Linksys

Name: Linksys
Rating: 4.70363 (77322 reviews)

Utilities

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Linksys

Utilities

4.7

77.3K ratings

Age Rating

Seller

Belkin

In-App Purchases

$2.99 – $49.99

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User Reviews for Linksys

Linksys App Ruins The Linksys Experience

I recently installed a Velop Whole Home Mesh Wifi network and I am very pleased with the hardware and my network. But I am not at all happy with the Linksys IOS app on my iPhone11. When accessing the network administration, the app frequently is slow to connect, it hangs or freezes. I recently tried to access the app, it indicated that I needed to enter my email address and password. After entering my email, the app froze and would not let me enter my password. When the app started working again and I entered my password, I got an error message indicating that I made to many attempts for password and I would be locked out for two hours (or I had to reset my password). There is something seriously wrong with this app and it is ruining my experience with Linksys.

Bubba from SF, Apr 03, 2020

Similar experiences to the other one star reviews

I recently (foolishly) opened the app – my network had a hiccup that spurred me to reboot everything, and after everything restarted and reconnected and was working fine, I wanted to see if there was a firmware update that hadn’t been installed (yes, I have the firmware auto update set), and was greeted by the app telling me that one of my Velop units could not connect to the others. All units appeared to be functioning ok, no red lights. So I followed the app’s instructions and power cycled the node it said could not connect to the others, it rebooted and displayed the same blue light that it had previously. I then used the app to reset the network, and when things returned, everything had a blue light, everything worked, but the app now flagged a different node as being “unable to connect”. I repeat, the network was functioning fine. I tried excoriating their tech support drones via the “send us a suggestion” link in the app, and received the final humiliation … the email was returned as the address it was set to did not exist.Folks, the Linksys development person has apparently expired or has relocated to an unused missile silo until the pandemic is over. Velop users are on your own. I have deleted the Linksys app from my iPad to protect my Velop network from software assaults.

constantnormal, Jul 28, 2020

Velop Router

I spent 10 hours trying to set up two different routers from two different companies and had such a difficult time setting them up. After much frustration, I took them both back.I talked to two representatives at one of the local electronic stores and both had the Linksys Velop systems. They mentioned the ease of set-up and convenience of the Linksys App. I was convinced that if this is the system that they use, then this is the system that I need to try out. I figured if I couldn't get it to setup, I was going to have to have an internet specialist come to my house and install this unit. WELL, this was the easiest setup and literally took me less than 10 minutes to set up the whole system. The app is clear and extremely understandable and walked me through the whole setup (plug in wall, plug in signal, and it goes through a few setup steps) and WOW- it was online. Then, I set up the extra node with power and it connected right away. EASY, EASY, EASY. If you are looking for a GREAT system with awesome coverage and easy setup then the Velop system is for you. Thanks Linksys for making this system so easy that even a non-technical person like me can set it up in minutes.

Flagamer, May 26, 2018

Linksys Velop

We have Verizon Fios fiber optic which is suppose to be the fastest. They got changed to Frontier. Started to slow down. Then started to have issue connecting wireless to the the wifi wireless. They changed the modem first. It was ok for a short time. Then started having issue again connecting. Technician came and change the modem again and upgraded my service to a faster internet connection. Again started to have issue a couple days later. Another technician came and added a box in the garage. I told him that we use to have very good connection to the wifi before the company changed to Frontier. He recommended to get a google whole house wifi extender. I bought a Linksys system. It’s a great system. Now we have a very good wifi connection anywhere in the house. Even across the street I can connect to the wifi. Thanks to Linksys Velop. I recommend this system to anyone that has wifi connection issue.

gmbuen, Jan 19, 2019

Great app in theory but seems very buggy

I will start off by saying that I own the WRT3200ACM. I bought this router close to two years ago and so far I don’t have many complaints about the router. I think it’s a great consumer router. My issue is the app and the interface that is used to manage the router. About 6-9 months ago I noticed the interface/app started combining devices to appear as one device within its GUI. For example I have a network security device and my child’s smart TV, but for some reason the router thinks they are the same device. When I click on the “device” in the GUI, the security device appears as the wired connection and the TV appears as the wireless connection. This makes it challenging to apply parental settings to the TV because it also applies them to the security device.On top of that I have created scheduled under the parental controls, just to go back in there later to see my settings were reverted back.On the surface the app seems great and would be extremely useful, but it seems buggy and unreliable.

HeadBroski86, Jun 12, 2021

The app looks good at first glance

But it is missing alot of useful features. It tells you the speed of your internet going into the router but not the wifi speeds. If your (wifi) speeds are slow (which mine is consistently half the incoming internet at the primary node) it doesn’t give you any useful data to troubleshoot. Child node connection strength, speed of internet at each node, it doesn’t even let you designated devices to 2.4 waveband to declutter your 5ghz. Here are the three things you CAN do. 1) Check if your internet provider is giving you internet service after a very slow login process. 2) see that devices were at some point connected. Most of the devices will be off or ones you are using will not be on there… 3) restart your modem Thats it. You can tell that your internet problems are this device and there are no other actions to take update: I had to drop the star further due to now linksy requires you to update your password to enter into the app. This means you are going to log off every device in your house and spend 3 hours logging each one back in with the new password … I hate I bought this system, I should have gone another cheaper optionUpdate: the app barely works now.

