Dialpad
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User Reviews for Dialpad
Horribly run business. Lacking support.
You would be better off going to school and programming you own app. I have wasted at least 4 hours of my time trying to work w the joke of a support dept w dialpad! I should have known when it took an hour to get one line and a vm to function following their support instructions. Then I tried to add a second office as they advertise as a option. It took 3 days for their programmers to figure out how their own systems functioned. I could not get consistent support as you communicate in a support ticket chain so everyone has diff levels of experience. Mostly very little experience as I would not be surprised if this company is run by a college age kids in CA and then hired help on the Philippines. I tried for days to get transferred to a manager but never was connected. This company def has yet to transfer me to someone with any level of people skills or knowledge. If what they advertise was available and they had good management to support, this would be a great app and company.
Excellent customer service but app could be better
So I’ve been using Dialpad for my client and I for about 2 months now. We share the mainline number which allows me to answer calls and text messages in behalf of his company. Great for remote work especially for those that need an assistant. So when it comes to the call quality, and the use of the app, it’s awesome. Also the customer service is wonderful. However, there are some basic features that I feel it’s lacking. For example, if you’re sharing a main line like we are, you don’t get sound notifications at all. So you have to be glued on to the app in order to see when you get messages or you will never know, and honestly who has time for that? I feel like this is something that should be integrated like yesterday. As of right now you only get sound notifications to your direct line but not on a main shared line, regardless of the kind of plan you have. Dialpad could be on top of all other VOIT systems if they would fix such basic issues. Also, auto SMS responses for text messages would be fantastic on a main share line as well!
Reliable Business Phone System
We switched to Dialpad from another VOIP provider a few months into the pandemic and have greatly benefited from the switch. Dialpad’s call quality and reliability is much better and it works seamlessly across devices. The fact that it also integrates seamlessly with Salesforce is a nice bonus. I do wish they have a more robust feature set around coaching groups though. As things stand right now, features like call recording etc. are on or off for ALL users across ALL coaching groups which sort of defeats the purpose as many orgs need to record and mentor only a few employees as opposed to the whole company. Here’s to hoping they fix these issues soon in upcoming releases.
Getting better but needs more work.
Calls are good but I use this app 99% of the time for business texting and it needs some UI work, specifically… 1. In the department texts in the mobile app doesn’t show the messages properly in the list. Each send/receive is a separate line. 2. When I send a message via the dept number I also receive a notification with that message a few seconds later3. The desktop app, when searching for a phone number and hit enter it calls them automatically. When I do start a text conversation it doesn’t show previous conversations until I send the message.
Everything about the app is great except 1 thing
I’ve used Dialpad for years. Both in a large corporate setting and now currently small business. I managed and have set up the Dialpad VOIP system for both scenarios for all employees. Business Texting is the area they need to improve on. Especially on the mobile app. We are a small business and use the “main line” option in Dialpad. This effects department phone numbers as well but we allow customers to text us and it’s very congested and hard to manage. The Dialpad Windows app finally added a Message Tab at the top that finally groups messages into one area but the mobile apps still don’t have this option. Also notifications don’t work for messaging so we don’t know if we got a text. Notifications only work if you text from your Dialpad number and not the business line. 1. Add message grouping tab on mainline and department on Mobile apps.2. Add notifications to all operators if a text is received. Either from the app or to your phone number for SMS Forwarding 3. Not a need but more a request, have a Dialpad integration within your website for texting. Another area to make more money for them :)
I hope they work hard to improve services
I love Dialpad as a concept, its been good to us. It has great features. What I do not like and to me, this is the most important thing with any phone system: reliability. Being able to receive and make calls smoothly without service issues like countless dropped calls, static even on wifi, app glitches galore, etc. It is really annoying and I just hope that Dialpad programmers and engineers are actually being productive trying to improve their append listening to this feedback. For the price I am paying, it is pretty fair I think for what I am getting (much different than 1 cellphone trying to run your business). Yet, I am willing to pay more for a better functioning app, better service, and smooth app functionality. DOES THE APP WORK BETTER with VERIZON vs T-Mobile? Thank you for taking my review into consideration.
Loving Dialpad
Dialpad is awesome!! It makes it convenient to contact students and families without using my personal phone number. In addition you can text just as you would from your phone. I live that it keeps record, you can do key word searches, and even share your screen if using the desktop app. Having the ability to use dial pad from the computer or my cell makes communication that much easier to transition when on the go. Tech support is also great when I reach out for support. Lastly, the analytics provided on my communication types be it texts or calls is totally a awesome I can adjust my strategies based on what I am seeing. As a teacher in the virtual world communication is key and vital to the success of my students snd dial pad is here has been the solution to my communication needs.
Can’t get worse then this app
I’ve been using this app for about 7 months. I wanted to keep my business phone number and was between home/office. Calls are constantly dropped at the most crucial part of every conversation or after being kept on hold. And I have to start all over. I get text messages that go into the abyss with no notifications. Connecting to a call takes as much as 25-50 seconds. Some calls can’t even be placed on this app for no explained reason. Contacting support means talking to a country far far away. And once you do find support in some far away land where they pay their workers $3 an hour, they ask you to jump through so many loops to prove your complaints or issues that it all becomes not worth the pursuit. So, in closing if you like throwing money away - get this app!
Worst Customer Service!!! Worst App Service!!!
Nothing but headaches save your time and money especially if you’re coming from Tmobile dont do it you’ve been warned!!!! Nothing but bugs n glitches with their system especially if you’re a small business and you’re going to use iPhones complete nightmare… you will never get notifications of text messages and the majority of the calls are dropped or staticky!!!! Regardless if you’re in good cellular range or in perfect wifi!!! You contact support and they will just give you the run around and never get a solution and let me get to the billing part a whole separate nightmare!!!! Over $70 of just fees!!!!! Ridiculous!!!! Thats not it!!! I signed up for 11 licenses and they made the decision to charge me for 13!!! And added other extra fees on my bill and you call them and this is what happens they transfer back n forth and tell you they have to create a ticket for it because no one can answer why those extra fees and extra licenses are being billed!!!! Been 2 months every other day is at least 1-2 hours on the phone with them and nothing gets resolved theyll just give u ticket numbers after ticket numbers that will pile up and you’ll be stuck with their bad customer service and their really poor app service!!!!
Love/Hate
The concept of Dialpad is the new way of doing business in the modern world. However it has a way to go before it meets the standard of reliable business communications. It’s a great value for the price however the reduced overhead is hard to justify when the product is so unreliable. Our entire organization has problems with dialpad daily. Devices not ringing, calls not coming through, it can have negative impacts on business because nowadays customers move right on to the next company on the list. People don’t leave voicemails anymore. Consider alternative options and reliability before choosing Dialpad, we love it but may need to find a product we can rely on. Also keep in mind you can only contact support via the web so that brings communication challenges and delayed response times for support too.
Description
Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number.
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