NETGEAR Nighthawk - WiFi App
View in App StoreNETGEAR Nighthawk - WiFi App
4.7
Age Rating
4+
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User Reviews for NETGEAR Nighthawk - WiFi App
How could such a big company…
…have so many problems in their equipment? There are so many occasions I can not log into the app at all. It doesn’t recognize the password and locks you out. Then when the app looks like it’s working it crashes before ever getting into the app. The only thing that is consistent is the internet will run through the r8000 albeit, unsecured. I’ve had the antenna split to run two different names for each 2.4 vs 5 and upon shutting down one of them there’s a complete security risk as people can still sign on and use the wifi when these have been turned off. No matter shutting down restarting or disabling the group devices are still able to log onto a network that the router actually shows as off. Speaking of restarting the router, when you reboot or update from the app it will load bogus sales screens in your face that can not be bypassed as if it’s “running” something in the background. When it finally does finish and it asks to join the network that it’s suppose to be, it denies you access. Maybe there should be less options simply because from operation to security it seems there is not much working from netgear.
Known issues with app that NetGear won’t fix!!
I have MR80 mesh router system with current software, my IPhone software is up to date and so is your lousy app. Two weeks ago, i started getting an error and could no longer view connected devices on the router or satellites via the app on my IPhone or IPad. I’ve uninstalled, reinstalled, rebooted and done everything else I can think of. Numerous complaints are logged about this issue, yet NO fix. Then, I renewed my Armor security and when I click on that feature IN THE APP, I get an error and am told to call your 888 number. I spent 45 PAINFUL minutes on the phone with someone that I could barely understand that kept telling me I can check the security scan for my devices via my computer. I don’t carry my computer around, I use my iPhone and iPad so now I’ve paid for a subscription that is completely useless via your crappy app. He had no clue what I was talking about with the Armor Security feature in the app, FYI. Just kept telling me to check my computer. Get it together and get it fixed! You know people are having problems with you app and are ignoring it!! Giving a 2 star review because at least my internet speed is still working in the app.
Horrible app experience
App still requires you to set up an account to even use it, giving the app all kinds of permissions to mine your data. It does NOT need this level of permissions, the app is supposed give you control of your router only. A couple of weeks ago, Netgear installed the armor trial WITHOUT my permission, something I have refused to do. The web interface does not let you control armor, you have to use the app to do it, which gives them permission to mine your data. This is a despicable decision by Netgear. I refuse to use the app, and will let the trial expire. I’ve used Netgear products for 25-30 years, but I will look at other options in the future. They are becoming extremely shady, installing FEATURES without permission, requiring you to register so they can mine your dara just to use the app. I wish Apple step in and give them the boot from the App Store until they start respecting your privacy and choices.Update: Another update, still wants you to login and give permission to mine you data. All of the above review still applies. I let armor expire, after it installed without permission. I will never agree to an app that mines data. At this point I’ve given up hope they will ever change back to the way it used to work. It seems to be a conscious shady business practice at this point. I don’t understand how this app gets a 4.7 rating. The majority of reviewers give it 1 maybe 2 stars. I’d give it a zero if I could.
Advanced users beware
I have a pretty old R7000 that has been working well for years. I have it set up as a bridge and have saved the settings in case I have to factory reset for what ever reason. Today was just such a day. Unable to reconnect, I had to reset. After several unsuccessful attempts to access and reload settings I ended up trying to connect my laptop via Ethernet cable to access it. At this point I wanted to try accessing the router with the app and was prompted that the net genie app no longer supports the nighthawk series routers. I downloaded the nighthawk app and tried setting it up. There is only one option, access a setup router, unless you are starting from scratch anyway. The router must get connected to the modem in order for the app to access it, it will not progress past that step otherwise. I finally gained access to the setup on my laptop and restored my bridge setup and attempted to access the router in the app again. Same options as before, if you look in the help section, it’s shows bridge mode and that you can’t use the app to access the router, you must turn off bridge mode. I can’t believe this series of router has such restricted app support and no option at all for manually accessing the router or anything. Netgear, get your “advanced” app in order so advanced users can actually use it to access their routers...
iOS/iPadOS App often doesn’t work when IPV6 enabled on R6700v2 (latest firmware)
Feb. 9, 2020 update: Latest App now works better when IPV6 enabled, but I still often have trouble with local auto-login when starting the App. The irritating workaround for the login problem (with IPV6 enabled) is to close the Nighthawk App, turn off and on WiFi in iPhone/iPad Settings App, and open the Nighthawk App again. Of course, the other workaround is to disable IPV6 in the router’s Web interface and reboot the router (if you don’t need IPV6).The Netgear R6700v2 was advertised as supporting IPV6 but I have had irritating problems when IPV6 is enabled. The biggest problem now is that if IPV6 is turned on in the router’s advanced options (disabled by default), then the Nighthawk App on both iPhone and iPad often or usually doesn’t work or works for a while and stops working. If I turn off IPV6 and reboot the router, the App works fine. Other than this Nighthawk App, I think IPV6 works (using Web interface rather than App) although some VPN’s won’t work from the router’s network with IPV6 although newer versions of VPN’s with IPV6 support will probably work. Luckily, I don’t require IPV6 yet, and recommend Netgear router users just avoid enabling IPV6 unless they know they need it.
