InnoCaption: Call Captioning

Name: InnoCaption: Call Captioning
Rating: 4.63928 (1838 reviews)

Utilities

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InnoCaption: Call Captioning

Utilities

4.6

1.8K ratings

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Mezmo Corporation

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User Reviews for InnoCaption: Call Captioning

Only way i can make phone calls

Before I discovered InnoCaption, I was unable to make phone calls myself (I’m hard of hearing). I would always have to ask friends or family to make calls for me if I couldn’t find another way to contact them. I don’t like depending on people like that and it could be embarrassing at times if it was a doctor call or something I wanted to keep private. Then I discovered InnoCaption and boom, I was able to make calls again after! It gave me freedom and also a sense of ease if there is an emergency and no one is around to call 911 for me. I’m forever grateful for InnoCaption and love how easy it is to use. The option for live transcriber or automatic is helpful because sometimes the call is quick and I dont need a live transcriber for it.

annoymous319, Sep 23, 2021

Unbelievable App

As a person that due to hearing loss has many problems understanding spoken words even in an everyday environment. Add that problem with cell phone communications and it really goes downhill. Especially when talking with people that have high pitch voices. This product is like closed caption for TV except it is extremely fast and accurate with translation of spoken word to text right on your phone screen. It is a game changer for hearing challenged people like myself. I can even talk with people when I can’t hear a word they are saying.It will also optionally, via a setting, translate English speaking people to provide the text in Spanish. I never know there was anything form an app perspective that could help me with phone conversations and on top of that with no charge for the app or usage charges when it is being used.As a retired IT veteran of 45 years, I’m pretty tough in handing out reviews. This is the first app I’ve ever given a 5+ rating. If you or any of your friends have hearing problems, whether they use hearing aids (that really don’t do a lot for pitch) or not, this is a must have app. 5+++++++

BBSA001, Jan 08, 2021

Best App ever with no monthly fees!

I used to need someone else to make phone calls for me. I am hard of hearing and it is progressive. On my daughters birthday, five of us went out to a restaurant. I could not hear any the conversations. I could read lips but sentences and content were indecipherable. I was isolated the whole nite - smiling when everyone else was amd trying to nod when it seemed fitting. INNOCAPTION has amazingly opened the door to the hearing world! I used you avoid using the phone, and now I am so empowered that I enjoy even talking to Medicare! You can select a live operator or a technology driven computer program. InnoCaption has enabled me to read exactly what’s being said with 99% accuracy. No more asking my husband or family member to help me use the telephone. It’s not a welcome request to ask someone to call the DMV or your insurance company for you. Now I can do it myself with crystal clear accuracy. The I ocaption features were well thought out and leave you with more than a hearing person using the phone would. For example, you can retain a copy of a conversation. That helps you with recording old phone numbers, remembering dates and ID numbers, and remembering names. For anyone who struggles with hearing loss and subsequently using the phone, get this app. You will wonder how do you survived without it I give it 100+ percent satisfaction.

Beeeeb brain, Feb 09, 2023

Innocaption App lifesaver

I started using Innocaption about a month before Hurricane Delta 75 mph winds split a cedar tree in half which continued to slowly lean towards my house and a busy street as well as knocked down several large limbs and branches from other trees. It became urgent to remove the cedar tree asap. With no electricity to use my CapTel home phone, the Innocaption app service was a lifesaver in being able to contact tree companies. Thankfully, the tree was removed 1 1/2 days later. Without Innocaption, I would have had to wait 3 days when I finally got power to use my phone!! It is now a few years later and now I’m using the Deskview on my computer as well. I needed help to get it installed. Susie and their engineers worked with me every step of the way until the problem on my computer was resolved. The FREEDOM the Innocaption app gives me, as I run around town when family, Medical appts, etc. call, helps me not worry that I will miss a call when I leave the house where I use my Captel phone which I love at home. If I have no electricity, I have access to my cell phone to make calls through Innocaption. When I was in the hospital for a month, I was able to continue to talk to family snd friends. So I encourage everyone to give Innocaption a try by signing in the app to see if it works as well for you as it has me!!

