Bitdefender for NETGEAR Armor

Name: Bitdefender for NETGEAR Armor
Rating: 4.62004 (8314 reviews)

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Bitdefender for NETGEAR Armor

Utilities

4.6

8.3K ratings

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User Reviews for Bitdefender for NETGEAR Armor

Very Disappointed

I installed this along with the Orbi App, I really wanted this to work but only ended up being disappointed. I even just walked away from it for a day in hopes that I was too tired and frustrated with it. Nope! You would expect more from these two companies: very basic, doesn’t really do anything, no way to dismiss an alert, for example I installed it June of 2019 and it gave me an alert that my DropBox account may have been compromised and I should change my password. Date of alert... sometime in 2016. Now it just sits there and never goes away.Don’t get me started on the Orbi App and how it works with Armor. Short Answer: It doesn’t!Come on guys and gals you can do much better then this!

BPAK2384, Jun 18, 2019

Horrible VPN

Honestly I had never downloaded a VPN for our entire web connection before but we love our Orbi and had some security issues pop up. Orbi suggested we purchase it and add all devices to it so we did. As far as the other devices in the house no one has claimed to have a issue with it but my phone on the other hand will go on these longs bouts of not being able to connect to the internet so I have to turn the VPN off or the Wi-Fi and then browse whatever or turn off VPN and just use my mobile data then other occasions that would also freeze on an iPhone 12 Pro no less and I would have to switch back to wifi I honestly thinks it’s more trouble than it’s worth. I love Orbi but it’s a shame they attached their name to this.

Day Jo 💖, Feb 08, 2022

Had big hopes for this but?????

Bought a new Netgear Orbi 6 Wi-Fi router and Bitdefender came with it for one year. Very buggy app, parts don’t work, Even website instruction English is incomplete and can’t understand what they’re saying,the worst Technical Support I’ve ever had in my life by phone, chat, email it’s all bad. They appear to be in India and talk so fast I can’t understand them either. They don’t understand English and when I ask A question I get an answer for something else but what I asked about. The bit defender app is very buggy and I don’t see them doing anything about fixing the bugs?? Instructions for setting up bit defender or nonexistent except if you want to spend hours in days trying to look on the web, which I don’t have that time. Probably going to end up uninstalling at all. Update…. Updated my iPhone to iOS 15.1 after talking to technical support stating that there would be no issues. That wasn’t true, the software update caused Orbi app to block all my devices but one. Then created a second device for my cell phone calling it Network and not allowing me to have bitdefender on my cell phone?? Then it took three days to try and delete the old iPhone device which wasn’t working anyway but not allowing the new device to be download with bitdefender protected which still is the case today??

DJSFO, Nov 25, 2021

Not clearly understood!!!

It appears that the program is doing many things simultaneously. It is not clear however, what each function actually accomplishes. There should be a little explanation or pop up for each to clarify what it is doing and what the results are. Also, an invite to install took me to a menu of different contacts when I touched the install button. That gave me no idea whatsoever of how to install Armor which was part of the invite. So also, instructions are not clear. This app could use many improvements.

Donn Sheldon, May 27, 2021

Unusable in current form.

I was excited to add this end point protection to my iOS mobile devices. However, after installing it, it proved too buggy for me to keep. I have now uninstalled it after having it for 24 hours. Several times throughout the day it would stop all browser traffic on my iPhone and iPad. The only way to restore connection was to disable this app’s VPN. I look forward to using it in the future but it’s not usable in its current form. Perhaps it worked well at one time and an iOS patch broke it. I would also like to see more documentation on how exactly this app and its VPN adds security to the Netgear Armor suite that isn’t already included in the routers Armor processing. I look forward to adjusting my review once these significant issues are addressed.

LearninBoutMoney, Mar 15, 2021

Useless and Netgear Doesn’t Even Understand or Support It

Look at the forums regarding Orbi and Armor security. There are issues with Orbi and implementation of Armor, activation of subscriptions and on and on. My Orbi router, from within the router’s app, prompts users to download this app to protect mobile devices; however, once installed, Orbi never recognizes the devices as protected. I’ve rebooted, uninstalled ,reinstalled, etc., same result. No one at Netgear seems to be able to answer how to get this to work and good luck getting a hold of someone at Armor or Netgear. FYI - your “support” from Netgear now expires 90 days after you buy their router (wonder why). I will be deleting this app and Armor from my router and going with a different security package that works out of the box and is supported when I have issues! Netgear - I should not have to pay for support to get an answer to a question to implement a feature promised by your device that I paid for already. This may be going back to Costco for exchange for a different mesh network.