Erratic at best with iPad and iPhone
During the set up of the devices, at the end, the screen goes white and the app freezes. Have to close it and re-start again. Then, when trying to set up a second device, the app sometimes doesn’t recognize the user or password (and I know I was writing the right one because have the view password on). Later notice that if I leave the option “remember me” on, the issue with recognizing the password doesn’t happen that often.Then, once the two devices are on, the mapping doesn’t use the assigned name given to the devices to the graphic in the map, making very difficult to know to which device belongs the information shown. Would be nice that rather than the map shows just the generic name/type of the extender, it adds the name given to it.Then, with only one device, the list of the connected devices can be obtained relatively without problems. Once two devices are connected, sometimes the list is given, sometimes it is not given. Error message is shown.By the way, the instructions to recover the password in case you forget it are useless unless you have a PH in computing. Not good for a product aimed to the general public. Not good Netgear. You could do much better.
Sorry, won’t be installing this app
I used Netgear genie for awhile. After updating one of my routers, I have 5 netgear routers networked together in 4 separate buildings, one of my Nighthawk routers was not supported by the genie app. So, I thought, ooh cool I can try a new app. Well, first off it wants me to make an account online. STOP! Wait I have to create an account online to configure my internet router. 9 times out of 10 that I’ve used the genie app is to isolate an internet trouble. If I can’t use the app without internet it’s useless to me. The only reason I was even going here was my netgear cable modem/router had slowed to a crawl due to dos attacks from what the logs in the router were saying. After a day of searching online and troubleshooting it looks exactly like an issue that was posted on Netgear’s own forum about 5 years ago and as of a few months ago still had not been resolved. It appears to be some weird bug with iOS devices and IPV6 packets being misread as DoS attack packets in the router. Netgear did not even respond to it on their own forum. Netgear seems like it is becoming like every other tech company that focuses on greed more than the satisfaction of their customers. Too bad I have 5 of these things. I’ll be manually logging into them for now until I find a better alternative and will start replacing them one by one.
Don’t give up yet
Negear did fix my Nighthawk iOS App problem. Below I wrote this review about a year ago. Just hang in there. Don't get frustrated.This App worked wonderful before the latest Firmware updates on the router. Some of you are having problems and some not. I have about 10 cases pending with NetGear regarding no access control and now device manager issues for the AX5400 RAX50 router model. Remember, due to language and cultural differences on the phone with support, there is about a 1 to 3 ratio of customer agents who “get it” and will take some sort of action right away. I may have gotten the message to the development team but we need more people to report the problem to NetGear!! Remember, the Apple App Store just posts reviews, they don’t fix stuff. CALL NETGEAR and report the complaint. Only customer complaints in high numbers will compel them to take action. That’s the way it is. For those of you who need remote access to your router in the meantime, download the “Laucher” app (tile looks like a bottle rocket with a red background tile) and use it to access your GUI. If the NetGear team is forced to correct the problem, it will work again for those of you that are affected. CALL NETGEAR and complain. Apple reviews won’t fix this alone.
No device control
At first I loved this app as all of my devices, around 15 in total including cameras and light switches, could be easily disconnected from my wifi if needed. I often used the “I’ll turn off the wifi” with my son to get him to do what was asked, and this still works with him most of the time. Luckily, he doesn’t know that for the past year or so, the device manager on this app no longer works and I’d likely have to disconnect my entire house to disconnect any of the devices he uses. Most days when I open the app I only see one or zero items under my device list. On a good day I’ll see about 7 devices, most with insufficient detail for me to even figure out what it is. I can sometimes tell if there are similar items of a certain number, such as 4 - I would know those are the light switches, but I’ve also edited the device names and icons countless times and they never stay labeled for long. When I first had this issue I researched a fix, none of which worked, and then thought about getting a new router of a different brand, but I haven’t yet and am still very frustrated by the reliability of this app. When I opened it up a couple days ago I saw 15 or 16 devices under my device manager, and it was like Christmas morning. That only lasted a few minutes and poof, gone again. I absolutely hate having no control over the devices in my house.
Could be a lot better
Love the Nighthawk router I use,but the app could be much better. Works well enough for seeing devices on the network and disabling ones I don't want connected right then. Could be a lot better first and foremost is being reliable when I try to open the app and connecting me. Half the time when I do a power cycle or there is a power outage, when the router is back on it won't connect me to it in the app. It will say it can't be and to check the connection when it is on and working. Have to mess around by doing another power cycle or deleting and installing the app again. Another annoyance is the wifi icon will show all devices have a fair or week signal. There are no devices that show all the bars filled in green. Other things that could be better, but are not annoyances are making the app more fluid feeling and show data usage per connected device. It is nice to see the total used during the day, but would bet better to see it by device. Other than that, the app does the basics well enough, but could be better so I can use the app more than needing to use the web browser portal for anything else.
Description
Do more with your WiFi using the NETGEAR Nighthawk app. Access your router’s features and manage your network from anywhere after quickly setting up your WiFi in just a few steps. The Nighthawk app gives you convenient access to your router’s features: - Anywhere Access – Monitor and control your home WiFi from anywhere. - Smart Parental Controls – Filter content and limit time online automatically with Circle® on NETGEAR. - Armor Security – Advanced cybersecurity on your network to protect all devices from online threats. - Speed Test – See if you’re getting the internet broadband speeds you’re paying for. - Guest WiFi – Set up a secure and separate WiFi network for guests. - Traffic Meter – Monitor internet usage over time. - Easily pause WiFi, update firmware, and more!
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