Icon HughesNet Mobile

HughesNet Mobile

  • Utilities
View in App Store

HughesNet Mobile

  • Utilities
1.9
258 ratings
Age Rating

4+

Seller
Hughes Network Systems, LLC
View in App Store

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User Reviews for HughesNet Mobile

1
They took my money and run

I wish I would of read the negative commentsbefore I signed up with this company. Called customer service and was basically insulted by being asked if I was sure I logged in properly as if was my fault I couldn’t get my bill information. You can sure get on if you want to buy tokens. Even if you call in they can’t tell your total bill WITH TAX INCLUDED. Have to wait until auto pay takes it out. Is not the speed you pay for too. Seems to run out of MB’s fast and want you to buy tokens. Will be leaving as soon as contract up. Look elsewhere for internet service

10272010, Nov 24, 2021
5
Serves its purpose

Pro: The app is good to keep track of the data usage. I’ve never had to use the wifi tool when there’s a problem so I can’t speak to that. Con: The only issue I’ve ever really had with the app is that it consistently says the wrong bill amount, usually $0. My regular amount comes out anyway. I expect the regular amount, so that doesn’t surprise me, but could be misleading to those who depend on app data.

Ginger 45678, Feb 01, 2021
1
Horrible!

This is the only internet offered in my area. It is horrible. We have the highest plan and some how we run out of data the same day it is renewed. So we spend the next 29 days watching the screen buffer. I called the service department to get some information and all I can hear are chickens and dogs barking in the background. They have no answers other than our location is “under an umbrella” whatever that means. I’m very disappointed in the service. We pay entirely too much for such crap service. We’ve resorted to watching DVD’s. I wouldn’t recommend hughesnet to anyone who lives in a rural area.

HthrPrtt, Apr 12, 2022
1
WORST WIFI AND COSTUMER SERVICE

Give them 0 stars! 1. Absolutely worst WiFi network ever, so slow, you can’t even watch a 30 sec video.2. When I called, they NEVER mentioned a 2 year contract-even when I asked if there was any contract I needed to make!3. Customer service is the worst! They lied about everything. They first told me (within the first week that I complained about the connection) that if I wanted to cut off their service, I needed to pay FREAKING $400 (that I had absolutely NO idea of). Then, I kept calling so that I could have a solution- because it’s absolutely ridiculous for them to put that policy and not letting their customers know- and one of the guys, promised that if they aren’t able to make the connection better, then they wouldn’t charge me the $400 but that I needed to call before the month ends. I called like about 6-8 times in total and they kept telling me that they would find a solution but that they couldn’t take the $400 off because it was a policy that they have, I even showed them multiply recordings of my conversations with them. They didn’t solve anything because they didn’t even know what they were doing. DO NOT GET THIS SERVICE UNLESS YOU WANT TO PAY $60+ FOR JUST HAVING A MODEM AND ANTENNA SITTING AROUND, NOT WORKING AT ALL.

Jennifer 🍃, Sep 13, 2021
1
App doesn’t work.

App gives you ZERO current info. They want you to rely on the app to monitor your current usage, but the gauge doesn’t change… just tells you when you’re out. Then the app tries to sell you more usage when you don’t know what you’ve used. HughesNet-wise, internet sometimes works. DO NOT use Hughes if you have a security system, you will get at best 50% up time under perfect conditions, and nothing if there are clouds. Since HughesNet and DISH are affiliated, DISH is even worse. As others have said, Hughes and Dish have the worst customer service and an, “if you don’t like it leave” attitude, or ignore and basically say, “tuff darts, you’re under contract. They are subsidized and not allowed to go under, because they would give the competition a monopoly… which I wouldn’t mind, even if I had to pay more.

