Comcast Business

Name: Comcast Business
Rating: 4.35371 (20073 reviews)

Business

View in App Store

Comcast Business

Business

4.4

20.1K ratings

Age Rating

Seller

Comcast Cable Communications Management, LLC

View in App Store

Price Intelligence:

Average for the Business category The most popular in-app price for the app

Grow your in-app revenue

while we take care of your subscription management.
Mobile SDK by Qonversion.

Learn more

Price Intelligence based on:

213,534

apps aggregated

8,172,290

in-app prices defined

main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Business category, $, by region

Build, analyze, and grow in-app subscriptions

with the most powerful mobile SDK for subscriptions

Explore

User Reviews for Comcast Business

I switched to

I switched to comcast business after years of using our residential line to run our business. I switched over thinking the business app would be similar to xfinity connect app. Where the phone calls come in through the app as well as to your phone for example when I set the connect app to forward to my phone the connect app rings first and then my phone rings so I know where and how to answer. I dont like that I do not know if it is a personal call or a business call coming through to my phone. And the fact that when it is set on call forward the phone in the office stops working. One last thing I dont like is that people who call in and it is set to call forward and an answer is not made voice mail is left on my personal phone. I loved the xfinity connect app where the voicemail would stay there and not only that it would transcribe the voicemail to txt for times when playing the voicemail was not an option.

atquetzal, Nov 20, 2020

Doesn’t ring on mobile phone, can’t call as if at the office

Issue #1: Installed the app because I’m the “after hours” and “emergency” tech for my company. I have the app running in the background of my phone. When I get a call and my phone is in standby mode I only get a txt notification “ding” and a pop up showing the incoming call ID; exactly like how a new text message comes to my phone then my phone goes back to standby (screen off). The incoming call isn’t actually ringing my phone. Not a good setup for an after hours / emergency contact. Better off simply using “forward always”.Issue #2: Making an outbound call to a client using “Main Line” (to make the call look like it originated from my office) results in the app trying, trying then failing. It simply stops and dumps me back at the main screen. No outbound call is made. : this part may have been resolved by enabling Work Remote / Be Anywhere and enabling my mobile device in the icon or by enabling Click to Dial (not really sure what that feature is yet).

awsic06, Jul 04, 2018

The worst!

This app is so unreliable there is absolutely no point in having it. According to Comcast, you should be able to forward your business phone to any other phone and function in a mobile capacity. If you only want to check voicemail, that's true. So many times I try to make phone calls from the app and they won't connect. It happens so often that I don't even bother using that function. I have to block my number when calling customers from my cell which is a) ridiculous and b) unprofessional. Also, you would think that if the app is meant to be mobile you'd be able to text from the app, but no, you can't do that either. Again, the app is unreliable and completely useless. I would expect so much more from a communications company. I had AT&T before and their mobile app was awesome, it always worked and was reliable, and I could text from the app. Will more than likely switch from Comcast altogether because of this as mobility is imperative for our business and frankly, it's expected in this day and time.

Gemingirl7620, Sep 14, 2017

Down Hill

This app has limited capabilities but I was able to perform the basic functions on my account which was ok until it stopped one day. After an application update I would receive a message stating something happened and to try again later basically. Well later has been many tones each week for almost 4 months now with no success. Besides on checking on ticket status and outage information I used this mainly to pay my account bill. Since that application update and message I have not been able to pay my bill through the application. If you want to call in to pay the bill there is an additional charge of $5 I believe for each account your paying on. It’s not the $5 it’s the fact that their application has an issue they their tier technical support can’t resolve that I must pay the penalty is what is pathetic. Yet another customer punish the customer for their short comings.

IlgenfritzJr, Jun 13, 2018

It hasn’t lived up to the hype they made when selling it to us.

We have had VoiceEdge for over a year now and I don’t think a single person in our company uses the app at this point. Most of our users just gave up there privacy (by using there own cell phones) over trying to use this app due its extreme amount of bugs and quirks. Opening and navigating the app was like driving a sail boat indoors by blowing on the sails. The app was to inconvenient, slow, clunky, and like many other reviews have claimed, many of our users could not login half the time due to the “something went wrong” bug. I respect (and added a star for) the recent updates and I do like the new UI. However, with the size and resources that Comcast has (even in just the VoiceEdge devision) they should be updating it monthly at minimum. It really makes Comcast as a whole look awfully “cash and grabby.” I think VoiceEdge was released as an unfinished product and while it is slightly more developed but still technically unfinished (as the product does not delivered on its at sales claims as a easy to use companion for VoiceEdge.) I will give them the benefit of the doubt since the last few updates where fairly recent and try a second implementation in my company (of the app.) I will update this review with my findings to see if it is less of a hassle to use.

Jeremiah R W, Oct 24, 2017

The utmost deceitful app and company I have ever seen

The app here is a fraud because you cannot make and receive calls from the application the feature just simply does not exist and Comcast and the advertisements in the pictures in this App Store show that you are able to make and receive phone calls and manage your phone features from the application which is all of fraud and a lie and it this point is false advertisement don’t get me started on Comcast other issues but for this particular issue this is going to be the reason why we cancel the phone portion I am so disgusted with this app at this time we’ve been fighting with customer service all day. While they sit there and tell us you can answer calls and make calls from the app you can do all of these things from the app just like it says I find that to be an extreme lie because you simply cannot the section of the application to do that does not exist. You think I’m ignorant to you I’m not ignorant you people are extremely ignorant to think that all of this is legal cell people of service and tell them they have features that they don’t have the app simply does not offer the developer up to be ashamed of them self for putting together an application with such lies and deceit and fake reviews stating that they can make and receive calls and how intuitive it is that’s all a farce and it’s all a giant lie.

