myCricket App

Name: myCricket App
Rating: 4.52897 (45662 reviews)

Utilities

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myCricket App

Utilities

4.5

45.7K ratings

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Seller

Cricket Wireless, LLC

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User Reviews for myCricket App

When it works, it's great.

Our family has been with Cricket for over 3 years and it's a great carrier of phone service except for one thing...the Cricket App. About half the time it's down and I end up paying an extra fee JUST to pay the bill. THAT is totally unfair. I am retired and the funds expended to me come in on different days each month - meaning I simply CANNOT use "Auto pay". I'm told all the time that I won't have to pay the extra fee IF I use "Autopay". But not everyone can, as I have said. The reason for my 3 stars is due to the App being off-line or down so much. I've told them about it, and they seem to know this fact, but it never makes any difference. I used the APP today and it worked great. But in all probability, next month it won't. It would seem that Cricket is more interested in getting ALL their Customers on "Autopay" than fixing a serious problem with their APP for those of us that NEED TO USE IT. I sincerely hope they fix this as we are seriously looking around for another Carrier because of this continuing issue. I'd prefer to stay with Cricket if they bother to fix their APP.

BillyWhit50, May 18, 2021

Poor customer service

I purchased a phone and a plan 2 months ago and switched from another provider, my number didn’t get ported completely so my phone only receives calls and text from a couple people. I’ve tried going in store multiple times to just get told oh well we don’t know what to do. So it’s pretty much like getting told , oh well you just spent all this money with us getting a phone but it doesn’t work but we can’t do nothing so you are just out that money. Not a care on their end. I just get told I’m sorry. I’ve contacted customer service, the porting system who contacted my last provider and they canceled the request to port my number over and told me once It canceled to go in store and then re submit it. It canceled and I went to my local store and go figure, they don’t know how to do anything. So once again I’m stuck back at customer service still trying to get it resolved! I’ve been paying for a phone for 2 months that I cant even hardly use! This has been the worse experience with any provider I’ve ever been with and I definitely won’t be back or don’t recommend! Pretty much took my money and said oh well sorry!

DakotaJB25, Oct 12, 2020

cricket app works great ! Update 2020 aug 1 yr later still loving cricket

it always working great ! I love how hot spot works well and great pricing for our family ! We had cricket for a year and half now we are very satisfy with them it was best descions ever too leave Att who we were with for over 17 years but cricket seals were way better in our opinion no mess up on the bills ever and easy online pay ! Any question at our local cricket we had were very friendly and helpful ! We very satisfy with cricket my hubby and I both had no issues with lost signal unless were way way out boonie country but wifi will work we did try at my in laws home country wifi connected still call or text out if there no signal ! We’re not planning leaving cricket very impressed that our bills were promised as said no hidden you went over on the plan we are on 2 cell phones & 2 hot spots ! :) thank you cricket ! Very very happy customers !

Dukemunn, Aug 10, 2020

Customer service lied about my bill

Customer service here is terrible!! Something happened on my cricket app (I have two lines and our bill is $30 each, so 60 all together) but it was showing that I owed 34 and change. I knew that couldn’t be right, so I called customer service. I told the woman that price must just be for one line and the bill was due that day so I wanted to make sure I paid for both lines to avoid interruption. She put me on hold for several minutes and said she reviewed my account with her supervisor and they saw that my account had been credited almost $30 because I had been over charged in the past. I thought, well that’s nice and paid the 34 and change. I wake up today and both of our phones are turned off due to non payment AND they want me to pay a $15 reconnect fee!! I called back and explained what I had just been told yesterday and the guy I spoke with today said that the only notes on my case said that she checked my account and that the amount was paid and that was all. Nothing about the credit or anything! All he could do for me was to offer bridgepay so our phones would get turned back on today, but I still have to pay $40 more within 7 days to keep them on. So the woman I talked to yesterday and her “supervisor” just blatantly lied to me! Unbelievable. This will be the last month we give any money to these liars.

ihatecricket, Jul 12, 2021

Worst customer service ever!