Cajunland, Jun 03, 2023

thankful

Technology has come a long way, it’s really amazing and this app is an instance of that. I remain professionally employed, which I could not do without this app. It’s not 100%, but it’s maybe 85% accurate, depending on the strength of the voice coming through. One thing I’ve noticed is callers on the other end using low quality headsets, microphones bluetooth devices whatever really degrades the signal. Captioning improves dramatically if I can gracefully get the other person off that low quality piece of unmentionable. That’s not Innocaption’s fault, just the way of the world. I used the captioners for about a year, and then switched over to the ASL engine, which I find more consistent in performance. All in all, I am very grateful for this app, and also for the US taxpayer dollars that fund the company. It’s free to you and me, but the program funding the company is a great example of where the US government works well.

catonmylapasitype, Jan 08, 2022

Ménière’s disease

I’ll keep this brief as I have a sick wife at home and I’m on my way to the grocery store to get her some medicine. I’m a realtor. Therefore, as you can guess I’m on the phone all the time. If you know what Ménière’s disease is then you know progressive fluctuating hearing loss is one of the issues with it. Talking on the phone has become increasingly difficult for me. I’ve recently found myself not wanting to accept calls because trying to hear someone is so challenging. I even wear hearing aids so the volume of the conversation is sent directly into them. Still challenging at that. I downloaded this app two days ago. I just got off the phone with s foreign client. His accent has been challenging for me to understand in person and very difficult over the phone. This app saved my relationship with him as I can now communicate normally through it. Thanks for the good work! Well done

conejocraig, Jun 06, 2021

Love this app!

I had gotten a different TTY home phone and app before this one. When I was ready to start using it, the home phone couldn’t be connected to WiFi so I found its app. I worked many hours daily for around a week, each time I thought it was set up, discovered new issues not to be found in the tutorial.Now THIS app?! Beautiful! It was super easy to set up plus instead of having to call customer support for any issues needing addressed, waiting for long time, you can get on a chat with them immediately. Customer service is excellent, I found this app accidentally when I found I had to use Zoom for a video appointment and was searching for help because I didn’t have anyone to come over to help me understand the doctor. That’s when I found out that this app not only works beautifully with iPhone and iPad, it has a desktop version to enable us to use closed captioning when in a Zoom appointment. I haven’t got to use this with Zoom yet but I foresee no problems with using the desktop version of this with it. I was just so happy after being able to make a few phone calls and also receiving phone calls on this after having my iPhone number forwarded to ring here, I want everyone to know this is by far, the most amazing app for the deaf! ♥️

JoEllenNmandyBestFriendsNdog, Aug 07, 2020

Operators are half asleep

I had an important job interview today over the phone. The operator literally didn’t type out half of what the person on the line said. When the operator did manage to write anything, it was total gibberish. The words certainly weren’t part of the English language. I would’ve been happier allowing the darn automated program to type out the conversation rather than the operator I was transferred to. Unfortunately, this happens A LOT with InnoCaption. Some operators are great, and others are totally worthless. It’s like they’re half asleep or not even paying attention. My customer experience over the last few years has been frustrating because InnoCaption consistently drops the ball when I need them most. There needs to be a feature where InnoCaption users can send SOME kind of single to the operator that they’re screwing up. Hopefully that jars the operator into paying attention. Mistyping is one thing. Not typing for a minute at a time is incompetent.

Johnjohna, Aug 28, 2020

never been so excited

i am legal oral deaf. phone calls were always my struggle. lack of Asl skill as i was forced raised to be oral. . i have tried purple, caption phone iprelay. list goes on. i never felt satisfy with phone calls do to delays in relaying calls , ask signs i’m not familiar with etc. i discovered this app as trying to find what best would work for me as an oral deaf. i am so excited that when i received a business call through this app. there was absolutely no delay in transcribing what was being said on other end. and they were able to hear my responds without getting frustrated with the delay responds. thank you so much! now left to discover is a way to have better transcribe voice to caption service as in person. i try using ava and that app crashes alot. need something more reliable in this “mask wearing “ era as block the ability to lipread.

