a half since they were first installed. Not happy at all with this service!
I’ve been using this app close to a year now. My places that I save regularly disappear resulting in the need to look up addresses rather than being able to type client names. Additionally, I frequently have stops fail to clear from my drivers, even when they complete or cancel them, and when I dispatch stops they’re often put into different orders that do not make for efficient routes. Despite this, when the app works, it works well and gives me oversight and alerts into driver activity and the ability to quickly add stops to routes. I wish it worked more often.
My app always shows 368 notifications on the icon. Even after I open the app to clear it out it comes right back. I wish the problem would be fixed as it has always been like that for me at least. App is up to date, my phone is running ios13 now. Pretty sure the iPhone software has nothing to do with it as it was that way when I was running v12. Anyone else have this problem??
The app works relatively well and I have very few issues but I do not like the fact I cannot remove a notification from an alert even after viewing it through the app. I need to view it on the computer before it removes it from my phone application. Any way we could resolve this?
This is a great service and highly recommended for any company with a fleet of vehicles. I’ve been using this for a few years now. One of my vans had been stolen the very first month I put the GPS is in place. I hadn’t even paid the first monthly bill yet and I was able to recover over $40,000 because of this service.I know that this is an extreme situation and not the reason why I purchased the service. On a daily basis it helps to communicate more effectively with customers by letting them know when a technician will arrive to their home. It also helps with vehicle maintenance and keeps track of when oil changes are due and tire rotations.
I have had a problem with one of my units not working I called and started a case number they told me the the reason it wasn’t working is that it needed to be replaced with their new 5G unit and that I needed 3 of them for other trucks also said they would ship to me and gave me a number for scheduling installation we’ll never got the units I called for installation four times and they keep sending me to someone else no one can do anything about my problem I got better service from the original company I told them if someone didn’t call me and get it straight I’m canceling everything totally dissatisfied this is bad customer service
The app runs behind and is not real-time. It’s not a huge deal except when you’re trying to use the app you’re usually running late yourself. Which brings me to my second issue. This is a much larger one.Every time I try and use the app it has logged me out. It would be great to have a remember me button or incorporate touch ID. They have also been several times when the given password does not work, even after contacting the admin and double checking. I have had to uninstall and reinstall the app on several occasions just to be able to log in. That’s a huge issue. Except when you need to use this app you’re usually running late yourself.
We use this app every day to keep track of our trucks. It lets us know their location, gives us alerts of speeding, and we are able to show our customers when a truck left their plant, the route taken, and when it arrived at our facility. Our insurance provider gives us a discount for having this tracking and we were able to clear a driver of a claim of reckless driving and speeding.
The customer service and the support ticket system they have is the absolute worst. Like other people have reviewed our service didn’t work for 6 months straight and they still billed us. They even billed one month 3 times our normal bill amount and can’t explain why. After numerous phone calls and 4 account disputes they closed our account, apologized and said they would credit the amount due. 3 months later we get a notice from collections for the amount due. Great way to treat a customer for over 12 years. It’s sad to see such a great product that sagequest created be ruined by incompetent people.
The Reveal Manager mobile app allows you to access real-time data about your vehicle fleet, allowing you to track each vehicle’s performance. Manage your drivers and run your team as smoothly from your smartphone as you do from the office. Reveal Manager lets you: • Locate any driver in your mobile workforce or find the nearest technician for an urgent job. • Keep up with performance against your benchmarks using dashboard metrics and scorecards. • Receive near real-time activity alerts and notifications on your phone. • Drill down into replays of historical vehicle routes to investigate exactly when/where incidents occurred in the field. • Create new geofences.