Cox App
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User Reviews for Cox App
The Cox App
Since the death of my husband, it has been a very long, difficult procedure just to change the name and checking account number for our home utilities and services. I realize that the Service Reps who answer the telephones don’t make the policies, but why must companies put customers through such torment. If the account is simply being changed from John Smith to Susan Smith and the debit or credit card number is changed from 1234 to 5678, why the 15-20 minute grilling and mail-in questionaries? Who volunteers to pay someone else’s bill anyway. I explained all of this because that is where Cox shines. I don’t know who designed Cox’s App, but he/she deserves a salary increase. I’ve honestly spent over a week on the phone/mail changing a straightforward utility bill. Yet with Cox, my name, security details, payment info, etc. was all changed on my Smartphone in less than five minutes. Kudos to Cox.
My Internet has stayed up for a month!
For about 6 months I’ve had intermittent problems with my internet being slow or non-existent. I bought a new router. Helped a little but not much. Signed up on the plan for a service tech to come to my house. First visit the tech found some old connections to rooms I didn’t have TVs in and terminated them. Also found an old signal booster they recommended removal of. He left and said my signal was good now. Worked better for about a week and then back to same old problems againCalled a tech again. Different tech came out and said it was the little Cat 5 Ethernet cable between my Cox modem and my router. Didn’t make sense because I don’t move stuff around so how could it just go bad. Week later internet was down again. I finally was frustrated enough to unhook my modem and go to the local Cox store and ask for a new one even though I got the same exact model. No charge to change modems. Guess what? I haven’t had a single problem since. Internet is fast and reliable now. Two tech visits and multiple online tech sessions and no one could seem to diagnose what was wrong. A change of modem did the trick. Moral: if you’ve tried everything, try getting a new modem, or better yet, have the techs keep one in their truck and change them when they’re on-site. Could save a lot of time and frustration.
Clusew
Clients for over 40 years. I wish I could choose which channels we can watch. I would like to delight all of the Spanish stations and I would like to have some of the other stations that are. One of the stations we would like would be from Japan. Thanks,Clusew. By the way I’m typing and nothing is showing up nothing is showing on the review page. I hope you can read my review. have been with COX Cable for 45 years. I’m always impressed by how good this service is. I’ve been to other cities and they have lots of problems with their providers. I wouldn’t want to wait for a week for a service technician to come to the house and then tell me he didn’t have the part to fix the problem and it would be another week until they would come back fix the cable and the home security. This was in Houston,TX and Xfinity was the provider of their cable. What a nightmare this was over Thanksgiving with 20 people and no football.
APPsolutely Easy-Peasy
Cox has really done a great job at improving its APP to do quick payments on the go or just while lounging at home. I’ve been fairly happy with Cox. Always good customer service. The only thing I would recommend is that Cox be more flexible with movie refunds especially with those that don’t have a trailer. I had to practically beg for less than $4.00 for a movie I didn’t like within the first 5-10 min that had no trailer. I also DO NOT make a habit of requesting refunds so I really thought it should not have been a problem. I also was not aware of the rule. Nonetheless rule/no rue Cox should be a little more lenient to those movies w/o trailers or supply a trailer for all movies if the rules are as strict as they are written. In the end I did get a refund but I did not enjoy having to beg for it especially when I’m a 1 person household trying to watch my nickels & dimes. Thanks otherwise for a decent service. HC
Bad Start All Around
Switched from Frontier and other than Internet Speed I am extremely disappointed with Cox. Didn’t install home phone correctly and want to charge $100 to come back and fix. No thanks, cancelled the phone service instead. Short sided and poor decision making on Cox’s part. Was never told about data plan when sold my package and now my 39/mo service will need a 50/mo increase to sustain data usage. Not transparent at all. I would not have gone with Cox if I knew this. Also, forced me to take some home security nonsense and was told first month was free but could cancel after as long as before month was up. Not true, it was on my bill and I had battle to get removed. Additionally told I was not in a contract but was saving $10/mo due to autopay. I told them I’m not on autopay. Answer from rep was that’s ok. Found out afterwards I wasn’t on month to month and was in a 1 year contract and that’s why I’m saving $10/mo. Why lie to your customers? I asked to have a supervisor call me and the reply was we don’t do that. Apparently, the game plan is dishonesty and non-transparency to get people to sign on with them. Obviously, Cox Communications does not value their customers. I will be shopping for a new internet provider. If you take the time to reach out and discuss my situation I’d be more likely to stay on, I’m sure that will not happen. What an absolute disgrace of a company!