LandVulture, Oct 27, 2021
1
Hughs Net WiFi

This is a scam! Your data speed is 25mps for three days each billing cycle until you use up the tiny bit of data that comes with your plan ($70 plus a month for your locked 2 year contract!) or you can buy additional time through tokens (there’s the hook!)! No hard data limits is true but they throttle it back to barely dialup speed! (Unless you are awake in non peak hours when even God isn’t awake!)! This service is only good if you have ABSOLUTELY NO OTHER ALTERNATIVE! And beware of your data being consumed (according to them!) even if your not using it?! How does that happen!? Never would have signed up if I had known this was how it worked! Now stuck in two year contract with horrible provider!

miserable 2, Mar 04, 2020
1
STAY AWAY

Do not get! HughesNet internet speed is so slow. The router has also just stopped working multiple occasions and HughesNet wanted me to pay for it to get replaced by them, when we didn’t break it. Also, during set up the technician couldn’t get the signal to work in the living room, so he recommended that we buy a booster. We bought the booster and I haven’t noticed an improvement.They promise fast speed internet, I have yet to see that in the two years I’ve been stuck in a contract with them. The internet has gone out multiple occasions sometimes for hours. Overall, I have no WiFi most of the time, the router randomly stops working, and when I run the speed test on my WiFi standing right next to the router I get 0.83 Mbps. So, if your about to download this app because you recently got HughesNet, I would highly recommend finding a new internet provider.

TheyGotMe279, Aug 16, 2020
5
Fail login- no results

The app was updated, great looking welcome sign in screen. Worked for 3 days now error message not ALLOWED to log-in. Called customer care with no result. Was told they were still working on improvements and to try in a couple days. I noticed my account on emails no longer show my original profile info - in fact it had bogus phone numbers!!! Something ain’t right!YEAH! Finally... app appears to be working. I must comment on Hughes net in general. I have had their service going on 14 years. The folks that handle their customer care are condescending and flippant. 99% of the time I end up frustrated and angry. As far as the internet service goes, it was better a couple years ago, seems to have a BIG LAG and slow nowadays. Their phone addition service is horrible to use due to its own LAG. My options on other services are not available but I think once they are available in my area, I will drop Hughes Net. Because I have no other options, I feel taken advantage of, mostly because of the attitude and high cost. Since they have time to improve before more options come my way, I will give them that time to improve. It’s a wait and see.

way2GoHyacinth, Dec 04, 2019
1
Minus 1 Star

Calling for technical support is a joke. I've been disconnected 3 out of 4 times with no one being able to help with my simple question - the purchased GB's. That should be a simple answer. Also, the Hughes mobile app has never worked, and now the so called newer one isn't compatible with the browser Safari - nothing works. I constantly get the CIRCLE GOING AROUND AND AROUND whenever I try to watch classes, and I have plenty of GB left for the month. Things start slowing down every morning at 6AM - even during the bonus period. I'm so frustrated with Hughes - even though the people are all nice. Hopefully the new infrastructure bill will help people in rural areas with some decent Wi-Fi.

WiFi Misery, Nov 17, 2021
1
Joke

When it’s the only option in the area.... then it’s the only option. I can not understand how they are allowed to advertise High Speed Internet, and get away with such false advertising. I agree with the above review... I feel completely taken advantage of. The price is astronomical, for what’s it’s worth!!! We are a family of four, running TWO small businesses, and I have to go into town, sit in a parking lot to get invoicing done. This is merely for my children to use up in a matter of four days MAX!!! It’s ridiculous! There’s “High Speed Internet” IN RUSSIA - IN 12’ of SNOW!! And they can’t pump that s@$t to a little ol upper SC town? I will not even get started on the lack there of Customer Service or Installation Crew. HughesNet is a joke! Well, I guess the joke is on me, because they’re laughing all the way to the bank.

Ziptye99, Apr 20, 2020

Description

Use this app to manage your entire HughesNet account, from monitoring data usage to paying your bill to testing Wi-Fi signal strength. This app makes it easy to manage your account from anywhere. Features include: Navigation With a tap of your finger in the right corner you can easily access all of the app pages.

Homepage Refreshed layout for a better viewing experience. Quick reference boxes give you key information about your account on the main screen. Notifications Enroll in HughesNet Alerts for billing reminders, Service messages and Usage updates. Choose email or text message or both! Support Articles/FAQs An expanded array of support articles and frequently asked questions have been added to provide you with the information you need – faster. Wi-Fi Signal Gauge The app offers a Wi-Fi signal strength gauge that works exclusively with your HughesNet modem to detect the strength of your Wi-Fi signal in and around your home. Data Usage Easily access your remaining data, available Bonus Zone data, and your billing cycle details.

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