I’ve been a loyal 10 year customer of cricket. Long story short for the last 3 months I’ve been over charged. The first month I brushed off but the 2nd month I tried calling after being on hold on and off talking to 3 different in 2-3 hour period I was hung up on left with no answer as to why I’ve been over charged. I enrolled in auto pay the night before money was to come outta my account all of our lines were disconnected?? I immediately took the card that’s also on my auto pay account and paid our bill I was charged to reconnect our phones although it wasn’t my error I’ve had to pay them the last 3 months $20 or more on top of the $154 we already pay. I asked to speak with the manager or someone above the 4th person I’ve now spoke with just to be hung up on again I again called right back waited on hold again 30 mins just to be told someone would call me back. An hour later someone called and OMG this guy was literally yelling he cut me off numerous times didn’t answer any of my questions but wanted me to hear him out. He said all they can do is credit my account $10 for the next month. They’ve took over $60 from me in the last 3 months and obviously I’m not happy after everything I’ve had to do just to ask a simple question $10 isn’t gonna cut it. I felt like they didn’t understand my English so they did what they wanted to get me off the phone. I hung up feeling like wow That’s my thanks for being a loyal paying long time customer....

Jesse Lopez Drones, Oct 29, 2020

Never had an issue in 8 years… Until Now

I’ve been a cricket customer since I was a child and never once had an issue until now. They took $50 out of my account when it should’ve never been taken, and they even explained that due to the month, it was ALSO taken earlier than my actual due date. Now they won’t refund me even though THEY told me it was a system error on THEIR end. They also said that since that money is now “credit” on my account, that if I were to cancel service with them, then I would ultimately forfeit that $50. So I have started a credit dispute with my bank, and will be transferring my service to a new provider, all over this ridiculous stance they’ve taken about keeping my money. Absolutely horrible horrible customer service and you better hope they never take money they ADMIT they should’ve never taken, because they will not give it back and bluntly tell you that they won’t. Absolutely disgusting business practice and they have lost a nearly 10 year customer over this. I have already looked into a new provider, that is comparable, and actually half the price. I already discussed billing and refunds with them as well, and they explained that they are completely reasonable when it comes to refunds and different mishaps in life. Much better! So…. Hello Tello, and good RIDDANCE to you Cricket!!!!!!

kaylaisam11, Feb 28, 2022

Rotten Customer Service

Sometime ago, I had a planned we bought at Christmas that was five phones for $25 apiece. I went to your store in Decatur, ask questions, and the clerk changed it to a different promotion that you had on. When I called him on it he says oh I thought you wanted me to change it so he put it back. There was only one problem with that, it would not accept the old plan that originally got asked to cricket. I then went back into the office and had the Clerk, I used the term lightly, call a supervisor and admit what happened which she did. The supervisor, said nothing I can do for you, that specials over you’ll have to take what you were given. That started me considering a different carrier.Once again I have tried to discuss issues with your customer service only to be told that “I guess then I am unable to help you sir“ I have no idea why I should stay with the company who does not value my business. I assure you, because of the multiple issues I’ve had, I will be looking for a new carrier.Stanford University did a study that said for one dissatisfied customer on average they will tell me more, I am 100% disabled marine, goes up and beyond any challenge. I intend to tell as many more as I can get to that knowledge of the unreliable Ability to take effective action. You wanted to critique, that’s only about 3/4 of a

Leatherneck1064, Jun 01, 2022

Mr Anthony

Me and my husband recently when to purchase a iPhone at cricket on the progressive leasing plan . We call the store on 4508 s orange blossom trail in Orlando at 8:10am and ask if they have any iPhone 7 Plus the salesperson respond yes we do have a 7plus I said ok my husband and I are coming in for one , we left our name . We drove up there stated our name the young lady said that her district manager is bringing in the phone in 1 hr time from another store mind you if she told us that before we would have drove to the other store but no they decided they are going to lie for a sale . So my husband ask to speak to the district manager and said that your sale person stated that they had the phone in the store so the district manger that goes by the name Anthony decide he want to have attitude by stating he doing us a favor and etc so my husband got angry and walk off and said never mind . So we went two different store around the Orange County area so Mr Anthony decide to call all the store and said they must not sell my husband the phone an less he is purchasing accessories with the phone and a maximum of 500 purchase the iPhone 7 Plus is 399 and accessories.