MimiTN1, Nov 17, 2021

Awful wifi issues and battery drain with iOS

Not able to load the customer support window to put in a complaint about intermittent wifi issues and battery performance issues after having the app on my phone for a year. Apple says my battery life was impacted by the vpn and causing intermittent wifi /cellular issues and recommends turning it off which is not possible without uninstalling. GPS freezes in transit and loading of sites takes forever. I don’t have this issue with my other phone that does not have bitdefender installed. Though the app is great at blocking malicious attacks and notifying of occurrences I can barely use apps and load urls because of bitdefender. And my phone is constantly overheating because of this app. I paid for what…to have my battery ruined with difficult access because of this app? Not a happy camper.

orchid5678, Aug 11, 2022

Terrible security service it tries to block basically everything

This security app is horrible, it’s probably safe because it considers basically everything spam and a threat. Honestly if I wanted that I could just unplug the Internet and that would not cost me $100. Honestly it make using the Internet impossible I get dozens of threat notices a day and some of the sites it tries to block are ridiculous! It tried to block NBC News, Apple News, All Recipes, every game off the Apple site and most everything else. And if you unblock these it tanks your security rating. I started out at 89% secure. After a week I’m at 60% and weak all because God forbid we tried to use the Internet. Honestly I love the Orbi Mesh network but this security app Armor is just buggy and almost impossible to use. Sad that a trusted company like Netgear bundles this poorly designed security app with there hardware.

retro surfer, Sep 12, 2021

Hope that you never need support

We paid for the bitdefender security that‘s offered by netgear. Worked fine for the first year, renewed before our service ended but the renewal status has not been updated to our network in 3 months and counting. We‘ve called tech support, we‘ve done tech support chats and emails, no one seems to want to help, they do whatever they can to get you to end the call or chat and tell you someone will call back or follow up. But no one ever does.Several days go by and you have to repeat the process again and again to no avail. My last chat, I was prompted to call. I called the number I was told to call, who then told me I had me call the makers of bitdefender, so I called them. Who basically said you need to call netgear, they sold you the product, not us. In another chat, the representative said they would get the issue resolved and call me in a few hours. No one ever called!

SkiNorrisLake, Oct 24, 2023

WARNING

I had a credit card on file in my Netgear account as I purchased my new router directly from the company. When I signed up for the “Armor from Bitdefender” add-on service I paid for it via PayPal. Turned out Netgear assigned TWO such subscriptions to me and my router and charged me for BOTH - one charged to my credit card on file w/Netgear and the other to my PayPal account (and thus the card attached to it). It took me at LEAST 5 calls to Netgear Cust. Serv. to get them to cancel the subscription that was paid for via the credit card on file with the company, but in doing so they did NOT leave the OTHER remaining (and paid for) subscription as fully active and after at least 3 MORE calls to them to try and get them to fix THAT problem that THEY created it became clear to me that they could not or WOULD not fix it properly. Consequently I told them to cancel THAT subscription entirely and refund to my PayPal account THAT fee as well but given their horrendous track record I registered the problem with PayPal and PAYPAL credited me the purchase amount IMMEDIATELY. THANK YOU, PAYPAL!

SteveHC, Oct 21, 2021

Description

Bitdefender for NETGEAR Armor is a mobile app available only for NETGEAR Armor customers, and is designed to keep sensitive data safe against prying eyes. Keep control over sensitive information stored on your iPhone even in case of theft or loss. Keep your digital assets private at any time and under any circumstances with this mobile security app for NETGEAR Armor users, powered by worldwide security provider Bitdefender.

Features at a glance Security Scan Safety starts with the basics. Run scans to learn if there are any misconfigurations that put your phone and data at risk and close those gaps to enjoy complete security. Rely on the tips and recommendations we provide to increase your level of protection. Web Protection Browse freely with Bitdefender for NETGEAR Armor, thanks to a newly added feature called Web Protection. No matter the browser you’re using, you can simply turn Web Protection “ON” and we will block any dishonest pages going after your personal information such as your credit card details or social security number. Account Privacy Find out whether your email accounts have been leaked. Is your account still private? Simply validate your email address with the app and Bitdefender for NETGEAR Armor will run a check to discover if your privacy has been breached and let you know if it’s time to change passwords. Please note: To use this app, log in with the account you created when you activated NETGEAR Armor on your router.