Overpriced
I have had cox internet for several years, a few years ago I did an online chat (so I would have evidence) and asked about adding tv. I was quoted a price that was agreeable so I signed up. My bill was significantly higher and I complained. Nobody cared that I was quoted a lower price but I did get my bill down somewhat. I reluctantly kept the service for a few years but finally canceled. I noticed after cancelling tv that my internet was significantly slower for the first couple of months but slower sped back up. I have electronic billing and they don’t make it easy to see your billing statements (especially after they slow your internet) so I never looked at my bill that close until recently and I noticed that I was still paying for a tv app (whatever that is?), but I had a “bundle” discount. Well, the tv app service was more than the discount so I called to cancel that and a very rude lady canceled my service. Now my bill is higher than before, even though the discount was less than the service. They are the most convenient internet around so they don’t care about poor reviews because they know I’m stuck with them for now, but I wouldn’t recommend them.
The worst about billing - unbelievable
I know this is supposed to be about the app, but I like probably many others, signed up for service with Cox with a novice sales person who told me that if I got the service I could get the installation for free and then cancel. A year later I have been paying a ridiculous amount for the service that I didn’t want but was locked into a contract for. I had spoken to so many supervisors and I even got one who promised that she would go back and listen to the recorded conversation I had with the sales person to prove I was telling the truth! And I actually believed her ... No results, no one’s ever fixed anything on my bill , it took three weeks to install my cable and the guy who installed it got mad because I told him it was taking too long and he had been two hours late and had taken two hours just to install cable so he left a bunch of live wires spilling out of my wall and only installed one cable box, and they have disconnected my cable probably 10 times since quarantine started! I literally just couldn’t pay the minimum. Cox cable, you are horrible and I can’t wait to be done with my contract
Convenient
I write reviews VERY very infrequently but when it was requested of me while I was in the process of actually using the app, I decided I would do so. I decided to do so because in all honesty I’d just realized my account hadn’t been paid; my auto-draft didn’t go through because I’d had to cancel that payment method a few weeks ago due to fraudulent card activity. I was able to log into my Cox app though and literally within a matter of less than even one minute, I had been able to super conveniently catch my bill up to date, delete the debit card associated with the fraud (unrelated to Cox, yet which had still been listed as being an available means of payment options), AND I’d even enrolled in monthly auto-draft. I have an app for every one of my bills that HAS an app available… that said, of ALL the various ones I’ve got downloaded and regularly do utilize to keep tabs on various accounts, the Cox app is the best one. This app was clearly designed to be very straight-forward and is one of the simplest ones to effectively navigate, most definitely!
Service
It’s good good service and I want to upgrade but can’t get anyone at customer service to respond back to me. I have internet service and I want to add cable tv service to my existing plan but no one seems to care to respond back to assist me so I guess I will need to look else where for service. It’s a shame that Cox is so big they do not have to worry if they lose customers or not I have ATT Uverse at my home in Florida and they are top notch on service and keeping in good communication with their customers. I wish that service was available here.Oh well keep up the service and hopefully it will improve for Cox. Someone told me that Suburban cable was top notch May I will check with them and see if they want my service.Sorry you guys have such poor customer service as I do like my internet service just wish I could get the cable with you but guess you don’t need another cable customer.
horrible customer service
if you chat with rep and phone gets timed out then you get to start all over and the auto communication like how is your day going drags out by the time you get to talk to someone you already talked to 5 robots it's just rude and quitFrankly it shows just how far behind COX really is as a technology company if they can't even get a application to work flawlessly how are they going to get your Internet to work flawlessly internets a given it is merely bridging it for us because we are for the most part unable to figure out how to do it without their help which is kind of a joke in the first place because the Internet should be free anyone should be able to reach out and grab it but yeah they're definitely far behind on her application buildingJust in the time of me writing this it's timed out two times didn't think i was going to finish with out having to start at the beginning.... how is your day? is the weather nice enough for you? did you catch that game? hahahaha just fix out problems and dont raise the fee because you lack communication skills as communication company . ;) how is your day ??!!!!
Description
With the newly redesigned Cox app, you can manage your account on your own time, wherever you are. Check out what's included with your services, manage your bill, view your data usage, get service support or message an agent with 24/7 support. Using the Cox app you can: ○ View your service details ○ Manage your bill, view statements, update payment methods and make a one time or recurring payment. ○ Check your data usage ○ Stay up-to-date with outage alerts ○ Search and browse helpful troubleshooting and how-to articles ○ Message Oliver℠, our virtual assistant, or a live agent anytime with 24/7 support ○ Update your profile information or change your password ○ Quickly access product-specific apps to manage your Panoramic Wifi, Contour TV, Homelife, or Voice service We'll keep adding more ways to help you better manage your account.
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