lilthing33, Jul 13, 2019

Customer Service is untruthful

Customer Service outright lied on a call. I requested a change of date for billing to be due on the 29th. The rep was not knowledgeable and I had to correct her on the date change multiple times. She put it at 27th and I requested the 29th. I corrected her multiple times and she said she would correct it, but it was obvious she was not going to do it and She didn’t. Im fine with the date being the 27th at this point, because it’s not worth having to deal with customer service to correct it. The whole call with this one rep was one huge irritation, because she either didn’t know what she was doing or simply just didn’t want to do it. What I’m not fine with is being lied to. She asked me the date and then deliberately used whatever date she wanted, even after I corrected her. Even the request to change the date she made harder than necessary. Also trying to move around and even find a forum on the MyCricket app was a chore. Note Cricket, I only want to comment on your Customer Service’s less than honorable behavior. I am requesting “NO” changes to my account. Thank youBy the way asking for a nickname is stupid. Because you keep rejecting saying it’s taken. Sounds like to me it shouldn’t be so difficult. No manner what you put it’s rejected.

martea1, Sep 05, 2022

30 minute wait time to talk to a human being is unacceptable

First my account was suspended because you guys couldn’t get it together to accept the payment. Now I’m being charged five dollars because you guys screwed up. Then my account got suspended because you guys screwed up. Then I go to call customer service to get an answer as to why there is a zero balance but my account is suspended only to get hung up on twice before being able to finally get connected with somebody. In total I spent over 30 minutes between two disconnections by you guys until I could finally talk to a human being. He doesn’t have any answers as to why this is really occurring other than to say that the payment was rejected. Not happy at all! Should never ever on the entire planet ever have to spend more than 5 to 10 minutes waiting for a human being. And I am driving while I’m calling so I should not have to enter 2 to continue to hold for somebody who may or may not decide to answer the phone! by the time he finally answered the phone I’m so angry I could spit! That has mostly to do with being hung up on twice. What a crappy customer service option! Also, why on gods green earth should I ever have to select the number one in order to get English when I live in the United States of America? You want to offer other options fine, let that be for the people who don’t speak English. Let them press the number two. How incredibly annoying!!

mewziclvr, Dec 19, 2022

Description

Need a new life hack? Download the myCricket App! Redesigned with you in mind, the myCricket App is simple, seamless and FREE.

It gives you the freedom to manage your Cricket Wireless account anywhere, anytime with just the tap of a button. What to Expect: Account Home Screen No need to wonder about the status of your wireless account because we’ve made it easy to stay up to date on payments, plans, data, due dates, and exclusive offerings. Payments Want to make a payment without the hassle of phone calls and store visits? Consider it done! Check out all of the easy ways to pay and save up to $60/year with the Auto Pay credit. • Credit/Debit Card • Cricket Refill Card • Gift Cards • Apple Pay Plans and Features Our range of plans and features lets you choose what best fits your budget and lifestyle. Use the app to customize each based on your needs. Data Usage Tired of going over your data each month? Our data usage gauge and countdown clock will keep you updated so you’re always in the know about how many gigs of data remain each month and how many days of service you have left in your current billing cycle. Support Maybe you need a question answered or maybe you’re little curious. We can handle both! Organized by categories and popular topics, we provide answers to frequently asked questions. If you hit a snag, one of our talented support reps are here to help troubleshoot. And lastly…our newest addition to the app: Shopping If you have an unlocked device and wish to switch from your current carrier to the Cricket network, we’ll guide you through the seamless process of transferring your phone over – all through the myCricket App! Due to its user-friendly interface and useful features, people may experience the following: Excessive smiling Reduced stress The urge to leave amazing Ratings & Reviews A sense of accomplishment But don’t take our word for it. Download the app for yourself and have something to smile about.