Looney_mommy4, Sep 14, 2021

Great App

I never leave reviews, but InnoCaption has been such a game changer for me, I felt compelled to do so. This is the third caption app I have tried and it has been so much better than the others. It gives you the option of using an individual to transcribe or automated assistance. The option of a human to transcribe is supposedly more accurate and the automated option is faster. I started using it with a human transcriber and then switched to the automated option. I found both to be accurate. The automated is very accurate and the only time I have any real problems is with numbers. It can get a bit confused with phone numbers and such but it is usually so fast and accurate that it is the only option I have ever used and was able to have a normal conversation without asking people to hold on while I waited for the captions. It is the first time in 20 years that I have not dreaded making a phone call. Also, the voice mail is so much easier than my last app. My last app required using a tree menu. Push 1 for this, 2 for that, etc. Transcribers have a hard time with those trees. InnoCaption lists the calls and you just pick the one you want to hear. No need to push a bunch of options trying to find the call you want. This has been a GREAT APP for me. I hope they keep it up. I would really hate to lose it.

onetwobutnotthree, Apr 05, 2022

Description

InnoCaption empowers you to call anyone, day or night, with fast and accurate real-time captioning. If your hearing loss makes understanding your cell phone calls difficult, our app is the solution for you! Our service comes at no cost for eligible users in the United States because we are funded by the FCC's Telecommunications Relay Services Fund.

Spanish call captioning is also available through Automatic Speech Recognition (ASR). Speak using your own voice and see captions of what the other party on the call is saying - it’s simple! Make and receive phone calls right from InnoCaption to keep all of your communication in one place. We also provide contact syncing, so you can easily access all of your contacts within the InnoCaption app. Our technology lets you choose between live captioning by live stenographers or best-in-class automated speech recognition (ASR) software. You can switch caption modes at any time – even during your call! Communicate with ease, knowing the speed and accuracy of our captioning service ensures you are able to keep up with your phone conversations. Use our captioning feature with your devices. The InnoCaption app is designed to be fully compatible with your mobile phone and tablet. In addition, our DeskView feature allows you to mirror your phone or tablet’s captions onto a computer screen or to make direct outbound calls from the computer – simply log in to our website from your computer’s web browser to access this feature. The InnoCaption team has developed a full set of features to meet our users’ accessibility needs: INNOCAPTION FEATURES Live Captioning for All of Your Phone Calls • Choose between captioning from live stenographers or automated speech recognition (ASR) software • Call captioning and phone call app provided at no cost to the hard of hearing community • Captioned phone calls allow you to manage and clearly read all of your phone conversations • See captions from your phone mirrored on a computer screen with DeskView - great for video conference calls! Make & Receive Calls With Ease • Make and receive calls using InnoCaption to transcribe all of your incoming and outgoing calls • InnoCaption works with your current phone number • Use the app like your regular phone dialer - no need to make calls through a relay center Speech to Text Call Transcripts • InnoCaption transcribes your calls so you can easily view your conversations • Read captioned voicemail and past call transcripts Sync Contacts • Easily sync contacts from your phone to the InnoCaption app • Continue using your personal cell number by combining our caller ID and call forwarding features 911 Calls & Spam Filter for Secure Calling • Built-in spam call filter blocks high risk calls and provides notices for potential spam calls • Make 911 emergency calls with captions* Spanish Language Support • Spanish language captioning when using ASR caption mode *911 Calling Advisory: Calling 911 from a landline is the most reliable method of reaching emergency response personnel. Please visit our 911 calling education page to find out more about using the InnoCaption app to access 911: https://www.innocaption.com/calling-911/ Cellular data plan or Wi-Fi is required for usage. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. For more information, visit us at https://www.innocaption.com Please reach out to us at [email protected] for any assistance.