Jack3469643, May 27, 2022

Works great and fairly intuitive

This app does what it is supposed to do. It lets me easily change the settings on my mesh network, determine what devices are connected to which node, set-up statice IP addressed, and optimize the network as far as my limited knowledge of networking allows My only gripe is that the help file does a poor job of explaining what the various settings do. They have gone too far dumbing it down for brevity. Most help entries give an extremely generalized idea of what a setting is used for, then basically say “we recommend using the default setting” - leaving out the implied “because you are not smart enough to understand the concepts involved.” It’s hard to LinkSys them too much because it’s what every manufacturer I’ve used seems to do these days. I just wish they could offer more in depth help for those who are not network experts but would like to setup a well-formed network. Otherwise, the app is fairly well laid our and intuitive.

JFLund, Jun 11, 2018

Multiple clients

I had to purchase a new router after I had an alarm system installed in my home..it was a smart alarm system which consisted of a wireless controllable front door, Two wireless indoor cameras, two wireless thermostats, and two overhead smoke/heat detectors.Without realizing it everything on the smart home system affected my router bogging it down when I went to use the PC...I always used Linksys and at the time I had the best Linksys had to offer in routers which was I can't remember but it was the one previous to the EA 9500 that I'm writing about now. After reading the specs with all the antennas and the new technology I gave this a shot for $400 at the time and when I got back on my computer everything was cleared I was able to fly bonnet especially with gaming and I do play AAA games..Also in my home I rent out eight rooms and not only does everyone have cell phones but they have laptops as well so that's a very busy system when I checked the app sometimes AC up to 24 items on there at once without even affecting the band with I highly recommend this unit

Macabre!, Aug 04, 2018

It’s great

The app works even with iOS 14 (smh) and the router works well and has excellent range so in short the 1 star ratings(after reading several) are because people have no clue how to use or set up things they buy or use. I.E - the app lets you restart your router no need to manually unplug it and that’s a simple example, and for everyone complaining about the product or app I’m glad your so intelligent you can make your own that’s so much better so why are you buying or using other products? And also no one cares if an app can go to landscape or not it’s an app not a game or movie smh lazy self entitled people this app with their recent routers and nodes is excellent and anyone who doesn’t think so should take all their fancy over priced tech back to the store for a refund because your to stupid to use it anyway, also no one wants to hear your trolling comments and net gear is junk so stop pushing it like you get commission on the sales thank you for your time 🥳

ShadowArmor69, Dec 20, 2020

Latest version breaks all functionality

UPDATE The app now works for me again! I never got a response from LinkSys support but the newest version of the app and rebooting the router got it working again. I wish LinkSys would include some recommendations with the app updates. If rebooting the router is necessary to get the app working again, mention that with the general “bug fixes” comment. Especially since everything is controlled through the app. My next step was going to be a factory reset. Previous comment:I can no longer connect to my network with the latest release of the app. It loads but doesn’t acknowledge that I have any nodes. In some menus I can briefly see my settings but then get “Unexpected Error” in all cases. I tried contacting Linksys support last week from the app which attaches a log file to the email but haven’t gotten an update. It doesn’t seem like the newest release was tested at all.

shogut, Jan 25, 2022

Description

This app is the command center for your Velop system and Linksys Smart WiFi routers. Use the Linksys app anywhere you have an internet connection to check connected devices, set up guest access, or keep your kids off the internet when they should be doing homework. The app offers two subscription services: Linksys Aware for whole-home motion detection and Linksys Shield, which provides network security and keeps kids safe on the web.

KEY FEATURES • Remote Access – All you need is the internet. • Dashboard – Your WiFi's vital stats on one page. • Guest Access – Give friends internet access, but keep personal data secure. • Device Prioritization – Improve streaming and online gaming by giving WiFi priority to favored devices. • Network Security - Be proactive against network threats and malicious sites with Linksys Shield. • Parental Controls – Encourage kids' healthy internet behavior by pausing internet access. SUBSCRIPTIONS Linksys Shield, for Velop tri-band users, protects your WiFi from external and internal threats and delivers customizable content blockers to keep kids safe on the web. Linksys Shield can be used on up to 14 devices connected to your Velop system. SUBSCRIPTION PRICING AND TERMS Two auto-renewing subscription options: • $4.99 per month • $49.99 per year ------ Linksys Aware is a premium subscription for Velop tri-band users. Linksys Aware provides whole-home motion detection for mesh WiFi systems. Set a sensitivity level matching your home and lifestyle, and get notifications when motion meets or exceeds that level. Expand your motion detection with compatible smart home devices. SUBSCRIPTION PRICING AND TERMS Two auto-renewing subscription options: • $2.99 per month • $24.99 per year ------ Prices are in US dollars. Your price may be converted to your local currency. Your trial converts to a paid subscription unless you turn off auto-renew. Access to the trial will be available as specified even if the trial is canceled before it expires. Subscriptions automatically renew at the end of each term and you will be charged through your iTunes Account. You may turn off subscription auto-renewal at any time through your iTunes Account Settings. We cannot offer a refund for unsubscribing early. After the trial period, iTunes will process auto-renewal payments in the 24 hours before expiration. To avoid auto-renewal, turn it off at least 24 hours before expiration. Manage subscriptions, including auto-renewal, through the iTunes store. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. Privacy Policy: https://www.linksys.com/embed/lswf/en-us/privacy-policy/ Terms of Use: https://www.linksys.com/embed/lswf/en-us/terms/ SYSTEM REQUIREMENTS* • Velop systems and Linksys Smart WiFi routers. Full list of supported routers: http://www.LinksysSmartWiFi.com/cloud/ustatic/mobile/supportedRouters.html • User account (created in the app or at http://www.LinksysSmartWiFi.com) connected to your Linksys product. • iOS 14.1 and greater * Subscription services require a tri-band Velop system. Linksys Aware also requires at least one child node connected wirelessly to your mesh WiFi, or a compatible smart home device. For additional help, visit our support site at http://support.linksys.com