Lucy11218, Mar 11, 2021

Unreliable

More often than not a “network error” occurs while I’m trying to log on to the app, while I have full bars and full WiFi signal. And my WiFi is Comcast so I’m not sure why it’s having trouble communicating with its own app-wifi. The app is supposed to forward calls from my business to my cell phone, which it does, but it doesn’t state which phone the call was meant for. If someone was calling to speak with me it would be awkward to answer with the same greeting I use at my bridal store and it would be unprofessional to Just say “hello” if it is a bride calling! They should have really thought through and worked out a lot of these bugs before offering this app to consumers because it just makes the company look even worse. Basically no one actually wants Comcast, that’s just our only choice because of where we are located. I sure hope things get better with the customer service and this app because a working phone, WiFi, and voice mail which they have not managed to get working are all key to my business’s success.

Madisonalane, Jan 16, 2018

App Issues

This app has been great for me and being on the go! With the latest update, I can no longer get notifications. Now I never know when I have new voice mail?! I have to go in the app and see if I have voicemail. This is taking up my time to stop what doing every 20 to 30 minutes to check. When before I would simply get a notification pop on my phone. PLEASE fix this....*Thank you for responding to my review! That goes along away and Comcast spent a lot of time trying to help me resolve my issue. I did end up getting a new phone and spent a great deal of time at Apple. With all that had been done. I still can’t get notifications? It is only seems to be an issue with my phone?! Maybe something happened to it when I did the update. It works fine on others who have the same phone as me. Hopefully your next update will be soon and this issue will go away for me.

Maillet97, Feb 15, 2018

Still unreliable.

Gotta give points to Comcast for trying to refresh this carcass, but the app still has not gotten to the point of reliability and functionality. The cosmetic changes are welcome, but this still has a ways to go behind the scenes.Probably my biggest complaint is that the greeting functionality is very poor -- once you've recorded and saved a custom greeting, working with it from that point forward is pretty hopeless. After you've saved and left a recording, greetings will not play to tell what you've recorded; you'll have to call yourself to see what that greeting was...or just record a new one all over again. Frustratingly useless in what deceptively appears at first to be nice feature. ...and that pretty much sums up this whole app experience: Although it looks good on the surface, it is really disappointing. Promises a lot, and teases you with its benefits that in reality are unstable and largely unworkable.

NotTheBeanieGuy, Aug 02, 2018

New App is HORRIBLE!

This app used to work perfectly for me working remote. Since Comcast has done its switch with getting rid of the original voice-edge services (online access and app access) it now makes me login constantly!! it won’t recognize my fingerprint on my device like it’s supposed to and doesn’t even matter that I click the remember me/don’t log me out button. I have to manually enter my password MULTIPLE times throughout the day to make outgoing calls. This is BEYOND frustrating as I work from home and need to access it for every call I make. I don’t care for all the bill payment crud it pulls up now either since I work for a company that pays all that - They force us as admins on the program to have access to this? It’s ridiculous. That’s why it’s a “business” account... why even have that as part of the phone app? It should be a separate app for businesses that choose to use bill pay that way. This whole voice-edge service has gone completely down hill since the switch and our company will be looking into other options due to the inconvenience this has all caused.

PSherm151, Dec 30, 2019

Description

AVAILABLE TO COMCAST BUSINESS CUSTOMERS Access your Comcast Business account anytime and anywhere with the Comcast Business App—an innovative, all-in-one tool designed with your business in mind. With streamlined navigation and an intuitive layout, the Comcast Business App makes it easier than ever to manage your account on the go, right from your mobile device. With the Comcast Business App, you can: • Manage your account details • View upcoming service appointments • Pay your bill, view past invoices, and manage your payment methods • Enroll in Auto Pay and Paperless Billing • Manage WiFi networks, hotspots, and more • Set up notifications for billing and service requests • Stay up-to-date on your service status • View your TV channel lineup • Forward calls to your home, mobile phone, or colleagues with Call Forwarding • Troubleshoot technical issues in a few easy steps • Access Comcast Business Support These features are available to Business Internet, Business TV, Business Voice, Business Voice Mobility, Business VoiceEdge™, and/or Business VoiceEdge Select™ customers and will vary depending on your services.

Comcast Business Voice Mobility, Business VoiceEdge®, and Business VoiceEdge Select™ customers can also: • Easily host a conference call for up to 50 participants (Business VoiceEdge® customers only) • View recent calls, listen to and manage voicemail, and customize greetings • Make outgoing calls through the app to display your business phone number on caller IDs • Quickly transfer calls to colleagues or third parties • Forward calls to your home, mobile phone, or colleagues with Call Forwarding • Quickly move active calls to your Be Anywhere devices and desk phones • Select the phones that will ring on inbound calls by managing Be Anywhere devices • Easily manage security settings These features will vary depending on your services. You can submit feedback to [email protected]