Business Digital MobileConnect

Name: Business Digital MobileConnect
Rating: 1.55932 (59 reviews)

Business

View in App Store

Business Digital MobileConnect

Business

1.6

59 ratings

Age Rating

Seller

Verizon Wireless

View in App Store

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User Reviews for Business Digital MobileConnect

Need fingerprint recognition

I like this version, sound quality is better.Problem was the simultaneous ringing, couldn’t control it, only way to silence, I found was to log out of the app. Okay, then have to sign back in, would be great if I could use fingerprint scan, hint, hint!!Thanks

AIP08, Sep 25, 2020

Important Setup Read First

Changing my review from 1 star to 5 stars after figuring out how to properly set this up. In order to enable the app, you have to go to the BD site admin page (not myphone) and go to the ‘sharing’ tab. Then select the line you want to enable mobile connect on. MAKE SURE TO CHECK THE BOX THAT SAYS MOBILECONNECT. It is not the default. If that user then logs into the app it will work. Verizon could spell this out more clearly so I didn’t have to call customer service to figure this out but it does work once you do this.

Excelsiore, Jun 04, 2019

Bait & Switch

I began using the app in June and it worked as advertised. One month later, it works less than 25% of the time. I’m extremely disappointed. I spent one hour on the phone this week with “tech support,” and it was someone reading from a manual or the like, no expertise whatsoever. After 45 minutes of fumbling through steps I’d already taken, I voiced my frustration and asked to speak with next level support and was placed on hold for 15 minutes. After 60 minutes on the phone and no progress, I hanged up. Will I receive any follow up? It makes me wonder.

Irene8675309, Jul 09, 2020

Still doesn’t work for iOS

Been waiting roughly four months for an update. Can only answer 1/4 calls on iOS as app has problems. Talked to software guy in Verizon they are aware and say it’s Apple not allowing them to update app. Getting a little out of control. Verizon won’t let you out of your contract because they say it’s just a “add on”. Please fix this.

Johnny F III, Feb 02, 2022

Another instance of Verizon dropping the ball

I don’t understand. We’re talking about one of the biggest companies in the country that is failing to create an app that just ports a phone number. All was well the day the service was first demoed but it has been down hill from there. And don’t even get me started about trying to get a competent tech rep, supervisor, manager or billing specialist to respond to phone calls or messages. Unfortunately, you have two options for internet and phone in Buffalo, and the other isn’t any better.

Lichtenthal, Apr 06, 2019

Absolute Dumpster Fire

Imagine not being able to access any voicemails. Imagine not being able to turn off call forwarding without signing entirely out of the app. Imagine countless crashes at the most basic of tasks.Imagine no longer! Verizon Business Digital has this and so much more.

Nacloste, Sep 09, 2020

Can’t get a simple app to work properly

Biggest and most expensive service provider, yet they can’t get a simple app to work properly without issues. On top of that they have 25 different types of logins, business, wireless, residential, mysite, myphone, etc etc. Get your stuff together. Then it takes customer service 1-3 days to call you back, even as a business account. Unreal.

nomesane, Feb 09, 2020

Horrible quality

Calls made and received through the app has very poor call quality. Not only is the voice quality bad, but there is at least a 2-3 second lag. I know it’s not my connection because I have 1gig download/upload speeds. In addition, Verizon business support does not respond. 45 minute wait times and little to no help.

Q-21, Apr 28, 2022

Terrible app

I migrated to Verizon Business Digital service for my office in March and I was shocked at how primitive the mobile app is. I’ve been using the app since then but it constantly does not work properly. The biggest issue is the inability to make calls. Imagine that? A mobile app for Verizon that you can’t make calls? It’s absurd. I’m being told by tech support that my complaints are not uncommon. It’s time that Verizon redesigns the app and greatly improves it functionality.

Times Guy, Sep 29, 2020

Not intuitive but works

Had a similar problem to everyone else. The app wasn’t doing what it was suppose to. I ended up getting ahold of tech support and they helped me through the process, and found the solution. It is a matter of going into the settings online for your business account and checking a box. The app works great when you get it all set up. Wish it was a little more intuitive to set up but give them a call!

TSammich, Apr 11, 2019

Description

The Business Digital Mobile Connect app turns your smartphone into a seamless extension of your Verizon Business Digital Voice office phone by allowing you to make and receive calls from your business telephone number. Take in-progress calls from your desk phone to your smartphone to work on the go. Manage your call setting features such as call forwarding or business continuity right from the app.

Business Digital Mobile Connect lets you: • Display your business telephone number on outbound calls made from the app. • Take in-progress calls from desktop phone to app. • Access business directory and contacts on your mobile device. • Manage call features, such as call forwarding and business continuity. • Initiate My Room conferencing and chat sessions (Premium users only). Download the Business Digital Mobile Connect app, and stay in touch with your business when you’re on the go.